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4.0 1089 Reviews

eHarmony Complaints Summary

40 Resolved
241 Unresolved
Our verdict: With eHarmony's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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K
9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony misleading advertising - preferences count for nothing

Did you know that if you want to request a refund of your annual eHarmony subscription, you need to do so in the first 3 days? However, during the first 3 days of membership, eHarmony send you profiles to make it seem like they have a veritable database of suitable people and a match is sure to happen imminently. At that point in time you’re still getting to grips with the site, how to communicate with potential matches and you still have belief that the time spent completing all the questions will pay off as eHarmony’s algorithm works its magic and offers suggestions of perfect matches.

On closer inspection, despite the hours spent answering countless questions about your preferences, you realise that many of the suggested profiles are not matches but near matches. Then, absurdly, they have a category called “What if”. These are definitely not matches and in my opinion are suggestions to try and make it seem like eHarmony’s database is substantial.

After 14 days or thereabouts, eHarmony stop adding profiles and occasionally add an unsuitable near match or a What if. They say the pages are updated daily but I have weeks with no new matches. When you realise there are no suitable matches and you dismiss their What if suggestions, eHarmony’s advice is “Try widening your match preferences. It’s like opening your arms – you’ll get more matches.” To me, this is insulting, infuriating and totally goes against their USP and advertising campaign which features Jenny & her “foodie” boar date. Their ad stresses that if you aren’t properly matched up with someone, then the date can just be a waste of your time. As the ad says: “Our experts partner people on their behaviours, values, characteristics and, you know, the stuff that really matter.” Stupidly, I thought that eHarmony had more substance than sites like Tinder. After all, eHarmony promises long-term relationship and puts you through a lengthy sign-up process.
I queried the need to expand my preferences as surely this was against their ethos and USP via their online feedback form and straight away got a reply:
What If allows you to review some eHarmony members in addition to the ones you’d normally see on your Matches page. These new people are completely compatible with you, though many may be older, younger, or a little further away than you may have requested. They aren’t actual matches—at least not yet! By choosing to communicate with them, you can turn them into matches, and they’ll be moved to your Matches page, where you can continue the communication process. Or if you prefer not to communicate with them, that’s fine too—just click on “Next Profile, ” and we’ll show you another new person.

This page changes every day, so feel free to visit it often—and don’t pass up on communication with someone today. You never know if they’ll still be here tomorrow to talk to!

Moreover, I see that you purchased a multi-payment subscription which still has payments remaining; therefore, we’re unable to close your account at this time or provide any refunds. In the time left on your subscription, I want to encourage you to take advantage of all that eHarmony has to offer. Finding a great, long-lasting love doesn't always happen instantly, but with 438 eHarmony members on average marrying every day in the United States, we think you'll find that the time you invest in your eHarmony membership today could yield a lifetime of happiness.

I found eHarmony’s reply infuriating, incorrect and irrelevant – why do I care about marriages in the USA when I live in England? My response to eHarmony’s reply – my request to cancel my subscription as I felt I had been misled by their advertising went unanswered until I finally took to Twitter and eHarmony replied to my tweet with a phone number to call. I called and the person was unable to help but gave me an email address I could send my complaint to. I duly registered my complaint and was informed “As mentioned in our Terms and Conditions of Service, eHarmony is unable to grant refund for any reason if a refund is not requested within the first 3 days of the initial subscription date. As a result, I am unable to grant your request for a refund.”

I would not wish anyone else to lose £119.40 to a company that does not deliver according to its very visible advertising.

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10:22 am EDT

eHarmony deceptive practices / lack of services for payment

Although you provide settings they do not follow them. My settings were for only matches within 50 miles. I rarely received matches that were even within the same state, much less the same city.

I signed up, I thought for just six-months turns out it is a year.

I was told to add photographs. I already had one. Numerous photographs are not going to make that big an impression. You can’t obtain a good feeling for someone based upon check boxes and photos but it starts a process.

I initiated contact with numerous users with ZERO results. EHarmony claims user prerogative. I believe more likely fake profiles.

I changed my profile, updated my criteria to VERY IMPORTANT. See the initial statement for results.

I requested within the first three months for a downgrade.

