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1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Frigidaire reviews & complaints 872

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12:12 pm EDT
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Frigidaire bottom of stove just fell out

My Frigidaire Ceramic Stovetop fell apart the other day. Heard this huge bang under my stove. I have drawers there, so when I went to open my drawer it wouldn't open. I thought maybe a pan had gotten wedged. So, called for my husband. We found that the bottom of my stovetop had fallen into my drawer. I was in the middle of cooking, when I went to turn off the burners the knobs started coming off in my hand. My husband had to run to the basement and turn off the fuse to my stovetop. Very dangerous. When we looked closer at the stove we noticed that the bottom of the stovetop is just basically glued on. How is that safe? I ran to get my papers from where we purchased the stove. The warranty had ran out in May 2009, 4 months ago. I just bought the stove in 2004. So, basically it only lasted 5 years. Ths stovetop I had before this one lasted 20 sum years and was still working when we replaced it, because we were remodeling our kitchen. Went to Lowe's and they acted like there was nothing they could do since the warranty was up. But, we want Frigidaire to know how crappy there products are, along with consumers that are maybe thinking about purchasing a Frigidaire Product.

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11:14 am EDT
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Frigidaire requirment of 'guard for big bottles'&water dispensor

I have booked an complaint on 15/08/09 to tall free no. On [protected] for repair of refrigerator & supply of gurad for big bottles & water dispensor for my refrigerator df44 (415lit). I amvery sorry to inform that complaint was handled very casually no one turns up even after seven days & two reminders. The man came after seven days having very rude behaviour decla red without going through the fridge pcb faulty would cost 4500/ for repair & would take 25 days next day I call local fridge tecn he attended immidiately.
I also requested for gauard for big bottles & water dispensor but till date no reply..
Could I hope for postive reply.
Regds
A. K. Singh
3/49 vishnupuri
Kanpur (U. P.)
India
[protected]
Mobile
[protected]

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5:01 pm EDT
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Frigidaire cheaply made products

I looked to see who else is having the trouble I have been having with this dishwasher, and I do see one person wrote in and I thought it was me that was writing it. This dishwasher leaves soap all over the bottom inside the dishes still have food on them it does not drain well and now today only 2 years to the date I had a repair man in here to tell me that something broke and he fixed it. What we pay for things is bad enough but to have to fix something after 2 years with hardly any use is a joke. I think the company knows the product is trash and the right thing to do is to listen to the consumer because they can knock a company right out. They will not go broke by fixing things for people they will only look better and have more people wanting the product they are selling but as for me I hardly used the dishwasher I am alone and hardly eat in? Then why did it break because it is cheaply made and a piece of garbage. I will throw this machine out if it breaks down again. If something is wrong write and let everyone know. We work hard for our money stop robbing people with your cheaply made products. Even if we did not pay a lot more for them they should hold up!

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J Zimmerman
Elkhorn, US
Jan 11, 2010 11:24 am EST

I agree with everyone that fridgidaire is a poorly made product, we built a new house in 07, bought our appliances thru Rex TV, upon arrival the box for frdge great shape but fridge inself had big dent in side close to compressor, sounded like R2D2 from Starwars.
It took 6months to replace unit only to be depressed again as unit would not properly function, told by repair company it needed a new control pad. Great I thought this would solve problem, now unit cannot be turned off because new control unit already failed again, plus freezer condences water down back of unit onto evaporator fan, I have to take apart and remove ice from fan, I am getting frustrated with fridgidaires junk.
Now lets talk about gas range, again a bad control pad, go to use oven, set temp, preheat, open door and presto oven shuts off. Not good when your in charge of T-Day dinner and don't realize ovens not on anymore. If I have to call them back again I will have dolly ready to push junk right out door. DONT BUY THERE JUNK!

