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Edible Arrangements
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1.4 270 Reviews

Edible Arrangements Complaints Summary

28 Resolved
242 Unresolved
Our verdict: With Edible Arrangements's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Edible Arrangements reviews & complaints 270

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12:29 pm EDT

Edible Arrangements did not deliver what was ordered

My daughter ordered $147 arrangement which consisted of $15 for additional fruit. What I got was no where near what was pictured, and additional fruit was not there. What I got might be $20 worth of fruit and unedible greenery. We have sent emails and so far no responce.

In my email, as well as posting on their website, I asked them to refund my daughters money, or I would contact consumer affairs and nine on your side, in tucson, arizona, to file a complaint for fraud or bait and switch. I not only have photo of what it should look like, but what was delivered.

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:22 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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7:46 pm EDT
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Edible Arrangements freshness

I ordered an arrangement for my wife for mothers' day. The gift was delivered about 9:30am that day and was left sitting in the dining room until my wife came downstairs about an hour later. It looked absolutely great and she really liked it. The arrangement stayed out on the table for the remainder of that day and was actually used as our dinner table centerpiece. After dinner the wrapping was opened at the top and our family had a few pieces of the fruit as dessert. Once dinner was ended, the basket was re-covered and remained on the table. About 9pm when we were preparing to settle in for the night, my wife and I removed all the fruit from the arrangement and placed the different types of fruit into individual storage containers and put them into the refrigerator. They were kept refrigerated the entire time until maybe 7 or 7:30 pm the next day and when we decided to enjoy more of the fruit as our evening tv snack the honeydew and cantaloupe melon pieces had a strangely tart taste as compared to being very sweet just hours before. The strawberries had begun to soften and turn also. Fortunately we were still able to eat the grapes and pineapple pieces that remained. Needless to say, we had to throw out the melons and strawberries. For the cost of this arrangement the bad far outweighed the good. Approximately 1/2 of the so-called "fresh" fruit was inedible.

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big danny
Baytown, US
May 07, 2014 10:29 am EDT

True Chevypride. if you leave fruit out for 12 hours, and then try to refrigerate it, it will go bad...fresh fruit is cold all the time at edible arrangements, and for the fruit to be moved from cold to maybe 30-40 degrees hotter for 12 hours? its gonna spoil. that is just common sense!

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chevypride98
sand point, US
May 22, 2011 7:48 pm EDT

no kidding, just because its an edible arrangement and it looks pretty doesnt mean it can stay out at room tempurature like flowers, talk about bad food safety

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12:37 am EDT
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Edible Arrangements no delivery

I made an online reservation for my mom for mother's day to be delivered the day after mother's day
I called several times requesting a time. All they would tell me is that it will be delivered. At the end of the day no delivery occurred. When before I place my order online I chatted with a rep thru im. They told me that it would be a guarantee you can't get any better than that right or so I thiought. No call from these people stating that my mom's baskety would not be delivered. I am so upset to say the least. I want my money back. These people are not good business they have a good product but very poor customer service at least at that location which doesn't say much for the others

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:25 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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8:29 pm EDT
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Edible Arrangements poor service

I ordered an arrangement for a birthday for a special friend, who has terminal cancer. I ordered this a week in advance on-line.
They never delivered the arrangement and when I called and emailed, these were not returned. I finally got a customer "service" rep the next day and she was completely unapologetic, and even lied that they had left me a message. When I called head office to complain, I was told i'd receive a call within 48 hours but that never came either. They don't care about their customers or about service. Shop somewhere else!

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Ebonni
, US
Apr 01, 2017 9:51 am EDT
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I had a similar experience. I want all Buyers to be BEWARE .I ordered two arrangement on 3/27/17 to be delivered to two different friends.
Both orders went bad. The first order was delivered but left outside unattended. An animal got into it and destroyed it. The store replaced it and offered to give me a refund for the delivery fee.
I never received the refund. The second order was never delivered. No one ever called me to tell me that they were having issues with orders. They just never delivered it.
I have called everyday complaining and with no resolve. I even called the Corporate number. Finally, today I was told that the store went out of business and that there was noting that they can do. They agreed to refund me my money in 3-5 business days.
But, I don't believe them. They have broken so many promises and haven't communicated with me.
This has been the worst experience i have ever had with this company.I will never order from them again!

