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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
www.edgars.co.za

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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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11:48 pm EDT
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Edgars Fashion / Edcon unauthorised charges and debits

Have been contacting Edgars since June 2015 regarding this complaint without anything being done. Your Collections Manager has threatened to take legal action should I not pay for a service I never authorised. I spoke to Suw-Ellen Johnson [protected] on 08/08/2015 - 5 times and was told to call RCS regarding the account. Called [protected] on 09/09/2015 - was told Cell C Amounts will be reversed - it is still being deducted.
1) I do not have a Cell C account nor do I use Cell C - so the statement is clearly incorrect
2) I did not give permission for Insurance which has been deducted for the past 2 years
3) I'm a 73 year old pensioner, so clearly I would not be interested in either of these, nor would I qualify - which is in contravention of the Consumer Protection Act

If I do not receive a satisfactory response urgently, this matter will be take to the Ombudsman for further investigation.

Mrs PV Links
Acc No [protected]

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6:27 am EDT

Edgars Fashion / Edcon closing of account

Good day

Last year 2014, I paid Edgars in full and requested that the account be closed. Now on my Transunion ITC they have indicated a symbol "E", indicating that they have extended their term, which is not the case. I had specifically asked to have the account closed. This is now affecting my credit scoring. I have tried on numerous occasions to call into edgars but they refer me to the following number [protected] and no answer. I need to know what is happening. I don't want an account with edgars.

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5:10 am EDT

Edgars Fashion / Edcon unauthorized plans activated on my account

I applied for an account with Edgar's in August and informed the representative i do not need all their different insurance and cover plans activated on my account. The following day i received sms's thanking me for activating all the plans. I contacted Edgar's and told them to remove it. Received my statement in September and still being billed.

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12:37 pm EDT

Edgars Fashion / Edcon kiddies shoes

I was in Edgars, germiston mall yesterday (09/09/2015 ) I took 5 tees from a rail which was marked 75% off all items, when I got to the tills I was told that the tees were not on sale despite the fact that there were packed on the rail marked 75% off. The supervisor who was there told me that I can only get 75% off on items that have a red price tag on. I then left the tees, I went back today and bought about 20 items that were on sale and all with the red stickers, surprisingly when I got to the tills I was not some of the clothes were not on sale, the prices on them were wrong and the red prices stickers were put by mistake. I then asked to see the manager who told me that even though it is a mistake from their side I can't get the sale price. She was so rude to me, she even told me that I have no right to be questioning her about the prices. Her name is Vaida. I need to know why am I suppose to pay a different price to what is on the garment

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1:04 pm EDT

Edgars Fashion / Edcon exchange

Date: 25/08/2015

To whom it may concern

An entry exchange (credit note) had occurred on 12/06/2015 for a purchase that had been made on 07/05/2015. Two [censored] Boy jeans had been purchased, the promotion had been buy one and get one free. I had come in to exchange 1 jean for a different size but was unable to find the size suitable for me. I had asked the cashier if it was possible to return the jeans and credit the amount for the jeans (including the discount) back into the account.

The Cashier (Zama Mlaba) had credited the exact jeans twice (which had not been purchased twice on the original sale receipt) and then went forward to purchase the same jeans onto my account (while the special had still been on). The jean that I had returned to the store had been taken and considered as one jean purchased with no discount and no amount credited to my account. Please note I did not leave the store with the jeans and the camera footage for that particular day will verify that.

The June and July statement did not reflect any entry exchanged for the jean, but it did reflect the credit for the bag I had exchanged on the same day. I had waited for an August statement to verify no credit being made to my account (hence the timing of the complaint being in august).

On the 25/08/2015 I had explained the situation to the Edgars Manager (Karen Chetty) of the Westville branch. The cashier whom had processed the exchange was on leave. The manager had informed me that because the exchange had been made on an item on promotion (buy one get one free) the cashier had processed the exchange correctly, and because the complaint is being made so late the promotion has collapsed there is nothing that she can do. She went further to say that it is not the responsibility of the cashier to advise my transaction.

I do not agree on the following basis…

• I did not bring into the store two jeans that had been purchased to process a credit note that reflected two jeans returned. Note the cashier had credited the exact same jean twice which is not on my original receipt.

• The same jean that was returned to the cashier had then been processed as the jean purchased but it had been collected by the cashier to the store. Basically it is assumed that the jean I had at home is now the jean purchased at the full amount, but the promotion had still been on so I should be entitled to another jean hence the credit note is incorrect. The cashier knew of the promotion as she had just made the credit for the exchange entry. Furthermore I did not leave the store with a jean.