For the record, I copied my profile onto a free site. I received numerous, nearly instantaneous, responses, most regularly commenting on the time and thought process utilized therein. One date, numerous communications. What’s that tell ya?

Most of my access is via iPad or iPhone. REGULARLY experiencing site issues. I was also unable to locate the option to turn off automatic subscription until I was able to log on with a desktop computer. Eharmony claims the option is there via phone and Ipad. My personal experience was not the case. No response to the site issues.

I made numerous inquiries for my complaint to be upgraded. I was told that it had already been reviewed by the highest authority. I asked for a name and direct contact number and was refused. Nobody above customer care CARES.

I’m being held hostage to a service that refuses to provide even a prorated amount of return and regularly fails to provide the service it claims it can (supposedly it can take time). I requested a guarantee of improved service and fulfillment of the site/company promise. See prerogative on user contact.

I see so many people making the same complaints. HOW is this company still in business?

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7:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony online dating service

Although you provide settings they do not follow them. My settings were for only matches within 30 miles. I rarely received matches that were even within the same state, much less the same city. I signed up for 6 months but after 3 months was tired of matches from all over the country and called to cancel. I asked for a refund for the 3 months I would not be using and was told you must request a refund within 3 days of signing up. How can you know how bad the service will be in 3 days, that policy is an intended rip off. They don't provide matches of any quality and keep money for services they don't perform, don't do business with this unethical company.

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11:00 am EDT

eHarmony abysmal service

Where do I start? Consistently received matches outside my essential geographical preferences. Wrote emails complaining about this and received template email responses (one of which was actually addressed to someone else) and assurances that this would stop. It hasn't. Continued to also receive matches which were fundamentally incompatible for me i.e. no overlapping/shared interests or core values. Again wrote emails complaining and again received patronising template email responses which did not resolve my complaint. EH have now stopped responding to my email complaints altogether and are now simply ignoring them. I know that they've received them because I spoke to a customer representative and I because get read receipts for my emails. The EH rep I spoke to is based in the UK and can't/won't address my complaint, tells me that only EH HQ in the US can resolve it and told me to put my complaint in an email to which I responded that there was little point in doing that given that they are ignored. Added to which, my account was then closed by EH due to a non existent security breach. When my account was re-opened by them, AFTER they acknowledged that they'd closed my account by mistake, the few decent(ish) matches I had received had all been closed and I'm unable to communicate with any of them. As compensation, they've promised to refund my subscription fee but, frankly, that doesn't resolve the problem and a refund, which is the least they could do, doesn't address the fundamental problems with this service. What I've asked for and haven't received is restitution and for EH to deliver the service they claim to offer i.e. to do what they should already be doing. Seriously considering taking legal action. What is the process for doing this for a UK resident? Does anyone know? Feeling particularly aggrieved by the appalling service, false claims/representations by EH and the abysmal customer service.

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6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony dating service

I have been unable to get a reply from phone or email as I have left eHarmony now.

I wanted to ensure my profile (or what is left of it as I deleted as much as possible when I had finished) is no longer shown but is completely deleted and not shown to members, as unused account people had been shown to me.
It is a fertile ground for fake people to use to hook up with others on social media like facebook. I had fake people too when on the site, and now.
My complaint is not about the site itself when as a member I fully used the facilities but do not like how ex members are emailed and given out to members as possible contacts.

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7:17 am EDT

eHarmony online dating service

EHarmony did the following to me:

- made it extremely difficult to cancel their "auto renewal" of the monthly subscription. As I understand it, you are required to cancel the new auto-renewing subscription within a very narrow time window (a few days) of when the contract expires. very few people can adhere to that and I think this is what generates so many complaints.

- they provided no means of cancelling "auto renewal" through their website. Instead, you had to send a custom message to their "customer service" and they would respond with an email saying, basically, "too bad... read the fine print"

- they provided zero email reminders of recurring bills, auto renewal, or their ridiculously narrow time window to cancel. that is, they set up their business model to maximize profit by making things very difficult for the customer.

- Specifically, they increased my monthly bill to $100 USD per month, from an introductory rate of $30/month. Again, no notification. I caught this only by reviewing my credit card monthly statements. I ended up giving EHarmony a lot of my money.

