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4.3 8804 Reviews

eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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7:35 am EDT
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eDreams non refundable flight

I booked a flight with edreams. On my flight back, I went to the airport to find that my flight was "Non-operational". I had tried to contact Goldair, a company which manages the flights, they were very unsympathetic and told me to contact SkyGreece Airlines, the flight company that provided the flight. There was no one to pick up the call, although it was saturday afternoon. When going back to Goldair they then rang themselves. Goldair had told me the person in charge had quit their job so there was no one to deal with the matter. I had no choice but to buy my ticket back costing 560 EUROS. I tried to claim the flight back, but they paid me 119 pounds for the original flight which was 170 pounds. They took out the cost of admin fees. Further, they did not acknowledge the money I spent on the 560. I've tried ringing customer service but they only refer me to the compliant forms.

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5:42 pm EDT
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eDreams credit card fraud

Extensive research on the internet confirms my appalling opinion of eDreams ODIGEO and I am baffled that such a business is allowed to exist in Europe. Countless complaints prove that they have bluntly been stealing people’s money for years and they make it nearly impossible to contact them or file a complaint. Last year they had sales exceeding 4 billion Euros and were hugely profitable and no wonder why. With more than 14 million customers being subjected to dubious business practices such as non-refundable ”pre-payments” and countless other charges for tickets that they will never benefit from, because they have given up and booked with someone else. Here’s my experience: I am a Finnish citizen, currently staying for a few months in Southern Spain. On the 20th of October 2014 I booked a flight (NYC-Jerez(Spain)-NYC) on-line via www.travelgrove.com and was remitted to the webpage of eDreams. I have purchased flight tickets online for over 15 years, so the procedure is familiar. After the last mouse click the ticket, that you assume you have purchased, should be sent to your email address. But this time no. Instead an email message arrives saying: ”Reservation WITHOUT confirmation: [protected]”, ”You have made a pre-payment of 20 Euros for this flight”. The ticket cost 927, 80 Euros and the balance due was 907, 80 Euros. In order to complete the purchase I was given the option of either calling the company or making a bank transfer. The customer service, a number in Spain, only operates between 9 am and 8 pm, so I had to wait until the next day. After extensive waiting (more than 15 minutes) a woman answered the phone and told me that the airline company had cancelled all the flights and that I had to book again via the website. She also told me that my credit card had been declined, which later on turned out to be a complete lie. I told the woman that I won’t book anything with eDreams and that I want my 20 Euros back straight away, money they had stolen from me without giving me anything in return. She said she had no authority to refund my money and that I had to file a complaint on their website. Later I called Barclays Bank to check what charges had actually been made. On the 20th of October eDreams had charged me 20 Euros (16, 40 Pounds), the ”pre-payment”, then in addition 927, 80 Euros (760, 52 Pounds), the entire cost of the flight ticket- instead of the balance of 907, 50 Euros. Then on the same day there was, quite unexplicably, a refund of 868, 14 Euros (711, 59 Pounds) All in all eDreams has charged my credit card 79, 70 Euros- 59, 70 Euros more than the 20 Euros they in writing claimed that they have charged. 79, 70 Euros for absolutely nothing. That was all I heard from eDreams. I went to the local tourist office here in Conil de la Frontera, Cádiz, to ask what I could do. They recommended me to go to the Guardia Civil to file a report on the company. Two police officers received me in an office and one of them said that he actually had bought a train ticket via eDreams a few years ago and that he could recall that the procedure was rather questionable, but he finally got the ticket (maybe a Spanish police officer is, for obvious reasons, excluded from the shameful business practices the rest of us sadly become victims of). Despite the obvious fraud Guardia Civil sent me to the Oficina de Consumidores (The Consumer’s Office), which is housed in a local government building. A woman there was very helpful and knew about eDreams. Mine wasn’t the first case she had dealt with. We both spent a good half an hour trying to figure out how to file a complaint on the website, but that was impossible. We tried to call them for advice but got to listen to monotonous music for another quarter of an hour. Finally we gave up and she printed out an official form issued by the Andalucian authorities. I filled it in and she was going to send it by certified mail to eDreams, which appears to be located in Barcelona. I read that Iberia and British Airways has recently stopped co-operation with eDreams, which caused their share price to plunge by 60%. Spain is one of Europe’s most attractive tourist destinations and the Spanish government ought to be deeply ashamed of letting such an operation as eDreams continue to conduct business. If the law doesn’t, common sense says that this company is evidently misleading their customers and in my case their behaviour has been criminal. I urge anyone who reads this to think twice before dealing with eDreams. By using their services you will only cause yourself harm and besides, no one should support a business which is obviously fraudulent. In addition to the complaint mailed by the Spanish local authorities Barclays Card Dispute Team has been involved in this case and I shall continue to fight eDreams and prove that they quite simply lied to me and took 79, 70 Euros from my account. Not only do I insist on having every single stolen penny returned but I shall also do everything I can to make people aware of what kind of nighmare a simple mouse clic on the eDreams website will cause.

