eDreams
reviews and complaints

Greetings, While purchasing my airlines ticket, eDreams have not shown all the charges and only charged them directly on my credit card. So instead of an amount that have been shown on my eticket and reservation, I had additional charges of $50 which were not shown on any part of my reservation. On top of it, when I asked for a breakdown of my price paid by calling customer support, an agent just told me it would be cheaper just to have a no show instead of doing anything and no cancellation or changes could be done. Very disappointed in eDreams services and how they work and am planning to share it with other consumers on social media. Regards, Bermet Marat-Kyzy.

I recently booked flights through eDreams with Ryanair, booking confirmation: FJ2ZUS BHGNUV. I have had a number of problems with their service which I shall detail below. I took these flights at a rate of £428.59, with the price breakdown of the following: Ryanair: £183.91 Ryanair: £216.98 Edreams: £27.70 These amounts total £428.59. On checking my bank account, a payment of a higher amount has been taken. The payments taken from my bank were the following: Ryanair: £196.08 Ryanair: £216.98 Edreams: £27.70 These amounts total £440.76 This higher payment of £12.17 was not authorised by me, as I did not agree to that fee. This is not what was sold to me so I required a refund of the difference and an explanation why this extra amount was withdrawn from my account. Further to this, when we attended Malaga airport to check my suitcase in, I was shocked to find that the bag I had paid for was not registered with Ryanair. The lady at the counter explained that the 20kg bag which I had paid Edreams for had not been processed as it was not on their system. This caused me great frustration. I tried to explain to her that I had purchased it with Edreams but she assured me the only option I had was to pay an extra €55 for the case due to eDreams error. I was fortunate enough to have this additional money available for the service and obtained a receipt for my bag. I was absolutely appalled with this horrendous service eDreams provided, over charging me for the flights and then failing to register my bag for the return flight, costing me a lot more money than it should. Not only have I had the humiliation and embarrassment of holding up a long queue of passengers while their error was fixed at my expense, I am left feeling that the company have stole from me by charging me for services they didn't provide and taking more money than you should. I had thought Edreams were a reputable company. My minimum expectation was a full reimbursement of the £12.17 over-charging and 55 euros expense incurred to rectify their error and made the request on 20/09/15 via their website (ref: [protected]-[protected]). On 01/10/15 I received a reply stating that I would get my £12.17 returned - claim ref: [protected]. They completely ignored mention of the 55 euros and made no mention of it in their email to me. Due to this I was forced to call their expensive premium rate number for 17 minutes to complain further where I spoke with a Gustavo Jaen who requested bank details from me and a copy of the receipt which were provided on 02/10/15. On 08/10/15 I had received nothing so called again to complain, spending 27 minutes speaking with a buffoon on the phone who was as useful as a chocolate fireguard and could offer me no explanation why I was not refunded and experiencing such horrendous service. As of today, I have received no refund for the 55 euros and feel I will not get this money back, meaning I am not only 55 euros out of pocket but also the price of phone calls trying to get this money back. I am at a loss what to do, please help me. David Clayton

We booked a flight from Stuttgart, Germany to Perth, Australia on the German edreams site and paid per bank transfer. After they recieved the money I became an email that it costed 160 euros more than originally transfered however I did have the option to get a refund. I opted for the refund option by informing the service hotline and through the form on the website. The process of informing edreams and getting out money back took over 7 weeks despite our persistance. We called the hotline every 3 business days and went through the same procedure every time, they took our bank details over 6 times, had countless excuses why it was not being processed. They did not even reply to the online forms, although this is their main type of communication! Finally after 6 weeks we were forced to go to a lawyrer and after informing edreams about this move suddenly the money was on our account again. If this kind of payment is too hard for edreams to deal with then they should not offer it as an option! I would not recommended edreams to anybody! This was a stressful and annoying experience, very unprofessional and non-transparent with customer complaints e.g. no reference number or confirmation email for complaints on the German site Ref: Z2IIYV Booked: 24.8.2015 Money returned on account: 12.10.2015