- Their customer service is extremely poor. Again, no way of cancelling on-line (you have to send email messages to customer services) and in my experience, customer service denied all attempts to cancel. i had to contact my credit-card company and explain all this. they agreed that EHarmony was not acting in good faith and blocked all further charges. That, in my view, is confirmation of fraud.

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K
3:30 am EDT

eHarmony huge disappointment

I used this site twice. First time when I tried eHarmony was back in 2014 and it was a really nice place to meet new people.

About two months ago I decided to go back because I really missed eHarmony, so I went online and subscribed for 3 months. This site has changed in a bad way, there are many fake profiles now, also there are many people who want one night relationships. There were also no matches in my area.

I sent about 30 messages to different people, but received only one email back.

Then I asked eHarmony customer service to cancel my subscription and told that I want to get some of my money back and they replied nothing! I do not recommend this dating service.

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6:19 am EST

eHarmony impossible to quit!

They make it impossible to quit! I joined eHarmony about two months ago and then decided that this site was pretty useless, so I decided to cancel my account. I had tried to cancel and get a refund for the rest of the subscription but they refused. I thought that was not so bad and but then they charged over $200 from my card for auto renewal! I contacted eHarmony customer service and they told it was past the time I could cancel. How is that even possible? Because of them I had to cancel my credit card! It's a complete scam.

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3:15 am EST

eHarmony worst site ever!

I really hate eHarmony. I've been on this site for about five months and send out tons of messages, but never received any answers from people I really was interested in! I am 23 years old and I set my matches for ages 21-28. The only messages I received were from people that are 40 and above. The age range got even higher when I canceled my subscription! I got many messages from women who are older that me, but I'm not interested in dating with grannies! This website is absolutely terrible!

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8:03 pm EST

eHarmony online matches

Since I joined eHarmony.com there are periods of time I cannot log onto my accout.it happened last weekend 2/14/ to 2/16. This weekend 2/19 to ? This is very frustrating. You cannot continue a online conversation with a possible match. At this time I am not looking for a refund. I just want what I paid for. Thank you Don Mozny. [protected]@live. com

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2:38 am EST

eHarmony stay away from eharmony!

I decided to give eHarmony a try and subscribed to a 3 day free trial. 3 days was enough from me to understand that this website is full of fakes, so I decided cancelled my subscription. I contacted customer service but received no reply. And then they charged $25 from my account and I have not been able to contact anyone from customer service to issue a refund. I received only one message from them. They said that if I wanted to cancel my account I had to contact customer support, but I never contacted them. An absolute lie! I tried to contact them many times and sent them tons of messages! Liars!

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4:38 am EST

eHarmony the worst dating site

I have been a member of eHarmony in the past and decided to give it a second chance. I signed up and few days later decided that I don't like it since the website had very few options available to me. So I contacted the customer service and requested to cancel my account. Their rep provided some instructions on how to cancel and I did exactly what I was instructed. Later I received a message from eHarmony stating that my request was rejected. I asked what was the reason, but received no reply. And now I'm stuck and don't know what to do. They'll charge me for 6 entire months! Customer service is extremely bad. Don't trust eHarmony.

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2:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony unauthorized credit card charges

From April-November 2015, after cancelling my 1 month subscription to eharmony in March, they continued to deduct $64.95 per month till November, when I received a bank statement. Upon investigation with them, they stated yes I did unsubscribe and cancel then ?re activated it, with when questions given to them such as police(federal)suggested, who re activated, I.P address coming from, etc, no answers after allowing then as they requested 3 weeks as head office in U.S.A! Eventually they refunded 2 months which to me was them admitting to liability, they still couldn't answer after that why give 2 months back and not rest?No answer"s. I forwarded a lettter to C.E.O office in Santa Monica, U.S.A, 5 weeks ago and no answers.Customer Care Centre no help as little english and based in Mauritius. I am requesting the rest of refunds returned to me, as they still manage to have all my details, bank inclusive, bank since have stopped, so fromMay-November inclusive @ 64.95 per month. I can if needed forward ban deductions and email copies.