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Danielle
Hockessin, US
Dec 24, 2008 7:59 am EST

I called today, on Christmas Eve to order and pick up two Edible Arrangement boquets. As I was talking to the man on the phone placing my order, for each of my choices he tried suggesting a completely different arrangement good for about 6 more people than i needed to feed and way out of my marginal price i would like to pay. after telling him again i wanted the A little Special Expression($27) with no chocolate, final he kept insisting the chocolate. I explained that it was for an 82 year old friend of mine who can't eat chocolate. On to my finalized 2nd order I said i wanted the Delicious Daisy Arrangement ($35) for my family to pick at during desert tonight and none the less he kept suggesting $50 and above boguets for my order. I was already spending more than $50 on those two so I asked him, "Are my orders not a good idea? It just seems you keep trying to talk me out of it". He said that he just thought he'd help. Wasn't a very pleasant experience and could've been a much shorter phone call since i knew exactly what i wanted to order and what i wanted to pay. I pick them up today at 12:00pm. We'll see the quality ...

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coppercat
, US
May 12, 2010 12:18 am EDT

My son ordered me something for Mothers Day 5/09/2010 and I have yet to receive it on 5/11/2010. A delivery man called at 8pm on the 10th and asked my husband for directions to our house but he never showed up. My son doesn't know that I know anything about it so I didn't know which store to call until today when I called the closet one to our house and the store owner called the number of the delivery guy that called us and he told her he was delivering from another store just temporarily for mothers day. She asked him about our delivery and he said he didn't know what was going on with it because he took it back to the store and wasn't delivering anymore that it was only for mothers day business. Weird because he called and got directions from my husband. The store was closed so I can't call them until tomorrow. This not the first time something like this has happened. In sept 2008 my son tried to order something for my birthday and after 2 days my son asked me if I got anything from them and of course I did not so I called them and they said my son's card didn't got through. Well first of all they didn't even call him to tell him and second of all his card was find they had wrote the number down incorrectly so they did nothing. This store has very poor management and shouldn't be in business. I am also calling the corporate office to complain.

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My days of ordering fruit are DONE!
Toronto, CA
Jun 26, 2013 1:37 pm EDT
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I've had a similar experience as the original post. I ordered an arrangement for Father's day from the Toronto Adelaide store; it was not delivered and I caught the store in a few lies when I called to follow up. Also when I called to follow up, I was on hold for a half hour upon which I was redirected to the mailbox. And of course, the mailbox was full so I was unable to leave a message and had to call back. It appears they never tried to deliver. I tried to make a complaint to the head office of Edible Arrangements however the CSR I spoke with could care less and I had to speak to a manager. They said it would be resolved within 48 hours. A week later and still no resolution. No more fruit arrangements will be ordered from this gal!

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Burt Sandblaster
Jacksonville, US
May 27, 2012 6:09 am EDT

It's unfortunate that you have had a bad experience. I have had nothing but fabulous experiences from Edible Arrangements. I have ordered from them several times, mostly online through the website, but I have gone in to a couple of their locations to place orders for delivery or to pick up orders that I had made online (not everyone lives within the delivery zone)

I have had dealings with stores in both the US and Canada (Toronto, Whitby, Ottawa, Halifax, Lethbridge AB) and never had any issues. The people who received their arrangements all raved about them and were thrilled. It is so nice to receive something other than the typical flower bouquet.

