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4.3 8804 Reviews

eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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2:20 pm EDT
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eDreams flight refund

I booked with edreams from lax to Seattle took my credit card an charged 241.00 dollars and then charged me another 21.59 and then again another 21.59 then i called and they told me it was a soft charge but i asked why twice with no answer and i left it alone that night i received a email from spirit airline that they cancelled the reservation because of non payment i contacted edreams again and said they didn't have a reason why they didn't reason why spirt airline didn't receive the funds from them so it was canceled i have called 5 times to get my money back it has been almost a week and still no refund of my total amount of 241.00 and the double charge of 21.59 stay away from these crooks looks like im going to take it to court STAY AWAY FROM THESE CROOKS

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12:33 pm EDT

eDreams payment rise after confirmation

On the 29th September 2016 I was looking for a return flight from Ibiza to London. I found a British Airways flight, flight number 2727 advertised as £137.90 on the E dreams website. The flight was to leave Ibiza at 00:15 on Saturday 3rd September 2016.

After clicking to confirm that was the flight I wanted and filling out my personal details I then clicked to confirm my payment with E dreams. This process took no longer than ten minutes. I looked down to the receipt of payment and I had been charged £215.83 (A price jump of £77.83).

This was not the price I agreed to. I called the E dreams centre twice to ask for an explanation and potentially cancel my ticket. They told me to write on their 'Help me' section of their website. I did this, and received a follow up email straight away that my complaint had been received and they would reply as soon as possible. 5 minutes after booking this I looked up the same flight on E dreams to make sure I had not made a mistake. This time the flight was advertised as £92.66! I have taken a screen shot of this with the date and time clearly visible. To date, I still have not received anything from E dreams in relation to this.

Because I did not receive a response I was forced to use this ticket. I still have not received a follow up email to explain why this has happened. I emailed the customer service team again two days ago and again have not received a response.

I would like E Dreams to be held accountable for this scam. I’ve also read a number of forums where this has happened to others, however the mark up price they have incurred is no where near £77.83.

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3:19 am EDT

eDreams shocking

Conversation started August 17
Angry customer
8/17, 9:41in the evening
Angry Customer
I contacted your company to change a flight a few days ago. No need to say that I had to call 10 times. Your operators are so rude, and, really? All Indians? Cheaper? Disgusting. I needed to change a flight due to a family emergency, my mum got admitted to palliative care. She actually passed the last Sunday. You DID NOT HELP ME, you said that to change my flight I had to pay $1400, so I booked with another company. You are the most disgusting people I've ever come across. You don't care about your customers, you just want the money. If it was up to you I was not going to say goodbye to my mother for the last time. You should truly be ashamed of that.I'll make sure I'll let every single person that I know, or that I'll come across about this. No one should ever ever receive the treatment that you gave me.

August 18
eDreams
8/18, 3:14in the evening
eDreams
Hello
Thanks for your message, we would like to apologize that, on this occasion, your experience of eDreams was not satisfactory.
In order to help you, can you please provide your booking number.
Best regards
Nathalie eDreams

Angry Customer
8/18, 5:05in the evening
Angry Customer
ZNIUU [protected] I'd like to get a refund due to my family loss and your staff incompetence. I'm still do shuttered about it, it will be hard for you to let me change my mind about your company. Bad karma

August 22
eDreams
8/22, 4:50in the evening
eDreams
Hello
Thanks for your message, and we are really sorry to hear you are not satisfied by eDreams, and please accept our apologies.
As we checked in your booking history, you contact us to make a change on your booking. Our travel agents informed you about airline's fare conditions for a change or a cancellation.
We have to inform that eDreams can't pass over the fare rules of the airlines even in this case. We feel really sorry.
We advice you to contact with your insurance in order to know if they can do something.
As commercial gesture, we'll refund you the amount of eDreams fees : 61.95aud.
We remain at your complete disposal.
Warmest regards
Nathalie eDreams

