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4.3 8804 Reviews

eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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eDreams reviews & complaints 1852

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E
5:07 am EST

eDreams invalid flights sold with the companies knowledge

Never EVER book with eDreams - Scam Artists

Myself and 3 friends booked return flights from Ireland to Japan.The lowest priced flights had connecting times in London of approx 1hr which usually isn't an issue if you have your boarding pass and bags checked through. This is what we thought we had as we only booked one ticket with eDreams and there was no advisory that these are 2 seperate bookings. We contacted Aer lingus, our first airline to be advised that they have NO partnership with Air China and they have no idea why eDreams sold us tickets with such unrealistic connection times. They cannot confirm that we will be able to get our boarding passes when we check in at the start or if our bags will be checked the whole way.

We contacted eDreams about this who advised us that this is the airlines issue and unless we want to change our flight to an earlier flight AND PAY FOR THE CHANGE, there is nothing that they can do about it. If we miss our connecting flight we're on our own and have to pay for a completely new trip. Anyone who has ever been to Heathrow knows that if we do have to collect our flights and book in again there is no way in hell that we will make our next flight. We just want to get to Heathrow earlier so we have some chance of getting on our next flight.

We then got an email from air China advising our flight home through Heathrow has been delayed which leaves us with only a 40min connection window and the flight to Ireland is the last of the day. Again eDreams are refusing to help us.

They are a joke and anyone who is considering booking with them I would advise to stay FAR FAR away. They are scam artists and I wish I had read all the reviews online advising as much before we booked these flights.

I have emailed, Facebook mailed them and contacted them on Twitter and I am still waiting on a response. Not holding my breathe for anything useful because so far anyone we have talked to has been beyond rude to every one of us.

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5:30 am EST

eDreams airline canceled flight-no way to get refund

I don't entirely believe this will even be seen by those responsible, but here goes...

I booked a round-trip ticket domestic flight and did not have issues until the day I was to return. The airline decided to cancel the flight and I could not wait for the check-in counter to open to resolve the issue there, so I purchased a one-way ticket from a different airline. Spring Airlines was very understanding, however they said I needed to contact edreams to process a refund. Two things:
One, edreams is not a credible company, as they apparently has no operators on the receiving end of the call. (Afraid of confrontation perhaps?) After navigating through 7 TelePrompts, I finally was left with dead silence and no confirmation my call was being answered. I gave up, as I do not wish to have a skyrocketed phone bill from calling overseas.
Two, this wonderful company does not even list an alternate form of contact on the website. I have receipts, a reimbursement request with the airline, and yet no email address for edreams customer service.

I suppose you get what you pay for. Although the tickets initially were decent price, this hassle is NOT worth it! I am NEVER using this service again! And no one else should either!

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6:49 am EST
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eDreams [protected]

Edreams made errors in the dates of my bookings. I was forced to cancel the flights direct with the airlines who issued a full refund. The refund went onto edreams corporate card and I have been trying for the last 5 weeks to get this money back. They have stated that they are refunding it but despite dozens of emails and calls totalling hours and hours on the phone, 5 weeks later still not a penny from them. This cannot be anything other than a scam.

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J
7:28 am EST

eDreams flight reservation disaster

I found eDreams through a travel search site and they had the lowest airfare, so I made my reservation. After submitting my payment I thought I would be done, like on Expedia or Travelocity. Nope - my email confirmation said that my flight was PENDING. I wasn't sure what that meant. On the website, when I looked at My Trips, it also said pending, but "don't worry - we'll confirm within the day." There was no phone number on the site that I could find, so I googled the number. The one that came up was a nonworking number. I tried to put in a customer service inquiry, but after typing this up, nothing happened when I hit the submit button. I tried this on 3 different browsers. I had put the initial reservation in around noon. Well, at 6AM the next day, I got an email that said "We are sorry to inform you that we have experienced problems with the operating airline’s server. We cannot confirm your flight. Please try to make a new booking on our website again." So, I thought that I would just have to start all over (of course I was not planning on trying again with eDreams). Then I got another email from them saying my credit card was declined. I'm not sure why they were trying to charge my card AFTER they cancelled my flight. I then got a fraud alert from my credit card company because the flight charge had been put through twice, and they locked my card. So, when I called the credit card company to explain (I wanted them to know that the card was not lost or stolen but that I did not want these charges to go through) they told me that there was a $13.63 service fee from eDreams as well that did go through. When I looked at my credit card account online, the charge was listed as "Airfare svc fee-eDreams FL [protected]". When I called THAT number, they told me that they were affiliated with Southwest Airlines, were in no way affiliated with eDreams, and had nothing to do with the charge on my account. They gave me the number [protected] for eDreams. I called THAT number and it was answered by eDreams. I put in the menu prompts, and am now on hold (no music or anything now, just dead air but still on the line) for over 40 minutes now. This is completely ridiculous. I disputed my credit card charge, rebooked my flight on Expedia, wrote this review (and a few others) all while on hold for this call. Totally worth the 10 extra dollars for Expedia. AVOID eDREAMS!

