Menu
eHarmony Customer Service Phone, Email, Contacts

eHarmony
reviews & complaints

www.eharmony.com
www.eharmony.com

Learn how the rating is calculated

4.0 1089 Reviews

eHarmony Complaints Summary

40 Resolved
241 Unresolved
Our verdict: With eHarmony's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for eHarmony has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of eHarmony. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

eHarmony reviews & complaints 305

Filter reviews by rating
5
793 reviews
4
1 review
3
2 reviews
2
4 reviews
1
8 reviews
Sort by:

Newest eHarmony reviews & complaints

ComplaintsBoard
N
5:02 pm EST

eHarmony direct debt without authority

I rang e harmony to ask why they direct debted my account after last year I gave my mother a 1 year subscription (which she made clear that it was definitely not worth being part of due to the sites poor performance. You'd believe that a dating site you pay for would perform better than the free ones, but no. Anyway.)andthey withdrew another years subscription from my account which I believe is sneaky and fraudulent. The phone operate would not refund the amount which was withdraw from my credit card a couple of days ago. I have had to report them to the credit card company and get a new card to shop further unauthorised transaction.

Read full review of eHarmony and 1 comment
Hide full review
1 comment
Add a comment
B
B
Becky Mcmanus
, US
Dec 27, 2017 8:02 am EST

no comment at this time.

ComplaintsBoard
D
4:40 am EDT

eHarmony Be careful

You should avoid this website and most of the people who are signed in. It's definitely not the place where you can find your love. And you definitely don't have to pay money for this. It's for free in real life.
It's a shame that many men are pervs, look for women just for fun, to spend one night and to say goodbye. Most of them don't want serious relationships. You should be very careful, you never know what background have these people, maybe they have families. You never know.
Please, be careful and try to choose real life, develop your communication skills and you'll never need websites anymore.

Read full review of eHarmony
Hide full review
ComplaintsBoard
T
4:31 am EDT

eHarmony What a waste of money

My experience with them was terrible and I can't give them a positive feedback. I was very disappointed with their service and the way they treat customers judging by how many times I called and emailed them for my issue resolution and got absolutely nithing in return. No help, no assistance. I had problems with my account which wasn't used whatsoever ad instead of resolving such a small issue they gave me a hard time. Simply awful, nothing else to say.

Read full review of eHarmony
Hide full review
ComplaintsBoard
L
6:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony awful/few matches and terrible refund policy

I signed up for eHarmony abut a month ago and after receiving very few matches and none of which were my physical type I complained to customer service. They told me to loosen or change my parameters so I had to go from 50 mile radius to 120 (there is no in between) and now I get still a very few matches from at minimim a good hour and usually more away from me that are not even close to my physical type. (And I live in a major metropolitan area btw) Looks are not everything but an initial attraction is a must! When I complained to customer service they said they'd cancel my account for me but I still owed another $50+ and couldn't get any portion of my prior payment back. This site is not worth the money and if I wanted to be matched with guys I have no interest in I would stay on the free sites! eHarmony is a rip off, don't waste your money!

Read full review of eHarmony
Hide full review
ComplaintsBoard
D
6:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony eharmony not checking out the men for fake profiles

I met some name James from North Atlanta. We exchanged phone number but his accent was not from the United kingdom but African. All of the sudden he's in Africa on business. I knew he got there too quick for airplane flight. Then the next guy you removed him the same night he sent me an hello. With fake picture and address of where he's from. The last one Michael from McDonough Ga. His profile was legit but it was clear he is looking for sex. Not one good experience.

Read full review of eHarmony
Hide full review
ComplaintsBoard
R
8:37 am EDT

eHarmony my email was changed

my email was changed and i didnt do it also ive been writting yall telling yall i met someone on yalls site in which yall told me to so i could conceal my subscripsion with yall his name is david he already got off the site when we
want decided to get together and now ive been hacked wow please fix this problem and let me know by emailing me if this is fixed David and I are doing well and are happy and going on with are realsionship and i want to keep it that way so keep your promise and take me off ehormony i told you are story twice

Read full review of eHarmony
Hide full review
ComplaintsBoard
M
9:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony auto renewal and billing

Today was my last day of my membership. When I logged in to cancel, they had already auto-renewed for 6 months. That shouldn't happen until tomorrow. I am disgusted and the customer service is appalling. I cancelled my account but am still expected to pay for the next 6 months of membership. There were no emails or any notifications sent that the account would be updated on the last day of my membership.