August 23
Angry Customer8/23, 1:46in the evening
Jah Ja H
I don't if I should be offended by your $61, 95 offer or not. I spent $1700 with you, that is not good enough. You know what? I'm in customer service too and when we fail badly (as you did) we go beyond rules to make our customers happy. Again $61, 95 is just offensive.
I've already been in contact with an editor of the gold coast bulletin regarding your service. Let's see what public opinion thinks when they're going to read about you stealing money off customers. According to your social media feedback looks like I'll have a lot of people that will agree with me.
Regards

eDreams
8/23, 4:08in the evening
eDreams
Hello
Thanks for your message.
We'll answer you as soon as possible.
Best regards
Nathalie eDreams

eDreams
8/24, 5:45in the evening
eDreams
Hello,
Thanks for your message, and we are really sorry to hear you are not satisfied by eDreams, and please accept our apologies.
We contacted the company to know if a full refund of the ticket can be authorized in case of family death. As soon as, we have an answer, we'll contact with you.
We remain at your complete disposal.
Warmest regards
Nathalie eDreams

Wednesday
Angry Customer
8/31, 5:18in the evening
Angry Customer
I see that you forgot about me again. But I haven't forgotten the $1700 that you stole from me. Shall we go legal way or you can find a solution? I'll be more than happy to talk to your CEO, dear Nathalie.

This is what I have to deal with after I'm going through the biggest pain of my life.
I lost my Mum and you're making things worst by not wanting to give back 3/4 of my life savings. Everyone who reads this, share this story, every single person should know about this and never ever book with them.

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3:16 pm EDT

eDreams unauthorized credit charges, booked too many nights in hotel and charged me

I have called their contact number - it goes dead every time. There is a contact number next to my credit card charge but it is a different agency. This agency tried also to contact e-dreams to no avail. They are also aware of the bogus phone number on my charge.
My ref # to e-dreams is [protected] and the extra night in the hotel ref # is [protected].
My flight left on the 15th august but to the uk you do not arrive until the next day, the 16th. They booked the hotel for the night of the 15th. I cannot even find a way to get in touch with them.
Lauren fox

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9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams did not get any refund

I purchased a ticket with edreams on june 15th 2016. Instead of being charged once for me my wife and my kids the amount of 450, 53 euros, EDREAMS charged me twice the amount of 450, 53 euros. I spend more than 10 hours waiting on the phone for a representative since june 15th to get my refund for the 2nd reservation their website did. There were obviously an error from their website. I did not book 2 reservations for me and my family for the same day and time. EDREAMS do not answer email. It is unacceptable. Today after 50 min of hold, I talk on the phone to a EDREAMS representative about the refund and he said they send 220 euros as a refund on august 19th. I did not receive any refund. EDREAMS are thief and stole 450, 53 euros from my family. EDREAMS are thieves and scam. Your company should be called ENIGHTMARE. this is the worst company ever

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Judy Sachs Sullivan
, US
Sep 28, 2016 8:38 am EDT

Is there an email address for them, I cannot find it! They charged me twice and I cannot get through to customer service! Help! Judy jampa@comcast.net

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GRAHAMroy
, US
Aug 30, 2016 4:12 pm EDT

Dear sir,
My wife and I were at LAX 06-20-2016 flying to Copenhagen with Norwegian air, flight 7091/7092, . We were also with, our three grand kids, my daughter & her husband were on the same trip

At lax my daughter was not allowed to fly due to a technicality with her passport not being in some 6 month requirement, even though her passport dates were still valid. There were no check or balances with their on line passport system website. It did not flag any problem, we had no prior knowledge of this 6 month req’mt either, we Just got lucky as ours were ok. Had it flagged the problem at least it would have given her time to take care of the situation as she had logged her passport information in 2 weeks ahead of the flight or they need to remind passenger with e mails stating this req’mt, just like they do with seat changes flight time etc
This left us with a tremendous mess with extra luggage to lug around when we arrived at Copenhagen
plus 3 grand kids to take care of. My wife is 71yrs and has cancer and I am 77 years with heart problems
The staff at Norwegian air were awful and couldn't care less about the problem, very cold and indifferent at check in.
This put a lot of stress on my daughter, as she had the trouble to get home, from Lax, & drive to San Diego at 4am the next day to pay for a new passport at the office down there.
She had to pay for another expensive flight one way $800, 3 days later with British air so she could catch up too her family
This is a nice scam for the airline taking advantage of an unfortunate person circumstances and very lucrative too, as it must happen a lot
Norwegian air were very quick to sell her seat to a guy who was sitting with my grand kids instead of their mother
My daughter arrived 3 days later in Copenhagen to join us very stressed and tired after all this trauma.
The return journey with Norwegian was another hassle for her as it didn't show her seat assigned to her
and that had probably been sold no doubt, and they had to back pedal as she turned up early for the flight
I have always found other airlines willing to resolved problems and they want you back as a customer
This was a first trip with Norwegian air for me and my wife and the second for my daughter & her family and it should have been an enjoyable trip.