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Theft Alert!
, US
Jan 16, 2017 10:22 am EST

We had a problem, too.
Received a charge for the service fee to eDreams and a charge for our flights paid directly to United Airlines. A few minutes later, were emailed an eDreams confirmation of our reservation for flights with United with all parties names incorrectly spelled. After reading the fine print, it revealed the tickets were "not confirmed"! Following day, eDreams informs that their charge was denied. Checked with bank. A third charge made by eDreams was attempted to themselves (eDreams) in the same amount paid for the flights to United Airlines ($2, 658.35). The bank declined this repeated charge as a potential fraud.

After advising eDreams of the duplication, rather than investigate their in-house accounting, eDreams simply canceled our flights with United for non-payment. United confirmed the booking reservation was canceled. Additionally, United informed that they are never paid directly by the on-line agent's customer, the customer pays eDreams then, eDreams pays airline. However, United has no record our payment in their reservation department.

After countless phone calls to eDreams to resolve the matter and their unmet promises to be contacted by a manager at eDreams, we have recruited our bank to assist and United Airlines to investigate eDreams misappropriation of our funds. Due to this theft and the manner in which it was conducted, we feel we must file a compliant with consumer protection agency against eDreams.

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D
5:19 am EST
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eDreams invoice

I bought two tickets from the edreams website on the 22nd and 27th december 2016.
From two times also i asked invoice in their form, reference number [[protected]-[protected]] , reference number [[protected]-[protected]] and reference number [[protected]-[protected]] , reference number [[protected]-[protected]] .
In the confirmation email i received with the booking confirmation it is mention that they will be sent to my email the invoice with all the information correct.
I need with maximum urgency invoice regarding edreams reference number: [protected], with the amount of 733, 63, and edreams reference number: [protected], with the amount of 182.60 euros.
Thank you
Isabel

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7:04 am EST
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eDreams flight to barcelona

I booked my flight on 9th of Dec and got two mails, one confirming my booking and the second regarding the special conditions I ask for which I replied that I need Gluten free meals for my wife and kid.
When I checked my bank count in Jan I have seen that eDreams have charged and refunded the payment twice on 12/12 and on the 16/12. When I called them I understood that the payment was cancelled since eDream did not get the mail. Since I was not notifiable about the missing information I could not have done anything to fix the problem but I did confirm with the right procedure so I had no reason to doubt the booking.
When I called they said that the only option now is to book a new flight but the price now is more then 600Euro more expansive, Why should I pay that when I booked it at the price of 1, 020 Euro did all that they have asked me to do and got no notification that there is something wrong?

Thanks for your help,
Regards,
Yossi

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7:24 am EST

eDreams refund

Hello,

I bought a flight in e-dreams website, and the company (Austrian) changed the flight hours.

Now I want my money back, I explained to austrian airlines about the inconvenience and they accept to return our money, austrian approval but they told me that the refund must be done to my agency, in this case e-dreamns.

As you can see below.

[protected]:46 gmt-03:00 :
Dear mrs pardini,

Your agency contacts:

Edreams
Passeig zona franca 191-205
08038 barcelona
+[protected]

Fax: +[protected]

Yours sincerely,

Austrian airlines
Ilona synyak
Internet helpdesk team

Phone: +[protected]
Email: office. [protected]@austrian.com
Www.austrian.com


Original message:

From: "verônica pardini" < [protected]@gmail.com>
To: office. [protected]@austrian.com
Date: 24.07.2016
Subject: re: fw: inquire about flight cancellation / 8krhop [e-mail#os-1483315]

We bought our tickets right from austrian website, so with who should I talk to?

[protected]:22 gmt-03:00 :
Dear mrs. Pardini,

We were sorry to learn of circumstances that prompted you to contact us. Please accept our apologize for inconveniences caused.

You entitled for full refund of your original ticket due to flight cancellation. Kindly ask you to contact your travel agency in order to proceed with the refund.