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9:05 pm EDT
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Frigidaire rebate scam

I purchased a Electrolux washer and dryer March 12, 2009. The sales associate from Valley Appliance in Alabama filled out the rebate paper work and faxed this to Electrolux Rebate Center, [protected].

Three months later, June 10, 2009 I receive a post card from Electrolux Rebate Center saying the rebate is invalid, the model numbers are invalid. I phone the sales associate from Valley Appliance he contacts Electrolux Rebate Center via fax, June 11, 2009 and via phone. Peter, ID# 2554, at Electrolux handled the call.

Turns out Electrolux entered the information incorrectly; they didn't enter in the correct model number to match my serial number. Seems odd as this is a check box on THEIR form. Electrolux jerked me around for 3 months before they notify me of this. I also follow up with a call myself to Electorolux. Finally, June 11, 2009 ‘supervisor' Leo, ID, ES0236, says my rebate
is valid and that I should have my rebate July 29, 2009, 4.5 months after submission.

It is now August 4, 2009 I still do not have my rebate. Contacted Electrolux Rebate Center ‘supervisor' Leo, ES0236 says my rebate is valid and should be mailed by Sept. 9, 2009. I ask why I must wait 6 months to get my rebate. Leo plays dumb, tells me they have no record of receiving rebate paper work in March 2009 nor does he recall speaking with me June 11, 2009 and giving me a commitment July 29, 2009. Leo plays stupid very well. Unfortunately for Leo I documented each and every fax and phone call with names and ID numbers. Even when confronted with FACTS he still denied and lied.

Can you believe these people? The do this because they want you to give up or forget. That's money in their pocket they owe you but don't have to pay out. These rebate houses make more money by not paying you. According to the internet some of these rebate houses advertise that they'll save a company 20% or more in rebate costs by NOT PAYING OUT of which they get a percentage.

I urge everyone who has problems with Electrolux and Electrolux Rebate Center to file as many complaints as you can. Contact Better Business Bureau, tell your friends, and write about it on the web.

Also, please see the following; /URL removed/

John
New Holstein, Wisconsin
U.S.A.

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Ben lemmons
Greer, US
Oct 19, 2009 11:51 am EDT

I also got scammed by Electrolux on an entire new kitchen of appliances, Microwave, dishwasher, oven, stovetop, etc, The local dealer Jeff Lynch has been nor help and also participated in this scam, no answers, no return calls, no return emails...just ignore it and it will go away. So I have been alerting people and builders and remodelers not to be careful in doing business with Jeff Lynch and Electrolux

Ben Lemmons
Greenville, SC

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1:10 pm EDT
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Frigidaire oven

We purchased an oven, made by Frigidaire, that has a rusting problem on the steel door but even worse is that the door handle has unattatched from the oven several times!

In my opinion the screws that secure the handle to the oven are too short to keep it attached. This becomes dangerous because when the handle comes off, the layers of the door separate and sharp glass corners are exposed along with very hot surfaces.

You also usually lose your dinner because you have to wait a few hours for the oven to completely cool before trying to re-attatch the handle. It is also extremely hard to try and fix and, in the end, the repair does not last very long.

I have been very disapointed with my Frigidaire appliances and will choose a different brand next time.

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11:53 am EDT
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Frigidaire refrigerator

My Frigidaire Gallery Series stainless steel refrigerator door is rusting. I have not found anything that takes the rust off. I was told by Frigidaire that because the year warranty had expired there was nothing they could do except refer me to a repair man. I Googled this and I am, by no means, the only person having this problem. I worked as a nanny in a home for several years that had a GE brand stainless steele fridge and the was NEVER even a spot of rust so I don't believe that this is normal or should be expected.

I would also like to add that we purchased an oven at the same time, made by Frigidaire, that also has a rusting problem on the steel door but even worse is that the door handle has come unattatched from the oven several times! In my opinion the screws that secure the handle to the oven are too short to keep it attached. This becomes dangerous because the layers of the door separate and sharp, glass corners are exposed along with very hot surfaces. You also usually lose your dinner because you have to wait a few hours for the oven to completely cool before trying to re-attatch the handle. It is also extremely hard to try and fix and, in the end, the repair does not last very long.