Made the above booking 27/9/15 for travel knock-manchester-malta on 1/10/15. I received the eticket but no receipt or breakdown of my payment of 281.53 to include charge for bag & insurance. Heard news of my mother's illness on the morning of 1/10/15 & immediately called edreams customer services to reschedule. First time line not good & accent unclear (Customer services are all indian working out of india) plus he had no clue how to reschedule my travel. 2nd call the line was better but was told I must cancel direct with the airlines. Called both air lines to be told booking locked to edreams and while they would like to help they were prevented from doing so. Even a 3rd airlne was mentioned (Hahn) but on calling them they do not deal with the public but the airlines deal through them. Big mess big confusion but no-one willing to solve the matter & reschedule my tickets. I called both flybe and air malta to advise that I would not be flying that day & was trying to reschedule my tickets. Edreams do not respond or care about their good name but on checking see they don't have one. They will not even issue me with an invoice to show my taxes paid or to assist the insurance company to resolve matters. I question why reputable airlines even national airlines use a company such as edreams and I question hahn airlines also for being the intermediary for this disreputable company. Knowing what I know now but hitherto did not know I would not use them again so why flybe, air malta or hahn airlines? These airlines have a duty to their country and a reputation to uphold. And where are the travel industry watch dogs & why are they not dong their jobs policing the industry ensuring that customers are protected and policies & procedures upheld? I see that european countries have brought edreams to task on several occasions with heavy fines yet they continue to operate as though nothing untoward ever happened as they usurp online facilities to peddle their wares. If they had any shred of decency they would ensure that their lines were local calls, answered promptly & passed to an efficient properly trained representative preferably in the area of operation. I do not lay blame to people in india are left to their own devices with poor management and little support from the corporate levels. I clearly put blame at the door of the corporate level of edreams and at the door of those paid to see that consumers are not exploited. Consumers should not be calling india long distance. Consumers should not be left hanging on the line hoping for help. Consumers should have their money protected. Consumers should not have the stress of what I went through over a 5 hour period and again most days since to no avail. Companies such as edreams who have been fined large amounts of money by european countries for failure to comply with consumer issues should be disbanded and closed down. They are pariahs to the unwitting consumer and bring shame to the travel industry as a whole. Booking details below: confirmed booking book your hotel in malta and take advantage of our incredible prices! Booking references you will need these codes for doing your check-in and for managing any enquiries related to your flight. Departure from knock (Noc) to malta (Mla), with flybe and air malta 3pnxbt see itinerary details next steps your reservation is confirmed. You will see the details and flight itinerary below. This booking is composed of flights of several airlines. This e-mail is a summary of your purchase and the proof of your flights reservation. For your flight, the only thing you need to carry out to the airport is your boarding pass and documentation your booking travel itinerary date airport airline operated by departure duration: 10 hours 45 minutes departure 14:45 thu, 1 oct knock (Ireland) - knock intl (Noc) flybe be 664 flybe arrival 16:00 thu, 1 oct manchester (United kingdom) - manchester international (Man) terminal 3 aircraft type - dh4 class - economy connection - change plane and terminal check with airline for boarding time and gate! Transfer duration: 6 hours 10 minutes departure 22:10 thu, 1 oct manchester (United kingdom) - manchester international (Man) terminal 2 air malta km 147 air malta arrival 02:30 fri, 2 oct malta (Malta) - luqa (Mla) aircraft type - 319 class - economy passengers passengers type identity document bags xxxxxxxx adult departure: 1 departure from knock (Noc) to manchester (Man), with flybe 3pnxbt be/etkt [protected] from manchester (Man) to malta (Mla), with air malta 3pnxbt km/etkt [protected] travel insurance thank you for showing confidence in edreams for your next trip. Please find below the details about the insurances you subscribed to with your booking: cancellation insurance ® flight: 3pnxbt destination: malta departure date: 01-10-2015 please click here to open a pdf file with the details and coverage of your policy and contract with edreams and the insurer. For any incident, please follow the instructions included in here. Insured: - xxxxxxxxxx the total price is € 14.00 edreams wishes you a happy trip! Payment customer details price and payment method full name: xxxxxxxxxxxxxx phone number (S): xxxxxxxxxxxxxxxxx e-mail: xxxxxxxxxxxxxxxxxxx the total cost of your reservation is : € 281.53 terms & conditions about your purchase and privacy policy the price of your trip cancellation insurance € 14.00 the details of the amounts charged to your card are shown below : - edreams : € 281.53 information of interest check-in online edreams makes your flight check-in easy. Get informed here to know how and when to check-in for your flight and to print your boarding pass. At the airport, you will only have to go to the boarding gate. Notes and advice your travel documentation passengers must have a national identification card or passport for domestic flights and a passport for international flights. Some airlines reserve the right to request the bank card used to pay for the ticket. We recommend arriving at the airport check-in desk at least two hours before your flight departs. Note: the administrative authorities will inform you of the formalities necessary to travel (Passport, visa, and vaccines). It is your responsibility to comply with these formalities. You will not be entitled to any form of reimbursement if you are denied boarding by not presenting the documents required (Passport, visa, and vaccines certificate). Note: edreams reserves the right to refuse to issue tickets or to require additional documents under the terms of its own security policy. Please keep in mind that you'll have to provide some personal identification details known as advanced passenger information (Api) to the airline before check in. You can contact the airline directly or call our customer service call centre. Other information note: we cannot guarantee the price indicated on this page before your tickets are issued. The tickets will be issued when we have processed your credit card transaction. Important for payments with a debit card: if you paid your booking with a debit card, you may receive a temporary extra charge in your card. The first one is the effective charge of your ticket total amount and the second one is a temporary charge of the same amount. This second charge will automatically disappear from your account between one week and a month. This often occurs for transactions with travel agencies spanish banks, card suppliers and iata. Changes and cancellations please note that this fare does not include free baggage. Extra payment for baggage. You can buy discounted baggage allowance by contacting our call centre. Airline tickets restrictions: for changes and cancellations please call our customer support desk at [protected]