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Davemarriott
, US
Dec 22, 2021 6:19 pm EST

I just got hustled by them too. was booking a $85 ticket and a pop up window came up and said ticket was now $334 and they charged my bank. I've been on hold now for 30 min and when you talk to someone they just go around and around with phone numbers that go nowhere.

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Hamed N
, US
Dec 22, 2021 2:28 am EST

I wish I had Googled eDreams before purchasing tickets from this fraud company! Still I can’t believe it! CheapFlights redirected me to this scam

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HKShuk
, US
Jul 29, 2021 9:49 pm EDT

I have just had the same experience with you and realized edreams is the robbery and no improvement for so many years

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7:34 am EDT
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eDreams robbed

Do not buy airline tickets with this company. I have been stupid not to look into this company more.
They sold me a airline flight from montreal to brussels with a stop in new york. However, I have to change airports in new york and I have three hours to do so. I thought it would be tight but possible until I talked about it to a friend who works at a travel agency. She informed me that since my second flight is an international flight I will have to be there at least two hours in advance. They will not consider me in transit since I am changing airports. I contacted the two airline companies air canada and air transat to get a confirmation and indeed they confirmed I will never be able to catch the second flight. I have sent several emails to edreams and tried to contact the number on the website. I did not got a response and the number on the website is out of service. This company robbed me! Don't let them fool you.

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Mary Anne Florence
, US
Nov 19, 2018 3:30 pm EST

I helped a friend book a flight to Las Vegas through eDreams and the flight was never confirmed but the credit card was charged. The next day she got a notice that her card had been used to buy a flight to Switzerland.

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DKoch
, US
Nov 13, 2018 6:59 am EST

We arrived in Las Vegas. Our room has been booked via hotelbeds. However the hotel cannot find our booking. Our reference is edreams: [protected]

And hotel reference: B2562742040

We had to pay for a room in order to have a room for the night. We tried calling all your supposedly 24hr service numbers. Nothing is working.

This is urgent

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Rosita Busuttil
, MT
Nov 14, 2018 2:17 am EST
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I've been trying to change my tickets from Lisbon to Malta 7 dec to Edinburgh to Malta 7 Jan as my son changed his interpreunership due to bullying. I booked them with edreams Ref no. [protected]

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mimoun
, GB
Nov 12, 2018 4:20 pm EST

i paid for a baggage which was not on a bording pass and have had to pay for another one i would like a full refund please.

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Daniel Demuynck
, BE
Nov 12, 2018 9:07 am EST
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2 years! What about my money back for double paid?
I sent you all asked information 4 time!
See your mail 09/04/2015.

Please : bank bnp paribas fortis
Bic : gebabebb
Iban : be09.2400.6344.3357.
Daniel demuynck
7 rue de l'hôtel de ville
4031 liège angleur.
Belgium.
[protected].99.44.

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Daniel Demuynck
, BE
Nov 12, 2018 6:59 pm EST
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2 years! What about my money back for double paid?
I sent you all asked information 4 time!
See your mail 09/04/2015.

Please : bank bnp paribas fortis
Bic : gebabebb
Iban : be09.2400.6344.3357.
Daniel demuynck
7 rue de l'hôtel de ville
4031 liège angleur.
Belgium.
[protected].99.44.

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Manuel Moreira
, US
Nov 11, 2018 3:05 pm EST

I didn´t received the correct invoice for my fligth PNR: LNEDNF ([protected])
Passageiro: Amorim Moreira Antonio Manuel
I need the 93, 03€ invoice in order to have a refund for this expense.