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Keep Away from Toronto Store #112
Algonquin Highlands, CA
May 27, 2012 5:42 am EDT
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You would think I would of taken your advise, but no and here is my sad story.
I was trying to get a receipt and an after 6:00pm delivery time. When I placed the order, April 23th: I asked the salesperson to email me a receipt, and to make sure delivery was after 6:00. I did not get the receipt. I called April 24th: to ask for a receipt and reminded them of an after 6:00 delivery. April 25th delivery date: Guess what no receipt and YES the arrangement was left at the condominium lobby until 3:00-3:30pm when it was picked up. The person that the arrangement was for just happened to leave work early, or it would of been sitting in the lobby for 3 more hours. They didn't seem to understand, care, and they will not return my calls.
I would NOT recommend Edible Arrangement Toronto Store #112 to anyone. Perhaps a new franchise owner is needed.

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10:20 pm EDT
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Edible Arrangements webpage malfunction

I ordered a $100 gift basket with the card written out ready to go. All I needed to do was put in my credit card information and the webpage backed out and my entire order was lost including the original fruit basket arrangement, balloon and birthday card. Prior experience and consumer complaints alerted me to their poor customer service but this experience made it clear that it's easier and better to provide business to competent, ethical businesses. Edible arrangements is a not worthy of a loyal customer base!

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:22 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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2:32 pm EST

Edible Arrangements tasted freezer burnt

The fruit basket my husband ordered from this company included canalope and the honeydew mellon which were overripe in a few area's plus tasted like the fruit had been stored in a freezer for too long. I awoke this morning ready for valentine's day only to find that my stomach was upset. If I vomit, I plan to have the remaining fruit tested for possible food poisioning. My husband payed over one hundred dollars for fruit that tasted worst than store bought. I do not suggest purchasing honeydew or canalope creations from this company, otherwise the dipped pineapple and strawberries tasted okay.

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:22 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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11:24 pm EST
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Edible Arrangements no delivery, poor customer service

Im currently forward deployed to southwest asia in support of operation enduring freedom, so since I couldnt spend valentines day with my wife in the physical she hinted at an edible arrangement. I placed my order on 20 jan 2011 with a delivery date of 14 feb 2011 (V-day) , I placed it early for a reason, you know so it could get there on time. Now today (14 feb) its after her work hours and it still hasnt been delivered. I dont see how thats possible when the edible arrangements location is less than 2 miles from her job. I am thoroughly pissed off as they snatched the money out of my account with no problem but they cant at least honor my delivery time? Ive called the local office multiple times before their advertised closing time only to get a voicemail box that was full. I had to call a 1877 number just to leave a complaint. So I say again thanks for ruining my valentines day edible arrangements. Dont worry you wont get this chance again.

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Disgusted 2/14
Virginia Beach, US
Feb 15, 2011 1:07 pm EST

They service was horrible and it is a nightmare that I will never forget. My order was not delivered even thought I ordered it on line 2 days prior to the delivery date and my Valentine got nothing. Then to top it off when you attempt to call them the phones are busy or they place you on hold for 20 plus minutes. After finally speaking with someone they promise to call you back and don't. Then when you call back they lie to you and tell you that the manager has left. Once you explain that she told you that she would call you back before she left... wow, the manager finally appears back there. Then she does not want to compensate you for their mistake and also will not make a delivery the following day since she is fearful that the charge will be disputed with the credit card company. If they had done what I paid for then she would not have to worry about getting paid for her services

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7:56 am EST
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Edible Arrangements horrible customer service/work ethic

