Edgars Fashion / Edcon
reviews and complaints

Bought two sheets priced at R229.00 on the price tag which was less 40%. After being billed noticed that I was charged R259.00 per sheet less 40%. Queried it with the cashier who duly phoned the manager. Spoke to the manager who simply said that that was the price registered on the computer irrespective to what the items were priced at. That is fraud as how can you mark an item with a price and then when you pay for it you are charged a different price. Is this allowed!

Good day, I was at Edgars at the Glen yesterday and was appalled by the treatment my family and I received. We walked in at Edgars around 5:50pm and there were no security visible at the door. Please check the footage.Nevertheless I walked in with a black packet containing 2 tops that were given to my daughter as a gift. I then purchased 5 items including a lipstick.After paying for the items and walking out, the alarm went off.We walked back in and I produced my slip for the items I purchased and produced the bag.The( lady) security at the door asked what was in the black packet and my husband replied that these items were purchased by my mum at Edgars in Eastgate.She quietly removed the tag or bar code from the lipstick and said nothing to us for the bag that triggered the alarm and called another security guard and we had to explain everything over again to him.He then called his Manager Bafana who came after a while.He advised that I should have the common courtesy of declaring my gift at the door, I realised that nothing I say would make a difference because where the hell was the security at the door, so does he expect me to go looking for one at the various entrances, I have been shopping for 18 years at Edgars and I always walked in to exchange gifts without slips(common sense will tell you that you would not have slips for gifts), there are no signs at the entrance informing you to declare edgars products with no slips, Is this not common courtesy on edgars behalf or Bafana's behalf to inform its loyal customers.My family and I had to wait like criminals as other customers would walk out staring at us and the security immediately closed the door while all of this was happening so as to stop the criminals from fleeing.Some of edgars staff members are pathetic, where do you recruit them from, do they not realise that we are paying their salaries, you will never get assistance while shopping in Edgars, coz they are too busy chatting in a group and you would have interrupted their conversation if you needed help, or if you ask for something then it's always out of stock without even checking in their store rooms.
edgars should be ashamed of its pathetic customer service!If you buy at the cosmetic counter, a consultant at another counter will never assist you as they claim that they are not allowed to assist, yet they represent Edgars.Edgars please sort out your staff as I am seriously considering closing my account!There are other stores that provide me with excellent customer service, so why should I shop at edgars at the glen - train your staff how to treat its customers that are paying their salaries...

On the 25 September I went into the store to open an account, I was stopped by a girl whilst walking in to enquire if I would like an account and she escorted me to new accounts. I then had another girl fill in the forms for me and because there was no computer available I had to stand and do this.. I only get to Mitchell's Plain pass 5 which means I have to rush to the mall as the shop closes at 6.. The girl that assisted me was on training and kept asking a lady by the Name of Nozipho what she needs to do. When everything was done Nozipho then told me that she will load the details and I will receive an sms to advise whether I qualified for the account or not. I would then need to come in with my bank statements and proof of address and payslip. Yesterday 30 September 2014 I became curious and called the branch to enquire if I qualified for the account or not. When I called a lady in the new accounts department told me that the details were never loaded and my old account still shows on the system. She asked me if the lady had put me on the phone to new accounts and I advised she didn't.. Now this infuriates me as nobody had the decency to tell me what the real process was.So the lady I spoke to very easily said I have to come back to the store and do the whole process over again.. So my question is, why is this on me? Why do I have to go back to the store and do it over if it wasn't my fault? And if this is the way Edgars values their customers then I am not even sure if I would want to be an account holder at this company! So I would like some feedback about this or Hello Peter will see the complaint as well!

Edgars placed full page adverts in some newspapers - Friday 15th Aug. 2014 -
"up to 75% off SALE" .
I went to Eastgate Edgars yesterday, 15/08/2014, hoping to purchase some clothes at discounts
of 50% - 75%. In the man's section, there were 26 double-railed stands,
each with 100- 200 items - totaling a few thousands - T-shirts, shirts, jackets, jeans...
Big placards / boards were placed on these stands - marked: "up to 75% off SALE",
and frequent announcement of the 75% discounts were made over in-house speakers.
However, NOT a single item was discounted at 75% on the 26 double-railing stands!
I asked a salesman to show me only 1 item on these stands discounted at about
75% - he could not, AND, admitted that none of the thousands of items on these stands
were discounted to anything close to 75%!
He subsequently took me to to a rail - not marked with a placard / board indicating the
discount.On this stand - only 1 type of long-sleeve tops - different colours - were marked
downfrom R250 to R60 - i.e. slightly over 75% discount.

