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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink - Dishnetwork charges!

I was a customer of Embarq residential service. I also subscribed to dishnetwork through them. The telephone and dish charges were all billed in one bill through Embarq. When I canceled my services on July 20, 2017 they had already generated the next months bill (07/22/07 to 08/21/07) with $68.51 advance billing for dishnetwork. In the final statement from...

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12:00 am EST

CenturyLink Terrible company!

I have had Embarq services for over a year no without any problems. I always pay online using the STORED information from my bank. This month, when I paid my bill online through the Embarq page, same as always, they sent me a letter saying that I had a bad check and that now my payment was late. I called them to explain that I cannot have a bad check I pay with the same STORED information that they have had on file for the past year and that I cannot edit this information and all the other bills had gone through fine. Embarq customer service reps told me that it cannot be their fault and that I need to contact my bank. Upon calling my bank I was told that no payment had been submitted to the account so it has to be on them. I call them AGAIN and was told that it must be a data error on my part. Once again I explained that I do not enter my information each time I pay the bill because it is stored in their system, without skipping a beat they then asked me how I planned to pay for the late bill. I told them with a check, they said I am sorry we can no longer accept checks from you. When I told them I had no other way to pay the bill and that I would make a three way call with the bank to verify my bank information and that the money was available, they said no and proceeded to have the audacity to ask me to get someone else to pay my bill and if I really did have the money I could give it to them. I told them that I was not going to do that and asked to speak to a manager, which I was then told that she would tell me the same thing, I was put on hold.

I was then put on hold for almost fifteen minutes!, when I finally got to speak to a manager who was just as rude but finally told me that I could mail a check to them and offered a rebate for the late fee. Well I went to put the check in the mail and realized that I did not have an address because I could not find the bill, I always use online so I "file" a lot of bills, and I had to go through the whole argument again with another customer service rep. Instead of just giving I an address to mail the bill he insisted that I give him my account info and then told me that Embarq would not accept the payment that way and that I NEEDED to pay my bill before I could hand up the phone. Not one time did I get a sympathetic word or apology from any of these rude people! I told them they could cancel my service and that I could go to Comcast and have internet service without even having to deal with them. I no longer will have anything to do with Embarq; they are rude and have no remorse for their actions.

I finally asked for a corporate number t file a complaint and then I was given the address to mail my check. I do not deserve to be harassed a company that I hire as a consumer to do a service for me and neither does any other person so I hope that readers see the unacceptable services rendered by this company that has hired such RUDE people to deal with their customers and decides to spend their hard earned money on services from companies that respect their clients!

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Wanda Harris
,
Sep 08, 2008 5:57 pm EDT

Embarq is the absolute WORST so called telephone company ever! They make service appointments that they don't keep. Have people sitting around all day for a technician that never shows up! I can't believe they are still allowed to even operate. I hate them!

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Bion & Barbara Guthrie
,
Aug 26, 2008 7:24 am EDT

I agree completely with the complaint against Embarq. What a scam and fraud, this company are ripping off consumers, and nothing is being done to stop it.. Wake up people -- and file --file- file many more complaints, and maybe we can truly help ourselves and others . Embarq sales rep who telephones you ..believe me all he /or she says it is a complete lie.. don't fall for the pitch they give you.
Lets get it stoppped NOW..Everyone file a complaint to Flordia Public Service Commision [protected]

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Patrick Mullen
,
Jun 10, 2008 7:36 pm EDT

I couldn't agree more-- Embarq is without a doubt a company so arrogant and incompetent in the most basic of services it is hard to believe they are still in business! I would NEVER have dealt with them under any circumstances based on my previous horrendous experience with them when they were Sprint (whose motto is "we hate the customer") but was forced with gritted teeth to get local phone service and high speed internet with them because they are the ONLY option for those of us without access to cable. I have probably spent 3 or more hours on hold with customer-no-service for various complaints ranging from standing us up 3 separate times waiting for installation that never arrived, a phone line that didn't work after 3 days, assigning us a number already assigned to a company, and now i get my bill and I am being charged for "optional" services I absolutely did not sign up for or agree to. Attempts to contact them on line were complete failures as they only have tech support despite what they SAY on their dreadful website designed by monkeys with ADHD. I only hope these kinds of customer complaint boards will finally get their attention...

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H.D. Collins
,
Mar 05, 2008 7:24 pm EST

Embarq should be renamed Embarf to reflect their true mode of operating!

My hi speed dsl suddenly slowed to the speed of dial-up. No help from Embarf tech support. BUT just today i received an amazing offer from Embarf to increase my dsl speed for only an additional $5.00 per month. This is a damn scam attempt by Embarf. LET THEM KNOW ABOUT IT! I have already.