Email sent to headquarters

As a longtime customer of edible arrangements I am appalled and disappointed in the service my sister and I received from the rancho palos verdes location, store # 1164. My sister placed an order this morning between 10am-11am for our mother’s birthday and spoke with david. She confirmed with david that the order must be delivered by 3 (He promised between 2-3pm) and if he was not able to have it delivered by that time we would go a different route. David reassured her it would not be a problem and she went ahead with the order. By 5pm no order was delivered, no phone call was received. She called and I called and was told by david in a nonprofessional manner that & ldquo;today has been a crazy day. This whole week has been very crazy. & rdquo; and then proceeded to explain that per company policy an order can be delivered anytime between the hours of the physical stores business hours. Even as I repeat that to myself, it does not make sense. So if I place an order at 11am and was told it would be delivered between a certain times, it is a possibility it could be delivered at 7pm?
If that is true (I have never encountered this before) then david should not have promised otherwise. Associates make mistakes and if they apologize and find a way to rectify the problem then we could work something out. Instead he adamantly states he promised no such thing and they actually have until closing time to make a delivery. I called to speak with david who showed no concern or sympathy for ruining our surprise for our mother and he made me feel like this is an everyday occurrence. Was not helpful, did not apologize and actually made me feel worse! I asked to speak with the owner hashin who basically is insinuating that the order is in place and has been set to be delivered before store closing time. At this point my sister already cancelled the order. He offered to set another delivery and throw in a few & ldquo;extras” but I really feel it was insincere and my mother was no longer at home to receive a surprise.
I have to be honest because that’s the only way I know how to be. This email will not only be sent to your company but I will share my experience with others. My family and I order from your company no less than 3 times a month at different locations. This was our first and last time doing business with this location and maybe with this company. I understand that the franchise is independently owned but there should be a code of conduct, a standard to withhold, and make a way to make sure the franchisee trains all associates in providing great customer service. As a franchisee myself for a different franchise I know we have to maintain the integrity of our company and store #1164 is lacking. I explained to hashin that I will be contacting corp and I am not satisfied with his locations service but even then he did not show any concern. My contact information is below and I look forward to hear from you.

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Karma Kraig
, US
Aug 04, 2011 3:09 pm EDT

I could only imagine how much misery you have caused hard working people in the past and i feel sorry for them. Everone always says that they are a "franchisee" or "owner" of some sort of business. Its just pathetic that this is what it has come to.
Lets play out the real scenario: You placed a same day order and expected it to be done asap, the person probably said "we will do our best." But you NEEDED IT NOW!, If it was my mothers birthday i wouldnt have been so lazy and wouldve had something planned. But because you did something last minute, and i didnt work out for you, you had to blame it on someone else. Karma is a ###, but Personally if this is how you conduct your business as a "Franchisee" then karma may come sooner than later. Im sure you have had lots of apalled customers in the past and more to come. Id like to keep going but i dont have alot of time, i have alot of PLANNING to do, to make sure that i dont have to blame someone else for my own mishaps.
Sincerely,
Karma Kraig

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12:21 am EST
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Edible Arrangements poor quality and overcharged

I ordered an arrangement for $53, which is larger than one for $40. The one sent was old fruit, unbalanced as more fruit was on one side and the other side was empty in comparison and it was the size of the one for $40. To top it off, they overcharged my visa. I contacted the business to site my concerns and received a nasty reply and was told to call my bank about the overcharge. No restitution was offered by the west new york, nj store and I will never shop there again

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:21 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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10:20 pm EST
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Edible Arrangements horrible product & worse customer service

I ordered a box of edible arrangements chocolate dipped strawberries and apples to be delivered for my mother's 90th birthday. The box arrived and, according to my mom, looked beautiful. She immediately tried one of the strawberries and she said it was inedible. The berries seemed like they had been frozen and turned into mush. She then tried an apple and it was the same, inedible mush. When I called customer service, the representative listened to my issue, looked up the order and immediately became defensive, saying "the fruit was delivered when you asked for it to be delivered. " I explained that I wasn't questioning when the delivery happened, but the fact that the fruit was inedible. There was no apology or acknowledgement that this was wrong, no offer to make it right. I paid $39 plus $15 for delivery, with tax a total of $57.24 for twelve pieces of inedible chocolate dipped fruit. When I asked to speak to a supervisor, I expected the manager to get on the line and apologize profusely for their error. Instead of the supervisor, the rep came back on the line to say she could redeliver the gift or refund my credit card. I let her know I preferred a refund, then asked her why the supervisor didn't care to get on the phone to make this right for a repeat customer. She didn't know why, but said she would have someone call me back to process my refund. I had already spent about 15 minutes on the phone and asked if I could just speak to someone now who could take care of the refund. She then got her supervisor to take my call. He wasn't apologetic at all and I directly asked him why they didn't care to make things right, apologize, and offer a solution instead of being defensive and allowing a customer to go away angry. He said he understood what I was saying and did apologize in the end. I still don't have "warm fuzzy" feelings about edible arrangements and that could have been completely avoided if their customer service was handled properly.

