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eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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A
1:21 pm EDT
Resolved
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eDreams excessive charges

I tried to book a flight on edreams but was lucky that they don't accept Visa Debit cards. I noticed that they charge £19 to process card payments, which I consider excessive. Also they ask for a passport number just to be able to register with them, something which other booking sites do not require . I was unable to get through to an operator on their call line and have yet to receive an email regarding a query I had. I ended up booking with travel republic which was cheaper because they don't charge for card payments. Their customer ratings also seem much better

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eDreams.net
eDreams.net
Miami Beach, US
Jul 13, 2011 6:50 pm EDT
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Dear Ade7,

We are sorry that you had so much trouble when booking with eDreams.
We are required by the Airlines to collect passport numbers to avoid false matches with no-fly lists. If you have the same name as another person thats happens to be on a watch list, things like middle names, dates of birth and passport numbers will distinguish you from that person.
Our customer service representatives are available at Tel: [protected] You can also contact us by email at: edreams.onrep.en@edreams.com
We hope you had a safe trip,

eDreams

ComplaintsBoard
O
3:11 pm EDT
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eDreams Money taken from card despite 'unconfirmed booking'

I tried to book a flight with edreams but the online payment crashed half way through doing the transaction. An email came through to me to say that my booking was not confirmed. I checked that money hadn't left my account and waited for the 24 hours I was told to wait for a confirmation email. No email came and still no money from my card, so I booked a flight elsewhere presuming that this had been cancelled.

I checked through my bank statement and can now see that the money was taken from my card 3 days later but there was no further email about the confirmed flight.

I subesqunetly wrote to edreams and have had three appalling emails back, none of which actually answered any of my questions. I have threatened to call the police as this appears to be fraudulent and now no one replies to my emails at all.

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eDreams.net
eDreams.net
Miami Beach, US
Jul 06, 2011 4:39 pm EDT
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Dear Customer,
Please send an email with your locator number and flight itinerary to : Facebook.claims@edreams.com
We will get back to you as soon as possible

Regards
eDreams

ComplaintsBoard
C
9:41 am EDT
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eDreams atrocious support

I have used edreams twice over the years but never again. They are almost impossible to deal with by email and that presents problems when the Customer is outside of Europe/USA.

They have sent me incorrect flight details, then said "sometimes the system picks up these erroneous sectors... because the fare basis is cheaper".

I cannot fathom how some airlines allow edreams to operate like this.

ALSO, edreams CHARGES A PREMIUM FEE FOR PAYING BY CREDIT CARD. THAT IS IN BREACH OF THE CREDIT CARD RULES IN MY PART OF THE WORLD. IN NUMEROUS EMAILS edreams DENY CHARGING A FEE FOR PAYING BY CREDIT CARD. THAT'S MORE EVIDENCE THEIR SUPPORT TEAM HAVE NOT GOT A CLUE!

I recommend people deal direct with the airline, online of course. They are bound to be cheaper so long as you are willing to hunt around

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babbou2
, FR
Aug 19, 2011 6:36 pm EDT

I used edreams to order a ticket from Paris to Bydgoszcz in Poland. I tried to contact them for an error in my reservation. I spent 5 hours on the phone and sent several emails, no answer at all. They do not respect the customer.

I recommend people not to order on edreams. It is not a serious company, no respect at all for the customer.

eDreams.net
eDreams.net
Miami Beach, US
Aug 25, 2011 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear customer,

We are sorry to hear about this bad experience. Please send us an email to: edreams.onrep.en@edreams.com
We will help you correct any errors on your reservation as soon as possible.

Have a safe trip

eDreams

eDreams.net
eDreams.net
Miami Beach, US
Jun 22, 2011 5:25 pm EDT
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Dear Customer,

Please accept our apologies for any inconvenience caused. Would you send an email with your locator number and all travel details to my atenttion so I can check on this case?

Thank you very mcuh,

Ana @ eDreams
ana.gomez@eDreams.com

ComplaintsBoard
M
9:10 pm EDT
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eDreams took money, no flight

edreams gave my husband a confirmation number and took the money for the flight out of his account. once he arrived at the airport he was told the seat was reserved but had not been paid for. Where is our Money? he had to pay for another flight. tried to send complaint and it wouldn't go thru. horrible experience.

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eDreams.net
eDreams.net
Miami Beach, US
Jun 10, 2011 2:46 pm EDT
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Dear customer,

Thank you for contacting us. I have received your email and you will get an answer asap.

Thanks

eDreams

R
R
RIPPED OFF 800
Oliver, CA
Jun 10, 2011 4:59 am EDT
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My daughter got this:
> > Thank you for booking with eDreams. We would like to inform you that our Security Department after checking over your reservation has estimated that, for security purposes, we kindly request that, to complete this booking you proceed to make a deposit.
> > The request for bank transfer is not due to a credit card problem, but rather due to a security measure that eDreams applies.
> > We remark that it is important to make the wire as soon as possible in order to avoid fare modifications.

eDreams.net
eDreams.net
Miami Beach, US
Jun 06, 2011 3:01 pm EDT
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Dear Customer, We would like to apologize for the inconveniences. Please send us an email with the confirmation number and your contact information to: servicio-cliente@edreams.com.mx / reclamaciones@edreams.com.mx We will check on this issue immediately.

eDreams

ComplaintsBoard
M
11:04 am EDT
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eDreams taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later??

dear sir or madam,
On the 5th of may i have tried to book a flight tichet on line, so i tried Edreams for a cheap one and for the first time, that nifgt i could not book anything although i put my bank details..., payment and booking was denied. so i tried and was succsesful on the 11 of may, i booked with bell air and the right amounth was taken out the same day.
then i looked i my statment to find out that Edreams limited took the amount of £72.54 on the 9th of may just after my failed trial of booking. i am very unhappy as you can't speak to no one, and the number they have on enternet not working. your sincerely malika jones

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Elvira Rebolj
, US
Mar 29, 2017 6:08 am EDT

Hello,

Today I was trying to book two tickets from venice traviso to barcelona on 8.6.2028 - 12.6.2017. At the end of booking process it wrote error, so no booking was made but you allready took the money 188, something. The ticekt costed 288, and something. I think the problem was i didn't had anough money on my card. Now I do! Can you please check and either take 100 eur that are still missing and send me confirmation and tickets or give me money back, please!

