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eHarmony Complaints - Continuing to charge subscription to credit card after advising I do not wish to continue membership!

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eHarmony

Posted: 2007-11-30 by Nadheera Dharmawardhana [send email]
Continuing to charge subscription to credit card after advising I do not wish to continue membership!
Complaint Rating:  50 % with 2 votes
Company information:
eHarmony.com
United States
www.eharmony.com

I became a member of the e harmony dating service for a month and they have monthly auto renewal option. Six days before the renewal date, I informed them that I do not wish to renew my subscription. As I didn't receive a reply, I wrote to them again a day before renewal date. On renewal day, I received an email saying my membership fees were charged to my credit card. I replied to that email stating that I wrote to them before and requesting a refund. Still no reply. I wrote again today but am not expecting a reply and have no way of recovering my money.
Comments United States Unauthorized Charges
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Comments

265 days ago by Susy [send email]
eHamrony makes more money out of cheating people out of money by continuing their memberships after we have canceled more than once. Someone needs to look into this and take legal action.

SHUT THEM DOWN!!!
171 days ago by Leia [send email]
I called and they refunded me. You cant wait months to pass bye. Take immediate action and they give it back.

I had to get the number from my credit card. The phone numbers are always accessable to the banks.
168 days ago by Mark [send email]
You can look into a Charge Back which means that you get your Credit Card company to look into a wrongful charge and they can charge the company the money back. I'd imagine it's quite bad for a credit rating.

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