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Nicepeople
Fairfield, US
Nov 23, 2010 2:15 pm EST

I had the same problem with my orders. I order one of their arrangement and it looked great when we got but when we tried eating it; It's was anything but edible. The cantaloupe was slimy as if the arrangement was made with old fruit. The strawberries were mushy, the Grape had a odd taste and the Honeydew was hard and not ripe. The only thing in the basket that was good was the pineapple. I called and complained. The store manager at first wanted the basket back so he can replace it but I told him that we put it out for a party and everyone picked at it and threw out the fruit as they tasted it. There was nothing left to return. He then made a gesture as if I'm just trying to get a credit or something for free. This made me very angry so I told him that i will never use Edible Arrangements again. Edible arrangement manager told me that he will send me another basket for free. I told him that is fine even though My party was already over. Unfortunately, the new basket had the same problem. I didn't call them again to complain but I will never use them again.

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10:14 am EDT
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Edible Arrangements delivered order late, did not contact customer back upon inquiry

I complained about my edible arrangements order on tuesday, september 21st because, my order was supposed to be same-day delivered to a person located at a business only about a mile from the edible arrangements office. I listed the delivery as a business, which operates between the hours of 9am and 5pm. I placed my order at noon, and, in the past, all orders i've placed, no matter if they were at 1pm, 2pm, etc, were delivered before 5pm. However, my order was still in process at 5:45pm and wasn't sent out for delivery until 5:50pm. This wascompletely unacceptable. When a customer selects a location as a business, edible arrangements should send out the package during general business hours. Since they couldn't comply with this request, the order was delivered around 6pm, after my intended person had left, and was delivered to the wrong individual. The next morning the package wasn't in the office and obviously had been taken home by the wrong person. It seems that the edible arrangements delievery person didn't even bother to deliver my order to the person it was intended for, otherwise the basket would have been returned to the edible arrangements office. I demanded a refund on my order, 1) because it wasn't delivered during general business hours (Which are commonly known as between 9am and 5pm) and 2) because it was delivered but to the wrong individual without their delivery person even attempting to find the right individual. I sent in two requests on the evening of the 21st, but a week and a half later had yet to receive any word from the copany. This showed me that edible arrangements doesn't regard their customers in high esteem, and was incredibly annoying. To me, their lack of regard showcased edible arrangements' horrendous customer service, particularly because their company refused to even send an acknowledgement email to me after my first inquiry. This was such poor customer service that I will think twice about ordering again with edible arrangements.

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:20 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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12:57 pm EDT
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Edible Arrangements horrible/rude customer service

This place is horrible. I placed an order online for appreciation bouquet-small with a coupon. I was supposed to be charged $31.54 not the $36.98 charged on my card. The difference is $5.44. The rude females that work there only want to refund $5. The refuse to listen to anything I was saying, kept putting me on hold, and was yelling telling me that I was being rude. I haven't reached my rude point until the female dog yelled may god bless and have a good day. Excuse me she must be crazy. So she think god is going to bless her for her actions. Um heck no. If I have a recorder and knew how to put the recording online, ppl will hear how horrible their service is. I urge everyone to never ever purchase anything from them ever. I also get a phone call from the person the arrangement was for telling me they strawberries wasn't all that good and the ones someone else sent them from sharis berries even though they costed a bit more were way better and was shipped to them from where ever sharis berries is because we dont have one in la.