On October 7th, I bought tickets through E-dreams platform(Reservation # 3928GQ) and the money was debited successfully for a different/greater price I approved to pay for. I approved to pay USD 547.32 and E-dreams took USD 647.32. After 24 hours they cancelled my trip because of a "system error", so I called the call center and they said in 48 hours I would have my money back. I asked them to sent that information through email and they did so. Nevertheless, a week has passed and the money hasn't been credited. I call back again, they told me it will take 1 more week because the refund hadn't been processed the first time, so they did it manually and it will take longer. I would like to get at least a coupon of the 100 extra-dollars E-dreams took from my account without approval, a repair for all the inconveniences, and of course I need my money deposited in my account today.

Despite having booked and paid for luggage on our return flight from Malaga, the air line company had not received any booking and so had to pay again. Despite emailing and ringing customer support, all I have is two customer reference numbers and a promise, over the phone from customer support, that they will refund our extra payment if I completed another complaint form!As yet, no refund, just the second customer reference number ...

I purchased 4 tickets with edreams for flights to Spain. The cost displayed was slightly cheaper than booking with Ryan Air direct so I went ahead. The last screen you get to see before you submit your card details states a FINAL PRICE. My final price was 705. It said nothing of a transaction fee or anything. After I made the booking a confirmation email came back to me saying I had been charged 700.99 plus 643.84 transaction fee. Having checked with my bank they actually took 726 plus 643.84. Clearly had it stated a fee this big I would not have booked but it did not. I have phoned (at huge expense, just don't phone them) and emailed edreams and they keep coming back not answering my queries but just saying the amounts are correct and I was told of the fee on that last page before I submitted my card details. I have since done a dummy booking and confirmed for my own sanity that it DOES NOT state a fee on that final page. At least the dates I checked between 26/9/15 and 30/9/15 it didn't. So they are wrong. They are misleading and I actually think they are fraudulent and should cease trading. My bank are chasing them for the 643 as my bank have already credited me my 643 back. No one in their right mind would pay a £643 fee for just booking flights through an agent. £20 maybe. They are con artists and they know it but keep trying to make out they are legitimate. I'm not even worried about the extra £26 they took although maybe I should be. I kind of think well maybe that's a fee combined with a slight change in flight prices when we clicked book. It's the £643 that they think is ok when it was a hidden unknown unseen fee that they sneaked in.

I am extremley disgusted and appaulled and and I will never use this complany again. I was advised that my charges would be £29.97 to book 3 return flights with Ryanair from glasgow to Dublin, I then received confirmation from Ryain confirming these flights, the web page timed out I then checked my credit card statement that showed 3 payments been take 2 for £50.04 and 1 for £29.97, called the company advise mistake was made and these 50.04 would be credited back to my card but then taken again girl unhelp, called back spoke to another agent was on the call for over and hour been on hold for 20 minutes before been transfered to a manager Loes ferarwho then advised its there service charge of 50.04 this did not show when I made the booking or I would have not booked this, why would I have not booked the flight direct with Ryainair? they advise they are unable to remove this charge but I can make a complaint probably the worst service I have had and I work in customer services then again asked if he was a manger he denied that he ever said he was remembering this is the 3rd person I have spoke to. customer service awful and also making fradulant payments from my card that I was not aware that I agreed to. I want this payment transfered back onto my card or I will be taking this further, I have also logged my experience on trip advisor to insure no one else falls for your scam if you want to contact me direct my email address is [protected]@hotmail.co.uk took place at 30/09/2015 11.30am to 12.30

I would not suggest purchasing airline ticket through Edreams.com This is the 2nd time in a month this problem took place.