If you would like to apply for any other reimbursement, please contact our feedback department via austrian.com/feedback

Yours sincerely,

Austrian airlines
Iryna savchuk
Internet helpdesk team

Phone: +[protected]
Email: office. [protected]@austrian.com
Www.austrian.com

Hi.
We contacted you a few months ago regarding a flight to athens which time was changed. Back then, we explained we needed to get to athens in the morning in order to go to a cruise we had already purchased, considering the time of the previous flight. Your company told us the best they could do was to send us to waw. We had little time between arriving in vienna and getting the connecting flight to waw, but it was said to us that it would be enough. It was not enough time, even rushing to get our bags and doing the check in.in the check in the attendant told us he could not do our check in because the plane was already boarding. Now we had to buy a 800 euros ticket to try to get to athens on time. We want two things: a complete refund for the previous ticket we had purchased with you, and a refund for the 800 euros we had to spend in a new ticket. This is the least austrian airlines can do. We are in our honeymoon and you almost ruinned it.

Verônica pardini and wendel calil

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7:32 am EST
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eDreams my ticket cancellation

Dear Sir
I try to cancel my ticket from Amman to Istanbul three days ago regarding to the bad security ans safety in turkey these days
But i can't do it
I try to do my cancelation threw local agent which they send e dreams a mail also i have a case number with you ( [protected] )also i called your office at [protected] but no results
Aso i need to refund my money back or at least the airport taxes
My name is Nedal Noaman
My eticket [protected] /139
YDGPED
mob:- [protected]
Jordan -Amman
Regards

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1:50 am EST

eDreams partial booking

Hello,

eDreams has the worst call center I have ever seen. I have been trying to solve one issue regarding my reservation [protected] already for more than 1 hour! They send me an email saying that my payment is declined, but they book one of the flights in my reservation (they select which one) and charge me for this? When I want to cancel this they tell me it is non refundable? What kind of service is that? I am buying a whole reservation from eDreams. How can they decide which one to book? How do they know if I still want their service if they can book only one of the flights in my reservation? How can they decide without my consent which flight to book? What kind of policy is that? And they keep me at the phone and provide such a bad customer experience only for 139 euros? It is very sad to see such big companies are not aware of how to provide a good quality service! Please contact me urgently.

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10:56 am EST

eDreams no refund for canceled flight sal

I made a flight booking though edreams for the 7 Jan 2017, Bloem to Cape, South African Airways YSF4OH. Due to unseen circumstances I had to cancel. I spent a total of an hour and twenty min on the phone holding on for assistance, yes 1h20 min. After explaining the situation the person told me that SAL does not refund cancel bookings and if he cancels reservation there is additional R400.00, although there will be no refund. How is this possible, this is not an international flight, it is not a 24 hour cancellation. I can understand if the edreams are not prepared to pay back there surcharge for doing nothing, but to have an cancelled flight money payed back is unacceptable. To all public searching for a better deal on flight, Please do not use eDreams travel agency. SAL users make sure you know all the restrictions of a booking

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9:50 pm EST

eDreams flights

Booked a multistage itinerary with edreams and 2 of 3 flights had a schedule change without notification given. The second meant that we have paid for an extra night at a hotel as well as extra transit fee to reach the airport in the middle if the night.

Having connected with the airline direct too, they we able to tell us they notified edreams of the schedule change on a date but looking into our email (incl junk) we had no updated information from the OTA. Every time we tried to connect with them via their custmor support we were cut off when we put a bit of pessure with the customer epresentatives... coinciddnce i think not.

Frankly i have no idea how this organisation is still in operation. Its an absolute shambles.

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1:47 pm EST
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eDreams buying online ticket

Dear eDreams,
I'm writing you from our vacation in order to claim compensation to send you a complaint for the following events. On 23rd of October 2016, I made a reservation on your website for 2 passengers (myself [Hoda Badrizadeh] and my friend [Narges Malek Mohammadi]) for a round trip flight from Milan to Tehran having stop in Rome, going 7th Dec and coming back of 1st of January . Just afterward, my credit card was charged for the tickets, and I received an email confirmation for the reservation, which was the only email I ever received without any further information about our baggage allowed weight.

To have an idea about the allowed weight to wrap our baggage we found out we must follow terms and conditions are in the website (something that was mentioned for Economy class "To Iran 1 x 23, from Iran 1 x 32 kg.”).

For the first flight (going to Iran) everything was good and we went to Tehran with the 1*23 baggage but for the return flight on 1st of Jan 2017 we faced a huge problem when Alitalia employees told us our baggage should be 23 Kg and this phrase in the website " from Iran 1 x 32 kg." is just for whom that have bought the tickets from Iran not those done abroad in our case eDreams, and we should have paid 75 euros for just one extra piece with 8 Kg for both of us, It was a shocking news we had an extra 16 kilos so we had to reduce the weight of our baggage because we adjusted them in 1*32 Kg, it was the Alitalia website mistake that didn't explain these conditions clearly and there wasn't any information about the weight of baggage in our online ticket. We lost a lot of stuffs of ours and financial loss because of that.