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chk0824
Metairie, US
Jan 29, 2011 6:49 pm EST

Think about it lady if she was giving you a 5.00 refund after tax stupid it's 5.44 cents do you math. I am a two year customer with them they are awsome I would reccomend them to anyone

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sarahLydia
Hilo, US
Jul 23, 2010 2:24 pm EDT

you may choose one of coupons to avail the discount. coupons are avaiable at http://www.ediblearrangmentscoupon.com

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Edible Arrangements non-delivery/poor customer service

Tried to surprise a friend on her birthday after reuniting 40 years later. The delivery never arrived. What a runaround I've gotten today - 1st I called the store and the guy said it was delivered yesterday - then he called me back and said he found that was an error and in a different place it says it was not delivered. He couldn't explain so he said his supv. would call me shortly - that he was only the production person and there was no one there to help me. A few hours laterI called the store again and was told the supervisor wasn't coming in for the day and he was still the only person there. I called the corporate edible arrangement # and logged a complaint with "Carmen" who was very helpful. We agreed that I should give the store a few hours to call me then I should call back to make a supervisory complaint. I waited till 8PM EST, spent 14 min speaking to a guy who couldn't find the order because he took the # down wrong #, and asked me the specifics all over again then found the order and delayed putting me on to his supv. "Jackie" who told me there was nothing that could be done as the store had 2-3 business days to respond to the original complaint. I told her there should be a fresh delivery (being that today is Fri corporate won't pick it up till maybe Wed and it would be stale) and I should get a full refund. All I heard was how their business works and can't so anything "franchise" excuses not how they would resolve the issue. $56 for 12 chocolate roses can be reimbursed - ruining the surprise and the happiness of my friend on her birthday - Priceless!

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4:34 pm EDT
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Edible Arrangements completely awful!!!

So I got my mother in law and my mom a very cool (And very expensive) edible arrangements. For those who don't know it's fruit cut, formed, and dipped in chocolate (Some)
And beautifully arranged in a vase or watering can or whatever. My mother in law calls and thanks me at 1;30pm. It's 5:00 now and other than this morning haven't heard a word from my mom?
So I give her a shout and she says nothing has come yet. Now i'm thinking if they haven't come by now (7:38) than there not coming... Right? Oh no, they told me over the phone that
They have until 9pm thats right you're reading this correctly 9pm, 9:00, nine o' clock? And they said if they don't don't show by then to call them and they'll try
To work something out-wtf hows about we work something out now? What mother wants anyone showing up on their doorstep at nine pm? Even if it was ed mcmann w / a check? (I'm sure she'd get over it quickly tho:)

I didn't bother to read about delivery times especially on sundays seeings that the store closes at 2pm? So I wasn't all that worried.

I'm pretty livid and I don't get mad ever! But they're messing w / mom on her day! Am I a bit of a mamas boy-sure, but what son really isn't?

My point of the rant is... If she receives this delivery at 9, in 3 hours mothers day will have ended. Even now I feel they kinda ruined her day! I felt bad because I had to work today
So last week I ordered a $139 worth of fruit. Now I feel even worse. I know it's not the end of the world and i'm being a bit dramatic but it's just bad business. Oh and I checked my order form online,
And in very very small print it does say "on busy holidays it could take up till nine pm" never again...

She gets it the next day on her door step left out over night no phone call to me or her nothing!
They also forgot the ballon bundle?! The fruit was't even ripe or sweet - horrible!

I left an email yesterday morning telling them about this and they have yet to get back to me... Unbelievable!

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:21 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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Edible Arrangements customer service

Thursday, may 6th, 2010, I ordered & paid for a mother's day arrangement. It came in a vase with red hearts & looked more valentines day than mom's day. I ordered the arrangement with a blue vase, & the clerk agreed, no problem, & no additional charge. Yep, when I went on sat. To pick it up it was in the "wrong vase". The same clerk was waiting on me & never spoke up that she didn't write the order up correctly while this whole incident took place!

The man takes the arrangement in the back. Comes out again saying this is the vase this order come in. I explained I pre-ordered the blue one. Another comes out & says something to the clerk & goes back.. .3 times now as I watch leaning against the cooler to get away from the register. The store was packed & I had backed away from the register.

