Complaint Rating:

Company information:
United States
www.eharmony.com

My primary complaint is not with their personality/features matching system because many different sites just have certain flaws in the matches. I accept that.

My main complaint has to do with the number of matches. When I first signed up, I got approximately 15-20 matches. The next day, about 10. Following day another 12, etc. So I would say on average, I receive 10-15 matches every day.

Now, to me this seems skeptical. They boast over 15 million members. I understand that after I filter down to location, etc, it segments that 15 million a bit. But then again, I live in LA - one of the most densely populated cities in the country, so I would say there are probably over 1,000-5,000 people that meet my criteria (I put "No Preference" to almost everything). How do I know this? Well I tried almost every other site, and on average there were over 1,000 matches at least when I searched at any given time. So on the low end, there should be at least 1,000 matches to my criteria when I first signed up.

So the part where this is very deceptive business practice is because I pay on subscription model - meaning I pretty much pay for every day I am on the service. At $59, it's almost $2 per day. So if you do the math, let's say in their database there are 1,000 people that match me, and if they only send me 10-15 every day, it'll take me at least 3 months to view those 1,000 people! And that's just assuming that there are only 1,000...there could be 10,000!

It seems to me they are doing some sort of scam. I can understand that if the first day I sign up, I get like 500 matches, and then as time goes by, I slowly get less and less. But nope, I started off with 20, and it's been consistently 10-15 every day. These matches are not manually done (if so, I can understand the limit of only a certain amount of matches can be done every day cause it's by manual human labor). But nope - it is done by computer. And if you run one query, it should return ALL matches...not just 10-15.

This is deceptive and a scheme to draw you in more for longer subscriptions. It's like me joining Netflix and saying "I like only Horror Movies" and then only being shown my selection of horror movies 1o movies at a time. I should have complete access to all my matches. And for them to say that I have only 20 matches the very first day, and 10 new ones happen to pop up every day is completely false.

I'm saying class-action lawsuit here cause this practice affects EVERYONE on eharmony.com