URGENTE!

manuel.moreira@cpcis.pt

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Edreams nightmare
, GB
Nov 11, 2018 8:06 am EST

On 18 Feb I telephone [protected] to speak to rep regarding an existing booking. I listened to hideous music for 15m - never managed to speak to anyone yet was charged £9.00 for the privilege. I discover that [protected] is defined as a "service number'

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Suvi Inkinen
, US
Nov 12, 2018 12:37 am EST

I bought a plane ticket last night and while I was trying to book another the system wouldnt let me, I printed out a bank statement today and I was charged for two tickets plus extra cost. I have recieved a ticket for one but paid for two.

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Goodtrip
, NZ
Nov 04, 2018 4:06 pm EST
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On the 3rd of April 2017
I was trying to book a flight from Langkawi to kuala lumpor online, for some reason your website stopped responding, and no booking was made, but e dreams still charged me $23.16 nz dollars on the 3rd of April

I want a refund to be done as soon as possible
I have read lots of bad reviews about your company .

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2:53 pm EDT
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eDreams misleading

This company needs investigating. They take all details for flights and tell you that the airline will contact you with confirmation. When you don't get a response from the airline and contact them, they know nothing about your flight. Upon going back to eDreams they tell you the flight was cancelled by the airline, when challenged on this they then blame your card, telling you the payment couldn't go through. All this is to get you to book another flight at a higher price. They should never be allowed to trade at all.

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3:52 am EDT
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eDreams hiden service charge

Hi, I would like to bring this to your notice and request for refund of eDreams service fee charged to me without proper notification. Else I will raise a complaint with appropriate authorities
It's an unfair practice on the part of eDreams to hide the service charge when the final price is shown on the payment page. I have a sample screen shot showing how edreams service charge was disguised / hidden at final payment page. The orange comment box covers the break up and cannot be moved. I would like to have refund of my eDreams service fee charged to me without proper notification.

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7:10 am EDT
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eDreams charging card without booking or reference

After reading through thisforum well aware of the factd that I was almost before I robbed by these people. After an incomplete online booking my card had been charged. Luckily my card can be refunded. But before I gt the Physical cash i wnt kno. after all these complaintS someone has to close these people down. Innocent children are dying before their mothers see tHem because of this. why google even allows it on the sites just amazes me. SkyscAnNer is also to blame for half of peoples stress. judging from the reviews i have come accross we are capable of tracing thesE people and bringing them to justice.

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Sharney
East JINDABYNE, AU
Sep 21, 2014 12:45 pm EDT
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Yes I have just been robbed just now, Google should remove this site, it's dangerous

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9:49 am EDT

eDreams totally scam

Unfortunately, l hadn't read the awful experience of other unlucky people messed with this site, and l was their victim myself. It is a actually a trap this professionally looking but without credibility site. They have stollen my money (almost € 900 ) just like that. In short, l had purchased two tickets for Latin America with bank transfer. Since the Transfer delayed some days, they informed me that the price of the tickets was increased significantly and I decided to cancel, asking for refund. after 5 months and after several mails and giving again and again my bank details, there is no sign for refund. another thing that I must report is that their answers are random lies. First, they assured me twice that they have approoved the bank transfer. Then, they claim that the delay was air company's fault, which is not the case since l refused to bye the ticket with the raised price. Avoid this site.

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2:36 pm EDT
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eDreams unable to get promised refund

I booked a flight from Dublin to Amsterdam from the US through edreams and immediately found it cheaper on the airlines own website (my fault for not checking first) and right after purchasing saw the $25 per ticket service charge! For what? I just figured it was like Expedia, who doesn't charge a service fee. I immediately called to cancel and was told I would be refunded. A few weeks later I hasn't seen it, called the company, they say it was refunded to a credit card ending in 4 numbers that didn't match any card I have. I tried multiple time to explain this to them and sent a copy of the charge on my correct credit card statement but to no avail. The only answer I received was "it has been refunded". It didn't appear they were trying at all to see where the money went as it wasn't to me. Had to file a dispute with my credit card company to get the refund 2 months later.

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marapasi
, ZA
Sep 07, 2014 4:53 am EDT

Did you eventually get the money refunded to you

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4:56 pm EDT
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eDreams edreams call center

On June 14th I tried to buy 3 one-way tickets Paris - Bordeaux for the 16th June at EDREAMS. When I gave them my credit card number, I received a note saying that there had been some problems with my credit card and that my booking had a "pending payment". As I was going to leave for Paris from my country (Brazil) on the next day (15th June) afternoon and the problem wouldn't solve till Saturday, I took the following measures: first I called my bank and learned that there had been no problem with my card and no attempt of charge from Edreams.