Well, this fat, loud mouth woman (Can't use lady) came out with the arrangement in her hand screaming at the top of her lungs,
"this order comes in this vase & we did it correctly"!
I couldn't believe my ears! I happened to be by the door she came from & stepped up to her to ask her to lower her voice...
I never got the chance to say anything as this woman,
Screamed...
"get out of my face"! Did ya'll see that? Witnesses "she" got in my face!

I stepped back & she went towards the register, "still as loud as she could be & talking the whole time", saying:
"give her money back.
We don't want customers like you.

I ask to speak with the owner & even in a louder voice she screamed:
"i'm the owner!" and I want you out of my store!
You accosted me. I could call the police & have you arrested!

The statement about the police got to me! I quickly stated:
"don't bother, i'll call the police for you!
I know there is a corporate over you & I will contact them also"!

I stepped outside & waited for the southaven police to arrive. Well 2 officers showed up & I knew them both, as my sister worked with their dept. Closely when she was alive. As I was talking with the officers this loud mouth woman comes out with the arrangement waving it in the air:
"i tried to accommodate her we even put white chocolate on the order & "offered" her money back. (Recalled she demanded to give me my money back without every saying she would even give me a stupid blue vase) continuing to mouth, she got in my face, I have witnessess. " and waving papers at the policeman.

Get this, the policeman told her to shut up! He took the papers, looked them over, & stated to the owner,
Looks like your employee did not write up the order correctly! This does not show you have given her money back. These are copies of the receipt where she paid!
She was screaming, saying she gave me my money back & had never even run thru a credit up to this point! A man came out & stood behind the owner listening. After a few minutes, "he" went back into the store ran a credit & gave the police a refund ticket. She was going to keep my money, as well as treat me like dirt in front of a store full of people! Thank goodness the policeman caught her trick of deception. She started talking again and the policeman told her again to shut up as he didn't want to listen to her "###". I was shocked at this.
The owner went back inside & the policeman said:
"all this over a blue vase for a customer? Why didn't she just change it out?"
This was my same thought from the beginning!

Then the policeman said some thing that really got me:

"don't be ashamed for calling us. We have had to come to this store
4 or 5 times, and it's all because of this owner!"

Folks if she acts this way to the point police have had to be called 4 or 5 times before me...
Something is bad wrong with this store owner!

She does not deserve this communities business and our hard earned money thinking she can continue to act rude, crude, horrible, & any other way she wants with a customer!

Customers do not under any situation deserve this type of treatment!
So don't but yourself in any contact with this woman, as there is no telling what you will get!

When the owner came out "all" she had to do was make one statement & none of this would have happened:

" i'll be glad to change the vase if you don't mind waiting a moment"

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Edible Arrangements run by Crooks 2
nashvi, US
Feb 10, 2013 4:21 pm EST

this business is run by Corporate and local level crooks, liars, thiefs, and stalkers.

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12:43 am EDT
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Edible Arrangements - franchise sales misrepresentation

Do not buy this franchise!!! They are liars and manipulators! We currently have 35 stores closed down due to corporate continuing to take more money from us all. Every franchisee worries that they will lose their stores due to corporate greed. They currently take 7% plus another 4% for tv advertising which they contribute nothing to. They put out coupon...

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Edible Arrangements horrendous customer service

My boyfriend decided to surprise me with one of edible arrangements bouquets for valentine's day. He pre-ordered, and when he went to the store to pick it up, the customer service representatives could not find his order. After keeping him waiting for twenty minutes, they went into the back and the owner then accused him of already picking up his order and attempting to get another one for free. Despite having no proof to substantiate such an accusation and his insistence that he did not already pick it up, the owner of the store rudely insisted that he did. Disgusted, mauricio angrily told the owner that he wanted to cancel the order and was told that the order could not be canceled because it was already made, and a bouquet was practically thrown at him "just to get [him] out of [there] . "

This was the fourth or fifth bouquet that mauricio has bought for me, and we have been consistently delighted with the products. I have glowingly recommended the service to friends, family and coworkers. I sincerely regret doing so, as I would hate to think that anyone else may receive the same kind of treatment that my boyfriend did. Needless to say, they not only lost us as customers, but I will now tell every single person I associate with about our experience, and that my boyfriends integrity was questioned so he could be accused of trying to steal from the store and was treated appallingly.