Read full review of eHarmony
Hide full review
ComplaintsBoard
K
7:33 pm EDT

eHarmony incorrectly charged on no repeat billing selected

Question Reference # [protected]

I had set up no repeat billing and got charged another $180 subscription.
I complained and sent an email with all info and the company advised they could not confirm the no repeat billing option was selected and they wont refund me.
EHARMONY IS A RIP OFF AND SHOULD BE DEALT WITH!
NO REFUND GRANTED AND I DID EVERYTHING AS PER PROCESS.

Read full review of eHarmony
View 0 more photos
Hide full review
ComplaintsBoard
J
1:28 am EDT

eHarmony I just opened an account

I had an account once before and closed it because I thought I had met someone but now I just just opened a new account and your site charged me for the first month then immediately closed the account to where I cannot access anything and it will not let me reopen the account. I want a refund of my money immediately! Your company will lose my business if this is not taken care of!

Read full review of eHarmony
Hide full review
ComplaintsBoard
S
5:16 am EDT

eHarmony scammers on eharmony

I joined eHarmony not a long time ago and I have enough of it already. As soon as I finished updating my profile info and uploaded some photos I received several messages. At the beginning I was very impressed with how fast everything worked. I really thought these girls were real, but only later I found out they were scammers, when they started to ask money. I immediately realized that someone tried to scam me and that all that time they just made fun of me. I sent a scam report to eHarmony but did not receive a reply and no action was taken! I am very disappointed that eHarmony allows that kind of stuff to happen on their site.
Either they are too lazy to do something about that or they are involved. Better stay away!

Read full review of eHarmony
Hide full review
ComplaintsBoard
M
8:26 am EDT

eHarmony got scammed

I used eHarmony for less than a month and that time was enough to understand that the whole thing was just a scam and waste of time. To use eHarmony I had to pay for many extra features, their site is pretty expensive, also I realized that there were too many fake accounts. I decided that eHarmony wasn't for me and that it was better to cancel everything and go somewhere else.
I contacted their support team and asked them to cancel my account and was shocked when they asked for more money! They said that I had to pay to cancel my account. I told them that I want proofs and I want to see their price list or something like that, but they replied that they did not had a price list, but they had their own rules and according to those so called rules I had to pay to get removed from their site.
Remember my words, these people are good for nothing money hungry scammers, avoid them at all costs!

Read full review of eHarmony
Hide full review
ComplaintsBoard
S
12:27 pm EST

eHarmony subscription rip off

As soon as I changed my subscription to the Non Renewal, E harmony locked me oe out, though I had time remaining on my subscription.
Neil Warren may have a great smile, yet this supposedly Christian betrays following the Christian virtues of fairness, integrity, customer service and creditability.
Although I received numerous 100% matches from E harmony, none responded. What's up with the rating system if the ladies do not respond?
Hmmm maybe fake profiles. A generally accepted practice of dating websites to bait you to continue the subscription.

Read full review of eHarmony and 1 comment
Hide full review
1 comment
Add a comment
D
D
DeMar1
, US
Apr 04, 2017 11:15 am EDT

They charged me for 6 months when I had used only 2. when I cancelled they still processed the last payment. Speaking of Christian organization- they never considered my parameters and threw my way people that were clearly non compatible. Makes you wonder how do these people sleep at night. Hopefully more people will stay away from them. Integrity and ethics are not their strong sides.

ComplaintsBoard
I
3:06 pm EST

eHarmony refund and customer service

I tried to cancel my subscription to e- harmony on the day before it expired but they told me it had to be 48 hours which was made unclear. Then when I tried to talk to them all I got was someone who didn't know anything then they gave me an email to write to. Which basically was the same thing the lady said without human interaction. I feel there is no concern for the people involved. There should be some warning as to when your contract will be renewed. There is not even an early cancellation fee of some sort. There should be something incase life happens and you can no longer afford to pay.

Read full review of eHarmony
Hide full review
ComplaintsBoard
D
2:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony refund request

I began eHarmony and found it difficult to use. I tried many times to contact and found there was NO human being to explain my frustration.

I am not very good with a computer.

Result $ 47 plus or $ 150 .

I finally contacted a person and was told NO I would not get a refund. This is poor business practice and most likely uses people like me who don't know any better and just pay !

This is wrong and I will contact many agencies as well as State Representatives, Better Business Bureau to stop paying on venerable people who can least afford it.