I have been very disapointed with my Frigidaire appliances and will choose a different brand next time.

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9:53 pm EDT
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Frigidaire damaged

Bought A/C and it was not working plus the remote that was supposed to come with it was not in the box. The customer service was unhelpful not the least apologetic.

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Chris Polk
Augusta, US
Jul 23, 2009 2:37 pm EDT

I am contacting you on behalf of Frigidaire Customer Service in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Frigidaire Customer Service
chris.polk@electrolux.com

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12:26 pm EDT
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Frigidaire my a/c is not working properly

Hi,

Myself Narendra Kumar Bansal, R/o A-1/279, Lawrence-road, Keshav- Puram, New-Delhi 110035 (INDIA), having some problem regarding the quality of Electrolux Products :
I have purchased one Air Conditioner on 05/05/2009, model no. EA18WCRFAI having Serial No : B82100715 & PNC No : [protected].

for last 14 days my A/C is not at all cooling, as its compressor is not working. I have lodge a complaint over here locally @011-[protected] vide complaint no. DEL2806090360 dtd: 28/06/2009. but they have informed me that we have to pay the service visit charges & bear additional charges as well. In this regard I would like to know then what is the use of warranty on Compressor ?

As this type of service (after sales) quality is providing by the Electrolux, who is going to purchase the Electrolux Items ? I am having two more A/C in my home (GENERAL & GODREG) from last 10 years, till date I have not faced any problem in that. But in the case of Electrolux, the compressor is down in just 02 Months (very poor quality).

Really its a pathetic product quality, I have ever seen in the corporate industry.

Regards,

Narendra Bansal
[protected], [protected], [protected], 011-[protected]

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mohit12de
, IN
May 18, 2011 11:42 am EDT

just purchases the fridge and within week product suddenly stop working, till then i ma chasing SC, CC, and organization office but no response to fix it… worst product, worst costumer care and SC. I request people never purchase any product of godrej as they cheating us and making a money. just boycott godrej and then then they realize the power of us. honestly i dont have any personal intention to write such review against them but they force me do this. i dont want more ppl get cheated.

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4:18 am EDT
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Frigidaire poor quality goods followed by arrogant and dismal after sales service

I purchased a top of the range induction hob with a new kitchen from a company called Esquadria Kitchens. The hob was distorted and when fitted had a gap between it and the worktop. Nobody had any idea about wether or not this is normal and it was left to me to find out. I tried the AEG website and found it impossible to send any type of communication to them. It is designed to deter rather than help.
Eventually I managed to speak on the phone with somebody in UK and was informed that the goods were definitely faulty as no gap should exist. Armed with this information I contacted the kitchen supplier who requested a service visit from AEG Electrolux. After some weeks the hob was inspected and it was agreed would be replaced. After a lot of chasing two fitters arrived with the replacement, not at 2pm as promised but at 7pm !. One of the fitters then proceeded to stick adhesive foam tape to what I could clearly see was the wrong part of the underside edge of the hob. I told him this was wrong but he insisted and we were left with A GAP BETWEEN THE HOB AND THE WORKTOP!. I now insisted on a visit from the boss of the kitchen company and AEG management. They arrived and without apology the AEG person promised to remedy the situation within one week. Needless to say we are now still waiting after two weeks. This awful company has no regard for any of its customers at any level and I can understand why they place a firewall between themselves and all those that are unfortunate enopugh to have to contact them. Take my tip, DO NOT EVEN CONSIDER BUYING ANYTHING FROM AEG ELECTROLUX, EVER.