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Edible Arrangements - wow, incredible bad customer service

I saw the ad for edible arrangements so thought I would try them out. I went to the web site, selected a product and hit "purchase". The site flashed and no order number or acknowledgement followed. I hit purchase again (Against my better judgement) and got the same result. Here is where it gets good I called the number and explained my issue. Without an...

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Edible Arrangements horrible service

Ae in columbia, maryland never delivered arrangement and did not tell me delivery was not made. Had delivery set for 9/11 ea called and said they couldn't do - that was fine w/me go ahead and deliver 9/12. On tuesday when I found out never delivered, they said they tried sat 9/12 and sun 9/13 and left door announcements. Recipient said they did not - was home all day, no delivery attempt. No attempt and no notice. I assumed delivery was made... No communication 9/14 or 9/15. Website says "successful delivery" it was a lie. Never delivered. Called again to make sure I am not charged (Not cheap btw). This company in columbia maryland sucks. They don't even care when called out. Never appologized. Horrible service horrible company. Will never attempt to use again.

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Humannotbot
, Ascension
Feb 16, 2011 9:22 pm EST

I think it might just be that store in AE Columbia, I don't think it like that for all Edible arrangements companys

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1:57 pm EDT
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Edible Arrangements ruined anniversary surprise

I placed an order last week for our 9th anniversary. I told the lady on the phone that it was a surprise gift and I wanted it delivered to my wife's place of employment. She told me no problem but that she couldn't give me an exact time that it would be delivered but if I called on the day of delivery that I could get a closer time frame. So, I made the call and they told me it would be delivered between 11:00 and 1:00. At 1 I called my wife to see if anything had been delivered to her. While we were talking she got a call from the delivery driver saying that he may be able to make it by 4:00. There went the surprise because he can't figure out that big balloon with the arrangement means surprise.
I call the store and instead of putting the manager on the phone, they go get the driver who has more excuses than carter has liver pills. He couldn't understand how he ruined the surprise by calling my wife and telling her he is the edible arrangements delivery guy. His exact comment was "she knows that she is getting something from edible arrangements but she doesn't know what it looks like. " I almost dropped the phone! As I stated to him, it's not like edible arrangements delivers jewlery or a car. He still couldn't figure it out.
This was the first and only time that I will use their service for anything.

Jim edgell
Beaufort sc

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mrscranky
, US
Mar 24, 2010 11:40 am EDT

I don't much like these flower delivery ripoffs... I doubt the fruit is even washed, but why are these people giving out the spouse's/boyfriend's phone number? How dumb do you have to be if you don't consider that they are going to call the number you provide.

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Deirdre Callan
Venice , US
Sep 25, 2009 5:32 pm EDT

I ordered an arrangement today for my boyfriend as a surprise in Venice FL. The store called him to say their truck was broken and the could not deliver it until tomorrow. Well, so much for the surprise. He called me to tell me this, I did not get an email telling me this, but I did get an email telling me they were not accepting my coupon code after the computer accepted it because the code was avaialble on coupon websites. I was not going to do anyhting until I got the email. They were going to deliver it a day late, AND they were going to charge me MORE. I wasted no time shooting off an email on their corporate site. Somehow the Venice, FL store was going to be able to deliver the arrangement today after 5. $12.00 delivery fee and I mapquested it, it is 4.8 miles and 8 minutes away. This is not the end of this. I will be contactiong them again about this. Buyer beware and don't give a phone number out if it is a surprise, because it won't be for long.

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