Please please help ASSP!
Elvira Rebolj
elvira.rebolj@gmail.com

Sent from my iPhone

J
J
jiao
Iowa City, US
Feb 05, 2015 8:07 pm EST

Dear edreams staff,
I have already purchase my 2 tickets, however, I haven't got my e-tickets until now. I feel a little bit worried, for I have already sent your two emails to talk about that. You said you have sent my e-tickets to me, but I don't see them. And you don't reply my second e-mail until now. I hope you could response me as soon as possible.
Thanks

A
A
aryadna16
, HU
Nov 17, 2014 11:34 am EST

Hi, Last Sunday I booked a return tichet from Viena to Chisinau (MD)...through Kiev... and recieved 2 confirmation emails BUT NO TICKETS! IT COST 290 euros. I called the customer service (number on the site) but it sait this wasnt assigned... I sent several emails... no answer, no tickets... money lost, family visit ruined... see at the Court, Eadreaams

D
D
Debra Debra Smith
Jefferson, US
Oct 17, 2014 12:56 pm EDT

We booked a flight from Rome to Munich Germany on August 26. We were charged $513.37 for 3 adults. That was the price we agreed for the flight. I received my credit card statement and there is an extra charge of $130.44 charged to EDREAMS LIMITED LONDRES GB. Why am I being charge this extra amount? Can you e-mail me at bobdebsmith@msn.com? Please respond to my questions. Thank you, Debra Smith

J
J
jaip
Liverpool, GB
Sep 28, 2011 10:50 am EDT

hi, i just need contact number of edreams limited. or email address. thanks alot

J
J
jaip
Liverpool, GB
Sep 28, 2011 10:49 am EDT

hi, i wantg to contact edreams limited. pls let me know ur number or email address. thanks alot

eDreams.net
eDreams.net
Miami Beach, US
May 19, 2011 5:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Mr Jones,
We apologize for the inconveniences, please send an email with all the information to: customerservice@edreams.com Our Representatives will gladly help you.
eDreams Team

ComplaintsBoard
M
10:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams airline refund/credit/changes

I purchased airline tickets from London to Venice return with Brtish Airways for this Oct using Edreams. Due to unfortunate illness we have had to cancel holiday plans. When I went to cancel the flight tickets Edreams told me that I had purchased non-refundable tickets. I asked for a credit towards another flight at a later time they told me I couldn't do that. I contacted BA directly and was told that no I could n't get a refund but I could make changes (cost 60 GBP per passenger) I conveyed this to Edreams and they said oh, yes I could make changes but it would cost me 90GBP per passenger. They then told me that I couldn't make any changes via email that I had to phone them directly. I live in Canada. They then sent me a phone number, which can't be used in Canada.I asked for another phone number and spent all day friday trying to get ahold of someone - no answer in the office. After reading the coments on this web-site I think I have just kissed my air-fare goodbye. I can't get a hold of anyone to help. Lesson to self: Always book tickets directly with the airline.

Read full review of eDreams and 2 comments
Update by moie
Mar 26, 2011 10:51 am EDT

I have booked 2 return tickets London to Venice in Oct on BA via Edreams. Due to sudden and unfortunate illness we have had to cancel all our holiday plans. I went back to Edream only to be told that I had purchased Non-refundable tickets. I called BA and they said I would be able to make changes cost would be £60 per person. Edreams has first told me I couldn't make any changes. I passed on the info from BA. and then they said that Oh, I could make changes but it would cost me £90 per passenger. Then they said I could make changes online and now they are saying that I have to call them in person. I live in Canada. The numbers that they gave me don't work from here and I passed that info on to them - their reply was another phone number. I have spent all day Friday trying to get a hold of someone in the office but there was no answer. I feel like I'm getting a total run-around. All I wanted was either a refund or a credit, now I'll settle for making changes to the tickets and I can't even get that. Right now after finding this site I feel like I've just kissed the price of those tickets good-bye. Less on #1 - buy directly from the airlines.

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Candsanne
Melbourne, AU
Sep 07, 2013 8:43 pm EDT
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I am absolutely appalled with this company! Wish I had read the reviews before booking a flight with this company. I had to cancel my flight due to sickness, was offered a credit to use for a year. Which is great, but I have been messed around by edreams stating the credit is with Quantas. I have spent over $150 on telephone calls to try and rebook. I contacted Quantas who advised that EDREAMS have cancelled the flight and as they are the agent who I have booked with, my flight has to be booked via them. The customer service I received from EDREAMS is disgraceful! You have taken my money & repeatedly saying the flight should be booked again with Quantas. This IS NOT THE CASE AS I have spoken with QUANTAS who have advised that it should be booked through you! You are the agent I booked with, I have paid you for a flight, yet I cannot rebook! As I cancelled my flight with you, the credit is to be booked VIA YOU! This has been going on for a week now and I am frustrated with the service I have received. Totally rude & very unwilling to help!

eDreams.net
eDreams.net
Miami Beach, US
Mar 28, 2011 2:39 pm EDT
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Dear Moie,

First of all please accept our apologies for the inconveniences. Please send me an email to ana.gomez@edreams.com so I can have your contact information, and be able to help you with your request.