Booked a flight. Got an email clearly stating:

"We are currently checking a problem we have detected with your bank card during the payment process. As soon as we have verified that everything is correct we will send you a ticket as indicated below. If it is not possible to complete the payment with the credit card provided we will contact you by email to inform you of how your ticket can be issued."

I called and they told me to wait 24 hours. I could not. I had to find another flight that cost me 757, 40 Euro more. I used the same credit card with no problem.

Today I discovered that Edreams.com did not have a problem with my credit card because it was charged in full prior to the email being sent to me.

They lied, and it cost me.

i have booked a flight to gran canaria on the 9th October baggage was added to that flight. then the return flight IWP3KA baggage as not been added. I have been in contact with customer service who have confirmed that i have paid for baggage and this was missed off by you. after 6 days of emails and phone calls this is not sorted
Lucas Dias Dear Deborah, Let me send this to my supervisor so we can add luggage asap. Best regards, -- Lucas Dias ODIGEO Barcelona Travel Agent Level II lucas.[protected]@odigeo.com 601 World Trade Center Norte PL6 Mo
Sep 21 at 5:43 PM
[protected]@sky.com RE Flight IWP3KA there is still no baggage added to the return flight please sort this out as this is now the 3rd time of asking and this is getting beyond a joke On Monday, 21 September 2015, 17:43,
Sep 22 at 8:42 PM
Lucas Dias Hello Deborah, We will add the luggage shortly. Bestr regards,
Sep 23 at 9:46 AM
[protected]@sky.com re flight IWP3KA I have checked with ryanair and the baggage has not been added to the return flight it is on the outgoing flight this getting beyond a joke this is now the 4th time of asking can i ge
Sep 23 at 5:30 PM
Lucas Dias The flight is on the 16th of October, please dont stress, no rush... We will add it before you fly. Best,
Sep 23 at 5:37 PM
[protected]@sky.com I think i would like a manager to take over this case and get incontact with me when this has been sorted my number is [protected] call after 5pm call tonight with an answer
Sep 23 at 5:37 PM
[protected]@sky.com I think i would like a manager to take over this case and get incontact with me when this has been sorted my number is [protected] call after 5pm call tonight with an answer
Sep 23 at 5:40 PM
[protected]@sky.com You sent me an email say do not stress my flight to not fly till the 16th october i fly out on the 9th october and it has taken 6days and this matter is still not resolved i paid for baggage both flig
Sep 24 at 7:20 AM
[protected]@sky.com You sent me an email say do not stress my flight to not fly till the 16th october i fly out on the 9th october and it has taken 6days and this matter is still not resolved i paid for baggage both flig
Sep 24 at 7:20 AM
[protected]@sky.com re flight IWP3KA still no bags added sort out asap i need to print the boarding passes
Sep 24 at 5:12 PM
[protected]@sky.com re flight IWP3KA still no bags added sort out asap i need to print the boarding passes
Sep 24 at 5:12 PM
[protected]@sky.com I have check the flight again and still no baggage added to IWP3KA as I have paid for this and it has been almost a week since i started to query this and was told that you would get this sorted and i
Today at 4:07 PM
[protected]@sky.com
To [protected]@sky.com Today at 4:07 PM
I have check the flight again and still no baggage added to IWP3KA as I have paid for this and it has been almost a week since i started to query this and was told that you would get this sorted and it still has not I would like this passing to a manager to deal with as I have no confidence in you