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Melanie Simms
,
Feb 17, 2008 12:15 pm EST

I agree with the above complaint-- these companies DO NOT HAVE ANY REMORSE FOR THEIR ACTIONS AT AT ALL.
They think because they are a large corporation that the individual has absolutely NO RIGHTS WHAT SO EVER and that they can treat people in any way they see fit to do so.
Case in point: I was making regular payments of 35.00 dollars on my local service. Then someone told me I broke a payment arrangement-- (I honestly to do ever recall this) and so just in case there was a mistake, I called another Embarq agent who told me that "no, you're just fine. You can go ahead and make that 35.00 dollar payment". And I did so. And have been doing so for the past 3 months (fortunately all checks by phone) and yesterday they advised me that my service is being shut off because they have split my bill and I now owe 95.00 dollars on my local service-- to pay or be terminated. I find this incredibly outrageous because I HAVE been making payments and their people have been accepting them for months now. THEY ARE IN THE WRONG and they are about to disrupt the service of a single mother on disability who is the care provider for her father (dad is terminally ill disabled veteran with lung cancer) and a mother who is ill as well. I need to have phone service.

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Jenny R
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Feb 15, 2008 9:08 am EST

Hi Cherish-
My name is Jenny R. and I work with Embarq Customer care. I noticed that you had an issue with paying your billing online. I want to apologize to you first off and would also like to help you. If you would like to email me i will be happy to pull up your account, and correct anything that is incorrect. Feel free to email anytime at SMNP.Jenny.R@Embarq.com

Thanks

Jenny R
Embarq Customer Care
Johnson City TN

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink Bad service and unbelievable charges!

We signed up for unlisted, unpublished phone service and high-speed internet. We also chose UNLIMITED long-distance service for an additional $14.99/month.

Imagine our surprise when we open our first bill to see an ITEMIZED long-distance bill of over $400! We were expecting the installation charges and the two months of service on one bill...but itemized long-distance totaling over $400 PLUS the charge for unlimited long-distance ON THE SAME BILL? After getting over the initial shock, we called Embarq to have the bill fixed, which the Cust. Serv. Rep did quickly. Problem is, they also took off the charges we actually DID owe. (Normally, I wouldn't be upset about that, but when it causes problems later, I get a bit ticked off.) We asked the Rep if it was right that they took off the other OWED charges as well as the ones that weren't owed. They assured us it was OK.

Next month's bill comes around...same story yet again, but this time not only was the long-distance bill itemized, the charges from the month before were added BACK on, plus late charges! $700+ this time! Confused as to how this happened when the last person we talked to told us it was fixed, we called in again, got it fixed and heard several apologies and assurances it wouldn't happen again... Guess what happened over the next 4 months? Yep, you got it! It kept happening EVERY SINGLE MONTH!

Each month they would apologize and "fix" the bill, but instead of just taking off the itemized long distance charges they took off all the charges "for the trouble with the bills". This was getting ridiculous, so we spoke with a manager, who confirmed that all charges were removed from the account. Confused at how we owed "nothing" we decided to see if the charges were, indeed, removed. Of course they weren't. Two weeks later we got a notice saying we owed $800+, and if we didn't pay, our service would be disconnected. Called again, got a rude account services rep who told us we were stupid if we thought we didn't owe anything for the past 5 months. I explained what had been happening with the customer service reps in the past, and that we brought that up with them, asking how we didn't owe anything, even after using the services. She said we were trying to freeload off of Embarq and not pay for anything. I told her I didn't need her attitude, that we weren't trying to get services for free, that we just wanted our bill computed correctly. I told her to speak with the customer service reps that were noted on my account. She said she didn't have to check anything, because it's common sense that you have to pay for services that you use. I tried to explain, once again, what the previous rep had told me. She interrupted me, calling me untruthful and stupid if I think I don't owe anything. By this point I was furious with her disrespectful and rude attitude, and demanded that they cancel our account immediately and that I wanted to file a complaint to their corporate office over their customer service reps not knowing what they were doing and for the account rep's unbelievable attitude and horrible demeanor. She snorted and said "How can you think you don't owe anything after having service for nearly 5 months now?" I told her I no longer wished to speak with her and I would appreciate it if she would transfer me to another rep so I could terminate my services. She then asked when I would pay the $800+ I owed, and I told her that once I speak with the termination rep to find out what's really going on and how much we really owe, I would set up a payment plan. She kept telling me I had to pay THAT DAY at least $350, or they would turn our services off. I told her that I wanted to speak to a termination rep ANYWAY because I don't appreciate being treated like trash by her and being called a liar when I clearly have NOT lied.

The termination rep I got transferred to told me that the notes in the account are pretty clear and that each rep I spoke with took off all charges relating to the itemized long distance, as well as the monthly charges for everything else, exactly as they had stated to me. The rep apologized for the attitude of the previous account rep, and told me that the account was currently at a $0 balance. I asked them to close down the account and disconnect the services immediately, because this was way too much trouble to go through every month for something that wasn't our fault. The rep apologized a couple more times and disconnected the services.

