Frigidaire
reviews and complaints

We paid a lot of money for our Electrolux oven, dishwasher, refrigerator and other items. When I put the oven on "Clean Mode" it never worked again. we read other stories about this. Also, the water pedal on the front of the fridge just broke. The dishwasher needs help. I have to scrub the dishes before the Electrolux even sees them.

Called the company, agents were rude. Put on endless hold and hung up on. So I purchased an oven for $2, 500.00 and it only lasted for 6 years! Same with the fridge, $2.500.00 and we can't get water from the front dispenser. This is quality? Don't think so. In addition we purchased the convection microwave so I think Electrolux would be kind enough to take care of us. Instead they were RUDE! Don't buy any of their products. They look good but they are very shoddy. Buyer beware!

Purchase multiple Frigidaire appliances in November 2011. Kitchen was being remodeled so I did not have them delivered for about 35 days and did not open them until about 55 days after purchase. Upon opening I found that the special offer or an extended service contract had to be submitted within 30 days of purchase or over 3 weeks before they were opened. Contacted the company and received no help. Poor customer reltions.

On jan.01, 2012, I ordered a - fpcpo7d7ms, frigidaire professional crock pot from
Best buy – on line – order # bbyo1-[protected]. I received the order a week or so
Later.

While looking for the model number and serial on the bottom of the crock pot, to
Send in the registration card, I found that the bottom of the black plastic had a 1” to
1 ½” crack in it.

Even worse, someone had “glued and or used epoxy” in an attempt to repair this
“new” crock pot!

I certainly do not believe that best buy had a hand in this under handed deed.

I believe it occurred on your end.

I did return it to my local best buy store and they reordered the pot.

You can believe that I will inspect the next pot from best buy.

If my wife didn’t want this pot so much, I would have simply returned
It.

I can tell you that this type of under handed retailing is not what I would
Expect, particularly on a $85.00 crock pot, from a leading company, like
Frigidaire.

Did frigidaire think or hope I wouldn’t notice? Very deceptive.
Someone at your end knew this was repaired, hence the glue but
They decided to try to get away with it anyway.

How would I expect your quality control to be on your higher end appliances?

Probably no better than this.

So far they have simply given me their small appliance dept. Phone number!

We purchased a 5 yr warranty for our washer at Famous Tate and Bankers Warranty is the administrator! After 3 years the washer stopped working and gave us an error code. Called and was set up with A and E Factory Service to come out - they never showed and 2 more appointments were made - again, they did not show. The error code indicated clearly what was wrong with the washer but Bankers Trust insisted on a technician to come out and determine what was wrong. We were told once Banks Warranty receives the technician"s report and an estimate of the repair costs they would determine if they paid or not. This entire process could take up to 4 weeks! Bankers Trust claims to only work with A and E Factory Service! Customer service rep was very rude and even suggested we should buy a new washer!

Bought Frigidaire range and had it delivered on 7/30, on Sept. 29 my oven would not work. Tried circuit breakers, everything I could think of. Finally on Oct 1st Saturday, I called Frigidaire customer service and told them my oven will not start. I set the oven to bake and set the temp., once I open the door the clock resets itself. The customer service person said that was why my oven wasn't working, needed that part replaced. He told me who I could call in my area, one of the places was where I bought the range. I called and left a message.
I had to call them back on Oct 4th because they never called. They had a technician out in a day or 2. He came and said we needed a different part and it could take up to 2 weeks to get it. About 2 1/2 weeks later he came and installed the part, still didn't work. Then he ordered the control panel, that took 2 1/2 weeks to get and took a couple of days before he came to install it, well it still didn't work. I called and asked to speak to a manager at Frigidaire, I told her my problem and that it was bad service having to wait all that time for parts and still doesn't work. She told me she was going to send out parts directly to my home next day air and have the technician come and install that. I believe that was some electrical part, still didn't work. The technician said that it has to be my electrical lines. I had an electrician up and he tested my lines and said they are fine, he looked at the stove, test some things, he said that the control panel was fried again. He said It is the appliance, its junk.

Now it is Nov 22nd and still no oven, technicians came again and still couldn't fix it. They wanted somebody to stay at home on Nov 23rd so they could send another technician over. We wasted time off from work, cost of an electrician, my stress and aggreviation on getting this repaired. No Thanksgiving at my house. My family had to make other plans. They should just replace the junk, but who really wants a Frigidaire appliance after all of this. Well guess what, I bought all Frigidaire appliances in July, how stupid

We were using an electrolux microwave oven and it stopped functioning two months ago and on the next day we send it for repairing to "Prompt"- Authorized electrolux service center. Till today they have not returned our product and when we are contacting them, they were giving false assurances to return it within two days.