The second problem for us was in Rome airport when we were going to check in for Milan flight on the 1st of Jan, our name were not in the flight list another mistake happened because in the Alitalia website our name submitted in 9 am flight list and in our ticket the flight was for the 7pm. We please pursue this problem as soon as possible, we're asking you please give back our financial loss as piece charge.
Best

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4:37 am EST
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eDreams surname printed twice on ticket

Booking Ref - 54WDM4
We have booked tickets from London to Italy via Paris, immediately after booking i noticed my husband's name has been printed twice on the airline ticket.

We called Edreams immediately and informed them the surname is showing twice on the ticket and we were informed that the name will be changed within 14 days. We purchased these tickets on the 16th of October and we are still waiting for the amendment to be made.

We have called them so many times, they say it will be done in another 7 days etc etc, the last conversation we had they said we will now have to pay 35euros per ticket to change the name, there are four tickets in total, so they want us to pay 140euros total, plus any difference to the price of the new tickets, It's been an absolute nightmare dealing with eDreams, they are trying to rip us off and charge us for a mistake we have not made.

Its a complete rip off, we don't need to change the ticket, they have put my husbands name on there twice, not us! They asked us to respond to them by email and the email bounces back stating this is a no reply email address.

we are due to fly in 5 weeks and the whole experience has been nothing but rubbish and stressful!

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3:02 pm EST

eDreams flight booking : yas79i - barcelona - tenerife

Hello eDreams!

I'm writing you from my christmas vacation in order to claim compensation after the following events.

On 8 Dec 2016, I made a reservation on your website for 2 passengers (myself [Lee Osi] and my partner [Lianna Vaigman]) for a flight from Barcelona to Tenerife for 25 Dec. Just afterward, my credit card was charged for the tickets, and I received an email confirmation for the reservation, which was the only email I ever received from you about this booking (see the attached screenshot).

The problem is that your system did not execute a booking for this flight, and I found that out to my surprise when I called your customer service to make a change to the flight, only to be informed that I had no flight booked at all! It was a complete and unbelievable nightmare!

I ended up expending so much effort and energy over the last two days and getting completely stressed out as I tried to correct what had happened. From previous experience using eDreams, I know how the reservation system is supposed to work, but this time the system made a huge mistake. I spent an hour on the phone calling your customer service internationally to find other flights while I was abroad with no phone plan, taking up what little time I had at the airport in Barcelona.

The woman working for customer service did not help me at all, since your flight was full by that time, and the other flights that she offered me were nearly twice the price of what I had already been charged. Even worse, because of this problem we missed our connection flight for the next day. I was forced to make another booking, which cost a fortune.

Because of this, I am turning to you with a claim for compensation, which includes all of the time, effort and stress included in this ordeal, as well as the money I lost in having to rebook the flights and connections. This all came as a result of a failure of your system, and I demand your consideration and compensation for all of the trouble that I went through to correct it.

I'm asking for compensation in the amount of 300 euros, and anything less than this will not be satisfactory. Even this amount is low for what I had to go through.

With regards,
Lee Osi

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9:49 am EST

eDreams Avoid this company! While refund confirmed refund not received!

Bonjour,
Je tiens à vous faire part du vol qui m'a été infligé par EDREAMS !
Je suis en attente d'un remboursement d'un montant de 1366 E depuis 2 MOIS apres avoir contacté une 50 aines de fois le service clientèle, après avoir même contacté Mr Quentin Bacholle ( directeur France).
Au jour d'aujourd'hui j'ai contacté la gendarmerie et m'apprête à déposer plainte !

NE VOUS ADRESSEZ SURTOUT PAS A CETTE COMPAGNIE !

HI EVERYONE
I AM WAITING A REFUND FROM EDREAMS 2 MONTHS.
WHILE I HAVE THE CONFIRMATION FROM 6 WEEKS OF THE REFUND OF THE AMOUNT OF 1366 E.
I STILL HAVE NO SEEN REFUND AND HAVE BEEN TO THE THE POLICE IN ORDER TO START LEGAL WAY PROCESS.

AVOID THIS COMPANY !