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E d brand
Bushey, GB
Apr 07, 2014 6:29 pm EDT
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Pick have recently bought a. New home and an AEG hob had been fitted as part of the extras in the kitchen . After 2 months I noticed the indicators on the gas control knobs had rubbed off . I called AEG only to be told that I had to buy new ones and it was not under guarantee . I've had hobs for years and never had to replace parts inn such a short time . I will be taking this up with AEG management .. My advice don't buy AEG !

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5:16 pm EDT
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Frigidaire rebate

I puchased a Frigidaire Affinity Pair (Washer and Dryer) in February 2009. When I purchased the washer and dryer there were two rebates offered. One for $50.00 and one for Tide HE and Bounce Free for one year. I submitted all the required information. The company, CMS, received and processed the information on March 31, 2009. I have received the $50.00 rebate. I have not received the Tide HE and Bounce for one year coupons. When you check the website everything has been processed and is just waiting to be mailed. I have called the number on the rebate form [protected]) to check on the status of the rebate which has now been 13 weeks, the rebate says allow up to 8 weeks for delivery. They can not give me any answers as to when the coupons will be mailed. All they tell me is that there was a greater demand then was anticipated and they are trying as hard as they can to get them out. I have tried to call Electrolux Group whose name is also on the rebate form, they are no help at all, they have no idea what rebate I am talking about. I have tried to call Frigidaire and they have no idea what i am talking about. If ayone can help I would apprecaie it.

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Jmjudson
Portland, US
Aug 13, 2012 11:42 am EDT

I also purchased the affinity fridgidaire machine and it had coupons enclosed for tide products. The only problem was: they were all expired! I have been on the phone and emailing them and get a complete run around! Their customer service stinks! Plus, these fraudulent promotions to get us to purchase their products! Ughhhh! So frustrating!

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5pymusic
Hollywood, US
Oct 25, 2010 12:11 am EDT

i was promised after getting the frigidare affinity a 100 dollar rebate...I sent in all the information required and it has been two months and still nothing...

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bgood
Thibodaux, US
Oct 12, 2009 12:52 pm EDT

I absolutely agree with what you are saying. I also purchased a Frigidaire Affinity W/D set and I have the same problem with my rebate... I did receive the $50.00, but not the coupons for the year free of bounce and washing powder. I like the washer and dryer, but I wish I would have purchased a standard washing machine b/c I am sure you have noticed that the clothes fall out of the washer, before washing, being that it is vertical and gravity takes hold. I find that part aggravating.

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DrewG
Prospect, US
Jul 31, 2009 2:57 pm EDT

I purchased the affinity washer and dryer a couple years ago. They had a rebate then as well, I believe it was 100 in Gift cards.
I sent in info, waited...finally contacted them and was told it was being processed. I waited...then was told they never received my information. Then I dug out my copies a couple weeks later, sent them in and was told the program had just ended. RIP OFF...On to the washer, error codes if water pressure is low due to a flushed toilet...clothes often smell musty...machine is balanced but acts and sounds like it could launch in to space in spin cycle...often tears clothes and leaves a black rubbery substance on the tear...I can not afford a new one...and I can't afford hundresd of dollars in ruined clothes (it has already claimed at least a few hundred dollars worth). This is by far the worst appliance purchase I have ever made or heard of.

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2:23 am EDT
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Frigidaire poor quality of ac

I have purchased electrolux split a. c. flat face before 14 months from a - one electronics, maninagar, ahmedabad, gujarat. normally the company provides three free service in the first year of purchase. however, the company has provided only two free service in a year and that too after reminder. thereafter, last month i. e. the month after the guarantee period is over, the tube of a. c. is lickage and the gas is also lickage. therefore, we repaired the a. c. with the cost of rs. 2500 / -. again, the a. c. is not properly functioning and on inquiry, the copper tube of a. c. is damaged. the authorized service expert told that the piece is not so good. so, since last month, we have faced many difficulties. with pain and shock, I am not satisfied with ur service so also with ur products. so, if possible, pls send expert in my home for checking of a. c. and if found a. c. being not properly working, pls do the needful, because a. c. is just 14 months old. my mobile no. [protected] and email id. [protected]@rediffmail.com

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c.unnikrishnan
,
Apr 28, 2008 12:01 am EDT

Absolutely no details of tne product like setting temperature for cyclic cooling and off

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Sudeep Banerjee
,
May 04, 2007 12:00 am EDT

My Electrolux AC started giving problem after it has been installed, after three days it stopped working (no cooling). After many calls to service centre, they taken for replacement.