Have a nice day,

Ana Gomez
eDreams

ComplaintsBoard
X
8:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Another fraud! Down with edream! Fight for our right

Edreams confirmed my reservation but not confirm the receipt of the payment. However, they have taken the 210.99 USD from my account. Then, Edreams asked me to fax or email my passport and credit card in the name of the security measure ! This is a fraud mafia. There are so many complaints on their fraud ! We should together do something. We should post the fraud of Edreams not only here but also on facebook and twitter. Facebook and twitter can topple the Tunisian and Egyption government, much less to say an Edreams. Let us fight for our rights !

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iraq
,
Apr 19, 2012 2:33 am EDT
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yes e dream ?
Yes I am the subject to the monument is clearly from e dream was the ability to withdraw the amount of 474.22 $, 534, 92 $ from visa card and company is dragging to return the money its feet in the end I will sue the company. I think that European companies fair, but this error

V
V
valjean83
, ES
Mar 13, 2011 8:38 am EDT
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I am starting to think I have really been scammed by Edreams too. I got a flight for 200 euros, my credit card was correctly charged, and five days later they charged me 500 more euros for no reason, and with no explanation. It's been a month of emails and calls and they insist that the price in webpage was "incorrect", and that they had to correct this price, thus charging me 500 more euros. This is plain fraud, I don't know how they can get away with this. I will keep fighting and I have contacted comsumer unions in Spain, where I bought the ticket. I am amazed to see how many people had similar troubles with them!

ComplaintsBoard
F
1:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eDreams impossible dealings

On thursday-morning 10 Februari we booked with eDream:
this is what we received:

Confirmed booking – pending of payment
- Reservation number Z64OYY
Information on your booking

Status of your booking
Important !
We are currently checking a problem we have detected with your bank card during the payment process. As soon as we have verified that everything is correct we will send you a ticket as indicated below. If it is not possible to complete the payment with the credit card provided we will contact you by email to inform you of how your ticket can be issued.

If we do not encounter any problems during the payment process, the ticket for this reservation will be issued in the form of an electronic ticket (e-ticket). The confirmation of the e-ticket will be sent as a second email to the email address specified below. You will not be sent any paper documentation.
Next steps:
1. Your reservation is confirmed but has not been paid. Please wait until we contact you again before making a new reservation. Your reservation is confirmed. You will see the details and flight itinerary below.
2. If the data is exact, we will charge the ticket to your bank card and send you an e-mail confirming the purchase. Do not go to the airport before receiving the second confirmation e-mail from eDreams. This second e-mail will be sent to you once we have verified the exactness of the reservation and that your card has been charged for the corresponding amount.

So we waited for the second email, the e-Ticket
Then friday-morning:

-- On Fri, 2/11/11, Elena Atanasova wrote:

From: Elena Atanasova
Subject: Z64OYY
To: [protected]@YAHOO.COM
Date: Friday, February 11, 2011, 6:46 AMDear customer,
 Regarding your flight reservation with eDreams, we must inform you that the actual fare of your flight has changed from 370.24 eur to  448.24 eur
Would you still like to confirm the reservation? Please let us know as soon as possible.
 We apologise for the inconvenience.
 Best Regards

our reply,
From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 02:43
To: Elena Atanasova
Subject: Re: Z64OYY

WHAT?
70 euro more without giving any specific reason?
Are you crazy?
I have a booking-/confirmation from you, sent and printed Thursday.
I consider this legally binding.
I send a screenshot in an attachement.
What kind of company are you?
Kinds regards,  
F van der Harst,
Ulaan Baatar Mongolia

-- On Sat, 2/12/11, Elena Atanasova wrote:
From: Elena Atanasova
Subject: RE: Z64OYY
To: "'ganbolor oyundari'"
Date: Saturday, February 12, 2011, 4:23 AM

Dear customer,
 We would like to remind you that  our fares can only be guaranteed for 24hrs. This period includes week-ends and bank holidays.
 Please let us know if you would like to make a new reservation, so that we can cancel the reservation Z64OYY.
 
Kind regards
 Elena Atanasova
Flights Department
elena.[protected]@edreams.com

From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 15:21
To: Elena Atanasova
Subject: RE: Z64OYY

Sorry mss Atanasova, I think you don't understand the real situation.
You can not hold me responsible for not answering you within 24 hours, if you don't want to take into account that there is a 7 -hours time-difference between UlaanBaatar/Mongolia and Spain. I have checked my mail every 5 minutes, since replying to your mail yesterday-evening.

As said, we live in Ulaan Baatar, Mongolia.
The reservation Z64OYY is for a flight from Beijing to Bangkok, two way, for my 20-yr-old daughter.
She is on the way to the airport in Beijing, with a printed confirmation of her flight-booking from your company in her pocket, but no telephone or other means of communication.
She left Ulaan Baatar 28 hours ago by train, Friday-afternoon, thinking her flight-reservation was all in order, since my credit-card would take care of payment.
Then late friday-evening you tell me my card has 'some problem'.
My card has no problem at all, it has a 2500 euro daily limit.
Ulaan Baatar and Beijing are 2500 km apart, she travels by train and bus, about 42 hours altogether,  and you ask me if I want to change my reservation?
Of course not!
And still you gave me no reason for the sudden 75 euro price-hike.

Tonight or tomorrow-morning she will arrive in Beijing, and will check this mail-address.
If there is no confirmation of payment, and she read this conversation, she will go immediately to the offices of SouthernChina Airlines herself, she speaks fluent Chinese.
If they refuse her the ticket that you have reserved for her, for the price stated in the confirmation, I see no other way than to hold you and your company liable for the ensuing costs.
I may be far away, and have no personal face for you, but I am not crazy nor stupid.
So please bill my credit card for the amount of €370, 24, and send us a confirmation of that.