Dick Enright
[protected]

Read full review of eHarmony
Hide full review
ComplaintsBoard
S
10:58 am EST

eHarmony subscription

I installed the app on my phone and completed the questions prompted. It was then explained that I needed to upgrade to be able to do certain things but the payment kept failing and then when it said it worked the app still wasn't showing me the upgraded view so I cancelled it. I then logged in today from my mac and subscribed there no problem through paypal. Looking at online banking though the original payment of over £100 was taken anyway and I wasn't get the upgraded version. I want both payments back from both paypal and itunes and to cancel the account because the app clearly doesn't work properly and they now have a lot of money off me and yet I haven't been able to use the service I have paid for twice.

Read full review of eHarmony
Hide full review
ComplaintsBoard
S
5:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony scammers and hackers

I have tried to get into my account and finally did but there is no place on the page to shut down my account or even change my profile. If I could have changed my profile I would have told people that this is a scam and be weary. I would have wrote bad things to get their attention. Where do I get the help I need. All Iwant is to shut down my account so no scammer can con a innocent person.

Read full review of eHarmony
Hide full review
ComplaintsBoard
S
1:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony scammers and hackers

This started with match.com and because of match I can not get into any dating site. I'm asking eharmony to shut down my account and give me a refund. But eharmony chooses to let hackers in my account to take advantage of innocent men. I appolize for eharmoney. Just close out my account so nobody can use it and send me a refund. I thought this was a good site until I read the reviews. Before you join any site read all reviews. Thankyou for reading my complaint.

Read full review of eHarmony and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 17, 2016 11:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

Contact eHarmony directly to get your account closed.

ComplaintsBoard
S
2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony scams and hackers

I have put several complaints in and got no response so here I am again. Eharmonys tv commercial is a joke. I got more response from match. My account has been taken over by a hacker and eharmony does nothing to stop it. I have asked eharmony to delete my account and give me a refund. Why should my hard earned money be used to scam innocent people but eharmony could careless. I will keep writing until I get some action from eharmony. Eharmony is the biggest scammer of all. They need to go out of business or learn how to deal with fraud.

Read full review of eHarmony
Update by Slipslide
Nov 10, 2016 5:53 am EST

I have already filled a complaint and nothing was done about it. It started out I could not get Into my profile and they sent me a email to change my password still cannot get into my profile. Same thing happened on match but I was able to see someone had taken over my profile. If eharmony cares about there customers they should close your account and give you your money back but we all know that's not going to happen. There commercial is a joke and they should e put out of business.

Update by Slipslide
Nov 12, 2016 1:43 pm EST

I'm reporting being scammed everyday until eharmony contacts me and does something. My account has been hacked and it started with match.com. I cannot get into any dating site since a hacker hit my account on match. All I'm asking is for someone from eharmony to delete my account and refund my money. I have closed the bank I used so they cannot rebill me like so many other complaints. You and match are a joke. Your tv add says you are the best sites which lead to marriage. Bull ____. You are the scammers.

Update by Slipslide
Nov 13, 2016 1:50 pm EST

I have not been able to get into my account because a hacker took over. I thought I was paying for a safe and secure site. All I want to do is get my account closed out and a refund for the time I have left. If my account is not closed down a scammer will scam someone that is innocent. Is that the type of reputation you want to have. If I do not get a response I will submit a complaint everyday.

Update by Slipslide
Nov 10, 2016 1:14 pm EST

Your commercial on tv is a joke. If I had read the complaints posted I would never signed up. Like match I'm disappointed in your service. I can't get into my profile and you can send all the emails you want to reset my password. It will not work. What I want is for you to delete my account so nobody can use it and a refund. I work hard for the money I have and I do not like being taken advantage of. Respond to me and let me know what is going on. If I don't get a response I will post everyday until I do.

Hide full review
ComplaintsBoard
S
11:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony profile scammed

Yesterday which was 11/7/2016 I had trouble getting into my account. It said my email or password is wrong. So I changed my password and email several times and still could not get into my profile. The same thing happened with match but on match I got to see a picture of a woman I did not know. I just want to get into my profile to delete it. Don't try to charge me any money because on 10/29/2016 I closed my account. What I have read about the site is not good and I don't expect money back. I only wish I would have read about eharmony before I signed up.

