Complaint Rating:

Elance
www.elance.com

I have hired a programmers/web designers through Elance, online outsourcing company. I made my choice based on their rating system and the bid received from indian group Synapseindia.

The project is 2 months past due and Synapseindia is unable to correct the functionality although a full payment was made.

Elance investigating team was contacted in order to arbitrate but they have no system of protection for the customers and are less than willing to argue with their "select" providers who provide part of their online fees.

I had a tech team to review an existing site and they immediately pointed out to several issues including security; Synapseindia corrected them only on our request, ignoring the fact that as a "select" provider they are expected to maintain at least basic expertise.