• The manger had argued that the complaint is now too late to rectify but it had been the store that had accepted an exchange 35 days after purchase (breaking the stores standard practices).
• An exchange was aimed to benefit me (the customer) by either crediting the amount paid for jean (I fully understand it had been on promotion hence it is only fair to the store to be credited with the 50% discounted promotion) or exchanging the jean for another item equivalent to the amount of the jean. Neither had been done or advised otherwise.

• The cashier had clearly misunderstood my request, because what she had done did not benefit me in any way.

• The manager of the store should have rectified the issue of incorrect returns (the jean which had been collected by the store) and purchase made on the credit note by allowing me to take a jean or an item equivalent to its amount or credited my account to the amount of the jean (with the discount to be fair the store).

• I (the customer) should have been advised to keep the jean I was going to return because there is no benefit to me (as it had been my request to credit the jean and cashier had been fully aware of her job and how the credit should occur because of the promotion). The store and personal should always have the best interest of the customer's needs.
• If you can consider two jeans not being visible during an exchange, then you can surely consider two jeans not being there for a purchase because of “system capturing” (due to the buy one get one free). Then one jean is in my possession and one is now owed to me.

Please be informed that I am fully aware I should have immediately checked and questioned the credit note before leaving the store on the 12/06/2015 and before signing the credit note, I honestly had signed the credit note because it reflected a total of zero, but that had been due to the cancellation of the purchase and return amount (hence the reason for not reflecting in the monthly statements and the delay in the complaint of the issue). Furthermore I always have good faith not to be cheated by Edgars and I knew if I acknowledged a problem later on, I could address it and convince your understanding as I am a valued and loyal customer.

I feel like this is unfair to me as a customer and I should be compensated in some way.

Hemeshni Dhanesar
Account holder: Keshni Dhanesar

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4:30 am EDT

Edgars Fashion / Edcon edgars call centre agent - violation of my privacy and right to choose

I received a call last night from this call centre number [protected]. The call centre agent Ritesh told me he had a wonderful deal whereby i can increase my Edgars Family Funeral Insurance too double. I asked him how much more it would cost me. When he told me i said thanks so much for the call but that i did not want to increase my monthly expenses and wanted to cut down. He then responded: "That is strange that you say that you want to cut down because you spent R...on your account last month and R... on your account the month before." I am ashamed to say that my response was..." that what I spent my money on had (rude word)-all to do with him". I have now cancelled my existing Edgars Family Funeral Insurance. I will also be paying off my Edgars account and closing it. That kind of response is not acceptable. They need to accept that NO is NO and respect my decision.

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ChezHarris
, US
Sep 04, 2015 4:34 am EDT

Sorry forgot to add my contact email if necessary - keatam@mweb.co.za

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1:44 am EDT

Edgars Fashion / Edcon levis jeans bought on special from edgars, dundee, kwazulu natal

My name is Urisha Maharaj, I bought a pair of Levis jeans from Edgars Dundee, Kwazulu Natal and they were going on special. Buy one get one free. The blue one is an ok condition but the black one is terrible. It had the first wash and you would swear it is an old pair of jeans. It has faded and fluff is sticking to it. It doesn't mean I got one pair free then it must be damaged. My address is P O Box 177, Glencoe, 2930, Residential address 18 Nehru Road, Glencoe, 2930. Cell no. [protected]. Email address : [protected]@justice.gov.za.

I would like Levis to replace the jeans I had purchased from Edgars. I have the receipt if you need proof of the purchase. The price was R699. I bought the jeans on my brothers account.

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7:23 am EDT
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Edgars Fashion / Edcon refund

i bought 6 items via boardmans online shopping 24/06/2015 and they only deliver 4 items the other 2 items were out of stock. i sent them email 06/07/2015 requesting a refund since then no refund was done. i called their call centre numerous times and was told matter has been escalated to online team for refund process. i got the response from them 18/07/2015 with ref [protected]/GO explain same thing, we've been communicating back and and forth without any luck all the do they apologize. I received a call from Kapelo 07/08/2015 from a private number at 11h15 regarding my refund (ref : [protected]/GO ) and he promised me the payment will be processed 11/08/2015 but till today there is no money that was paid into my account there is not even a payment pending. i really do not know what i need . All i'm asking is for my refund, i will be soon going on maternity leave and i do not need this stress. i want my money thats all . My contact details [protected]

Regards Judith

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7:51 am EDT

Edgars Fashion / Edcon unhappy customer

Good day

I sent an email and still waiting for a response. . . I sent a mail on wednesday and i was told it would take 48 hours to get back to me and im still waiting so i thought i would share it on this sight for a faster response.

I would like to mention an incident that happened last night (Tuesday 21 july 2015) roughly around 18:40pm while i was in your edgars store at bay west mall. I am a very unhappy customer!