Estimated time given was 5~7 days but more than 10 days past, no response is heard from company that when I can sleep a peaceful night.

Thanks

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8:26 pm EDT
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Frigidaire warming oven glass shatters - 80 year old has seventeen stitches in arm - and stove isn't even hooked up yet!

80 year old, 112 lb. Woman buys electrolux stove. Stove not yet connected to gas line - just sitting in the kitchen against the wall, still in the plastic packaging. Woman trips and falls against the stove. Hits the warming oven glass with elbow. Glass not only shatters, but also leaves a jagged edge of cut glass across the entire length of the oven, slashing woman's arm so that 17 sutures are required to close wound, and now woman is out of commission for 6 weeks. Woman's husband goes to sears the next day where appliance was bought - neither the sales people nor the manager could care less. Sales person first tried to tell woman's husband that they were all out of that stove, and maybe he would be interested in buying another one (!) manager finally conceded that the couple should have the defective stove removed and replaced with another stove at no additional cost. Sears exhibited no interest in acknowledging defective glass on warming oven, nor any interest in making a report to the manufacturer for rectification - absolutely unconscionable response by sears. Pictures of defective oven, shattered glass, and seventeen stitches on woman's arm sent via internet to corporate headquarters. No response to date.

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TRYING TO GET BACK ON TRACK
Odem, US
Jun 21, 2009 8:36 pm EDT

I THINK THIS IS A SAD PLACE TO LIVE WHEN THE ELDERLY IS OVERLOOKED AND PEOPLE PASS THINGS OFF LIKE IT WAS THEI FAULT AND WHY ON EARTH DID SEARS NOT DELIVER THE STOVE FREE OF CHARGE TO THE ELDERLY COUPLE AND INSTALL IT FOR THEM THEY SHOULD BE ON THEIR KNEES PRAYING FOR GOD TO NOT PUNISH THEM AND SEARS NEEDS TO HEAR FROM EVERYONE THAT HAS A MOTHER OR GRANDMOTHER THAT IF THEY DO NOT MAKE THIS RIGHT WE CAN FIND ANOTHER STORE TO SHOP AT
ILL SIGN A PETITION STATING THEY CAN HAVE MY CHARGE CARD IF THEY DO NOT MAKE THINGS RIGHT FOR THIS FAMILY
I PRAY THAT SHE IS RECOVERING WELL AND GOD BLESS YOU

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11:40 am EDT
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Frigidaire electrolux refrigerator

I purchased two high end appliances from this store; 1 - a Miele dishwasher and 2 - a Electrolux Refrigerator. After waiting for delivery like I was waiting for cable installation; between the hours of 12 - 5, I finally called at 5:30 to ask if the appliance was going to delivered this day. I was told that yes in fact it would be and that they were running late, of course it never occurred to them to call me to let me know they were running late. It finally arrived around 6:30, while my wife and 3 little kids tried to prepare for dinner, while emptying the old appliance as we could not empty it until the new refrig arrived. It was installed, but apparently never inspected! Here it is almost three weeks later and the ice maker doesn't work, the seals on the freezer do not seal, creating the appliance to leak and ice to build up in the freezer compartment. I have called 5 times, they have sent out a service person once who was not able to fix the ice maker, a pleasant person I would add. Fedex rang the bell the other day with a delivery that appears to be ice maker replacement parts, although no one mentioned to us that they would be shipping to our house! I called the store to ask what was going on and when I could expect the ice maker to be fixed...the store instructed me to call back in three days! After fuming over this for three days I call and they tell me that someone, once again like the cable companies, "will be out there next week, on Monday sometime between the hours of 1 - 5, so we schedule it. I find the appliance leaking again due to the seals and finally had enough, I called and asked them to take the "lemon" back and provide me a new one that works! "Sorry, we can't do that as it is not our policy." I have had it, I am canceling payment with AMEX until I get what I paid for: a new, in good working order, $3k refrigerator! I would not recommend:

