Ladies and Gentlemen: This is my complaint regarding Embassy Suites and Hilton Brands. I'm not posting this to stir up drama, but so that you can be informed that even the best hotel/restaurant chains can be negligent. Caveat Emptor! Let the buyer beware.
Given the lack of response from Hilton Hotel Brands and The Embassy Suites regarding my complaint about getting sick at their Atlanta Airport Embassy Suites location, other than a routine statement that the matter was being looked into, I am advising that those of you looking for lodging avoid Hilton and Embassy properties. There are plenty of hotels in major cities across the United States and elsewhere to choose from. While this truly could have happened anywhere, it didn't... but the lack of any response to at least say they will provide remedial hygiene training to their kitchen staff, (the only thing I asked for, ) DESPITE their assurance that they would respond "within 72 hours" is telling.
It's your money and your health. I, personally, am opting out of Hilton Hotels and Resorts, Waldorf Astoria Hotels and Resorts, Conrad Hotels and Resorts, Canopy by Hilton, Curio By Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Inn by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, and Hilton Grand Vacations.
I have stayed at many of these hotels over the years, and while they are more than adequate in comfort and in-house service, for the price. one should expect and demand safety in their food service. I no longer can, with confidence, recommend them to friends and associates.