Embrace Home Loans
reviews and complaints

I applied to refinance with Embrace Home Loans as I currently have a loan thru them and disclosed all my information and was given the documents to complete which I did and had to follow up with Joe every time I wanted an update and then he would give me the information he still needed and I provided everything and paid the $350 for the inspection and then he came back and asked about something that was clearly on my credit report and said I'm sorry but we can't go any further until March and this was back in September as he said it wasn't on my credit report which I know it was. So I have asked him 3 separate times for a copy of the credit report he has where this did not show and I cannot get a response from him. I cannot even get a response if in March I have to pay for another inspection or not. He is really a disgrace to this company

I am very disappointed with the experience that we have had with Embrace Home Loans and our closing that occurred the end of June. According to all the awards and accolades that I read about with Embrace, I would have imagined that our experience would have been much better than it has been. We have been provided incorrect information at least 5 times throughout the process, so much so that we had no idea how much to bring to the closing until the morning of. We had a conference call prior to closing that had to be rescheduled due to no one being on the same page as to provide us with accurate information. We were told that we could not provide the contingency fee out of pocket at the closing, only to discover in the closing documents that that was an option. Our most recent issue is a discrepancy in the contingency fund amount that we have. We were quoted a contingency amount, on July 18th for $3, 898.53, which is the amount that we have been working under the assumption of with our contractor, only to find out today that our contingency amount is actually $838.53 less. As you can imagine, this is sadly disappointing and the lack of customer experience and accountability for the errors is astonishing to me. I hope that you can see to it that this email is forwarded to the appropriate individuals who will address our concerns.

Paige Otis
51 Shady Lane
Bangor ME 04401
Loan # [protected]

BREACH OF PRIVACY
Name: Lizzie Clay
Address: P.O. Box 725061 Atlanta GA 31139

I spoke to loan officer Jason Savoy and he created an entire loan package and mailed it to the wrong address. The package included all of my personal information. I did not ask Jason to create this package. My entire personal information on file with Embrace has been compromised. I have reached out to Embrace several times with no resolution.

We were dumb enough to answer one of the mailers they spam people with. For years we ignored them, chalking it up to junk mail. We should have stuck with our gut and thrown out the latest bit of junk, but we didn't. And now, we have paid $500 for an appraisal and wasted 2 months when we could have went with a local bank and already had our refinance completed. They promise the moon and deliver nothing. Horrible business practices. We had to call and email every other day to find out the status of the refinance package. We were assured everything was golden, just waiting for the underwriting. After 2 months, we were told since our home was unique, they couldn't do it. They knew exactly what the home was from the very get go. The appraisal was fine and gave us the number we needed to work with. Our credit is good. What a mess and boy have we learned a valuable lesson about opening up junk mail.

Embrace Home Loans is the worst lending institute you could ever deal with. They make all kinds of claims of attractive rates, quick closing time frame, and an experience lender. The odyssey began with solicitation in the mail, after a phone call they seemed like a good option for a loan on are new home. They claimed we would close in 3 weeks as long as credit worthiness and documents submitted in a timely manner. Well first it was issues with appraisal, then we need more financial info, then another appraisal, then on going request for more and more endless request for tax returns, bank statement, employment info, insurance request, often submitting data that they already had. Once everything was met it was problems with underwriting, then supervisor is out of the office, then loan officer is off. At Embrace Home loans they never run out of excuses. All along this nightmare of a transaction, email requests that are ASAP they don, t look at for days and the same for all email.

Joshua Hankins is the worst employee of this company. If u call and get this man ask for some one else. Would not answer phone calls or emails. When u finally get him on the phone after many days of phone calls and emails he says he needs I more piece of info and that u will get your loan. Then the phone calls and emails start all over again. He won't answer.we kept asking yes or no . Please answer us, even if it's no .he could of gave us some consideration.he wasted months of our time.don't let him do this to u .