They totally abandoned my daughter and to put a mother of three young children through this, even for myself & my wife was not justified and disgusting plus the extra cost of it all.for her How could this relate to a security threat .
GOOD EXAMPLE Hugh Grant an actor was on the Jimmy Kimmel Show a few days ago
and he stated he had lost his passport and at the airport he said the TSA were very nice to him and let him continue without a passport
My question is why couldn’t Norwegian air have taken the time and contacted the TSA and explained her situation, we were all there, seven people, ready to go and a technicality with one passport
This certainly put a blight on the vacation as any normal person would feel

MY DAUGHTER MICHELLE HOLLOWAY BOUGHT THE AIRLINE TICKETS FROM E DREAMS
AND FROM WHAT I UNDERSTAND FROM TALKING TO YOUR COMPANY WHO REFERRED THE SITUATION AS A NO SHOW THERE SHOULD BE SOME REIMBURSEMENT FOR THE ONE LOST FLIGHT

Regards Graham Harrity

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6:10 am EDT
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eDreams refund not received

In June I booked a ticket via eDreams with Adria and Jet airlines (and also paid extra for an insurance that my money will be refunded). For certain reasons I couldn't travel and I cancelled my flight on time. The employee told that my money, circa 800 euros, will be refunded within 12 to 24 days. However, I still haven't received nothing until today. I called them several times during this period and they keep telling me that I will get the refund and that's all. Nothing else happens! The sum is big and of course very needed! I don't know what to do and who else to contact so I can get my money back. Please advise me for further steps.

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Update by KateTa
Sep 23, 2016 9:26 am EDT

Thank you very much

Update by KateTa
Sep 14, 2016 6:11 am EDT

Can you please answer my question?

Update by KateTa
Sep 07, 2016 5:26 am EDT

[protected]

Update by KateTa
Aug 29, 2016 6:50 am EDT

I can't respond to that private message. Where should I answer your question?

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6:54 am EDT
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eDreams my card got charged extra days after I had already purchased my flight

Hello,

Edreams has taken an extra £35.99 out of my account even though I already paid for my flights which included an Edreams handling fee so I should not have been charged again 5 days later.

I would like an explanation and a refund immediately, this is unacceptable business.

Thank you.

Charlotte

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4:16 am EDT
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eDreams no refund possible in case some things go wrong.

If there is a trouble like cancellation of the flights or missed transfer flight due to an airlines' delay forget the edreams or their insurance provider.They do not back you or help you in anyway. They do not follow the situation and give advices to you either. There are several customer service representatives but they do not know what to do in these types of situations and either they give you false advices, or simply ignore you, tell you to wait, or they just pretend to not understand the overall situation and at the end you do not only lose your money but your time also get frustrated and feel deceived. In my case firstly, my flight was cancelled and later rearranged in the other day but then i missed my transfer flight due to the airlines' delay and at the end couldnt reach to my destination on time. Then I wanted to cancel my return tickets as well but always the company representatives told me to wait for the update, etc.I contacted to the insurer as well but the insurer refused to give back any kinds of a refund or helped me at all. Also, the process is so slow that you need to wait weeks in order to get a proper answer but at the end if you have the option of cancellation of your return flights and take back a minimal refund, you lose this opportunity due to no show as well. A completely disasterous service and all of their costumer representatives.You can pay extra money by being a vip customer and get an insurace but still everything is completely useless. No help at all in case somethings go wrong!