1 - Do not do business with Gerhard's Appliances
2 - Do not purchase an Elelctrolux Refrigerator

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MRs.Neha Kalkar
,
Feb 29, 2008 3:04 am EST

Broken of water bottle stand. Kindly replace the same with minimum cost.

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GerhardsAppliances
Glenside, US
Aug 24, 2009 5:37 pm EDT

As a member of the Gerhard's Appliance team, I would like to offer our most sincere apologies for the anxiety and frustration this incident may have caused you. We by no means intended to inconvenience you, and are terribly sorry to hear that you were disappointed in our service.

With that said, Gerhard's has recently established a new customer service department to deal with any issue our customer encounters, as it arises. With 9 full-time staff members, we assure you that this will not happen again.

Gerhard's is committed to our customers, and providing them with the highest quality service.

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MikeWyznewski
Glenside, US
Aug 17, 2009 11:40 am EDT

I've been doing business with Gerhards for over 6 years, and have never had such a problem. I've purchased one refrigerators from them already, and am planning on going back for a second in the next couple weeks to take advantage of tax incentives offered by the government for buying new, energy efficient appliances.

I would not think of shopping at one of those big box retailers, because I do not believe they have the same level of personal service that a neighborhood small business offers, not to mention my personal belief that these large retailers are bad for our communities. In these times, its up to us -the consumers - to stand up and support our local economies.

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Frigidaire rebate

We purchased a Frigidaire Affinity washer in May 2009. I had done some research and found rebate information online for the washer we purchased. I filled out the paper work and supplied all requested information.

I received a postcard listing the reasons we would not get our rebate:
reason 67 Brand/Model # And/Or Serial # doesn't match receipt
reason 6 Req Info was missing from submission, Ex. Serial #

I pulled my copy of the submission to verify all information was correct and called the listed number [protected]. I was told the reason my rebate would not be coming is the store I purchased from, Sears, was not involved in the rebate program.

No where is there an indication a purchase must be made from a specific store. It seems if this is a requirement the form should indicate as such.

Does anyone ever get a rebate from these people?

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6:57 pm EDT
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Frigidaire electrical oven fire - poor customer service

We had an electrical oven fire on March 18, 2009 and had Electrolux send an adjuster to our home on April 20, 2009. They decided that we were to be issued a check for the amount of our oven. They have been stating that the check is in the mail for the last 3 weeks. I have faxed receipts and documentation. My family and I have been without an oven for 77 days. This is unacceptable and I feel like Electrolux truly doesn't care. We have not heard anything from the person handling our file # and I have left voicemail for her with no calls back. The insurance adjuster claims that there have been vacations etc... and that is why we haven't received our check. We've missed holiday dinners, birthday dinners and daily meals because of this incredible inconvenience. I can't begin to know what more this problem has costs us. We are all out of patience. This is the level of their customer service...TERRIBLE!

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Update by Jennifer Blake
Jun 30, 2009 8:54 pm EDT

Update! We received a check for the full amount of the purchase price of the oven from Electrolux. No apology or product recall. At least we were heard. This was 97 days after the incident. If you are looking for great customer service I would look much further. These factors all went into our pick of where to buy our replacement oven. Retailers should really learn from these moments. Sadly, they don't. Consumers beware, you are your own advocate no matter what promises are made.