What are your policies on a customer getting injured on your premises because of your negligence? The reason for me asking this is the following:

I stood on the security tag which pierced through my boot and into my foot, causing a puncture wound and profuse bleeding. This might not have happened if there were staff members on the floor at the time as my sister and i were looking for someone to assist us to open up the changing room and ask about a shoe size and there was no one in sight.

After piercing my foot and shouting still no one had come, i had to walk around with my foot bleeding while my sister which is in a wheel chair has to look for assistance. I only got a plaster and now have to fund for a tetanus vaccination and not to mention the pain.

This is a health and safety issue – sharp objects lying around injuring customers. It’s a customers right to a safe environment.

I will consider other course of corrective action if you do not respond to my injury in a satisfactory way.

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3:20 pm EDT
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Edgars Fashion / Edcon pathetic service

My wife and I started at Boardmans to get an orange squeezer. We were told "out of stock" and the assistant carried on with his work.
Went into Edgars to buy clothes and a similair attitude prevailed. Only one till operator, rude and arrogant security and useless and non existant management. Will take my, my fa, mily and frineds business elsewhere to where people care about service and customer care. Did even one person offer to phone other branches, take out names or just show an interest in our problems? NO

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3:46 am EDT

Edgars Fashion / Edcon exchange

I wanted to exchange the mascara that I bought but was broken when I got home.
First the security sent me to the wrong place, then cosmetics was called and when she came, the spoke in their language and expected me to understand.
They told me that the Revlon consultant has to be there and she wasn't so I had to go back home with my broken mascara, they were not even trying to help me!

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Lelow
, ZA
Nov 24, 2015 10:29 pm EST
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I recently purchased temptations lingerie in one of edgars stores in South Africa, only when I got home I realized they had a factory fault the bra's specifically. I tried returning them I was told underwears are strictly no return. I honestly find this unfair whereas I paid full amount for an unfinished job! I would like to get an exchange or refund. Kindly get to the bottom of this

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3:12 pm EDT
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Edgars Fashion / Edcon - gun held by suspected employee

17 April 2015, my little sister and I were shopping at Edgars (Eastagate). Whilst shopping around Edgars two employees of the Edgars' store approached my sister and I. The two employees were dressed in similar attire as the rest of the other Edgars' staff (this includes a name badge). The employees persisted to assist me in particular as I was looking for...

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9:57 am EDT

Edgars Fashion / Edcon cell phone

In december 2014 took out insurance with Edgars, the lady who registered me said it cost R40 for Sumsung S5 mini.last month 07/03/2015 lost my phone went to Edgars to claim only to find out that i was registered for Sumsung s3 mini instead of Sumsung s5 mini.the insurance only paid out R2000 and they don, t want to pay the rest.Have been patient for the past 3 weeks.phoned Edgars Head Office for help and ever since then i don, t get any assistance with a refund on my phone.They always promise to phone and give me feed back but they never phone, i end up phoning them and i would be told that the agent(NTOKOZO) who, s dealing with my claim is on study leave BLAH BLAH BLAH now they are telling me that they have escalatted my claim to their manager and it might take up to 6 weeks.I am tired with all the excuses I JUST WANT MY PHONE and i am not willing to wait another week.It, s not my fualt that Edgars made a mistake and registered my phone as an S3 mini or that the store under covered me for R2000 without explaining it to me.I have been waiting and it, s ENOUGH.

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10:02 am EST

Edgars Fashion / Edcon pathetic service at the refunds counter

It has been the 2nd time I have recived extremly poor service at the refunds counter at Edgars, Westgate. The 1st time I had to wait almost two hours to get service to exchange one piece of clothing. This time I was in front of the line and there was only one empolyee working friday afternoon. I went to him and he said he was waiting for a customer then he will help me. 15min pass and I was still waiting, another employee started working on his computer and then called people standing behind me and started helping them. I was past furious by then and left. I will never buy anything from them ever again.

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5:27 am EST

Edgars Fashion / Edcon product pricing differs from advertising

Good day

Since the start of the marked down sale i experienced numerous problems.

I am not too sure of the dates of purchases and exact prices, however my account statement should reflect correctly.

Firstly i bought reebox slippers (F1063l1145 liberty ninzi) marked at 229. 95 discounted 40% at blue route mall. However when i went to cavendish i noticed the exact same slippers marked at 199. 95 discounted 50%. I then exchanged the slippers. Can you please explain to me how is it possible for the same item be priced differently, discounted differently at different branches? I feel i was cheated.

Then i also bought bradford black laces shoes (Blue route mall) as a gift, only noticed later that the shoe box indicate 359. 99, however when item was bought it scanned as 379. 95 den discounted. How is this possible, as the box was the correct shoe box, yet the price differs on the system. Meaning that i got the wrong discount & was actually charged more than the price on the box.