When today we called the company representative in Kolkata, Mr Ambarish, Mob No. [protected] to know about the status of our product, he started talking to us in a rude tone such that we are his servants. Earlier he contacted us when we complained to electrolux office at mumbai about the delay in service, he assured us on behalf of electrolux to look after the matter. he also used bad languages today and disconnected the line.

How electrolux claim to be the best household electronics company?

I purchased a gas frigidaire oven from lowes and the electrical panal stopped working after 13 months. Frigidaire gave us a replacement panel but we had to pay $200 for the labor. Prior to the problems with my frigidaire stove, I also purchased a frigidaire diahwasher and refridgerator from lowe's interenet site. It took one month for delivery of the dishwasher and three months for the delivery of the fridgerator. After 13 months, the electrical panel stopped working on my dishwasher too! Frigidaire supplied another panel but of course-I had to pay the labor charges of $200 to have it replaced. The stove and dishwasher both have the frigidaire icon in cursive. Needless to say-one month after the panel was replaced on my dishwasher it is out again so I am out the cost of the dishwasher and the repair. I spoke with lowes customer service department and was told that according to their company policy I will not get any further assistance from lowes despite the acknowledgement that lowes sold me two products that seem to have bad electrical boards. I do not use the self clean option for my frigidaire stove in fear that it too will fail again...

1) The after sales service agency GX System & Service is hopeless. Will not provide a status update forget service. The proprietor, Navin, is rude and has no focus on this business. In the service business if you are rude, you can not be there for the long term. His manager, Manju, is his replica. This agency will commit dates that they themselves 'FORGET'! They will go the extra mile to cancel a customer request with the customer still in complete darkness. In short, this agency is a brilliant client attrition engine to have. Can Electrolux afford this is such a competitive market like Bangalore?
2) The call centre operations of Electrolux India is a sham. They are of no use to the customers. I think, Electrolux can do without this intermediate routing agency. Like most consumer durable contact centres in India, they are a big dis-service to the share holders.

We have had the washer for 26 months. Worked very well. Until a few days ago. Took 4 days to get service tech out. 2.5 hours late for a 4 hour window. Tech was nice. Reset washer and it seemed to work. Until he left. 10 minutes and it no longer worked. Called Brand Source and they say it will be another week. Not good.

Lowes Frigidaire Refrigerator Extended Maintenance Contracts - I want to issue an extensive warning to customers in buying Extended Maintenance Contracts from the appliance section of Lowes - Make sure you have double documentation of the purchase. We bought a Frigidaire Refrigerator from Lowes in July of 2009. All we were given for the 4-year extended maintanance contract was a sales receipt with the dollars on the receipt. For about a year we checked with the Lowes salesperson whenever we went into the Opelika Alabama store and we were showed that the extended maintenance contract was on their store computer. About two years later we checked again in the store and the our extended maintenance contract had disappeared from their store computer. We found out from the corporate headquarters that the local store only keeps the data on their computer for about a year. The corporate headquarters had no record of the extended maintanance contract! We had to threaten to go to the Alabama and the North Carolina State Attorney's office if they did not correct it before they finally corrected the corporate headquarters computer. So make sure that there is a clear store and corporate headquarters records when you buy any appliance extended maintenance contract from Lowes. We now have a telephone number and reference number to contact the corporate headquarters to get maintenance done on the refrigerator.

I recently quit work as a service tech for valley appliance. (After over a year)
The main reason is the way they do business. I've been servicing frigidaire for about 13 years. And I understand what is legal and what is not!
They won't pay their bills for parts. Marcone won't even give them parts on their account. Or even accept payment for parts by credit card. This has been going on for 3 months. Things that was supposed to be scraped is being re-sold, some as new. Also filing rebates for costomers. So they can pocket the money, and forgetting your customers. Need less to say this business is realy giving frigidaire a bad name. I think it would be in your best intrest to investigate valley. Because they are killing the electrolux name. Whilpool has dropped them as dealers for filing falsified claims. Just thought you really need to know