Update by Jennifer Blake
Jun 02, 2009 10:12 pm EDT

It was purchased from Sears. Electrolux manufactured the oven and Sears turned it over to their insurance company who in turn turned it over to Electrolux. They are a self insured company. Everything went smoothly and the oven was found to be defective. (On a side note the oven was off when the fire occured. This should be a recall. Luckily our home didn't burn down.) It is a case of very poor, slow customer service, no follow through.

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Unhappy Consumer
Beacon, US
Oct 02, 2009 6:57 pm EDT
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This is so crazy! We have a very similar situation that we are going through right now with Electrolux. Back in May, I was cleaning my oven(a Kenmore purchased at Sears) when I cut my leg on the open oven door. The oven doors on a lot of Kenmores have very sharp edges, something I didn't notice until I was injured. Electrolux sent a claims adjuster to our home in June. He said he filed the complaint in early July(why it took so long, I don't know). We have still, to this day, not heard anything from Electrolux as to when we will receive compensation or if they've even made a determination in our case. The woman in the Risk Management department has not returned any of my calls. She is working out of the Cleveland office, I'm wondering if it is the same person you guys were dealing with-HH are her initials. At any rate, it seems that based on our experience and yours, this is standard operating procedure for this company. Very poor customer service indeed!

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Retailer
Cincinnati, US
Jun 02, 2009 8:19 pm EDT

Where did you buy the oven? If it was within the retailer return warranty they should compensate you and then seek their compensation from Electrolux.

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Frigidaire bad product

We have a frigidaire ultraquiet 111 with pots & pans heavy wash cycle. We were told that this would do all the heavy washing without pre rinsing. I have to pre wash all heavy soiled dishes or they come out still soiled and some of the soil is on other dishes. 2 visits from service men and numerous phone calls. All I get is that government standards are different now and blah blah blah. I would not purchase any appliance manufactured by frigidaire or company related to them again.
I should have had my old ge portable dishwasher repaired. By that I mean, new gasket and cleaned any and all the system that could be cleaned. It worked 4 times better than this new frigidaire.
The only two good things about the new frigidaire, are, quieter and uses less water. Maybe the less water is part of the problem of not cleaning well.

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mikromicke
, US
Apr 28, 2010 10:40 am EDT
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I absolutely agree that it's a bad product. We have to wash our dishes by hand very often after having the washed in the washing machine. It also leaks water on to the floor through the seal on the door and makes a lot of noise!

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Chris Polk
Augusta, US
Jun 11, 2009 12:21 pm EDT

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com

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Frigidaire buyer beware

We purchased a vacuum cleaner for $2600 on the afternoon of monday may 22, 2008. We returned it the following morning. They would not issue a refund. The sales agreement which they provided, and which I signed at the time of purchase, specifically stated that we were allowed 3 days in which to return the product. Regardless of the existence of this agreement, they continue to refuse to issue the refund and have also refused to even submit the denial in writing. I am pretty sure that they are doing this to stall us until the 3-day period expires. I have mailed, faxed and emailed written
Demand for the refund (to prove that the return was requested within the allowable time period), and have filed a dispute with our visa. However, due to the way that this company has acted, I wanted to also file complaints with every consumer organization that I can find so that other people will be aware of this situation before they go in and impulsively purchase a ridiculously expensive vacuum cleaner.

Also, the national company has been elusive and unresponsive when contacted. Presumably, they condone this activity. There is a cult-like atmosphere surrounding this company. Buyer beware!

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sucksuck
, US
Jul 16, 2012 12:14 pm EDT

They are a great company, but like all other companies, it depends on who you deal with. If you had a bad time at a burger place, would you stop going to all of them? Franchises are owned by individuals, and as with everything else, you have good, and bad people. I would suggest that you deal with a different franchise in the future.

