Let me start off by saying the view from these rooms are spectacular. However, everything else is down hill from there. Remember to take a copy of the agreed upon rate before checking in. They tried to charge us a higher rate and we had to show proof that we had a lower price! The hotel lobby is extremely small for the amount of traffic that flows in and out every day. It's very crowded. Even the hotel entrance when driving up is ridiculously small. There aren’t enough elevators to move all the people around. We had to wait on an average for 4 elevators to stop before having enough room for us to get in! The free breakfast that is offered is the worst buffet that I have ever been to. The lines are long and the food is bad; rubber scrambled eggs, hard overcooked pancakes, undercooked bacon, rotten fruit. They aren’t shy about prices at TGI Fridays. My family of 4 racked up a $150 bill for just sandwiches and no liquor. The pool had mold along the sides and on the tile around the edges. The tour guide/concierge told us the hotel offered freed shuttle service to the outlet mall, but found out that service was canceled. They didn’t even have information about city busses. The business center had 3 computers with two of them with a broken mouse. The room was really hot too. They advertise free internet in the rooms, but there were no available wireless networks and no ethernet cable. They did offer a cable for $12 a night. So, much for free!!
After all these complaints, that’s not the worst of it!! There was a false fire alarm at 4:00 AM. The announcement told us to grab our hotel key and exit immediately. My family was on the 37th floor and my 72-old mother was with us. We herded into the crowded stairwell and made it 15 floors down when the “all clear” notice was made that we could go back to our rooms. The elevators were not available of course, so we had to climb 15 floors back up. My mother could only do 1 or 2 flights at a time, so it was a long time before we got back to the room. I was so worried about her because she has a history of heart problems and high blood pressure. Obviously, she was in pretty bad shape the rest of the night. In the morning, I went to check out and asked what kind of compensation the hotel was doing for the inconvenience from the fire alarm. They said they could not do anything! I asked for the manager and she only offered a discount at the restaurant. I argued with the manager that the stress and fear that they caused my family deserved some kind of compensation, but they still would not give us a break on the bill. Then I threatened if anything happened to my mother, that I would send them the medical bills and follow up legally. The manager would not talk to me any more and said I had to call the hotel number to settle the argument. I went back to my room to call that number, and the phone was shut off because I was checked out!