We thought that was all, but the next month we got ANOTHER bill for $166! We called to ask why, and they said it was for the partial month up until the day we had the services disconnected and it had to be paid. They finally fixed our bill AFTER we left Embarq...If $166 is all it takes to get Embarq out of our lives, THEN SO BE IT! I will NEVER use Embarq's services again!

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martina
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Jun 03, 2016 8:11 am EDT

I ordered long distance unlimited calling from Embarq I tried to get internet to my surprise it did not come to our area. I had to use dial up. new to the area I did not realize that it was long distance to use the phone options to dial up internet I received a curtousy call from Embarq telling me I could not use my long distance for dial up internet. After calling around no one could give me internet in our area so I asked Embarq which numbers can I use they included Vernon on my list of cities. so I started using the Vernon number. I came home to get on the internet my long distance was cancelled. I called to find out why? they informed me I am not allowed to have long distance because I am using it for dial up. I received my bill it included a rate for long distance service without the privalages of the use. Did I mention that within a 1 mile radious they have all Embarqs privalages. internet and phone. there is about twelve or more houses in the area who if paid what I was charged would make them about 1200.00 or more a month. income if they would extend a little further.

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beccas2
Bassett, US
Dec 13, 2008 1:45 pm EST

I did not authorize such services and being billed for them on my phone bill.I would appreciate all help to remove this mess from my phone bill..I have paid these outragous amounts once and won't again being that i did not authorize such to be attached to my phone or internet... L a credit to my phone bill should be ...This has been a source of great inconvenience to me...I am a honest hard working citizen being scammed and do not deserve such heartache.. Your attention to this matter is appreciated...

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joseph casimates
Las Vegas, US
Oct 01, 2009 7:10 pm EDT

I was sent three promotion deals from enbarq in May i went to the store to start service on May18th 2009.They said i would receive a $100 gift card it is Oct 1st have not gotten anything except there bills ever month.Called the store starting in July they said it would take 4 - 7 weeks to get it. Please help i really need the gift card Shirley Casimates

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Terry
, US
Aug 05, 2009 8:01 pm EDT

I am sick of Embarqs internet service. They steal my homepage and replaced google with theirs. I hate their lame green looking search engine.

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olga martin
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Sep 03, 2008 6:45 pm EDT

embarq refuses to refund or anything my 150.00 termination fee on the wireless phone I had. said they had not been formally advised by the public utilities commission

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ambassador1122
Tallahassee, US
Oct 09, 2010 8:47 pm EDT

I have just had my first bad experience with embarq. My internet keep getting disconnected when I am receiving or placing calls. Call Tech support, they said it was a poblem with the phone line. Call Embarq to check the phone line, they tell me that is not their problem. However, I am paying extra for the maintance of the line's. So here I am getting billed monthly for service I am not receiving. Still fighting to get someone to clear the problem up.

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Raquel Lynn
Weeki Wachee, US
Oct 03, 2009 1:23 am EDT

you guys have nothing better to do. my internet runs faster than any company i've ever had. my internet has never went out on me in over 3 years. they don't change prices every month like cable does. if your internet is slow guess what, your dumb butts never scan for viruses. any time i can't even get my printer to work i call embarq and they take care of it. never had a company that would do that for me! they have a customer for life

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CenturyLinkJoey
Greenville, US
Oct 02, 2009 3:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Shirley,

Sorry you've had trouble obtaining the promotional gift card. I can help if you send me an email with your telephone number. My email is EMBARQ_Joey@embarq.com. If you need to verify my identity check out my Twitter page, http://twitter.com/EMBARQ_Joey.

Thanks,

Joey H.
EMBARQ Customer Outreach
reachout@embarq.com

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CenturyLinkJoey
Greenville, US
Aug 06, 2009 10:21 am EDT
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You can change your homepage back to google very easily. In Internet Explorer go to Tools->Internet Options and it should have a "home page" box at the top. In Firefox it's Tools->Options. Google Chrome, it's under Options on the Settings tab. That should help.

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Dhassin
Prospect, US
Jun 11, 2009 2:50 pm EDT

I have cancelled a long distance business plan with Embarq every month since February. Each month I get the same bill, again call the same customer service that does not care, get the run around, get promised that the problem is taken care, get promised that they will credit my account, get confirmation numbers, get ID #'s. It all means nothing. The last supervisor sounded like a recording "Ma'am the problem is taken care of, the problem is taken care of" but they are already telling me I will receive another bill next month because we are in the middle of a billing cycle. I will need to call again when I get my next bill, again in the middle of the billing cycle. Of course they promise to keep crediting, but I want this resolved, not the buck passed till next month when some other custer rep will again repeat that there is no problem. I do not think there has been an honest attempt at any point to resolve this.