Greetings,
F van der Harst,  
Ulaan Baatar

---After sending the email above, I called International Card Services in Holland, who issued my VISA-card, they said there was no problem, and indeed eDreams has tried to withdraw 370 euro from my card-account, BUT HAD THEN CANCELLED THAT…
I sent the email below:

Dear Mss Atanasove
For safety's sake I have called my credit-card-company, ICS, they have assured me there is absolutely nothing wrong with my credit.
They stated that eDreams tried to charge me for 370 euro, which was OK'd, AND THEN WITHDREW THAT REQUEST, thursday-morning Februari 10, European time.
Which to me means, it is not my fault that certain time-frames are running out.

SO I repeat my questions:
Why do you try to charge me 75 euro's more?
Why do you not trust my credit-card, if even ICS says I am totally OK?
Why do you send flight-confirmations if they are worth nothing?
Why do you you blame me for delays which are surely NOT my fault?

I did some reading in complaints-blogs on the net, it seems you as a company solve problems only AFTER they end upon the Big Bad Blogosfere.
Rest assured I will do my utmost best to make sure EVERY visitor to your website will know about how you treat your customers.

My daughter will show up well in time Monday-morning to catch flight CZ3180, and we hold you responsible if she is not to fly then and there.
And FYI, that is Morning-time BEijing-time!

An angry father,
F van der Harst
UlaanBaataar
Mongolia.

They relplied swiftly:

Dear madam,
We already refunded the amount on your credit card ( I m sending you the provment) and the only option for paing this reservation is bank tranfer. have in mind that the reservation is confirm,
but there is no ticket issued.   As soon as we recive the bank transfer we can issue the ticket.
 
[protected] 10/02/2011 08:52 PAID 375.34 EUR VINT OK
[protected] 10/02/2011 08:52 REFUNDED 375.34 EUR VINT
Confirmación o Refund finalizado con éxito
 
Elena Atanasova
Flights Department
elena.[protected]@edreams.com

Then I sent this, and she put her answers in between`:

--- On Sat, 2/12/11, Elena Atanasova wrote:
From: Elena Atanasova
Subject: RE: Z64OYY-2
To: "'ganbolor oyundari'"
Date: Saturday, February 12, 2011, 9:27 AM

Dear madam,
Please find bellow the answers of your questions. Have a nice evening!
kind regards,
 
Elena Atanasova
Flights Department
elena.[protected]@edreams.com

From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 15:58
To: Elena Atanasova
Subject: RE: Z64OYY-2
Saturday, February 12, 2011, 9:27 AM
Dear madam,
Please find bellow the answers of your questions. Have a nice evening!
 
For safety's sake I have called my credit-card-company, ICS, they have assured me there is absolutely nothing wrong with my credit.
They stated that eDreams tried to charge me for 370 euro, which was OK'd, AND THEN WITHDREW THAT REQUEST, thursday-morning Februari 10, European time.
Which to me means, it is not my fault that certain time-frames are running out.

SO I repeat my questions:
Why do you try to charge me 75 euro's more? 
*The only option of payment for this reservation is bank transfer, and till we not recive the payment we can not garantee the price of the ticket.
Why do you not trust my credit-card, if even ICS says I am totally OK? 
*It is for security messures and it is part of the company rules. 
Why do you send flight-confirmations if they are worth nothing?  
*The first email is reservation only. You have to  recive second email with e ticket.
Why do you you blame me for delays which are surely NOT my fault?
**no answer!**
I did some reading in complaints-blogs on the net, it seems you as a company solve problems only AFTER they end upon the Big Bad Blogosfere.
Rest assured I will do my utmost best to make sure EVERY visitor to your website will know about how you treat your customers.

My daughter will show up well in time Monday-morning to catch flight CZ3180, and we hold you responsible if she is not to fly then and there.
And FYI, that is Morning-time BEijing-time!
An angry father,
F van der Harst
UlaanBaataar
Mongolia.

3 o'clock in the morning, I paid €370 Bank to Bank, then sent this email:

You really need to learn emails:
1) -I am a FATHER, not a 'madam'.
2) -you don't answer my question about HOW MUCH I should pay Bank-to-Bank.
3) -you don't answer wether a screenshot-PDF will do as proof-of-payment.

On the first  error only you can act, the other two I have done to my best possibilities:
-I just paid 370 euro and a trifling to mentioned bank account, in London.
-I have made screenshots of that transaction as it show up in my online-bank website, as I have really no way of sending a fax from Mongolia at this hour (Sunday-morning 03.00 AM)
Please find them attached as PDF.
And now I will get some sleep, and not be able to answer any email for 8 hours.
F van der Harst
Ulaan Baatar
Mongolia

All Sunday it was extremely quiet, although I checked mail very ten minutes.
We were worried that we heard nothing of either daughter or Atanasova, but hey, it seemed to work.
No news is sometimes good news.

As I mentioned above, our daughter had departed Friday-afternoon by Mongolian local train to Zamin-UUd on the Chinese border, to arrive 6 in the morning the next day, Saturday.
She then hopped across with a border-crossing-bus service, she had bought a ticket for this in UB.
In the Chinese border-town of Erlian she was to take a sleeper-bus to Bejing, trusting that there would be place.
These busses normally run every two hours, and take 10-12 hours to get there.
But because of New-Year, there were so little passengers that several busses were cancelled.
She arrived in Bejing Sunday-morning early, found a cheap hotel, and spent the day in Beijing looking around, thinking her ticket to Bangkok was in order.
For assorted reasons Oyundairi did not contact us, but hey, why should she?
She took an early nap and Sunday-morning 4.00 Oyundairi showed up in Bejing Capital Airport, 3 hours before flight-time.
As feared, no ticket, no reservation, no name, no eDreams, nothing.
Big fight, lot's of angry people, big energy-sucking mess.