22/09/21015
Firstly, I wish I had taken time to read these reviews before booking with Edreams.
We booked a very last minute deal yesterday, the prices kept increasing (which I now understand is a 'standard'). We were assured that this package was available so we paid on the basis our outgoing flight was with Easy Jet for 06.30 today and a return flight using Wizz Air as well as hotel.
We were delighted to receive an email within minutes confirming our inbound flights and accommodation but no outbound flight details came through other than to say status 'pending' Concerned that we were due to fly out in 12 hours, we called customer services, the first attempt was met with a hang up once finally connected, the second attempt resulted in being told 'I cant hear you' when asked, can you hear me the reply was 'no I cant hear you' quickly proceeded with another hang up, having concluded we would be better ringing through to new bookings as the complaints department were clearly having a bad day and unhelpful, I explained my concern and was told I would be put through to the right department...there followed 30 minutes of being put on hold before being cut off.
Having faith that the email would arrive and after a few more attempts to call and sort this out, we left for the airport via a cab (no trains or public transport at 4am) which cost £70.
We arrived in time for check in but were told by Easy Jet we were not listed to fly. The informative Easy Jet rep told us had we arrived 2 hours earlier, we could have been booked on that flight as there were plenty of seats on our proposed flight and that this is not the first time they have heard poor reviews about Edreams
Devastated, tired and disappointed we traveled back home (at another cost of £50) as no other flights were leaving to our destination today from any London airport.
When we eventually got home, we called the so called 'customer service' number, it seemed previous calls were not logged so I had to go through it all again ( so much for your calls will be monitored and recorded for training purposes)
There was no apology for ruining our holiday but simply a ramble of excuses to include that the Easy Jet flight was fully booked hence they were unable to confirm...firstly, we called Easy Jet and spoke to their reps who confirmed the flight was not full, secondly how could Edreams take a booking if there are no spaces? you would not reserve a table at a restaurant if there was no availability but most importantly, why would they not tell us?
So apart from the travel costs of £120 and the additional hotel cost for a day that we cannot be there as Edreams could not confirm our flight, I am keen to hear what response they provide for this absolutely dismal service, also I want a refund for the hotel and avoidable travel costs (we know having read reviews there will be 'company line') but you messed up, just own up, you ruined our holiday and we had to book new tickets directly with the airline and cut our paid holiday short.

It appears that Edreams is not a package holiday provider but a 3rd party 'middle man' supplier who contacts each provider (at premium/admin costs) to secure your booking...and they cant even get that right! It would be cheaper and more secure to book everything ourselves in the future as at least you can speak to someone should there be any issues.
24 hours after booking I still have no email from Edreams confirming my flight was not booked and so must still be pending even though take off was 12 hours ago.

I welcome your reply and hope that Edreams accept responsibility for your failings and reimburse me for the fares I incurred, the lost day of holiday for my partner and I and hotel booking.

Booking details

Pending Reservation
Your booking is pending to be confirmed by the airline.

Booking references

You will need these codes for doing your check-in and for managing any enquiries related to your flight.
Departure
From London (STN) to Split (SPU), with Easyjet Pending
Hotel
From Split, Apartment Immortelle Confirmed
Return
From Split (SPU) to London (LTN), with Wizz Air Confirmed

Next steps

Hotel:
The hotel reservation has been confirmed and the reservation number is
Remember to print out the hotel voucher included on a previous email. It must be presented upon check in.

Your booking
Travel Itinerary
Date Airport Airline Operated by

Departure
Duration:
2 hours 25 minutes
Departure
06:30 Tue, 22 Sep London (United Kingdom) - Stansted (STN) Easyjet
U2 3021 Easyjet

Arrival
09:55 Tue, 22 Sep Split (Croatia) - Split (SPU) Class - Economy

Return
Duration:
2 hours 45 minutes
Departure
Split (Croatia) - Split (SPU) Wizz Air
Wizz Air

Arrival
London (United Kingdom) - Luton International (LTN) Class - Economy
Different airports for inbound and outbound

APARTMENT IMMORTELLE
Split

Just 180 metres from the Marjan Forest Park, Apartment Immortelle is located in Split, 550 metres from the UNESCO-Diocletian's Palace. It offers air-conditioned apartment with free Wi-Fi. The apartment features a flat-screen TV with cable and satellite channels and a fully equipped kitchen with a microwave and an oven. Featuring a shower and a washing machine, private bathroom also comes with a hairdryer and free toiletries. The nearest grocery store is 100 metres away, as well as a restaurant and a bar. Split Ferry Port and the Main Bus and Train Station are 1 km from the Apartment Immortelle.