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12:00 am EST

CenturyLink dishonest practices

Submit Complaint

Please review all of the information below. If any of it is incorrect, click your browser's button to change the information. Otherwise, click Submit to send your complaint to the Dispute Center.

Consumer Information
Title: Mr.
First Name: Larry
Middle Name: P
Last Name: Orth
Suffix: Sr.
Address: 7008 9th Ave SE
Address 2:
City: LACEY
State: Washington
Zip/Postal Code: 98503
Country: UNITED STATES
Daytime Phone: [protected]
Evening Phone:
Fax:
Email: [protected]@lporth.com
Business Information
Parent: Qwest Communications
Name: Qwest Communications - Main Center
Address: 1801 California Street
City: Denver
State/County: CO
Zip/Postal Code: 80202

Cell Phone Plan Details

We appreciate you providing as much detail as possible about your cell phone plan. We will use the data to identify the contract type and equipment type associated with the problem.
1. Date service started: December 2007
2. Contract Length: Month-to-Month
3. Plan Name: qwest cellular
4. Basic Plan Minutes/Month: 800
5. Monthly Price of Plan: $80.00
6. Handset Make: Other
7. Handset Model: never received any
8. Place of Purchase: Don't know
9. Cell Phone Number in Dispute: [protected]

Reason for Complaint
1. Problems with my bill
Account not set up correctly , No bill received, no itemized bill received, Requested changes to plan not made as promised by customer service representative, Unfair billing policies, Rebate not as promised

2. Problems with my phone itself
Did not receive phone, or received the wrong phone

3. Problems with communication/misrepresentation
By customer service representative at 800 number or online

4. Problems making call/call quality

5. Problems with termination or cancellation of services
Problems with termination or cancellation of services, Contesting termination fees

6. Problems when carrier changed terms of agreement
Representative did not notify me that changes made to plan result in new contract

7. Problems with third party fraud

8. Problems with number portability

9. Problems with advanced services

Problems with Carrier Response to Date
1. Problems with quality of customer service
Inadequate compromise offered, Conflicting information given by different representatives, Repeated failure to rectify

2. Problems gaining access to customer service

Narrative Description
1. Please tell us about the nature of your complaint. Facts are more helpful than angry or derogatory comments. I have Comcast land line service, internet service, and TV cable service. I also use sprint as my cell phone service. I was told by one of Qwest’s service sales representatives that I could save about $100.00 per month if I switch cell phone service, cable, internet and land line phone to Qwest. It seemed like a good idea since I am on disability and we are care-givers for my wife's parents. Two hours later after talking to my in-laws, I called up Qwest accounts and checked my account status and cost. I found out not only would I not save any money, but also I would be paying overall more than $60.00 per month by switching. I told the accounts department to stop everything and not to change my service. I called Comcast cable and told them my situation and told them the lie that the Qwest sales person sold me on and they assured me they would do all they could to prevent the problem. Still, because cell phones go through a third party. It was not so easy to stop the switching of cell phone service and the porting of my cell phone lines. The sales person for Qwest told me that my equipment would be no charge as long as I kept the service for 2 years. Upon checking my credit card that I had given Qwest they had already billed me a total of $460.00. I called American Express and that charge was removed. Now I am receiving a bill from Qwest for one of the lines I had with Sprint ([protected]) which I never used with Qwest. They are now threatening me to turn the account

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saibabu
Omaha, US
Mar 25, 2011 8:07 pm EDT
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Title: Mr.
First Name: Sai
Middle Name: B
Last Name: Kolli
Suffix: Sr.
Address: 11111, T plaza
Address 2: #207
City: Omaha
State: NE
Zip/Postal Code: 68137
Country: UNITED STATES
Daytime Phone: [protected]
Evening Phone: [protected]
Fax:
Email: saibabu.kolli@applabs.com
Business Information
Parent: Qwest Communications
Name: Qwest Communications - Main Center
Address: 1801 California Street
City: Denver
State/County: CO
Zip/Postal Code: 80202

I am not satisfied with quest services and it continuously disconnected for days.i have chat over with technicians and they could not able to fix, technician came one day and he fixed the problem again i see same issue in next day.
finally i would like to say Quest services are not satisfactory and paid $59 with out using internet

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CenturyLink refuses to refund money!

This is beyond absurd. It's actually become more comical than anything else. In short, I signed up with Qwest for cell service in May but decided to cancel (within the 15-day rule they have, so no penalties). When I signed up, they required a $200 deposit which I paid up front, but after canceling, to this day, I have yet to receive even a simple apology, let alone my money.