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Minnie Woodley
, US
Aug 12, 2016 10:02 am EDT

I bought an online ticket from Edreams in June 2016...unfortunately for me I made a mistake on the surname of the person that I bought the ticket for...she is my god daughter! I mistakenly used her maiden name and not her married name!
I have had so much trouble and been in contact so often...they tell me to phone a number and when I eventually get through to that number I am kept waiting until the phone cuts off!
I was dealing with the UK and paid Euro 334.65, I am 77 years old and really cannot afford to loose that money!
To get my god daughter here to me for a visit I was forced to buy another ticket thru' South African Airways and was assured that my money will be refunded to me...SAA said that they could not refund my money because it was an electronic payment which left me dealing with this crooked Edreams outfit again, much to my disgust!
Never, ever will I recommend this agent to anybody that I know! Mrs. Wilhelmina J Woodley[ Zambia, Afr8ica]

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K
2:39 am EDT

eDreams price of booking changed during the processing of my card details

Hello,

[protected] is my booking number, I booked a trip to Belfast using your website after double checking all my details I put my card details in and purchased the deal when I put my card details the price of the total trip was £235.57 the website took about 3 minutes to complete the card processing part and then said the total price of the trip was £275.35 ! that is not the price I had wanted to pay for this trip. After being on your website the best part of 3 hours trying to get your discount code to work which is on your website I had seen that this was not going to work and gave up and went on to buy the trip. This is a very misleading way to do business and I am extremely unhappy with the service I have been provided by your website. I would like to make a formal complaint as i have contact you by phone which i was meant to be contacted back about yesterday this did not happen after spend more of my money on the phone as you charge for your calls ! i have also contacted you via social media (facebook) as you at least reply to these questions and from what i can see on this page and on the facebook you are doing the same thing to ever customer. i would like a refund of the price going up as you had added "service fees" which were not clearly print which is against the law! i am extremely unhappy with the way i have been treated by your company and will be going to the financial ombudsman about this!

Regards
karen millar

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3:20 am EDT

eDreams airline ticket/customer service

Worst customer service experience of my life. Insurance was advertised by the company AON when I originally confirmed my flight, so I gave them my credit card information and everything else. However, there was an error and I received no explanation of what happened or whether or not my flight insurance purchase went through. I didn't know whether I had the insurance or whether it was fraud or identity theft or what happened. Totally suspicious. Then began my nightmare phone ordeal. The first time I called edreams, I wanted to change my departure time. The employee gave me an incorrect number for The airline, which wasted my time. I had to call back several times, receiving incorrect information several times such as the fee for changing flight times. My worst experience was with supervisor JASMEET. One of the rudest people I have ever dealt with. He gave me an incorrect price of $50.00 for changing my flight, then I corrected him and he changed it to $10.00, and sounded angry and started to raise his voice when I asked him why everyone was giving me different prices. He called me a liar several times, especially with regards to the strange insurance happening, even though I gave no false information.He disconnected my call when he got tired of answering my questions, and then when I called back he denied doing that. He refused to give me any information about how to contact the insurance provider that was listed on the edreams website, and finally after I had to bother him many times, he told me the name of the provider but refused to help me with any contact info and simply told me to google it myself. Rude, abusive, unhelpful, and dismissive are the words to best describe Jasmeet. I will never use eDreams again and I will tell all of my friends the same. I will also report them to the better business bureau for false advertising, as the only reason I booked my flight was because I was told insurance was available, but I when I went to confirm the transaction, an error that wasn't my fault but theirs prevented me from receiiving all the benefits that were advertised.

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8:37 am EDT

eDreams no valid ticket

I purchased a ticket from edreams, booking number [protected], frankfurt de to alexandria la usa. It has been a week, yet there is no record of a reservation with united. I received a booking confirmation email with a reservation locator number, yet the edreams website says that my booking is still "in progress". I am very concerned based on other traveler's experience. I have reached out to customer service on both facebook and twitter to receive an updated status, but have received no response. Have i been scammed?

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10:12 am EDT

eDreams refund service

We bought 2 tickets for the flight on 29.06.2016 from IStanbul Ataturk Airport to SAn francisco Airport by Air France from edreams.com. BEcause of the terrorist attack at the Ataturk airport the flights were cancelled. We applied for a refund by calling edreams contact number nearly 1 month ago. We were told to wait for 3 weeks. Now 5 weeks passed . Still there is no refund or no reply about the situation. How long do we have to wait more?

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5:05 am EDT
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eDreams poor customer service

My plan was to go to Basra to see my family.

The flights were purchased, but without me knowing, one part of my journey had been cancelled, and edreams failed to inform me.

