Complaint Rating:

I flew with my family feb 06.08 from heathrow to dubai. My holiday was a disaster, my twin pushchair got damaged, and dubai emirates help desk were very unhelpful, for the whole of the holiday my sons and i struggled, me and my partner could not do anything separately without the pushchair. Emirates promised they would get in touch the next day at our five star hotel, however they failed to do this. Using our contact phone we made numerous calls to emirates, without much success, finally we had to ring england mama and papas store for proof how much our pushchair cost and that we purchase this. england were very helpful, however the calls made has now landed us in a nine hundred pound bill. Finally on the last day emirates agreed to buy us a replacement twin stroller, i was so upset as this ruined our holiday landed us a heavy bill, emirates did not even say we would be able to make calls from their desk or to fax. Following this on our journey back my sons were not provided with a meal, explanation given by staff was it was an error made my ground floor staff. This is atrocious, i have a good mind to go to watchdog regarding the appalling service emirates has provided. my ticket number is e1761797299769-772 my contact number is 07971718101. To top this all off emirates not once apologized.