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6:44 am EST

eHarmony unauthorized charge

They charged Me Without Warning! This is the transcript of my communication with eHarmony Internet Dating: Dear Sirs, Three transactions have been taken out of my PayPal account without my knowledge or authorisation, they are as follows: EHarmony: 26/09/15 £29.99 Eharmony: 27/10/15 £29.99 Eharmony: 26/11/15 £29.99 This is the letter I sent them: Dear ?, Thank you for your prompt response, much appreciated. Firstly, I respect that there is a policy of non-refundable with regard to 'incognito'. However, I would appreciate if you would read why I'm asking for one. Secondly, the first time I noticed 'incognito' was as small icon at the bottom-left-hand-side of my screen, I only click on it because I believed it may have been some one trying to chat, or make contact. As I was very new to the site, I sincerely has no idea that 'incognito' was a chargeable extra. The first I new of this charge was in your email, which I received today. Once I realised what it actually did, I, personally, found it of no use to my profile search and haven't used it. There was no warning of a charge, as there is with 'Want to find out when he reads your message?', because when one clicks on this, one is confronted with the charge, and asked if one wants to proceed. There was no prior warning for a charge of £29.99 per month with 'incognito', when one clicks on the icon. Thirdly, I'm a pensioner with a very limited budget, hence why I only joined eHarmony when I received the special deal of £59.70 for the 6 month package, I sincerely could not afford more. There is no way I would have signed up for £29.99 a month on top of that sum, I just don't have the income to cover such a cost. Thirdly, because eHarmony has taken, without my knowledge or permission, a further 3 payments £29.99, via PayPal, out of my bank account, I am now in arrears with my bank, and will subsequently face bank charges. If you do not have the authority to decide if a refund is due, then please give me the name of eHarmony's CEO, so I can write to him/her with a view to receiving a refund. Their response was: Dear ?, Thank you for contacting eHarmony. I have received your recent inquiry regarding a refund of the cost you paid for the Incognito feature. Unfortunately, this feature is non-refundable as it is a feature that you gain use of as soon as it is purchased and therefore service is rendered at the time of purchase. I can assure you that this feature is not set to renew. You will have no further billing associated with this feature. I appreciate your time and wish you the best. Sincerely, ? eHarmony Trust & Safety My communication with PayPay: They've ignored my request for contact details of the company's CEO, which I've requested in 2 previous emails, if the department could not resolve this problem by refunding these unauthorised payments! If you cannot help me in my quest for a refund, then please heed this as a warning when PayPal receives these heinous contracts via the 3rd party to give the 3rd party carte blanche access to your members account for payments without your members' knowledge! Yours faithfully, ? PayPal replied that there was nothing they could do because of the eHarmony contract I'd agreed to!

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2:46 pm EST

eHarmony safety

I joined eHarmony, I went on two dates, the first a lovely guy but not right for a longterm relationship that I was looking for. The second, which I then spent a long relationship with, I found out, lied on his profile. Whilst that should have rung alarm bells it progressed to domestic abuse. There should be safety measures to ensure that profiles are correct and honest. Cant believe what an awful experience this has been.

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4:46 am EST

eHarmony continual exposure to payment site rather than dating site.

I have had continuous trouble with the eharmony site since I paid for a six month subscription to this dating website. This has been going on for three months now. Almost every time the page comes up to put in my email address and password I am then passed on to the payment plans. I have already paid for six months and eharmony is asking me to pay more. Also on the rare occassions when I can find people they are not within my age or location specifications which I have adjusted. I have only been able to find one person within my dating specifications in three months. This is because I cannot get through to the dating page and I am stuck on the payment page or because when I do get to the people none are in my age or location specifications. I would like to request a full refund since I have only had frustrating and unsuccessful attempts to get through to the dating site.