Then the journey, on arriving in Basra, I realised one of my bags was missing, so I asked my husband to inform them, as I didn't have any form of communication with me at that time. My husband spent the best part of 30 minutes on the phone going through a series of levels, only to be told at the end, that the other party had hung up.

I tried calling them three times with the same happening every time. All I can say is, they have a phone system in place, but it's poorly maintained, as I wasted a lot of time and money calling it.

I arrived in Basra on the 31st July, its now the 4th August, and my bag still hasn't turned up. I have contacted Royal Jordanian Airways, but the same poor level of professionalism has been recieved, as if no one cares.

If you are reading this complaint / review, I suggest you stay away from both edreams and Royal Jordanian Airways, and try flying with Emirate Airways instead, as their customer service beats this lot hands down.

Many thanks,

Rana

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7:23 am EDT
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eDreams flight fare

We booked 2 tickets roundtrip BUD to OSL and return reference # [protected]. When the choice came economy or business I chose business so that I can have roomier seat and quick checkin, more baggage allowance etc. When I received the confirmation it said economy. I called customer service who fixed the mistake and he couldn't understand why that happened with the price I paid. My new confirmation arrived promptly with Business printed as class. All good. Then I noticed that there was a charge for flight cancellation insurance which I didnt check! But the website tricks you by checking it so you have to uncheck it. So I paid 63euros for that. Now flight time at Budapest. No Business checkin. No reserved seat. No business class... Ended up cramped in row 27. Economy all the way. I called the airline Norwegian Air Shuttle. They were very apologetic but angry that eDreams says there is a business class for their flights. They don't have, and said you misrepresent their airline. Just economy and flex. And in fact at a better price. So much for cheap deals. And that flex fare which we unknowingly purchased, includes reserved front row cabin seats, extra baggage, FREE trip cancellation and quick fast track check in. So we really got cheated by eDreams. He was nice and got us seats in front for return. But he said this was eDreams sale and you must resolve the fare issue and refund difference in price. And refund the flight insurance which is included anyway in the fare!Terrible start to a vacation. I have been booking flights for years several times a year and never had an issue. Till eDreams.
After I read all the complaints with this company and I am sorry I ever used the website.

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5:24 am EDT
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eDreams attempting to change details of booking reference y3sxeh

Hi there

I booked a flight a couple of weeks ago with the wrong name for my partner and on realising this contacted your team to alter the name of the passenger flying with me.

On the call I was told the change would be simple and would take no more than 48 hours to change.

Since then I have called numerous times, in the region of 8 I think, speaking to the supervisor of your customer service team in India and also your head office in London on 3 occasions and this has still not being dealt with.

I am now due to fly in two days and am extremely anxious that my partner will not be able to fly because of the name on her passport being different to that on the booking.

Have spent close to 3 hours on the phone with edreams, I phoned the flight carrier - Norwegian Air myself to find that although I am not able to make the change, it is a very straightforward process from there side, and would take a simple call from you as the agent to make the change, something I expected and has only heighten my aggravation that you have no dealt with this in the time process at the very outset.

I have called your Head Office this morning again, to be told that I should hear back by email in another day by email, after which point I will have to call back to the customer service team to confirm the changes. Obviously I have very little faith that this will be sorted.

My final request was to receive a call from the supervisor of the department on my mobile phone to discuss the process and ensure this case is going to be dealt with, which seems more than reasonable considering the situation. I can only hope that this simple request is met.

I have used edreams many times in the last 10 years but would no longer consider it after the painful process I have go through.

My final request is to receive all of the information you have on your system in relation to this booking, all records of calls I have made and information relating to the teams activities following these calls. Please send them to [protected]@gmail.com.

And a question for you - in an instance that this is not dealt with before I go to the airport and my girl friend is unable to fly due to the booking not being amended, who's fault will that be?

I look forward to your response and hold my breath that this will finally be dealt with.

Best

George Vernon

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Julie1986
, US
Jul 31, 2016 4:34 pm EDT
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They are absolutely rubbish the same thing has happened to me and they are making it seem like a much harder task!

