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Elitepack Complaints - credit card charge

Review all Elitepack complaints

Elitepack
Posted: 2009-09-17 by   Burdette Katzen
credit card charge
Complaint Rating: 100 % with 40 votes
Company information:
ElitePack
Virginia
United States
Phone: 1-866-4073685

I received a $6.95 charge on my credit card for a product/service I did
not purchase. This occured after requesting a free sample of Dazzle
White.
Comments United States Weight Loss Products and Programs
Share with others:   Digg it!  Del.ici.ous  Furl  Yahoo My Web
Was the above complaint useful to you?    
More Elitepack complaints
Elitepack - STEALING MY MONEY
Elitepack - FraudulentCharge
Elitepack - Unauthorized Credit Charges
Elitepack - Unauthorised payment
Elitepack - unauthorized charge
Elitepack - credit card charges w/o autorization
Elitepack - Unauthorized Charge
Elitepack - Charging credit card without authoriZation
Elitepack - unathorized debit
Elitepack - Unauthorized debit on my checking account

Comments

 Sort by: Date | Rating
 64 days ago by   Nevada +1 Votes
Same here. I have no idea who to contact to get them to stop it.
 64 days ago by   rielsecure 0 Votes
same here, along with another charge by multifresh...dasszlewhite!!!
 63 days ago by   ElleBlondie 0 Votes
Same here along with a charge for EZYKIT. I have no idea what these products are and never authorized charges. The bank issued a new card w/a different number after my problems with Easy White so I would love to know how these companies were even able to make the charges. I'm afraid they have my checking account number!
 63 days ago by   ElleBlondie 0 Votes
Just got off the phone with my bank and they stated that even though I cancelled the bank card and the number has been changed, these companies are somehow able to force charges through on the old card number. The rep stated that the charges usually stop after the bank makes a charge back to the companies for the unauthorized amounts. Keeping my fingers crossed!!
 61 days ago by   gregguy 0 Votes
I don't know where Elitepack got my credit card details, but they are taking $79.86 from my credit card account.
They also go under other names, Ezykit and Easykit, who also attempted to take the same money from my credir card. I have never purchased anything from theses people.
I'm gonna phone them today and see if they will refund my money.
If they don't then they should be closed down by the authorities in Virginia
 58 days ago by   FrustratedSmiler +1 Votes
WOW!!! OK-- I just had to make a lot of calls today after checking my account & finding MULTIPLE surprise charges... thought this might be helpful to all of you out there that have gotten "suckered" like me...

If you order(ed) from Dazzle White (also known as DazzleSmile and other names)-- BEWARE!!!

You will need to cancel your Dazzle White account (or you will be charged $79-ish each month)
Also... as I just found out today... they say it's in the fine print (of course)... you will be enrolled in 3 other "free-trials"... for me, they showed up as "wellbhealth", "elitepack", and "ezykit" ...

All 3 (plus DazzleWhite) will be recurring charges until you call & cancel with each.

These companies are known for changing names & numbers... but here are the numbers I was given after MUCH time on the phone. Hopefully it will help you (and save you hassle and time).

Also note: some of these charges take up to 28 days to appear. If only some have shown up on your acct... call and cancel all of them before the other charges come through.

Dazzle White / Dazzle Smile... 1-888-948-5508
[ask about their policy to get your money back... also, ask which parts to send back]

Dazzle Trays (shows up as "wellbhealth") ... 1-888-843-7617
[if you send back the trays, you can get the $48.92 refunded]

World Club Fitness ("elitepack") ... 1-866-396-2729
[this first charge of $6.21 is a loss... but if you cancel, you will not be charged again]

Weightloss Resources ("ezykit") ... 1-866-417-6059 or 1-866-437-1621
[this first charge of $8.53 is a loss... but if you cancel, you will not be charged again]

Make sure that you keep up with all of the cancellation #'s.


Also... you may see "INTERNATIONAL SERVICE" charges on your acct... these are all associated with any of the before mentioned transactions... because the companies are out of Canada (unless that is local for you).

Hope this helps... I know that it has been a very expensive lesson for me...
 54 days ago by   Don't Buy from Pure Cleanse 0 Votes
I ordered from Pure Cleanse (866-989-8946) and have several of the the same charges on my card. What a fraudulant company. I've called SEVERAL times and cannot get through.

I am in the midst of switching banks and filing complaints. I'm disbuting all transactions. NEVER BUY FROM Pure Cleanse.
 54 days ago by   Chuck Turner +1 Votes
3 steps you can take now if you are a victim of this dazzlewhite elitepack scam:


1. Chargeback. File a fraud charge with your credit card or bank and let them sort it out. They have more muscle to go after this sort of crime. Explain to them about all the consumer complaints that are on the internet and "insist" that they do charge-back or file a fraud charge. Your bank or credit card organization has all the tools necessary to find out where the charges are coming from, what business is involved, addresses and phone numbers connected to the charge and etc. You may not know or have access to this information. The banks and credit card org have all this at their fingertips and are obligated to handle the problem that has resulted.
More info at: http://www.chrismalta.com/scamtip1.asp