Incidentally, this is AFTER filing cases with the Better Business Bureau, the Attorney General, and the Federal Communications Commission. **Note: everything written in this report is absolute fact, with the exception of the first two sentences, and the final two paragraphs (those are my opinions).

In May, I signed up with Qwest for wireless service, providing my own equipment as opposed to having to purchase anything additional. As such, my service was to be on a 'month-to-month' basis -- no commitments or contracts. However, I was still required by Qwest to make a deposit in the amount of $200.00, despite the lack of any commitment for service, but Qwest assured me several times that my deposit, upon discontinuance of service, if any, would be returned to me without 'early termination' or any other such penalties, inasmuch as no contract existed to begin with.

After a couple days, I contacted Qwest customer service via phone. The rep informed me of my option to receive up to a $150 credit towards my bill from if I agreed to switch from a MTM arrangement to a contract of commitment. I was assured that, as is normally the case, if I decided to terminate the contract within 15 days of the initiation of the new contract that no early termination fees / penalties would apply, and I ultimately did agree to enter into such a contract with Qwest effective immediately.

After using the service for a week or so, I decided to discontinue service with Qwest, and therefore did so on before 15 days had passed (to avoid any penalties). 30 days after I canceled, I received a piece of mail with Qwest's name on it (which I presumed was the refund of my deposit). Enclosed, however, was a letter entitled 'COLLECTION AGENCY REFERRAL NOTIFICATION' stating 'legal action' if 'payment of [my] delinquent account... [was] not made immediately,' and that my credit 'has been negatively impacted.' Attached was a bill stub which read: 'Total Amount Due: $99.40'

I returned to where the original retail location & asked the Qwest sales reps for an interpretation of the situation, and was told to contact customer care via phone. I did so, and they referred me back to the store, who again referred me to customer service, etc. Customer service said the store was responsible because that's where I made the initial deposit (for the month-to-month agreement); the store's statement was that corporate (customer service) was responsible because the actual contract itself was initiated over the phone with them. I ended up filing a complaint with the BBB in August after forming the opinion that my money was not going to be returned to me otherwise. My desired resolution submitted to the BBB was as follows:

-start-

'The monetary amount of compensation I'm requesting from Qwest... is $2,290.40 and is based on two factors. The first being simply the amount of the original money owed ($200.00) to me.

The second... include[s] the amounts of $90.40 along with $2,000, with the reasonings as respectively follow:

- The alleged amount I owe... and,
- ...In regards to the inaccuracy of my credit worthiness caused by what appears to be blatant gross neglect on Qwest's behalf and the denial(s) of credit, etc., incurred by me as a result thereof,... it's my opinion that everyone deserves a second chance..., and this is no exception to that, giving Qwest the benefit of the doubt. Thus the amount of $2,000.00, which is half what the court system believes is fair.

...In the interest of justice and humility, however,... I'm requesting one more thing from Qwest: immediate payment of the $200.00 Qwest has that belongs to me,... an immediate reversal of any and all negativity on my credit records (coming as a result of the above situation) and also... a simple apology. If Qwest is willing to fulfill these final requests..., I agree that I will cease to pursue any other additional compensation, and that I will terminate any pursuit for a settlement beyond $200.00 in compensation.

To finalize, my ultimate request for settlement is simply my rightfully-own $200.00 back, the removal of anything negative on my credit..., and a simple apology... Otherwise, without exception, my originally stated request will stand...

Thank you for your time in addressing this issue.'

-end-

After another month, and after more than one notice from the BBB, Qwest finally responded with: '[Rep from Qwest] has been communicating with [myself] via email to resolve his complaint.' I did in fact receive one e-mail from Qwest, as they stated. My rebuttal to their response was: 'Contact was made, but nothing beyond such within the last 30+ days.'

After another month, and again after an attempt from BBB with 'No response from Business re: Consumer Rebuttal', Qwest responded with: 'Qwest continues to investigate the missing deposit for [myself].'

Again I responded (becoming frustrated at this point), and my response was labeled by the BBB as: 'Consumer rejects business' final offer'. I failed to recognize anything even resembling an offer, let alone a final offer, and the BBB docket says nothing about any such offer anywhere prior to me 'rejecting their offer'.

At present, the time had now reached late October, and I then resorted to submitting a case to the Attorney General's Office in regards to everything that took place, and I also updated the BBB case docket to reflect so. The following day, BBB updated the case docket, stating they had judged the case 'Administratively Closed', and publicly made it known as a statistic that Qwest did in fact make a 'reasonable effort' to resolve the matter, and yet I remained dissatisfied. BBB further notated on the update that 'it appeared as though some laws may have been broken', and suggested 'seeking legal advise' and 'filing a federal complaint'.

In mid-November, I received an email from the Atty General, informing me that a response was received from Qwest and that my complaint with the Atty General was to be closed.