Room Only
Pay directly at the hotel
Room Type
Others - One-Bedroom Apartment

Passengers
Passengers Type Identity Document Bags
Adult
Departure: 1
Return: 1

Adult
Departure: 0
Return: 0

Payment
Customer details Price and payment method
We will send your ticket to the following e-mail address:
e-Mail:

The total cost of your reservation is : £ 800.93
Terms & conditions about your purchase and privacy policy
Conditions relating to the hotel reservation
The details of the amounts charged to your card are shown below :
- Easyjet : £ 146.97
- eDreams : £ 259.49
The total amount of £ 394.46 will be paid directly at the hotel in cash or by bank card. Please keep in mind that if you selected a non-refundable offer and do not show at the hotel, the hotel will proceed to debit your card. The prices in this ticket have been converted from the airline's currency in order to display it in your local currency (£). The exact price for the hotel booking is 539.00 €.

You have requested an invoice for the services you ordered. When the tickets have been confirmed and payment made, we will send you an invoice to the e-mail address you indicated.
You will find the information you gave for invoicing below.

edreams offered cashback via Quidco. I used them for a stay in Majorca in May 2015. No cashback was paid or acknoeledged. In September the cashback (£72 or thereabouts) was refused because edreams apparently had no record that I'd booked therough Quidco. I can serach the Quidco site and find the transaction in question.
It's interesting that edreams has now decided not to offer cashback through Quidco which leads me to believe that they simply decided to to pay.
Will I use edreams again? Guess!

Dave Bell

Whilst walking part of the Camino in remote villages of Spain I received a text message telling me my flight was no longer 21.55 on 20 September but 17.30 on 20 September.

no-one was picking up the phone or answering my emails. So because there are very few trains and buses back to Bilbao I needed to pack up swiftly pay 40 euros to get me to Palenta and then catch a train to Bilbao over 36 hours before my flight was due. There was no where to stay and had a choice of sharing a room with a stranger who was male or sleep on the streets.

Finally E dreams answered their phone at 12.00 on 20 Sept approx 20 hours after sending the text message. They said they knew nothing of the text message and the web page it linked to - which showed my earlier flight time.

I booked a flight with edreams not too long ago under the understanding that I would be able to change the date at any time. I even purchased the 'premium service' add on to ensure I wouldn't run into any issues. This premium service supposedly allows me to change and cancel at any time, free of charge (It does not say anything about 'depending on terms and conditions of flight and airline policies' when you purchase this ticket, or that the charges you are free of are simple edreams administration fees. It does not state this anywhere). It's also supposed to give me access to a free priority customer service phone line 24/7. Not only does this number not work, when I called their (Expensive) general customer service line, I was told that my ticket was non-transferrable and nonrefundable, no exceptions, despite buying their service that was supposed to eliminate this issue.

The woman I spoke to from edreams continued to simply read off a script and not explain to me why I was not allowed this service even though I paid for it. She stated it was down to the airlines policy on changes and refunds (I checked the airlines website and they absolutely do allow changes and refunds). The more questions I asked the more she regurgitated the same response, and it was pretty obvious she didn't really understand what I was saying during the whole conversation anyway.

I understand that I know very little about flights and travel agents and how it all works, but why offer a service and make me pay more for it when it can't even be applied to the ticket i'm purchasing?! Why am I paying for a service that seemingly does not exist, and why was it not made explicitly clear when I purchased my flight that the ticket I chose was so restrictive, I would not be able to make use of the service anyway.

Nothing edreams has offered with this service have they pulled through with. As always I am extremely disappointed with edreams service and the unprofessional way in which they handle things. As far as i'm concerned, I am entitled to a full refund, or a change free of charge. Edreams cannot get away with operating like this and i'm now in an extremely debilitating and inconvenient circumstance. I cannot take this flight due to an emergency, and on top of that i'm now short of almost $1000 because of this absolute waste of time and money, and edreams make it pretty clear at every turn they have no interest in helping or acknowledging their false claims and terrible service.

They advertised for 295£per person flights+hotel and sent me email for £590.57. When I completed the booking flights+hotel was £653.18 value that came out the debit card and paid to edreams. Now I have the emails confirming the booking and I have to pay an extra £87.22 for the hotel there. In any step of the booking process this is mention, the figures do not match anywhere with the booking and yes, I have read all the terms and conditions. Lats time ever I use this scam.