Eventually she went back to the city to contact us, as she did not want to use the $10/hour internet in the airport.
Our Valentine-Monday morning started with a nice conversation, we found a better flight, Dragon-Air, of which the offices are right outside the internet-cafe where she was.
I sent her to buy a ticket for cash money there.
I hope that works, and she will fly to Bangkok later today.
And I wrote an email to Ms Atanasova, again:

Good morning, Ms Atanasova,
I hope your morning will be as perfect as my weekend was wretched.

This morning my daughter Oyundairi went to Bejing Capital Airport, to fly to Bangkok, but there was no reservation or ticket in her name, even though I paid BtB on Saturday as you said I had to do. 
I suppose something went wrong in all the confusion about BtB and supposedly non-working credit-cards, or maybe time-zones.
Also Southern China Airlines assured her that flying to Bangkok for the price suggested on your website is absolutely impossible.
Please advise those in charge of your web-search-machine.

I don't do this everyday, and judging from your replies to my questions, you do neither.
So let's forget about trying to book a ticket through you and your company.
It seems eDreams is really that, just a dream.

Now, about the money:
I consider nothing of this all my fault, as I also outline in a copy of our conversation below.
I already transferred €370.24 to the bank-account of eDreams in London, please be so good as to send it back without delay.
And don't dare to subtract not even a cent for 'transfer-costs' or 'reservations' or whatever idea you may come up with!

My bank details:
F van der Harst, Breda.

ING-bank Amsterdam
Account nr 3816013
IBAN ING NL37 INGB [protected]

Thanx so far,  
I hope this is the last email I need to write to you,
have a nice life.

F van der Harst, Ulaan Baatar.

Around lunchtime in Europe I sent another one:

Hi Ms Atanasova,  
How's your Monday coming along?
Mine is pretty f**cked up.
What about refunding my 370 Euro?

Grt
F van der Harst
Ulaan Baatar,  
Mongolia.

After lunch I sent another slightly polite request:

Hi ms Atanasova, how was your lunch?
Mine was reasonably horrible.
My daughter is on the way from Bijing to Bangkok COMPLETELY not due to your efforts.
Quite the contrairy.
It is now evening here in Ulaan Baatar, and I think it high time for you to react.
I might get some sleep tonight.
Below I have copied all details for you, just to make sure we are talking about the same ###.
Please reply as quickly as you did before, before I sent my money your way.

Grt
F vander Harst
Ulaan Bataar,  
Mongolia.

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Ana Gomez
Miami, US
Feb 15, 2011 3:18 pm EST

Dear Madam,

We are really sorry to hear of your experience. On behalf od eDreams I'd like to apologize for thie inconvenience this may have caused. Please let me know if this issue has been resolved as we take customers feedback very seriously.

You can contact me directly at: ana.gomez@edreams.com

Kind regards
Ana Gomez

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mobregon60
, NA
Dec 14, 2016 5:03 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Ana Gomez

This is not the only one case Ana.
Recently I was waiting for two weeks to get my electronic tickets.
The treatment of Edreams is very unprofessional. In my case I thought I had already lost the money I had paid for my tickets. The communication with Edreams in Spain was never personalized. I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking and the Edreams office that did the reservation. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets.
Never before I had troubles when buying a ticket online. Only now with Edreams. They take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains. It was a real nightmare.
I was ready to demand Edreams with IATA

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eDreams unauthorized fee

I have booked with eDreams before and hadn't had a problem until this week.
Right before I book my flight, I reviewed the cost and accepted the charges, etc for the flight. I receive my confirmation email a few minutes later and noticed that there is a fee for the travel agency that WAS NOT listed under the agreement statement i accepted. I emailed customer service and the claims department, only to receive condescending emails that state the airline charge was noted upon confirmation. NO IT WAS NOT. The charge was added AFTER I submitted my payment and they keep telling me that i'm in error when it's clear that there was an authorized charge. I'm so irritated because the phone numbers listed on their site DON'T WORK! and i might never get this resolved. Lesson learned, not booking with these jerks again!

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Francois Van der Westhuizen
, US
Feb 23, 2016 8:02 pm EST

Me too! I didn't get my ticket because they had a 'server error' yet they charged me small fees twice. Fees that weren't listed for a service I didn't receive.

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Amar Shah CA
, IN
Apr 13, 2011 11:31 am EDT
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Perhaps i read your thread before i booked my ticket throgh eDreams. Exactly the same problem of unauthorised fees that they have charged on my credit card after i confirm my payment. I got shocked that the screen of payment fees apeared just after i entered all my credit details and agreed for a payment. i mailed to them but not a good response. phone numbers listed on the websites are also not working. PLS NEVER BOOK THE TICKETS FROM THIS CHEATING AGENCY ! i even would like to take actions against them but don't know about where should i lodge a complaint, if anyone has any idea about this then pls let me know.