Attached was a copy of Qwest's response, in which Qwest stated,... our Executive office has been corresponding back and forth with [myself] since August of this year,' one of several falsehoods stated by Qwest throughout the duration of this on-going matter; as of this writing, the only correspondence I've gotten from Qwest is that same original email listed above. So unless sending me a single e-mail constitutes 'back-and-forth' correspondence, there's no truth in the statement Qwest gave to the Atty General.

I subsequently filed yet another case, this time with with the Federal Communications Commission, and have attempted to do the same with the Federal Trade Commission but have been unsuccessful. To this day, nothing further has transpired from any of the parties I've mentioned in this report, dated 12-14-07.

My attempts to contact the FTC have also included my feelings on the matter, in that I felt the BBB's actions were biased and unacceptable, and that their public declaration that Qwest was not only in the right, but that the company made all efforts to satisfy my request was a complete lie, and furthermore, a blatant obstruction of justice.

I feel I have been more than reasonable towards all parties throughout this whole process, but as I originally addressed with Qwest and the BBB in my initial complaint, this could have easily been settled had Qwest done no more than live up to that which they're responsible for, accompanied (on principle) by a simple apology; neither of which have yet to occur.

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NOT EVEN A QWEST CUSTOMER!
Lakewood, US
Jun 10, 2009 10:33 pm EDT

The stories I see are very unfortunate for us poor little people, I'm not even a customer of QWEST, yet am being harassed by two of the Company's hired GOON COLLECTORS-WEST ASSET MANAGEMENT, & ALLIED INTERSTATE.
I have attempted to convey this to them REPEATEDLY! WON'T LISTEN! (I'ts like the Mafia-wether or not you use our service-"PAY & NOBODY GETS HURT!)
Edward A. Mueller is the BIG CHEESE there, QWEST USERS-THINK YOUR RATES ARE EXTREME?! HERES WHY:
HIS TOTAL COMPENSATION PACKAGE EQUALS: $10, 344, 577.00
SEE: salary.com
Americans are told tighten your belts, cut-back, so the super rich can get richer.
Hey QWEST workers, how decent was your last raise?, if you got one!
If you did not, it most likely went to Eddie.

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veri101
Vancouver, US
Dec 10, 2008 9:48 pm EST
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Those interested in a Qwest class action suit for early termination fees go here:
http://chimicles.com/case/qwest-communications-early-termination-potential

Best of luck. They have done lots of us wrong!

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Sharon
,
Aug 31, 2008 5:27 pm EDT

If you do file a class action suit I would like to be included. I also signed up for Qwest and had Direct TV and internet bundled. Direct TV went to the wrong house and installed HD services and had charged them to my account. When we found out we didn't have HDD we called DTV and they had charged me over $300 for services we had not received. Qwest said they could not reimburse but agreed we did not owe the amount that we were billed because the house they had put the services on did not have HD either. Because we had paid the bill we were told they could not reimburse us. On top of that my internet never worked and I would go days without internet because they could not help me get online. I was on the phone for hours with Qwest trying to rectify my bill. Each month they said they would fix and then did not. The last month Qwest sent me a bill for over $700 and I closed my account. I was charged a $200 early termination fee for the internet and $200 for closing my account. Then after making arrangements to pay this off in installments they sent it to ER collections who were very rude. Qwest said I had never talked to them but I have ID numbers and names and dates. Also because I became so frustrated my son my husband had also called for me. Qwest needs to get their act together or go out of business. Maybe if enough people complain they will wake up.

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Christopher Happ
,
Dec 20, 2007 10:06 am EST

I contacted Qwest to cancel my wireless service because it does not work in downtown phoenix, even though the qwest building is visible fronm my 16th floor office. I was told by a rep that their IT person says it does work. I had been contacted by Qwest months earlier to re-up my contract xcomplete with the 4150 credit, blah, blah, blah. I was told that no one could remove a deactivate fee of $200. I told them I was disatisfied with their service. I had a 750 minute plan and lowered that to 200 nminmutes because 40 hours of my week are spent in the CEntral corridor and the network is horendous, the phone rarwely works, drops calls, etc. But they'll get your $200for early twerm no matter what. I am seeking an attorney to file a class-action suit on behalf of all Qwest Wireless customers who have suffered the same injustices.

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CenturyLink - extremely frustrated and disappointed with the service

Qwest - www.qwest.com Complaint about Qwest and service Dear ComplaintsBoard.com, I have undergone a horrific experience with QWest and would like to share with as many people as possible so that consumers are aware of the horrible service the company provides. I am sending you a copy of the email I have sent to QWest. Regards, Steve Dear...

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CenturyLink qworst - screwed customers up!

I was waiting for three years to get DSL in my outland area, it finally became available late last year. I requested their ISP DSL service.