Read full review of eHarmony
Hide full review
ComplaintsBoard
A
3:40 pm EDT

eHarmony customer services

I was thrilled to receive a message from a match, but after trying several times to contact him, I couldn't. I phoned eharmony customer services, less then 24hrs after his message, and was surprised to be told he'd moved on. Next I was told he was no longer s member of eharmony. I have a very good feeling about this man, and am keen to reply to his message. I gave eharmony my permission to pass on my contact details to this man, but they refuse, I'm very disappointed and disagree with this decision. I'm a paying member, therefore I choose who I'd like to contact, and its him. I do hope someone can help me contact him!

Read full review of eHarmony
Hide full review

eHarmony Customer Reviews Overview

eHarmony is a popular online dating platform that has been helping singles find their perfect match since 2000. The website has received numerous positive reviews from users who have found success in their search for love.

One of the most notable features of eHarmony is its compatibility matching system, which uses a comprehensive questionnaire to match users based on their personality traits, values, and interests. This system has been praised by many users for its accuracy in finding compatible matches.

Another positive aspect of eHarmony is its focus on creating long-term relationships. The website is geared towards individuals who are looking for serious relationships and marriage, rather than casual dating. This has attracted a user base of individuals who are committed to finding a partner for life.

eHarmony also offers a user-friendly interface and a mobile app, making it easy for users to access the platform from anywhere. The website also provides helpful resources and advice for users, including dating tips and relationship advice.

Overall, eHarmony has received overwhelmingly positive reviews from users who have found success in their search for love. The website's compatibility matching system, focus on long-term relationships, and user-friendly interface have all contributed to its popularity among singles.

eHarmony In-depth Review

User Interface and Website Design: The user interface of eHarmony is clean and intuitive, making it easy to navigate through the website. The design is visually appealing and modern, creating a pleasant browsing experience.

Registration Process: The registration process on eHarmony is straightforward and user-friendly. It involves answering a series of questions to create a comprehensive profile, which helps in finding compatible matches. The process is time-consuming but ensures that the matches are tailored to your preferences.

Matching Algorithm: eHarmony's matching algorithm is highly effective in finding compatible partners. It takes into account various factors, including personality traits, interests, and values, to provide accurate and relevant matches. The algorithm continuously learns from user interactions, improving the quality of matches over time.

Profile Creation and Customization: Creating a profile on eHarmony is detailed and allows users to showcase their personality and preferences. The platform offers various customization options, such as adding photos, writing a bio, and specifying relationship preferences, enabling users to present themselves authentically.

Communication Tools: eHarmony provides a range of communication tools to facilitate meaningful connections between users. These include private messaging, guided communication, and the option to send icebreaker questions. The platform encourages thoughtful conversations, fostering deeper connections.

Membership Options and Pricing: eHarmony offers both free and paid membership options. While the free membership allows users to create a profile and browse matches, the paid subscription unlocks additional features, such as unlimited messaging and advanced search filters. The pricing is competitive and offers value for money.

Privacy and Security Measures: eHarmony prioritizes user privacy and employs robust security measures to protect personal information. The platform ensures that user data is encrypted and implements strict verification processes to minimize the risk of fake profiles or scams.

Success Rate and Testimonials: eHarmony boasts a high success rate in facilitating long-term relationships and marriages. Numerous testimonials from satisfied users attest to the platform's effectiveness in finding compatible matches and fostering meaningful connections.

Customer Support and Assistance: eHarmony provides excellent customer support and assistance. The platform offers a comprehensive FAQ section, email support, and a dedicated helpline to address any queries or concerns promptly. The support team is knowledgeable and responsive.

Mobile App Experience: The eHarmony mobile app offers a seamless and user-friendly experience. It allows users to access their profiles, browse matches, and communicate on the go. The app's design is intuitive, making it easy to navigate and use all the features conveniently.

Additional Features and Services: eHarmony offers additional features and services to enhance the user experience. These include compatibility quizzes, personalized advice articles, and the option to request a professional profile review. These extras add value and help users make the most of their eHarmony experience.

Overall User Experience and Satisfaction: Overall, eHarmony provides a highly satisfying user experience. The platform's user-friendly interface, effective matching algorithm, and comprehensive features contribute to a positive experience. The success stories and positive testimonials further validate eHarmony's reputation as a reliable and successful online dating platform.

How to file a complaint about eHarmony?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, you can create one on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with eHarmony in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eHarmony.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint about eHarmony on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact eHarmony customer service

Phone number

+1 (424) 258-1199

Website

www.eharmony.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with eHarmony?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eHarmony Customer Service. Initial eHarmony complaints should be directed to their team directly. You can find contact details for eHarmony above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about eHarmony. Discuss the issues you have had with eHarmony and work with their customer service team to find a resolution.