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11:06 am EDT
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eDreams refund from double booking

As I explained I booked me and my brother on a flight only return to budapest from leeds and bradford aireport 19 august till 2 september and he was doubled booked within 24hours of me booking him I rang jet 2and they canceled him off to which iam still going and edreams took the money from my bank for him.. Even though jet2 had cancelled it. They also say that edreams shouldnt have taken the money for him meanwile I received an email regarding this matter however they said they would be a delay of 12 weeks. Iam dissapointed in the way this case has been handled. A lso my brother has paid his own money on the same flight at the same time so were is my money?.

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Update by andre65
Jul 28, 2016 4:00 pm EDT

Hi edreams I was wondering why I have to wait twelve weeks for a refund a sjet2 confirmed there was a double booking within 24 hours of each other on the same flight same time so I do expect that I will have to go to ombudsman if necessary yours sincerely miss a smythe

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8:26 am EDT
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eDreams refund for payment of the hotel booking

Hi,

I had already booked a flight and hotel for a trip to Milan.
However when I arrived at the hotel, they told me that edreams has not paid for the hotel yet, and I have to pay for it myself (again!).

I called the edreams in USA, and the person in charge told me that the intermediate company which books the hotels has been bankrupted, and edreams will refund the whole payment for the hotel.

Now, it is about some days I have sent an email to edreams service client, but no reply is received and no money is refunded. Unfortunately it is really annoying!

How to get my money back?

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4:07 am EDT
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eDreams the company didn't reply for an enquiry for cancelling a flight

We have bought two flight tickets through eDreams. One from Athens to Istanbul (23rd of July) and another one from Istanbul to London (27th of July). After the coup attempt in Turkey we decided we should not go to Turkey given that it was too unstable. We have called the eDreams to cancel the flight and they did not cancel it. Instead, they said we should call the airline for ordering the cancellation. We have called the airline and they cancelled the first flight from Athens to Instanbul and gave us a total refund, however, they could no cancel the outbound flight to London because the agency (eDreams) bought the outbound ticket through the website instead of their internal system. Because of this, only the agency was responsible for getting in touch with the airline to cancel the flight and ask for a refund.

We have been calling eDreams for one week already and they did not sort out the situation. The airline told us that they would give us the refund and the only thing to do was the agency to call them and cancel the flight. Last week we were in Greece (Mykonos) and we lost every morning of our trip because we needed to call eDreams (Monday, Tuesday, and Wednesday). For instance, only today (25th of July), I have spent 50 minutes on a call with eDreams without any resolution of the problem. The agency says they will email the airline and we should call them back after 24 hours. However, they have already sent an email to the airline and said the same thing on the 21st of July. We called them back today and no reply had been given.

We need to have our refund of the flight from Istanbul to London but eDreams do not treat us respectfully and keep postponing the situation.

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eDreams flights

I booked two flights through e-dreams; reference number: [protected]. The flights were from Cairo to Athens and from Athens to Milan. The clock changed in Athens which altered my flight time. I was not informed about this what so ever. This caused me to miss my flight to Athens and consequently my flight to Milano. I have evidence of being at Cairo airport 2:30 hours before the time indicated on my ticket and I discovered to my shock that e-dreams did not inform me to the change in the flight time. I called the call centre who did not help me and hung up on me twice and left me stranded in Cairo causing me to miss my flight from Athens to Milano and another flight which I booked with a different company that was from Milano to Barcelona. I would like a refund or another ticket to get to Milano.

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eDreams booking system

I booked a flight to Barceona for my 15 year old daughterthrough eDreams. The airline was RyanAir. AFTER 9and ny after) I had paid for the ticket, which inlcuded giving my daughter's date of birth, I received a coifrmatory email from eDreams, the small print of which informed me that RyanAir did not allow under 16s too travel unaccompanied. I admit I did not see this untill it came totrying to check in online with Ryan Air who informed me she could not travel unless I could find an adult to travel with her (4 days before outward flight). Ryanair do not give any refunds.
eDreams basically washed their hands of it and said I should have checked with the airline first.
I think this is iniquitous - if I had booked direct with RyanAir I could not have proceeded past the age point and could not have been charged. Edreams simply takes the booking regardless.
i found them unhelpful and annoying. Luckily I managed to get a last minute booking for the child so she was not disappointed but I am over £200 out of pocket (and to add insult to injury I took out insurance with them, which also will not be refunded). Uselss company. Too much small print. Will NEVER use again

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

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eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

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Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

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4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

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