Thanks
Amar

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eDreams cancellation of return flights

Can anyone give us an actual number for eDreams - they have cancelled our return flight and we can't get hold of them

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Diya Mirghani
, IE
Dec 31, 2014 4:21 pm EST

Dear Sir/Madam
I travel from Dublin-Paris-Jeddah on 27/07/2013
I had insurance with my family 5 persons
my booking ref 4LD9TM
my return ticket on 16/08/2013 I did not use it because I was sick, I had injury to the leg duo to fall, I rang agency, they advised to cancelled the ticket, because not to loose it, when I recovered I bought another ticket, I came back to Ireland, since I came to Ireland I tried to contacted you, but no one reply to me, end of November Mrs Claire answered me and advised to get evidence from Air France that I did used the return ticket from Jeddah-Paris-Dublin on 16/08/2013, I have to wait few weeks till air Air France to reply to me, Air France letter missed one my child Mohamed Mirghani
I enclose Air France letter
I appreciate if you understand you situation and refund me the return tickets
Thanks
Diya Mirghani
Air France
To
me
Dec 5

Our Reference: [protected] AF1017 / 27JUL2013

Passenger did not travel on our lines/cancelled their booking

Dear Ms Mirghani,

Thank you for your recent communication.
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
MIRGHANI DIYA [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 463.00 EUR 82.00 EUR 619.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.
**********************************************************************************************************************************************************************************************************
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
MIRGHANI MAMOUN [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 347.00 EUR 82.00 EUR 503.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.
***********************************************************************************************************************************************************************************************************
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
MIRGHANI ULA [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 347.00 EUR 82.00 EUR 503.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.
************************************************************************************************************************************************************************************************************
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
AHMED NAHLA [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 463.00 EUR 82.00 EUR 619.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.

Yours sincerely,
A.Alvarez
Customer Care Europe

Should you wish to reply to this e-mail, or check the status of your request, please use the following link to send us your message: Click here

The data and information contained in this message may be confidential and subject to professional secrecy and is intended for the exclusive use of the recipient at the address shown above. If you receive this message by mistake, we ask you not to copy, use or disclose it. Please notify this error to the sender immediately and delete this message from your system. Société Air France - Limited company with capital of 126, 748, 775 euros - Bobigny register of companies (France) [protected], rue de Paris, 95 747 Roissy CDG CEDEX Koninklijke Luchtvaart Maatschappij N.V. (also known as KLM Royal Dutch Airlines) is registered in Amstelveen, The Netherlands, with registered number [protected].
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eDreams unissued airline ticket

I attempted to book a flight from johannesburg south africa to london (for my son who needed to urgently return to uk). Edreams offered a number of choices the best being 16/12/2010 etihad airlines 1355 to london via abu dabi £387. I accepted the offer and entered the visa electron debit card detail. Immediately I received an email advising a booking reference 5qs4wz but that there was a problem with my card and that they would advise what to do in order to effect payment and secure a ticket. They then demanded photocopies of my debit card /passport / id. I immediately went to my bank and was told the edreams had been credited with £487 at the moment of the transaction online 7.30 pm 16/12/2010. I attempted to fax them - no response. I attempted to phone - no response. I have emailed them many times requesting a ticket issue or refund - no response. Ian. [protected]@gmail.com

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Update by ianklux
Mar 03, 2011 6:54 pm EST

Actually they did refund this ticket. But the credit - to my debit card took nearly two months to be verified. i.e. The funds were returned - but took months to get back onto my card. My bank later asked me if I was crazy wanting to supply edreams all my personal details and even a photocopy of the debit card

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ysirak
, GR
Mar 02, 2011 4:17 pm EST

The requirements of eDreams are entirely ILLEGAL. I was asked to send them by FAX a copy of my ID/ Passport and Credit card. The explanation was - for security reasons.
PLEASE DONT USE THE SERVICES OF eDreams, since YOU WILL BE CHEATED!

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eDreams booked flight for wrong day

Two days ago I have booked multiple destination tickets (London-Prague / Prague-Zurich / Zurich-London). We checked the booking thoroughly before proceeding with the payment (since I read some bad reviews on this company on various websites). Everything appeared to be fine so I proceeded with the payment.
The following day I opened the e-mail with booking confirmation and found that the date of the last journey (Zurich-London) was not correct (instead of 10 days after the second flight they booked me a ticket leaving just two hours after the second flight)! I contacted the company via e-mail to allert them and received response to call spanish number. There I was informed that they cannot do anything unless I pay over 80 euros for modification of the booking plus of course additional extra for the flight ticket should the price of the ticket at the correct date changed since the booking. Since I am not the only one with the same problem (I found several reviews with identical issue) I suspect that they may have some bug on their website causing this. Their customer service is way bellow the UK standard - unreachable, calls expensive, staff at call centre rude and unhelpful. I would advice anyone who is consider purchasing anything from this company to avoid them at all costs! NIGHTMARE.

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Kostas_vip
, GR
Dec 02, 2010 10:14 pm EST

I had similar problems one time with EasyJet and two times with travelplanet24.com .
I am now sure that there is no bug on their websites, this is something embeded so that we would pay the extra fee for changing the date to the correct one...

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eDreams Why after years of committing fraud is this company still allowed to operate its website

My son had to book a last minute business flight from Switzerland to Germany and booked a flight through eDreans the day before he wanted to fly. Everything appeared to go smoothly and they emailed him an e-ticket for a Lufthanza flight from Geneva to Munich. On arriving at the airport his e-ticket was invalid and he had to pay again for a flight to Frankfurt (it was imperitive that he get to his business meeting the next day). I have now discovered that this company has been defrauding/robbing people for many years. Why are they still trading?!

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marksanderson
clevelyes, GB
May 15, 2011 9:41 pm EDT

tried to book flights with this company, but they would not except the child's birth date we had to ring there hot line
at £1.53 per minute i dont think so this is after i had put all our passport details on there web site it stinks .
watch for companies like this there are lots about book direct with airlines and reputable company's

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Graham Watts
, TH
Dec 22, 2010 8:30 am EST
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I've just been hit for more than 1, 400 pounds by eDreams. I tried to book with them but all three of my cards were rejected (both on-line and on the phone). So I went elsewhere and bought a ticket. Next thing I find out that eDreams went ahead a day later and took the 1, 400 pounds from one of my cards and I never heard another thing from them. When I write to their customer service email, I get silence. Does anyone know how we can get these guys to stop committing this kind of fraud?