However, I found out that after years of having no long distance service (did not want it or need it because I have cell phones) the automatically put me into their long distance service. My proof was to have them see if any long distance calls have been made and naturally none were; therefore I stated I want it off and I'm not paying for any of this mistake from day one. My next concern was my email, why wasn't I getting any service? Here is my horror story for those who are contemplating broadband access through QWest.

My modem arrived by mail, I had to install it myself --- the software kept failing --- the Ethernet connection wasn't working --- the instructions stated the letter in my package provided my UserId/Password (NOT). Qwest had to come back twice in the same day to set up the phone lines for DSL communication --- they never told the serviceman what he needed to do and the work order he had was all screwed up. How or why I have a MSN/Hotmail account and two completely different UserID's and Passwords is beyond me --- it took nearly a month to get my mail, then all I could do was receive -- a few week later, after talking to some ###s in India for about the tenth time, I gave up and started looking at the situation myself --- I discovered that re-enabling my Windows firewall allowed me to finally send email --- no thanks to QWorst. Try importing your old delimited address files or a straight copy and see how much fun you have --- I lost my connection over a week ago --- tried both automatic and manual installation --- nothing worked --- by the way if you expect to use your automatic CD installation again, go to the CD under "SupportFiles" and run RemoveQC.exe --- otherwise you will be using the manual installation forever --- also you better hope you know who the hell you're provider is and all the special little things QWorst forgot to tell you or you will be going back and starting over and over.

Finally, after 6 days a serviceman showed up and troubleshot the connections and system --- he discovered, after swapping out the DSL modem, that everything started working again --- note however if you do get a new modem, don't forget you have to reconfigure it with you're QWorst UserId/Password --- its also a good idea to do a "ipconfig /release" from the "DOS" (Command prompt), then do an "ipconfig /renew" --- this should reset you're DHCP address --- then all will hopefully be well. Oh, try and get an email complaint to these people --- it's so much fun conversing back and forth with nitwits --- I hope for Qwest's sake they drop the overseas customer support or they're will soon come a time when support won't be necessary --- people have only so much patience. We are all going the Cell-Phone route and the Ma-Bell days are fading fast. Just so you don't think I'm just an isolated, unsatisfied, and frustrated customer, I tell you I have 27 years experience in computers, mainframes, mini-mainframes --- Web, Enterprise, antivirus, and other servers --- database and systems administration and I have a degree in computer science and networking. Qwest made the wrong decision tree and the branches are breaking everywhere!

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rizzom
Bellingham, US
Jun 18, 2011 10:24 pm EDT
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To Whom It May Concern,

I cancelled DSL service with Qwest in February 2011. At the time that I cancelled, I was told that I would not have to return the modem because I had purchased it. This made sense to me, as I had easily paid for value of the modem several times over during the many years I was a Qwest DSL customer.

However, a couple of weeks after I cancelled my service, Qwest sent me UPS shipping labels to return the modem. I dropped off the modem at UPS on March 28, 2011. I have delivery confirmation from UPS that states that the package was delivered to Pueblo, CO April 4, 2011 at 1:34 PM and signed by DOUGLAS.

On May 13, 2011 Afni sent me a letter stating that they were a debt collector attempting to collect a debt on behalf of Qwest. When I called Afni to discuss the letter, I was told that the debt was owed for the modem mentioned above. I told Afni that I would like to dispute the debt and provided them with the UPS tracking number, which shows proof of delivery.

I received another latter from Afni May 24, 2011; which stated that Afni had verified the debt was valid, and intends to continue to pursue collection of the debt.

On May 24, 2011 I contacted Qwest customer service and talked to someone who gave me the ID KLMason. She told me that she worked in Qwest Billing, and that she could not find a record of the returned modem; and that there was nothing else she could do.

I am finding that in every detail in this matter, Qwest has shown poor customer service ability. From telling me that I would not have to return the modem, to turning the account over to a collections agency to denying that they had received the modem, despite the clear UPS paper trail from me to the Qwest facility in Colorado; it is difficult to find anything that is not disappointing about Qwest in this matter.

I have begun to pursue legal options with Afni. The federal government is very clear about what those options are. It seems that I could pay the amount requested, but I returned the modem and I believe the facts are clear in the matter. I would have no reason to lie under oath regarding such a thing, particularly because Qwest sent me shipping labels; but also because the modem is essentially worthless, not only to me, but also in the general sense the value of the device in question in year 2011. The federal government has various mechanism in place to protect honest consumers like myself from being harmed in circumstances such as this.

Regards,

Name Removed

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Rudolph A. Drautz
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Jun 23, 2007 12:00 am EDT

In October 2006 we changed from Dial-Up internet access to the Qwest offer of DSL Bundle Package for a price of $26.99 for a lifetime. The add indicated that the service would be up to 1.5Mbps. Instead we only received 256 kbps and after repeated calls are told we just have to wait until faster service comes to our neighborhood. This is interesting as our neighbors across the street have at least 1.0 Mbps up and down as well as a neighbor about 100 yards north of us who has service even better than that.