2. FTC. File a complaint with the Federal Trade Commission. Their job is to monitor and go after these types of scams. Go to: http://www.ftc.gov/ftc/contact.shtm

3. Attorney General. File a complaint with your state Attorney General and also with the Attorney General of Iowa (where a lot of the phone numbers and addresses seem to be located)
Contact details here: http://www.naag.org/attorneys_general.php

If you live outside the US, you can file a complaint at www.econsumer.gov
 51 days ago by   sta001 +1 Votes
Has anyone refered this to the appropriate federal and state authorities? If so, did you receive a response?
I have been getting the same thing with charges from different accounts each month. When I called them to cancel I found that several different changes had the same cancellation numbers. I notified my credit card company and provided them with the cancellation numbers. They said that they will recover the charges and if the charges continue they would refer it to the frauds department.
 47 days ago by   Chuck Turner +1 Votes
The company/person behind this elitepack scam (and many other scams!) is Jesse Willms and Just Think Media, up in Canada - you can read more about them and the owner Jesse Willms here:
http://www.webcops.net/just_think_media_spam_scams_8001.html

Also one of their other sites gives a US addresss:

Farend Services Ltd.
PO Box 10276
Des Moines, Iowa
50381
United States

A Google search shows that address as being linked with hundreds of complaints about Dazzlewhite fraud and Acaiburn scams:
http://www.google.com/search?q=PO+Box+10276+Des+Moines%2C+Iowa+50381&ie=utf-8&oe=utf-8&aq=t

A search on the Cyprus address shows links to lots of p0rn sites:
http://www.google.com/search?q=3+Athinodorou+Street%2C+2025+Dasoupoli%2C&ie=utf-8&oe=utf-8&aq=t

Folks should keep filing complaints at www.FTC.gov or www.econsumer.gov so that the authorities take note and take action to shut down this scamming company once and for all.
http://www.ftc.gov/ftc/contact.shtm

Again, you can read more about the company and people behind these scams at:
http://www.webcops.net/just_think_media_spam_scams_8001.html
 37 days ago by   MsSimple42 0 Votes
I had to call to get these charges off my card here are the numbers for Elitepack 1-866-407-3685 and ezykit 1-866-396-2729. I had two nice customer service people who must know about these charges and people are callling about it. I would advise no one to order smilebrite or dazzlewhite over the internet unless you call. Your probably still not safe. please be careful of those underhand charges that are hidden and attach to theses companies. So be very careful. I hope this information help someone (Roll Alabama Crimson Tide Yeah!)
 31 days ago by   Nicoleta Cosma 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 28 days ago by   bleweyedkitten +1 Votes
I also ordered Dazzlewhite and had three other charges on my credit card, I called my credit card company and they said they would credit me for those charges. In addition to the elitepack and ezykit, I also had a Accessmember charge on my account that was also part of some trial offer. These companies are all frauds. The Elitepack charged my card mid Sept, but I had no idea what this was. I had not received any product, so I searched the net and found this page. Thank you all for your helpful info. I wish I had of researched this product before ordering. Costly mistake, but hopefully these comments will stop someone else from making the mistake we did. Dazzlewhite does not work anyway. Also, why does the net let these fraudulent companies have such big advertisements and pop ups. Guess it's all about the money.
 25 days ago by   KATHY KIRITSY 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-396-2729 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 18 days ago by   mimihilderbrand 0 Votes
I have the same problem I was given this number to cancel the charge for :
elitepak 18663962729
 13 days ago by   devkd 0 Votes
I also incurred charges from several companies that can be traced to this crook. My credit card company said I can dispute the charges if I have proof that the charges are bogus. This is difficult to do.

Also, I noticed the comments from the company, but they are not willing to credit my card because I "agreed" the to the terms of the agreement, but say they will cancel my subscriptions. I heard that from them before, but still got my card dinged from new company names that trace back to this criminal.

Call your credit card company and get your account number changed immediately or you will continue to get charges on your card.

I thought I was web-savvy, but I learned the hard way about not putting my card number out there unless it is absolutely a trusted site.
 10 days ago by   Sherri319 0 Votes
I just noticed two unauthorized charges on my check statement. Elitepack and Ezykit. Both charges were for $17.32. This is all because I was stupid enough to fall for the Dazzlewhite Scam. I was told that my money would not be refunded but at least my membership was cancelled. What membership? I never ordered anything from these companies nor did I sign up for their service. I hpe the BBB has been notified and I hope these scam companies get shut down. Someone please tell me why they can't refund my money??? What is up with that bull crap? I wish AOL would not feature these companies on their homepage like they are legitimate companies. It really should be illegal. Because it was featured on AOL I thought it was an honest website. What an idiot I am...
 10 days ago by   Janet Embick 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-396-2729 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 7 days ago by   fuckthosefuckers 0 Votes
fuck theses mother fuckers how the fuck do they sleep at night i never signed up for this bull shit some one need to kill these cock suckers that would be worth the money theyve been charging my account i hope they all die a painful death mother fucking cock sucking nigger ass cunt bags
 7 days ago by   debbie scheible 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-396-2729 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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