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eDreams Asking for credit card copy and passport copy

I am having another bad-bitter experience with eDreams. After doing my booking (from Frankfurt to Prishtina) I received a confirmation (email) of reservation but no e-ticket was sent. Next day I got another email from e person Xavier Ramirez and I was advised to send a copy of my passport and a copy of my credit card so as to do more check. I told him that I will not give him copy neither or my passport or credit card and they should inform whether they want to cancel the flight or confirm it since I already did many booking with the same credit card. I tried to reach the phone number he gave in the email and they are invalid. I am not aware of any respectable-serious company who would ask for such confidential-personal information to be faxed or emailed. For me This is robbery attempt.
I am really furious why such crock-company should exist and urge everyone not to books with this company. I would like that this company no longer exists or close down.

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Traveller999
, GR
Mar 03, 2011 7:31 am EST

My experience is almost the same. After booking a flight and submitting my card details I find that they have withdrawn a £20 booking fee but supplied no tickets. In response to my email asking what is going on, they now want me to send scanned copies of my passport and credit card by email to them!
They are obviously a scam. I have now cancelled my card to ensure I am not debited further and will persue them for a refund of the monies already stolen. DO---------------------NOT USE THIS ORGANISATION-------------------

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eDreams Fraud and lack of customer service

So a few days ago I attempted to buy tickets from eDreams from Rome, Italy to Seville, Spain and I experienced some difficulties. The tickets were booked and I noticed a few days later that my credit card account was off. I go into the transactions page and I find a list of 75 transactions from eDreams sucking away my money for no reason. They have stolen triple the amount that I was supposed to pay for the tickets. Then came the next problem...the lack of customer service.

The customer service section has not responded to one of my emails over the past 4 days except to tell me that they did not receive the emails from before. Then when I resend them the email from before (mind you I hit reply from their message) I still receive no response. Dealing with this company has been a NIGHTMARE. Their phone numbers are bogus as they do not work from landlines from Italy or the United States, so it is literally impossible to get in contact with this company when the time calls for it. If you have to book a flight anywhere

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MSueM
Eugene, US
May 31, 2013 12:55 am EDT

Having what sounds like the exact same problems. What's with this company? How do they stay in business? They have my debit card number but haven't billed me yet and won't confirm my booking and / or send an eticket! They stink! I'm worried if I make another booking instead I'll get double billed. SO wish I hadn't tried to make this booking through eDreams. Is there any organization that regulates them or is that wishful thinking?

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LoFox
, FR
Jun 01, 2011 1:14 pm EDT

I agree - my 'edreams' experience has been nothing but 'enightmare'. They make it virtually impossible for you to get in contcat with them to either complain or change errors that THEY made when booking my flights. After having to correct WRONG input details on their part where they gave me no other option than to return the ticket twice (where I still had to pay the insurance of 145euros) then finally after attempting to reserve this ticket for the THIRD time and even after receiving a CONFIRMATION EMAIL FROM EDREAMS, they now claim 3 weeks later that my flight is not reserved and does not exist!

Most hopeless customer service EVER ; the french branch and a french employee even told me on the phone that I should go to their competitor 'govoyages' if I was not happy with them! What brilliant customer service! Last time ever in my life and I will try and make sure anyone I know does not get involved in this bogus company and its' pitiful and painful 'customer service'

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eDreams Charging double price - withhelding money

Yesterday, I booked an air ticket with "edreams.fr" which cost around
800 Euros. Just after the payment I was notified that they have taken 1600 Euros from my bank account! The first 800 Euros is for the price of the ticket and the other 800 is to be returned within a month. It is amazing that this dishonest fraudulent practice is not illegal. Even if they return the money as they promise, it creates too much unnecessary stress, inconvenience, and problems for thousands of people.

AVOID edreams before you start dreaming about your own money!

Alex

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vanely
Smethwick, GB
Feb 19, 2011 1:08 pm EST

well for me they just double charge for the booking fees not once but in two occasions!
when i was booking on the second occasion i completly forgot that they had double charged me on the first time!
it horrible i think that i wont be booking with them again and im going to write a very angry letter to get my money back cuz im a student and 20 pounds times 2 is a lot of money!
its very annoying!

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eDreams Charging booking fee without flight confirmation

After seeing all of the complaints about edreams here my suspicions about them have been confirmed. It seems to me that they are internet scammers and am wondering how they can be stopped from wasting people's time and ripping their customers off? Is there a group who are trying to tackle them. I made an online booking and a few days later I discovered that there had been a "system failure" and the booking had not been completed although they had debited my credit card for the booking fee. I asked them to refund it and they informed me that it had been refunded immediately including a very bogus looking statement ? I kept checking my online statement and it still hasn't been refunded. They didn't reply anymore until i sent them copies of my online statement confirming that it hadn't been refunded. I was instructed to go to a link to fill in a claim form but there was no form there and when I tried to log in to my account I was told that my password was wrong even though it was the password sent to me as a password reminder. This all bears the hallmarks of a major scamming operation and I hope that something can be done to stop them.

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Iyekowa
, Vatican City
Apr 12, 2015 1:33 am EDT
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Edreams is a scammer site, I fell a victim, my money was taken and I couldn't make my journey. Please someone should stop them.

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mike fennell
, BA
Apr 08, 2011 5:30 am EDT
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Is there any way we can stop this . I have the same problem, and am still waiting for a refund...
What about the small claims court, or the ombudsman. there must be a way somewhere..
mike fennell.

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eDreams Malafide business practices and ignorant communication

I am not inclined to use edreams again because it seems impossible to actually book a flight.

Malafide practices:

1. asking me to send them a copy of my visacard (back and front) = unorthodox and unsafe practice
2. ignoring my emails for several days when I ask them to confirm if they have received my fax with copies of my visacard
3. then sending me a Spanish! email telling me that the price has gone up and that I will need to pay 135 euros more.