I do not believe that Qwest is being forthright with their customers before hand and I find it hard to believe that I get a service that is 1/4 less than my neighbors yet I have to pay the same monthly fee. I repeatedly am told that they have to wait for more customers to get me and the others on a faster hub, yet Qwest cannot tell me when this will happen. Recently, I was told that I could go around and petition other neighbors who currently do not have DSL and perhaps this would speed up the process. I will not do this!

I continue to see ads on TV and in the newspaper which state that Qwest DSL provides "blazing speed", even faster than COMCAST cable. What can BBB do about this?

Thank you,

Rudy Drautz, a disgruntled customer of Qwest

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CenturyLink take your business elsewhere

Qwest Communications allowed our business telephone account to be switched to another carrier without my knowledge. This occurred in May 2001.

When I found out what they had done, they switched my account back and promised any charges on the old account would be credited due to the inconvenience. May 2006, five years later I get a bill from Qwest. Can you believe that! When I told them the statuate of limitations had expired, they threatened to disconnect my service. I spoke with Mary at the executive office. She was rude and obnoxious. She refused to return my calls, refused to send documentation about the bill and lied to other co-workers and the corporation commission. Let me remind you, this is the Executive Office at Qwest! They hide behind voice mail so they dont have to deal with there customers.
So 5 years later, Qwest gets away with extorting money from me. There way of solving a problem is not returning telephone calls, threats, intimidation, and being rude. I hope the $196.00 is worth it to Qwest as I have a very long memory!

So BEWARE...DO NOT ALLOW QWEST TO SCREW YOU. TAKE YOUR BUSINESS ELSEWHERE.

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Jen Stump
, US
Sep 09, 2023 5:17 am EDT

I returned my modem with tracking. It was received at Century Link months ago. Still no refund received by this company. Can’t even call in and get customer service to understand or sometimes get them on the phone. One more week before I file an FTC complaint.

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bill i
lecanto, US
Jun 04, 2023 12:26 am EDT
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been trying to get my home phone repaired for 2 days they said they would call me back but nevr did. keep getting disconnected after an hour. called a supv today no call back. tried chatting , person had many people on the chat and finally disconnected. need my home phone fixed but can not get through to them.

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William Storms
Prescott, US
May 14, 2023 12:42 am EDT
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Century Link was down for 24 hours from 3/24/23 uintil 3/25/23 in my area which is 1170 n. Opal Dr., Prescott, AZ 86303. I believe cenuiry Link should issue a credit to my accout for the outage. Especially since Century Link has increased my monthly charge by 20%! Please inform me when the credit will be posted to my account.

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Silver Ash LLC
, US
Dec 14, 2019 11:25 pm EST

I currently have a telephone outage [protected]) which is causing severe problems as my credit card processing relies on the phone service. Paying extra for a business line, which is frequently out, and the long wait for repair service is not accectable. I need immediatly assistance.

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TM9352
, US
Jul 08, 2019 2:17 am EDT
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It is July 1st and we have been attempting to have internet installed since early March! Horrible communication, no return calls, technicians haven't shown up, unable to speak to actual humans, and redirected to a new person and having to restate the issue every time. Rural and our only option is Century Link

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Ultra Mondo
, US
Apr 27, 2019 10:44 am EDT

CenturyLink had an internet outage for four days. Each day they told me it would be back on by the evening. On the fourth day I gave up and canceled. They only refunded the four days service was out. They told me I would receive a full refund.
Most inconsiderate poor customer service I've ever dealt with. Abusing customers with no accountability.

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Rose Arndt
, US
Dec 09, 2018 11:48 am EST

I'm getting 15-20 calls AN HOUR from soliciting foreigners. MAKE IT STOP, PLEASE!

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mrjmb
, US
Nov 19, 2018 11:59 am EST

Why does my Centurylink bill show $83.90 for packages (internet and phone) and $13.98 for broadband and $20.70 for voice? That's double billing and seriously has me irritated beyond comprehension.

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Abbey Joy Van Es
, US
Oct 23, 2018 1:56 am EDT

they set up services you don't ask for, when you get a bill 3 months later, they wont credit you and charge an early term fee..
FRAUD is Century link.

reading all these reviews I know I am not the only one.

YEAH- CLASS ACTION LAWSUIT

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James Olsem
, US
Oct 15, 2018 8:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

we are getting calls with no name no number or [protected] no name or MN DFL Dept. the no name and no number or [protected] no name is every half hour from noon until 9:00 at night. We would like them blocked or put our name on the no call list.

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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