Then i also notice a navy adidas tracksuit pants with stripes priced at 429. 95 marked down 40% at blue route mall. Then when i went to cavendish, the same item was marked down 50%, so i bought it at cavendish on [protected]. How is this possible that the same item is discounted differently at different branches?

On [protected] i watched edgars tv advert stating that selected items marked down upto 50%, however it did not indicate selected towels, it only said towels. So when i went on [protected] to blue route mall to buy a printed towel (Sku61265527, sty61265411) priced at 149. 95. When i got to the till i was informed that this towel was not marked down. I then spoke to the asst manageress regarding the tv advert only stating towels marked down, not selected towels and the item i wanted to buy was a towel. So i couldn't understand how this towel cannot be marked down as advertised. I still want to buy the towel, but at discounted price as per tv advert.
Can you please assist to rectify this problem.

Can you urgently attend to the above mentioned problems experienced.

Thank you for your speedy response and positive feedback.

Ms r phillips
[protected]

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Rose B kholisile
, ZA
Oct 24, 2014 11:44 pm EDT

I bought blackberry Z10 in the above mentioned shop, within the same week it stopped working.

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7:20 am EST
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Edgars Fashion / Edcon refuse to exchange guess jeans

My mom bought me a guess jean for x-mas, I was on vacation and arrived home yesterday whereby I got my gifts, The jean was a little to big for me and had a stain on the front and as yesterday was a public vacation day and I only came back to Pretoria yesterday I decided to go exchange the jean today, On arrival the security guard advised me what to do, I stood in line for 30 mins just to be told I must go to customer service, The lady told my that the jeans arn't in good condition and she will be unable to exchange the jean. I MEAN SERIOUSLY, My normal jean size is 32 your 32 is to big for me, the jean costs a fortune now YOU refuse to exchange. I will proceed to take this matter as far as possible, I feel sorry for who-ever helps my mom once she is back in pta.

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4:07 pm EST
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Edgars Fashion / Edcon reopen account

Dear Sir/Madam

My father was at Edgars store in welkom yesterday to reopen his accuont and they told him that's if he don't understand English its impossible to help him they open an account for only people who speak english not afrikaanse which means you are no long open an account for illiterate or un educated people that's my question thanks his I'd number is [protected]

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12:53 am EST
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Edgars Fashion / Edcon call centre bad attitude

received a call on my cell-phone number regarding my fathers account. The agent wanted to offer him a new product. I explained to the agent that my father cannot be contacted and that he works odd hours and that his work does not permit him to accept dumb product offering calls. The agent was adamant that she wants to talk to my father and after me telling her that I will not provide her with a contact number she goes on to say that this is my fathers account and not mine. Does Edgars lack understand? Is Edgars not capable of hiring staff of high quality? Does Edgars not respect customers decisions? Does Edgars not teach their call centre agents to respect customers? Should this matter be reported to the CPA? Or should I tell my father to close off his Edgars account so that he is not called and harassed?

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5:04 am EST
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Edgars Fashion / Edcon unblocked account

Goodday
Account number [protected]

I changed my bank acc from savings to check, the banks promiss to change the debitorders info with Edgars did not happen, so I paid my installment cash at the Paarl Branch.When I want to do a purchase my card was blocked its RIDICULOUS BY FAR !
I was never but NEVER in arrears with my Edgars account I am a loyal client with a GOOD, VERY VERY GOOD EXCELLENT
ACCOUNT WITH YOU PEOPLE!
My goodness, how many times must I go to the branch to fix the problem, how many times must they phone Head Ofice to explain, explain and explain the story, they UNBLOCK THE ACCOUNT, I phoned Edgars, the person said its UNBLOCKED, But still its not ! Heila at the Paarl Branch phoned H/O i WAS present there, I spoke to the person ... I send the complaint to Hello Peter also ...Please contact me urgent ! I am going to close my account very very soon ...UNBLOCK THE ACCOUNT PLEASE !

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B Schmidt
, ZA
Nov 30, 2014 1:20 pm EST

please help this client, it seems there no feedback, its very very unfair, he is a loyal client cant you people see it, accounts department wake up please !

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6:37 am EST
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Edgars Fashion / Edcon forced protection plan

My name is gift I'd no [protected] I realised in August. 2014 that a protection fee of R26 was added in my account and in the following months. When Iwent to bBenoni store to quiry that I was told its compulsory and I told then I don't ant it as I have never agreed to it. A person called Philemon Matsimela promised to look at the matter and see if I had not agreed to it.up to to date he hasn't responded and my account keeps on growing. I feel my rights are being violated as I will not pay the added fees I had not agreed on those terms.I would like you to help me sort and solve this frustrating matter as soon as you can possibly be able.

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