WOW! Thanks for all of the 'warnings' considering Emirates Airlines! We are fortunate to get to travel many places around the world and usually book/plan our own trips to avoid the many mistakes made by a "middle man" travel agent. I haven't used Emirates yet but have checked several flights on their website over the years. The only reason I haven't booked with them (up to this point) is because our schedules didn't line up, I found a cheaper ticket on another airline, etc.
Seeing the TONS of unresolved and/or just ignored customer service issues will insure that I won't be using the airline in the future!
After a bit more research, I see more answers as to why the airline seems lazy, uncaring and uninterested in treating people like humans. It's run by Ahmed bin Saeed Al Maktoum. He is the uncle of the current ruler of Dubai. Without ANY airline experience (and lets face it - in those types of families he probably got zero experience in anything except being a spoiled prick), Emirates was created and handed over to him in 1985 at age 27 or 28. Guess daddy Sheikh needed to find something for him to do before a mistreated female - or two - decided to stand up for herself.
SOOO...He has nothing vested - he will always be rich beyond words no matter what happens to the airline and probably doesn't care if Westerners live or die - much less are treated humanely. Once again, thanks for the 'heads up'.