After this lengthy and unpleasant process I have mailed edreams to just cancel everything. I hope edreams will now reimburse the money they have put on hold on my visa account.

I would advise edreams to drastically change their business process. I will tell friends and family about my experiences with edreams and advise them not to use edreams: save time and money and just book somewhere else.

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Vallo Tubli
, US
Feb 12, 2016 3:24 am EST

I'm struggling with almost similar experience but the "wall" is infront of me in earlier phase.
All phone numbers are provided without a country code. How on earth am I able to figure out what country code I should dial infront of the number?
Also during the booking I also took the premium service package. After the confirmation I realized that this is 800 local number and it cannot be used internationally.
FAX!? it's year 2016. Who on earth uses faxes these days? Why are they even using that as a option no1?

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ciccapui
, IT
May 11, 2013 5:34 am EDT

I had a very similar experience.
When I received their second email and read the paragraph quoted here below, I realized this company is a MAJOR SCAM:

>
We regret to inform you that we have not been able to process the payment for your reservation. In order to issue your e-ticket we will need copies of the following documents via fax: [protected] or [protected] or scanned to documents@edreams.com

ID card or passport copy of the cardholder
Copy of the credit card front (For safety make sure only the last fours digits are shown)
Booking reference number
Passenger's full names

Please keep in mind, since airlines change fares constantly, eDreams can not guarantee any price until tickets are issued . Therefore, we recommend that you send us the required documents as soon as possible. We will notify you of any fare changes via email so you can decide if continue with your reservation, applying the new fares, or prefer to cancel (without any additional cost).

No serious company will ever ask you to send them photocopies (or scanned copies) of your passport or your credit card over the Internet. Due to personal circumstances I travel constantly, usually booking flight, hotel and car, directly and/or through different sources, for myself and/or my family and have a vast experience in this field. This is the first time I'm trying to book a flight through e-dreams. This company is a scam and quite dangerous too because it surely succeed in getting personal information from less experienced travelers that should never be shared over the internet.
Also it is obvious that if you respond to them the least they will do is to declare the airlines raised their fare and you will have to pay 100 or more dollars extra.
I decided to ignore their request and booked with a different company obtaining the exact same flights for 190 Dollars less and of course without having to give them any copy of any personal documents.

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8:47 am EDT
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eDreams E dreams car rental and airline bookings

I was framed by E dreams and want to expose them as well to spare any other poor trusting client loss of money and time.
They take your money then leave you completely in the dark concerning your rental.. you have no idea which company, where they are nothing... I though that before the payment went through the site would ask me to validate..you are paying for this and this etc please confirm your payment but NO, it takes your payment and leaves you in the dark until they send you a voucher who knows when... as if you are going to wait and see... what if the company is rent a wreck how do you know? Well you don't... and they don't care.
DO NOT RENT A CAR WITH E DREAMS !
Also, my friend had booked a flight with them and I had booked through another internet site . When we arrived at the check in counter, she wasn't even on the list, no trace of her anywhere and I was cause I booked through travelocity. E dreams is a scam and stay away from them please!
They don't deserve your business and youo can always get better or same price through a trusted internet travel website.

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frequent flyer thessaloniki
, GR
Mar 21, 2011 2:19 pm EDT

I foolishly booked three flights with edreams, without first reading the reviews on the company... i just noticed the low prices and thought it would be prudent to book with them.

for the first flight, edreams confirmed one leg of the flight but could not book the connecting flight to the destination (!)... what a waste!
for the second flight, I was told by edreams they couldnt confirm it so I made other arrangements with another website. the next day e dreams sent me a confirmation email, (which by the way was after the date of the booked outbound flight !), so i basically ended up paying twice for the same flights
For the third flight, three weeks after booking it, edreams informed me that they were unable to confirm the booking owing to a problem with the airline booking systems (yeah, right) so i had to make alternative arrangements. By this point, prices for this particular flight had risen by 100% on other websites.

This is really most inconveniencing as I do not have the time to be collating correspondence and submitting to complaints forums and seeking compensation. I just want to fly at the cheap cost that ive been quoted! I have wasted hundreds of euros on this ridiculous excuse for a company in a time and age where money and time is valuable.

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Maria Mann
, FR
Jul 06, 2015 8:16 am EDT
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Agree with you. My 1h 25' journey from Bristol to Bordeaux was to take 20h 43'. Suddenly I cannot receive a refund, even though I have bought insurance. They tell me that British Airways is a low cost Airline. E Dreams is B Nightmares!

E
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eDreams_onrep_EN
, ES
Aug 23, 2010 6:02 am EDT

Hi Julie,

I am sorry to hear about your bad experince with eDreams, would you please be so kind to send a copy of this claim and your booking reference to the following email address stating the problems experienced with your car rental?.

the e-mail address is
claims-uk@edreams.com

we will try to solve any doubt or problem you might have about your booking.

Thanks

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eDreams Fraudulent quotes in euro instead of gbp

I visited the edreams website in the uk. Then I chose a flight from seoul to shanghai in euro. The website showed all the prices in euro. When the reservation hit my inbox - the price was 107. O5 gbp instead of euro.

I contacted the company. They refused to respond to the query and said I booked it in gbp. I then took a snapshot of the website again. They changed the website and the quoted price after I complained and then just blaimed me.

I am still awaiting a refund and had to buy a ticket at the costlier price. I am sending all the details to the advertising authorities in both brittain and spain. That is just old fashioned fraud. If it was a genuine mistake, people from all over would not be complaining about the same thing.
Don't use then, they are fraudulent

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Aug 09, 2010 8:54 pm EDT

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

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Contact eDreams customer service

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

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