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6:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

eHarmony internet dating site

Dear Sirs, Three transactions have been taken out of my PayPal account without my knowledge or authorisation, they are as follows: EHarmony: 26/09/15 £29.99 Eharmony: 27/10/15 £29.99 Eharmony: 26/11/15 £29.99 This is the letter I sent them: Dear Thank you for your prompt response, much appreciated. Firstly, I respect that there is a policy of non-refundable with regard to 'incognito'. However, I would appreciate if you would read why I'm asking for one. Secondly, the first time I noticed 'incognito' was as small icon at the bottom-left-hand-side of my screen, I only click on it because I believed it may have been some one trying to chat, or make contact. As I was very new to the site, I sincerely had no idea that 'incognito' was a chargeable extra. The first I new of this charge was in your email, which I received today. Once I realised what it actually did, I, personally, found it of no use to my profile search and haven't used it. There was no warning of a charge, as there is with 'Want to find out when he reads your message?', because when one clicks on this, one is confronted with the charge, and asked if one wants to proceed. There was no prior warning for a charge of £29.99 per month with 'incognito', when one clicks on the icon. Thirdly, I'm a pensioner with a very limited budget, hence why I only joined eHarmony when I received the special deal of £59.70 for the 6 month package, I sincerely could not afford more. There is no way I would have signed up for £29.99 a month on top of that sum, I just don't have the income to cover such a cost. Thirdly, because eHarmony has taken, without my knowledge or permission, a further 3 payments £29.99, via PayPal, out of my bank account, I am now in arrears with my bank, and will subsequently face bank charges. If you do not have the authority to decide if a refund is due, then please give me the name of eHarmony's CEO, so I can write to him/her with a view to receiving a refund. Their response was: Dear Thank you for contacting eHarmony. I have received your recent inquiry regarding a refund of the cost you paid for the Incognito feature. Unfortunately, this feature is non-refundable as it is a feature that you gain use of as soon as it is purchased and therefore service is rendered at the time of purchase. I can assure you that this feature is not set to renew. You will have no further billing associated with this feature. I appreciate your time and wish you the best. Sincerely, eHarmony Trust & Safety They've ignored my request for contact details of the company's CEO, which I've requested in 2 previous emails, if the department could not resolve this problem by refunding these unauthorised payments! If you cannot help me in my quest for a refund, then please heed this as a warning when PayPal receives these heinous contracts via the 3rd party to give the 3rd party carte blanche access to your members account for payments without your members' knowledge! Yours faithfully,

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6:08 pm EST

eHarmony unable to cancel the auto renewal billing

I made repeated attempts to cancel the auto renewal process and after a detailed review of the fine print in the contract noted the last payment must be collected before you could cancel. So on the last day before the auto renewal would continue for several more months i again tryed to cancel it. I worked into the early morning hours frustrated that I could not cancel it. I sent emails indicating I wanted it cancelled with no luck. I was able to determine the auto renewal is on eastern standard time while I am on Pacific standard time so the auto renewal cancellation was to late. EHarmony clearly wants to make it as difficult as possible to cancel so they can collect more money from innocent users. Please join me and others to take the time to file a complaint so that corrupt corporations can be held accountable.

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2:09 pm EDT

eHarmony dishonest busines practices

Do not, do not, do not sign up with eharmony or upgrade with POF unless you enjoy having money stolen out of your bank account. Their business practices are outrageous. I wish I had read reviews before considering using their sites. Both use trickery to upgrade your account for a longer period than you intended the moment you click to pay. You won't notice it until your bills start coming in. Eharmony increased my 3 month subscription to 1 year without me noticing it and POF increased my 2 month upgrade to 6 months. Luckily, I caught the POF trickery immediately and cancelled before any payment could go through. They threaten you with never being able to have an account with them again if you stop, cancel or delete an account. Oh, boo hoo. So many complaints out there regarding eharmony stealing money beyond the subscription length and not being able to stop auto renewal. Seriously, how do they stay in business and why haven't there been any investigations into the business practices of online dating services? Please beware. I wish I had known.

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7:42 pm EDT

eHarmony subscription fee

I have done online dating off and on with various online services such a Match.com, Christian Café, and Christian Mingle.

They all work the same: you subscribe to one month, if you don't take the responsibility to cancel, you are billed a second month, etc.

I joined eHarmony. It seems to be the same process. You have a choice of one month, three months, etc.

I decided to cancel my subscription I didn't know my exact date of signing up, so after wasting a half hour trying to find my account details, I see my three month subscription was actually 12 months that they charged me IN ADVANCE!