Secondly, I tried to buy the tickets at Edreams again but couldn't because the payment was still pending.

So I called their number +[protected] and talked to one of the attendants. I explained the urgency of the situation to him and he told me that, as it had taken so long, my booking had been cancelled. I said I wanted to buy the tickets again but couldn't, so he suggested that I bought the tickets directly with the airline. And so I did it. We took the plane to Paris and when we arrived, I looked into my emails and saw that they had emitted the etickets and charged the value on my credit card. I received the etickets a few hours before the flight after the attendant had told me it was cancelled! It means I paid twice for the same tickets and the booking hadn't been cancelled after all! I've been trying to solve this problem with EDREAMS but "there's nothing they can do" as there's no register of my call! I sent them my Skype records showing that I called them but they don't want to reimburse me. After reading about so many frauds by the company, I'm starting to think that what happened to me was an action of bad faith by the company.

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marapasi
, ZA
Sep 07, 2014 4:56 am EDT

Did your bank reverse the tra

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8:37 am EDT
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eDreams paid for tickets, none received

my wife tried to buy airline tickets with "e-dreams" she got a booking reference but the credit card payment failed (although the credit card works for all other online transactions) and was asked to make a wire transfer instead. Because she is not familiar with wire transfer she abandoned the transaction and asked me to try with my credit card
I reserved the same flights, received my booking reference and paid by PayPal. The payment has been taken by Vacaciones edreams and I received a message saying I would receive another email confirming the booking (and the tickets)
The email never arrived, I checked with PayPal and £900 has gone out of my Account, I checked with the Carrier - EgyptAir and was told there was no booking under the Booking reference given by edreams.
Many attempts at telephoning this Company (at high telephone charges) has led nowhere - once in a while I get to speak to someone who transfers me and the line disconnects.
In addition to this, I received a scam email trying to elicit my PayPal Account information with regard to my failed transaction with e-dreams
My advice to anyone is never to use this Company, and am very surprised Airline Companies seem to continue to do business with this Company - it seems to be a criminal activity

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7:19 am EDT
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eDreams flightl tickets

We have booked flight tickets from Cluj Napoca(Romania) to Rome(Italy) direct flight with this company for Vueling airline on July 7th/2014 and 2 days ago our flight have been cancelled and moved 2 days after that day, on July 9/2014. Nobody notice us, the flight is with a stop in Barcelona and is 2 day after the day with booked it. On July the 7th/2014 we have connection flight back to Toronto from Rome and our vacation is messed up now because of this. We called them, no answer. We talked with Vueling rep and they refund the money to this company and now is impossible to get in contact with them and make sure we get the many back and able to buy other tickets.
Be careful with this company...contact details showing on our paper is Josefa Parera Salleras phone number [protected] and email is [protected]@gmail.com

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10:54 pm EDT
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eDreams foreign transaction fee

I made a booking on 11th June 2014 from Chicago to LA and return. Firstly, while booking the website clearly mentioned
Do you need to check in Baggage :
1 included for free in ticket fare for both departure and return.
When they send me email for the ticket confirmation it came with 0 baggage included.
Secondly, they charge me a foreign transaction fee of $35.83 as hidden fees. I checked on a comparison website the fare showed me was about $1150, i clicked went into their website the fare changed to $1170 but i saw baggage included so i went ahead & did the booking. To my surprise later the baggage was taken off and charged me another $35 for fees...Now the total fare is lot expensive.
I sent an email to edreams and in reply they say i have to contact airlines for baggage.

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Update by kpdpsp
Jun 18, 2014 1:40 pm EDT

I checked with my bank and they say it was charged by them to process the payment which was made to a company overseas. Becoz Edreams is based not based in USA (probably based somewhere in Europe) the payment has to go from a US credit card to a Foreign Bank a/c in europe the bank charges as their processing fee which in my case was 2.99%.
But i would suggest Edreams to put a warning / alert message on the website before payment window making customers aware about it. Sorry for the hassell. BTW they will be giving me a refund for my baggage charges which i have to send them the receipt from the airlines. Thank you

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8:16 am EDT
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eDreams money taken without providing vacation

Hello, last night I booked a vacation on edreams for $971 after filling out all the forms I clicked submit and it said that it could not be processed and my card would not be debited, I checked my bank straight away and it said that the money had been taken. I still have not recieved anything I have contacted edreams on a number of different email addresses and still haven't received anything in return. This is stealing and I dont know what to do please help

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marapasi
, ZA
Sep 07, 2014 5:19 am EDT

does your baNk say. They should have reversed the transaction . Hv u received your money? I honestly dnt kno y they evrn hv edreams online. It shud b banned.

