Complaint Rating:

Company information:
eMartCentral.com
Andover, Massachusetts
United States
Phone: (978) 662-3288
emartcentral.com

I have ordered from many online companies and never had a worse experience. When my product arrived, it was in an oversized box with no packaging material; as the product was a memory card for a digital camera, transport without any packing material was inappropriate. I then found that the memory card they shipped was not the one I ordered. When I contacted the company by phone I received no response (and since have never reached them by phone despite posted business hours) and followed up with an email. I was then told that with restocking fees, shipping charges, etc. it "may not be cost effective" to return my product. Given all of the charges I would accrue by trying to return the incorrect product, I agreed to take an exchange for the correct product. I shipped the product back to the company at my expense and I have confirmation from USPS that my product was received by them but still there has been no resolution. I contacted the company again by phone and email and received an email response that exchanges were processed in nine business days. Nine business days came and went with still no resolution and/or communication and I remain without the product, without the money I paid for it and still attempting to have a resolution to this matter with a company that appears to have no interest in serving the customer in a reputable and ethical way.