On may 12, 2011 we bought a frigidaire refrigerator (Model # ffhs2611lq, serial # 4a11502582) online with 5 year warranty. It was delivered to my home mesa, az on may 19 by the home tv & appliance store in 310 w southern ave, mesa, az. – tel. [protected]. On july 6, 2100 in the morning I noticed the melting ice flooded my hard wood floor overnight. Also noticed that the temperature under refrigerator is stuck at 4 and flashing. I called the store which delivered it to ask them have it picked up and returned. Manager told me after 30 days of purchase date it is the manufacturer’s responsibility. Also they sent a maytag tech (Phoenix, az, 85041 @ [protected]) who came to the house on july 7 (Thu) he said the temperature control is defective and needs to be replaced and it will have to wait until following week because they have to order the part from nevada. On july 13 the tech came, replaced the control in about 15 minutes. This happened around 9:30 am tweleve hours later I dared to open the fridge (We were told that it takes 12 hrs for temp to adjust so I did not open earlier) and noticed that nothing has changed-the temp under refrigerator was still flashing at 4. On july 14 in the morning I went to check it again all the melted ice flooded my floor overnight.
After more than a week with no fridge in temp over 100 f and two failed repairs I asked frigidaire to please send someone to pick up the refrigerator, return the money plus the 5 yr warrantee back in my account asap I do not want a replacement or repair I want it back to wherever you want it out of my house and my money back
On july 14 early in the morning electrolux customer service emailed promising the escalation department wll contact me. It is july 15 9 am (Az time) and no one has yet contacted me.
Also I notice a white label on the back of the frigidaire that says patent pending. Is patent pending appliances or anything else legal in us? Does this explain why the fridge broke down after being used from may 19 to july 5-6? Thank you for acting on our behalf.

Very simply. We purchased 3 Frigidaire appliances (frig, range, over range microwave) in May-June 2008. We purposefully purchased nicer levels of equipment so that we would not have additional costs of repair and replacement. We began to problems with them shortly after the 12 month warranty ran out.

The range is not repairable. It has a design flaw that allows anything that spills down the front of it to go to the inside of the glass door where it cannot be cleaned without bending the metal covering.

The refrigerator has had ice maker issues (and the repairman explained the many design problems with Frigidaire compared with other reputable companies). Along with paying to have that repaired it has several points where it is rusting in the freezer and refrigerator compartments. One of the drawer glides broke while holding lettuce and a few tomatoes telling me that they used inferior plastics in building it.

Finally, our microwave's magnetron died after less than three years. A magnetron is $108 plus the cost to have it replaced. We've had $99 microwaves last 9 years and still keep on running. Their product lasted about as long as a 12 pack of toilet paper in a dysentery ward.

All they have ever done or offered to do is write an email of apology to their "valued customer." They do not value customers longer than it takes to slide the credit card through the card reader.

Since we began to have these problems we have had so many people tell us the same thing about Frigidaire, while everyone else says, "I've had my ____________ for 9, 10, 15, 18 years and never had them repaired. Bottom line: DO NOT PURCHASE FRIGIDAIRE.

Cost:
Ice Maker: $85 repair plus $100's of dollars in meat and groceries from icing up problems it caused AND nights awake emptying the freezer to chip away ice from the fan in the freezer.

Rack repair: $65

Rust in Frig: Irreparable

Microwave: Around $500 for new over the range microwave and the problems of installation

Just moved into a newly purchased home that had a Frigidaire microwave #PLMBZ209GCA manf. date March 2009. I put a little dish of butter in for 30 seconds on power level 7 with a paper towel over it to avoid splatter. After 20 seconds I look in to find the paper towel in flames. After carrying the paper towel to sink I look in the microwave to see the butter hadn't even melted.
This house was in impecable condition inside and out, so I'm assuming the microwave was not abused prior to our purchase.

[protected]@electrolux.se
Electrolux.[protected]@pemail.in
[protected]@gmail.com
[protected]@vgmail.in

Tuesday 03/05/2011

Dear sirs,

Our above mentioned complaint has still not been resolved till date. the engineer from star services had come on the 28th. of april with the heating coil.
But when he tried replacing it, he realised that the heating tube coil was not the correct size.
I fail to understand as to how they can make such a stupid mistake when they have been informed of the refrigerator model and their engineer has also inspected the same in detail!
The only inference that i can make is that they have not sourced the part from the parent electrolux company's service centre, but instead sourced it privately!
We have not been able to use our refrigerator from 19/04/2011 till date. there is no feedback from anybody!
Could somebody please tell us as to when our fridge will be repaired and what is the cause for the delay?

Fakhri motiwala

Pune

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Problem:

01. refrigerator not cooling - both, the top freezer and the bottom fridge compartment. the
"high temp freezer" is lit up continuously.

02. we hear a thud sound while closing the lower fridge door as it is hitting the bottom front
Left side stand. this is because the right side door (hinge side) has gone off level.

Dear sirs,

I had originally lodged my complaint through toll free no. on 19/04/2011, complaint no: ppun1904110011.

Against this a service engineer from star services came the next day on 20/04/2011 evening and informed me that some heating tube needs to be replaced and will have to be sourced from electrolux, which will take 4-5 days and as soon as it comes it will be repaired. but he could not correct the door level problem.

As there was no feedback, i called your customer toll free number again on 23/04/2011 and was shocked to learn that on your records my problem was resolved! i upraised the customer service executive who serviced my call and told him that nothing had been done and i again lodged a second complaint for the same problem.

The 2nd. complaint number is: ppun2304110011. i was told that the part will be available by wednesday, 27/04/2011.