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marapasi
, ZA
Sep 07, 2014 5:10 am EDT

Have you managed to get ur funds back yet. What did your bank say. i apparently have to wait For a clearance date

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celinedebruyn
, BE
Jun 12, 2014 8:43 am EDT

Dear,
I notice you experienced a similar issue with Edreams as me. I am doing all the necessary to get a refund from them and I see it as my task to prevent others from making the same mistake and buying a ticket with Edreams. Therefore, I created a Facebook group to increase pressure on them and I would like to invite you to join this group: “Edreams: you get a scam while expecting a dream” via the following link:
https://www.facebook.com/groups/768037453226970/
Kind regards,
Céline

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9:04 pm EDT
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eDreams fake ticket

I can only tell you: do not book a flight with edreams! I booked a flight via edreams to israel on the 28th of december, for which I received a booking confirmation at that time (see below). Yesterday, 1 day before I would leave to israel, I found out that this booking confirmation was not my flight ticket and therefore not valid. There was no flight number mentioned on my "ticket", neither a booking code.

I started calling all the numbers mentioned on their website and other websites, mentioning their contact information. Herewith, I mean all the telephone numbers worldwide, from south america to australia. Most of these telephone numbers do not exist or are closed, even though the opening hours mention the contrary. I also sent emails to different email services, suggested on the website. Yet again, the same issue, the email accounts don't exist or don't give responses. After having read some reviews of customers who had the same experience and lost their flight due to this issue, I had no other option than booking a new flight via another company. This flight cost me an additional 347€ (Compared to the 255€ I already payed before to edreams, which was taken from my bank account). I am still waiting for a response and don't know if I will get my money back... So yet again: pay 100 euro more, but avoid having to pay 400€ more in the end!

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11:17 am EDT
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eDreams lack of information, unfair refund and cancellation policy

Edreams provided for a very, very bad experience - not to be recommended, unless you wish to lose quite a lot of money in vain...

When booking a return flight (Brussels - Helsinki - Brussels) the total price for three persons was for the whole time of the booking about 680 EUR. But my wife, who did the reservation, did not notice that in the conditions there was a mention that "service fee" was not included in the price. This is understandable, especially as at no stage there was any information on the total price before the payment.
The total price, charged from a credit card, was 782 EUR, about 100 EUR more than informed! This was because of "service fee".
Edreams customer service informed us that we can, of course, cancel the reservation, but the service fee would not be refunded.

This is a most disgusting case of selling flight tickets online which we have ever encountered. Absolutely never again and I recommend everyone to stay far, far away from Edreams.

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5:21 am EDT
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eDreams unauthorized prepayment

Hello. Yesterday I tried booking a flight from Italy to Romania using eDreams. First of all, after I clicked "Purchase" the price all of a sudden went up and I got a message saying that the airline added €44 for some kind of tax. Also I received an email saying that the booking is unconfirmed and that €20 have been withdrawn from my account in order to maintain the booking. I tried emailing the eDreams client support and they told me that my card has been rejected by the bank and that I have to first contact the bank and then I have to call the eDreams call center to complete the booking. Now, the fact is that I used a prepaid PayPal card, so there is no bank to contact! Also, how is it possible that they took money from it if, apparently, the card was rejected? Furthermore, I was never asked to make a prepayment so I never agreed to that. I sent them emails, but they keep saying the same thing. I do not know what to do. I know it is only €20, but still I do not like scams.

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10:20 am EST
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eDreams fake invoice

Have jus got an email supposedly from edreams in spain, they sent me an invoice not very specific where I have an amount due..
This amount is for an holiday to newquay in august 8 th, it didn't specify the departure place only says to newquay.

I have never booked anything to newquay, actually I live only 20 miles from newquay and I drive myself there when I want to go there!
How did they get hold of my adress and identity? Has my identity been stolen? Is this a scam? After reading so many complaints about edreams I would advice everybody not to book anything at all with them. (Better safe than sorry! Isn't it? I won't attach the invoice because my name and address are in it.