J'ai réservé ce jour un vol aller simple de Marseille à Oujda pour le Vendredi 30 Octobre 2015 (au nom de Danièle Jemma ép. Gouzon).
Le montant de 50 Euros demandé a été payé par Palpal mais il reste en attente de votre action.
Je ne dispose d'aucune confirmation de cette réservation, ni même de sa référence.
Je reçois un mail de e.dreams m'enjoignant à terminer ma réservation alors que toutes les étapes suivantes consisteraient à réserver une nouvelle place...
En attente vos éclaircissements

Gouzon

This company is absolutely horrible and more than live above and beyond their bad reputation. I didn't confirm my ticket, but it got processed anyway. I canceled my ticket with the airline but edreams won't refund or do anything to help me get my money back on their part. They are not understanding at all and they are rude. I was on the phone for 20 minutes but all they kept saying is that there was absolutely nothing they could do: not even a partial refund or some help. They disappoint in every way and charge a ridiculous price for finding a ticket that is cheaper booking with the airline. I wish businesses like this weren't allowed to exist. I just want my refund, especially because I never finished the confirmation of my ticket. I never agreed to the price they charged me!

An authorized charge of over 400 Euros was applied to my credit card on August 31st
I have never purchased anything from this company and they should not have my card details.

Vacaciones Edreams: please contact me immediately - the relevant authorities will be notified.

Regards

Heyka Mueller

After having failed to receive refund for a flight that I insured in 2008, when I could not depart because of a sudden and tragic illness of my father and where I had spent several exchanges of mails and paper correspondence I had promised myself I was never going to even open the EDreams website again.
Which I kept up to August this year. I needed to buy a Malaysian Airlines ticket, Kayak identified a good fare and sent first me to Tui, I made the transaction with them, after 2 hours they contacted me to say that they could not confirm the flight and that they had NOT charged the credit card.

Here I was so stupid to go again into Kayak and accept the EDreams proposal, EDreams accepted the transaction and the payment. After 12 hours EDreams contacted me to say that the flight time had been delayed by 3 hours (something unfit for my schedule); at that point I said that I did not want the flight anymore; answer: Ok but you have to pay our Edreams booking fees and the airline company will take 2-3 months before refunding you...

The difference in approach between TUI and Edreams is amazing. If you read this post please cancel EDreams from your browser...
Edreams ? No ENightmares

This is regarding reservation 4C8QCS flight, June 17th 2015, with Brussels airlines from Paris CDG to Chicago ORD with a layover in Brussels.

I am extremely disappointed with the misleading information lack of transparency and injustice imposed on me with my past experience booking with Edreams.

I booked two identical tickets for me and my boyfriend and also purchased cancellation insurance for both of us, knowing in advance that we may need to change our flight dates due to new work commissions.

So when I did call edreams to change the flight for my boyfriend I was shocked to find out the flight i booked was NON REFUNDABLE, NON EXCHANGEABLE, no where at any moment of my booking was this important information shared with me. Why would I buy cancellation insurance on a flight which is anyway totally non flexible? Why was this information not transparent at the booking? Every airlines shares this information out of hope for good morality and good business.

I then attempted the process the file an insurance claim because the reason for the cancellation was because of a new job contract signed for my boyfriend ( a legitimate reason as stated on the AON website). I cancelled the booking directly at the Brussels airlines counter at the airport and the would NOT issue me a document of this cancellation, which I would need for my insurance claim.

I then called edreams to try to acquire a document showing I had cancelled my flight and they had no record that this flight had been cancelled as there was no communication between Brussels Airlines and Edreams.

The next document I needed to provide was an invoice stating the amount of the tickets that I was requesting to be refunded b y the insurance. Same story neither Edreams nor Brussels Airlines were willing to provide me this paper work, pointing the finger at each other, rather than providing me any customer service.

The third document I would need to file a claim ( as I kept pushing forward for some evidences) was an e ticket or the terms and conditions of the fare for which I purchased. This official eticket was never issued to me, and the terms I have no copy of. I cannot login to edreams and search for this information in my past purchases and trips like any other reputable website.

This is not the only time Ive had a bad experience. It's possibly the 3rd or 4th time and definitely my last. If the travel agency Edreams cannot manage its relationship with the insurance company nor the airlines through which they provide bookings, it is basically a worthless and dishonest service, and will not be worth the slightly lower airfares it provides. It has been a total nightmare.

If edreams could provide me with the documents I am requesting to file my insurance claim, it would somewhat makeup for the damage done here. But absolutely must change their misleading and badly made website which is intentionally made to give you as little service and info as possible