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2:18 pm EST
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eDreams ryanair flight 2917

To whom it may concern,

I booked a flight Brussels-Barcelona with Edreams about 5-6 weeks ago. On the date of the 19 of December 2016, I was asked from Edreams to online check-in for my flight (Ryanair Flight 2917). I did the check-in with your website, I didn't receive any confirmation email. When I arrived at the airport, I had to pay an extra fee (145 euros ) for late check-in because the check-in didn't seem to get through. In the end, the extra fee was more expensive then the flight ticket itself.

I would like to get refunded for the extra fees I had to pay for considering that I followed the instructions given to me by your website.

Thank you

Best regards,

Raphaël Gagnon

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11:38 am EST
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eDreams cancelling the back flight

Dear friends,

12. 11. bought return ticket, reference numb.: 7M7NP7: Venice - Marseille - Venice (2. to 3. December);
23. 11. I received urgent delegation for attending the session at the Committee of the Regions in Brussels on 2. December;
24.11. I called your customer service and ask for change the ticket with additional payment. I received answer (by phone) that is not possible for the kind of ticket and I was advised to call Cancellation + Assistance insurance. I did it but nobody answered. Due to the very short timing I bought the new ticket: Ljubljana - Brussels - Marseille with intention to use the previous bought ticket for flaying back from Marseille to Venice on 3. December. I even checked in flights Venice - Amsterdam - Marseille on 1. December.
3. 12. at the airport in Marseille I was told that paid ticked was cancelled by E Dreams and I had to buy a new ticket for flying back even I paid 192, 03 EUR for the ticket 7M7NP7. The price of the new ticket was 138 eur (63 eur the price of the ticket + 75 Eur for taxes).

I'm demanding the answer of the legal base of such e Dreams behavour and I'm asking for refunding of the lost sum of the bought ticket 7M7NP7 or at least the sum of paid additional ticket for return flight Marseille - Venice.

regards,

passenger Anton Kokalj

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2:20 am EST

eDreams non delivered invoice

ı have requested an ınvoıce several tımes by e-maıl and phn but faıled to have for my 79c7zu coded reservatıon. my company's acc dpt needs ıt but could not get any response.
my reservatıon was from bhuj ındıa to ıstanbul turkey. ı have pruchased the e-tıcket wıth company credıt card on 22 november 2016. today ıs 20 december 2016 and stıll dıd not receıve the ınvoıce. ı have sent several e-maıls. trıed to connect by phn but except one succesful touch no any response. on my successful phn conversatıon they have noted all and saıd they wıll return very soon wıth the ınvoıce, ıt was abt 2 weeks ago... all goes fıne tıll purchasıng the tıckets but after thıs moment servıce ıs terrıble!

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12:23 am EST

eDreams didn't get a refund for a canceled flight

hello,
I booked a flight with edreams on the 20/09/2016, and at the same day I received confirmation mail . 2 days after, I received another email saying the returning flight was canceled and to contact edremas, I contacted them the same day and I even didn't receive any help finding a new flight, they told me that I will get a refund up to two weeks.
they also sent me an email in 30.09.2016 saying :

Dear Customer,
Following your request, we can confirm the cancellation of your booking 4M2ZI5
We have process the request of full refund to the airline.
Please notice it might take up to three weeks

3 months have passed since I booked the flight, until now I didn't receive any money back, I called them 10 times and every time they saying something else
what should I do ?

Booking reference: [protected]
flight booking number 4M2ZI5

best regards
Noam maski

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3:19 pm EST

eDreams booking [protected] cancelled

Dear Sir, I am Egyptian and I received a Schengen visa valid for 7 days, from the 1st to the 22nd of December. On the 10th of December I arrived in Luxembourg and I booked my return flight ticket from Luxembourg to Cairo via Istanbul for the 16th of December on your website. After the payment online, I received an email confirmation that my booking [protected] was confirmed. When I arrived in Luxembourg Airport on the 16th of December, they could not find me on the passenger list and therefore I could not leave the country to go back to Egypt. But the 16th was my last day in Schengen area and I should absolutely leave the Schengen area to respect the visa. I NEVER received any email from you informing me about the cancellation of my booking. Afterwards, I called your customer service who advised me that my booking was cancelled because the payment didn't do through. Could you please explain me how such a mistake can happen ? Why nobody informed me that my booking was cancelled ? In addition, I kindly ask you to send me any proof that I booked the ticket, but my booking was cancelled and you didn't inform me accordingly. Now I may have problems with the Schengen authorities when I will go back to Egypt after a few days. Looking forward to your prompt feedback. Mohamed Abdelsattar

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

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Contact eDreams customer service

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

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Use this comments board to leave complaints and reviews about eDreams. Discuss the issues you have had with eDreams and work with their customer service team to find a resolution.