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2:35 pm EST
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eDreams fraudulent practice

On Monday 18th November 2013, I booked tickets for my family and me to travel from Oslo to Bergen (Travel date 19/12/2013) through eDreams. Booking reference 77SSGM.
I immediately realised that the airport was Oslo Sandefjord-Torp and not Oslo-Gardermoen. As advised in the mail from eDreams, I contacted Norwegian airlines directly using the number provided and successfully changed the booking to fly from Oslo-Gardermoen to Bergen and paid the difference.
On return from my travel I noted in my credit card statement that eDreams has charged me the full amount for the flight that was cancelled contrary to what you have stated in changes and cancellations.
As advised by Norwegian I have written to eDreams and received a reply from Maria Feliu, Customer Service simply stating that
"As indicated in our previous email your booking was correctly confirmed".
She asked for more evidence about the cancellation. I did contact Norwegian Airlines again and received this reply, which I have attached so that it can be verified:
(NorwRef:4448696) Confirmation
Inbox
[protected]@norwegian.com
11:42 AM (5 hours ago)
to me
English
Cebuano

Translate message
Turn off for: English
[protected]:16:39: Ausra Grabliauskaite

[protected]:16:39: Ausra Grabliauskaite

Good afternoon,
Norwegian confirms that the booking with ref. 77SSGM has been cancelled
free of charge. The card 370052xxxxx3802 has never been charged for this
ticket.

Med vennlig hilsen/Best Regards,
Ausra
Refund Department
Phone: +[protected]/815 21 815
Web: norwegian.com
Follow_us_on_Facebook

The policy on cancellations and changes states that
"The Airline will charge your credit card for the amount of the ticket(s). eDreams will only charge your credit card the amount that corresponds to the service fee"
I had to send many reminders before I heard from the customer services team. Even after I submitted all the evidence I did not hear from them.
How is it justified, charging my credit card the full amount when the airline has stated that the
cancellation was done free of charge?.
Thanks
V Suresh

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I contacted eDreams by messaging them through Facebook. I did receive a reply asking for an email confirming my cancellation by Norwegian airlines. Once I sent them that I received a reply promptly stating that they are refunding the full amount. I do appreciate this gesture and would ask them to train and improve the quality of their customer services team. It seems that the person looking through the Facebook feedback is quite sensible and reasonable and is trying to improve the service but the customer services is not that slick leading to a patchy performance and disgruntled customers.

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8:32 pm EDT
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eDreams cancellation of my flight

i need to change the return date of my flight but they won't help me. They gave me the number of their call center but the number they gave is not working. i tried contacting them again via email but they told me to try again but number didn't work again. I'm getting tired of this. Why wont they just freaking call the call center themselves or give us a number that will actually work! we're really desperate here.

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Maria Mann
, FR
Jul 06, 2015 8:24 am EDT
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I'll tell you why ... because they are not interested in us, as customers. We are nothing more than money-making machines. They are despicable. I have re-named E Dreams B Nightmares.

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eDreams Flight booking cancellation without notification

On July 11th I arrived at Krakow airport at 5am and I was advised that my flight to Amsterdam had been cancelled and rescheduled for the next day. Please note that at no time prior to this was I advised of the change of flight, either by Edreams who booked the flight on my behalf or by the Airline Eurolot. As I had a connecting international flight from Amsterdam to Sydney that could not be changed, this rescheduled flight was unsuitable.

I contacted the both Edreams and Eurolot. Both companies were extremely rude, refused to help, blamed each other for not notifying me and Edreams put me on hold halfway through the conversation until all my phone credit ran out. I was then forced to pay over $900AUD with another airline for what was originally a $100.

I contacted Edreams and Eurolot when I got home and they refused to take responsibility or provide compensation. They said the flight was cancelled due to "technical difficulties". They refused to provide more information, saying that I had to contact the Eurolot who still won't respond to me. As such my insurance will not cover this. Edreams said that I would be refunded the cost of my original flight, but its some months later and this still has not happened. Edreams also said they had notified me by email of the flight change, even though earlier they had said they didn't, but again after several requests, they never supplied any proof of notification. Edreams is currently not responding to any of my emails. I have also called them but this was not helpful either.

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

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Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

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Phone numbers

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