I certainly did not see anything when I signed up that stated I was actually paying for 12 months! If they clarified it, why didn't I see it on the page? I would never have signed up for 12 months IN ADVANCE.

I am furious. I called them, but, of course, I won't get my money back.

Of all the online dating services, eHarmony is by far the most suspicious and dubious. It's disgusting!

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eHarmony Customer Reviews Overview

eHarmony is a popular online dating platform that has been helping singles find their perfect match since 2000. The website has received numerous positive reviews from users who have found success in their search for love.

One of the most notable features of eHarmony is its compatibility matching system, which uses a comprehensive questionnaire to match users based on their personality traits, values, and interests. This system has been praised by many users for its accuracy in finding compatible matches.

Another positive aspect of eHarmony is its focus on creating long-term relationships. The website is geared towards individuals who are looking for serious relationships and marriage, rather than casual dating. This has attracted a user base of individuals who are committed to finding a partner for life.

eHarmony also offers a user-friendly interface and a mobile app, making it easy for users to access the platform from anywhere. The website also provides helpful resources and advice for users, including dating tips and relationship advice.

Overall, eHarmony has received overwhelmingly positive reviews from users who have found success in their search for love. The website's compatibility matching system, focus on long-term relationships, and user-friendly interface have all contributed to its popularity among singles.

eHarmony In-depth Review

User Interface and Website Design: The user interface of eHarmony is clean and intuitive, making it easy to navigate through the website. The design is visually appealing and modern, creating a pleasant browsing experience.

Registration Process: The registration process on eHarmony is straightforward and user-friendly. It involves answering a series of questions to create a comprehensive profile, which helps in finding compatible matches. The process is time-consuming but ensures that the matches are tailored to your preferences.

Matching Algorithm: eHarmony's matching algorithm is highly effective in finding compatible partners. It takes into account various factors, including personality traits, interests, and values, to provide accurate and relevant matches. The algorithm continuously learns from user interactions, improving the quality of matches over time.

Profile Creation and Customization: Creating a profile on eHarmony is detailed and allows users to showcase their personality and preferences. The platform offers various customization options, such as adding photos, writing a bio, and specifying relationship preferences, enabling users to present themselves authentically.

Communication Tools: eHarmony provides a range of communication tools to facilitate meaningful connections between users. These include private messaging, guided communication, and the option to send icebreaker questions. The platform encourages thoughtful conversations, fostering deeper connections.

Membership Options and Pricing: eHarmony offers both free and paid membership options. While the free membership allows users to create a profile and browse matches, the paid subscription unlocks additional features, such as unlimited messaging and advanced search filters. The pricing is competitive and offers value for money.

Privacy and Security Measures: eHarmony prioritizes user privacy and employs robust security measures to protect personal information. The platform ensures that user data is encrypted and implements strict verification processes to minimize the risk of fake profiles or scams.

Success Rate and Testimonials: eHarmony boasts a high success rate in facilitating long-term relationships and marriages. Numerous testimonials from satisfied users attest to the platform's effectiveness in finding compatible matches and fostering meaningful connections.

Customer Support and Assistance: eHarmony provides excellent customer support and assistance. The platform offers a comprehensive FAQ section, email support, and a dedicated helpline to address any queries or concerns promptly. The support team is knowledgeable and responsive.

Mobile App Experience: The eHarmony mobile app offers a seamless and user-friendly experience. It allows users to access their profiles, browse matches, and communicate on the go. The app's design is intuitive, making it easy to navigate and use all the features conveniently.

Additional Features and Services: eHarmony offers additional features and services to enhance the user experience. These include compatibility quizzes, personalized advice articles, and the option to request a professional profile review. These extras add value and help users make the most of their eHarmony experience.

Overall User Experience and Satisfaction: Overall, eHarmony provides a highly satisfying user experience. The platform's user-friendly interface, effective matching algorithm, and comprehensive features contribute to a positive experience. The success stories and positive testimonials further validate eHarmony's reputation as a reliable and successful online dating platform.

How to file a complaint about eHarmony?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, you can create one on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with eHarmony in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eHarmony.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint about eHarmony on ComplaintsBoard.com.

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+1 (424) 258-1199

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www.eharmony.com

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