Till date (6.30 pm) no one has come from star services nor is there any feedback from them. even though i called up yesterday but the owners were not available. i sent them an sms message to their mobiles, but they have not bothered to return my call and sms!

I would like to know when exactly will the part be available and my refrigerator's cooling problem be resolved? as also my door alignment problem?

Kindly respond urgently.

Yours truly,

Fakhri motiwala

Pune

On October 18th I purchased brand new major appliances for my newly rehabbed kitchen from Lowe’s: refrigerator, stove, dishwasher and microwave. Out of those four appliances, three have broken. A couple of months ago I had someone out to fix the dishwasher. The stove's gas shut-off valve does not work (figured this out after coming home with my newborn to a house full of gas; still have not gotten fixed as I just cannot find the time).
On Thursday, April 28th I called Lowe’s because my refrigerator had stopped working. Besides losing at least $100 worth of food, I was panicked: I have a four-month-old and work full time; his milk was in the refrigerator. I was told by the Lowe’s customer service rep that the earliest appointment she could get me was Friday (the next day). I explained why it was so urgent - she was very nice, sympathized, but still could not help me. It is worth mentioning that I live in a major city (Philadelphia), and it is confusing that as a large company in a major city, Lowe’s could not secure someone sooner, especially considering the circumstance. She then explained that I could call the company myself and ask for service that day. Upon calling that company, I was told by them that Lowe's had the wrong information, and they could not perform the work until Monday.
I then called Lowe's again, crying, that I could not feed my baby without having refrigeration. Someone different was able to secure service that same day. When the service repairman came to the house, he announced that it would take 7-10 business days to get the part, but that upon shutting off the refrigerator for 24 hours, should magically work. In a major city, and in this day of same-day shipping, I am confused why it would take so long to receive the part.
It is worth mentioning that I am still paying off the appliances (almost all broken). It is also worth mentioning that my husband and I, as new parents, also have demanding jobs, which make sitting at home waiting for repair professionals difficult.
I lost the following because of the situation: at least $100 worth of food; my baby's breast milk (priceless) and a day of work. I am confused why no one offered to deliver a mini refrigerator to use, especially considering my unique situation with the baby. For anyone that has had a baby, nurses that baby and has to work full-time, they understand how panicky and terrifying it is to lose refrigeration. My house is exactly 2.6 miles away from a Lowe’s store; it would have been possible.

I am user of Electrolux Split AC from last 3 years. My remote is not in woking condition. I called many times on toll free customer care for new remote requirement, but the people are not responding.
after making so many calls now m totally fred up. kindly help me on this. you are requested to kindly do me the favour. and do the needful my email id is vip.[protected]@gmail.com or contact me on [protected]

Chris,
I am writing you this in regard to some major problems that I have with my affinity washer and dryer that are about 3 years old. I am very dissatisfied with both the washer and the dryer. Tonight I went on line and found out that I am not alone in these problems which makes me even more angry that your company must know about these problems and haven't done anything about these issues. I currently have the washer in my garage and am using a friends washer. I spent a lot of money on this pair and expected them to last longer than this. The first problem is with the washer, it doesn't finish out the last high speed spin cycle. After reading on the Internet this sounds like it is very common and should have a recall done. The other problem with the washer which I also read about happening is that the top control panel cracks which mine has and it is not from any abuse. It is the side where you pull out to fill with soap. I just can't believe that with all these complaints nothing is being done. Yes, I did read that you can purchase a new control panel or a new door lock switch but why should I foot the bill for something that is obviously a manufacture problem with all the complaints. On the side of the dryer. It does get very hot when drying. A little too hot. I'm not sure if the cause of the heat has caused the other problem but this is something that I feel is 100% bad product. The paint has peeled away on the inside of the door and is rusting. When you put wet clothes in a dryer yes there will be moisture but to have a dryer start to rust from the inside is not acceptable by any means. I replaced a whirlpool washer and dryer with these. My old ones where my parents and lasted over 28 years. Why when I spent top dollar do I have the problems like this? I could over look the switch in the door going bad but to have the dryer paint peel and rust. To me that is something that I can't overlook. I am not drying anything that would ever cause such a problem. I can send you pictures to show the damage. I really hope that you can help me out with these matters. I wasn't one of those people who posted these problems for the world to see. I am a fair person and want to give your company the chance to fix some major issues. I hope to have a outcome that we both can be happy with. The model number for the washer is LTF7000ESO and I can't tell you the model number for the dryer because the sticker on the inside has worn the number away. They are the same model. Please help me. I hope to here back from you soon, I need to get the borrowed washer back to my friend as soon asap.
Christine Riddell
[protected]
[protected]@yahoo.com
po box 227
Andover Il 61233