Loan officer at the this Branch stated he had the program I needed. He requested typical documents required for the loan. All documents requested were provided. Loan officer then says the documents provided were not sufficient to approve the loan. I asked for specifics but he refused to comply. I offered solutions or suggestions but he was uncooperative. I asked for a formal letter of denial but it never arrived. Another well known lender was able to qualify me based on the same documents provided to Embrace but the other lender did not have the program needed. It appears to be bait and switch or cherry pick the easiest loans to do and then turn away everyone else. Another possibility was loan officer was mistaken about having the program but could not be honest about his mistake. Lots of claims here but little substance or performance from the lender. Think twice about doing business here!

I really start to question the actual knowledge, that the LO's of Embrace Home Loans have, when I'm dished out a pile of BS, just to get me to apply for a mortgage loan through their company. I recieved one of their solicitations once, back in 2009, so I was curious, and spoke with a guy named Ian Aubourg. He tried selling me on a mortgage refinance, went through quoting the rate, the reputation of the company, and then tried to sell me on the fact, that they would take my escrow money, which is supposed to be used to pay my RE taxes and my homeowners insurance, and they'll invest it into a HIGH-YIeld money market account. I then asked him, what types of securities they would invest my moeny in, and he coudn't answer that. Little did he know at the time, that I am a mortgage loan originator, and have been in the industry for 15 years, and that if they did just that, without disclosing to me as to how my money would be invested or didn't give me the choice as to what types of securities to invest my money in, then they would be breaking every TIL, HMDA, and RESPA law. Not only that, but I also questioned, that in the case of a monetary loss, because let's face it, HIGH-YIELD means HIGH RISK, how would I be guaranteed or insured against any such loss, and he could answer that either.

We received a mailer from Embrace Home Loans offering a re-finance. This seemed to be an attractive offer and the representative, Chad Hickman, was very helpful initially on the subject of our refinancing. Oh yes, it would be a great think to do, considering we already have excellent credit. We paid the $375 on credit card for the appraisal. Some guy turned up in a beat up pick-up truck and appraised our home at 1/3 of the price it was worth. Comparing the prices of other homes in the neoghborhood (2 of which have to be sold for very little because ole people need the money to be in nursing homes, and the third was foreclosed on).. I spoke to this representative this morning and he told me that we could only get what people would pay for the house. However, I have since spoken to Wells Fargo to see if we could dispute the charge and they have told me that these people are working a scam. A house is not appraised on forclosed properties in the neighborhood, it is appraised at what it is worth, and strangely enough, our home, which was appraised in 2007 at $110, 000 and has been improved since then, sits amongst properties that are worth anything from $157, 000 to as little as $80, 000 depending on how much people want to sell them. The appraiser gave a vlaue of $50, 000 and stated that the house had not been improved since we had moved in, funny, he seemed to miss the newly tiled screen porch and the tiles waiting to be laid in the kitchen and utility room, and also compared our home 2, 300 sq ft to one which is 1, 000 sq ft and has been sitting empty for a long time because the owners are old and just need as much money as they can get to live in a nursing home. I have been in that house and seen it, there is no comparison. Do not have anything to do with Embrace Home Loans, they are charlatans, they will not answer my phone calls, and have now made it so I can't log in to see the appraisal I paid $375 for. I will be going to the tax assessors office locally and then taking them to the small claims court, as I was advised to do by the lady at Wells Fargo.

I called Embrace Home Loans about a mortgage after receiving an offer in the mail in October. After the call I was immediately charged $375.00 for a mortgage appraisal. From this point forward the only communication I had was thru email with a loan officer by the name of Steven Winn. (Extremely unprofessional with near illterate email responses). The first encounter was great. I was approved immediately for a cash our refi and that the loan process was very quick. Once they received the money then they started changing the rules blaming it on FHA. After 3 months I finally received a response back that they could no longer approve the loan due to a new rule by FHA which disqualified me. I was also told FHA could not honor this loan as it wasn't "officially" approved previous to the new ruling. I find it hard to believe that they can be paid without having any responsibility for producing anything. This is a huge scam...