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JAFVALUE
Mountaintop, US
Jul 23, 2009 11:36 pm EDT

I have the same problem in kingston pa. I bought a vacuum for over $1, 000. it recently broke and the wires were frayed. they blamed and accused us for the defect and told us we have to pay for the repair. buyers beware aerus is bogus its not the electrolux you once had. your better off buying and older used model on ebay. I have an older one it will not quit.

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Frigidaire scam and lies

I'm filing on behalf of my mother, and the washer and dryer she bought from Frigidaire just a couple of years ago.

She bought a matching washer and dryer set, new, from a local appliance dealer. The set was aesthetically pleasing, came with a one year warranty and was sure to be the answer to all of our washer and dryer needs. We'd soon find out otherwise.

She purchased them in the month of December, and within weeks, the washer had begun to make strange noises. Over a short period of time, the noise became louder, and upon inspecting it, my mother soon had figured out that a factory defect in the motor has caused the main spindle to snap, thus knocking a hole in the tub. The kitchen was flooded!

So, here we are, a few short months after the purchase, with a non-functioning washer. But that was ok-- afterall, we had a one year warranty, right? Wrong.

The local dealer wanted nothing to do with the problem, he refused to contact the company but insisted that my mother do so. Upon contacting the company, (and for the sake of report length, I'll omit the length of time it took to actually get a response from them), they told my mom that it was her problem, and that if she wanted to purchase a new one from them, they would give her a small, and almost worthless, discount.

Our repairman even tried to discuss the issue with them, though ultimately, his word didn't matter to them, either. He explained the problem to my mother, and confirmed that it was a factory defect that caused the entire situation.

In the end, the company didn't care, they provided no warranty as promised and my mother had to buy a new washer. Needless to say, she didn't buy anything from them!

As for the dryer, aside from a strange discoloring that no one can explain, it has behaved almost properly-- at least we haven't had to replace it yet. I guess it could be the ghost of scorned Fridigaire customers passed.

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Frigidaire flooded house

An Electrolux Washer was delivered to my “brand new” home one day after closing escrow. Within a few days, the Electrolux Washer flooded my upstairs (location of laundry room) and downstairs. The cause of the flooding was a defective cold water valve that allowed the water to flow without control. The defective cold water valve was a known issue to Electrolux during two days of production, but the defective units were not recalled or repaired. Thus far, Electrolux has not accepted responsibility for the damages, and my “brand new” home has mold and flood damage throughout. As a result, significant portions of my “brand new” home have to be gutted, professionally cleaned by mold experts and rebuilt over the next 2 to 6 months. I will have limited use of my “brand new” home during this period as a result of the defective Electrolux Washer. MORE UNITS ARE OUT THERE, SO BE CAREFUL.

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Frigidaire broken and loud

I purchased a new Frigidaire refigerator.Within the first month the freezer was not getting cold.A tech came out and repaired it.The plastic shelves (3 of them ) have snapped and broken.If you open the door too quick the bottom plastic guard on the bottom self falls off, sending condiments flying onto the floor.It runs really loudly and at least every few minutes does this obnoxious clicking sound .I hate it and will never buy another frigidaire appliance as long as I live! I regret it and will buy a new refrigerator as soon as i can afford it but for now I'm stuck with this lousy, annoying, broken, and inadequate product!

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fran boguski
yonkers, US
Jul 27, 2011 4:49 pm EDT

I have the same issue except my draswers are all just balancing on each other and the shelves are wobbly and stuff falls out all the time. Waste of money!

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j. brewst
, US
Jun 04, 2010 12:10 am EDT
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Don't knowwhat this complaint was about, but I hate my $9000 worth of electrolux appliances as well. Less than two years old and the ice maker is freezing up and the microwave light is already out. jcbrewst@yahoo.com

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Chris Polk
Augusta, US
Mar 27, 2009 3:43 pm EDT

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com

Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

How to file a complaint about Frigidaire?

1. Log in or create an account: If you already have an account on ComplaintsBoard.com, please log in using your username and password. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

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