I did a random price check on the thousands of items on the 26 stands - over 80% were discounted
only between 20% and 33.3%! The maximum discount I saw was on a few identical shirts -
R999 to R450 i.e. 55% off.

Although Edgars ads. state "up to 75% off, the prominence and emphasis placed on the 75% disc., In my opinion, – is very, very deceiving / misleading/ ethically incorrect. (because only a very, very small % of items, if any, may be reduced by 75% on the 1st day of such a well promoted sale).
(similar ads. are placed for other stores in the Edcon group)
My wife had similar experience with ladies & kids clothing - she could find no items discounted
to anything close to 75%!)

my complaint is two fold, the first complaint is that their staff made terrible error on my account details, which resulted in debt order been non-fuctional as such they levyed me a fees for non-paymet for which I'm wanting a refund for the amount of R116, 64 its been 1 yea and I still battling too get the refund and to this is that they want to charge extra admin fees as result of me refusing to pay the R116, 64 My second complaint is more server, I have been paying or cell phone insurance for 3 years and when I come to lay a claim the covering company Hollard said that I'm not a listed client and my details don't match their listing add to this my handset is not registered in my name but. In a Mr P.Minisi who is a edgars store clerk, I'm clearly been de-fraued and my next step is too start legal action, I call on all for us tostart a class action suit

Good day,

On 29 July 2014 i bought a Blackberry 9720 cash at 11:41AM from the Wesgate mall branch.

On Saturday the 5 July 2014 i went in to the store to return this handset as it gets stuck clearly due to a technical fault and i asked for the phone to be replaced with a new one.

The ladies at the counter talked in their African language not realising that i can understand them and said that there is nothing wrong with this phone and that i am lying. After 3 hours fighting with the ladies at the counter, and two managers i just left as its clear that no one will be assisting me.

Furthermore before i left Victoria the manager said she will contact me on Monday morning to sort this out as she could not reach MTN on Saturday.

I'm still waiting for that phone call.

I have never been treated like this in my entire life.

Furthermore in terms of section 54 and section 55 of the Consumer Protection Act i have a right to return this for either a refund or a exchange.

Furthermore on MTN's website it clearly states the following:

Prepaid Returns and Refunds:Devices must be returned to a listed MTN Store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies. Your return may be considered under the following conditions:1. If there has been an out of box failure within 7 days of receipt of goods.2. If it is allowed within the CPA regulations within 10 days of receipt of goods.Repairs and Exchanges:Devices must be returned/exchanged to an MTN Store with the original invoice and packaging to be considered for repairs or exchange in accordance with the MTN Online Shop policies.Post Paid Repairs, Refunds and Exchanges:Devices must be returned to an MTN Store with the subcriber original document, customer pickup document and orginal packaging to be considered for a refund or exchange in accordance with the MTN Online Shop policies.

Furthermore as per Victoria the manager no one complaint with regards to faults on that particular cell phone yet as per hallopeter there have been several complaints regarding faulty blackberry 9720 relating to edgars and mtn.

Name   : Mr Sibusiso Dikhudu
Acc No : [protected]
Tel No  : [protected]
Make & Model : BlackBerry 9720
Job No : 357967
IMEI NR :[protected]
Date of Event  : 04/22/2014

I am not happy about the service you are offering to me as your customer, I
insured my phone with you and the service you are giving it to me its
unprofessional. My phone was stolen and few hours I found it with the
police and it was damaged on the tracking pads and sim-card holder. I send
it to repairs, your technical side they are telling me that they won't fix
it because it's a physical damage.

My phone have been returned not repaired, so I am not happy at all about
this please do something about this matter because I am paying insurance
and please tell me what must I do?

I had gone shopping at edgars trade route mall on 0252014. . . I paid for my item and asked the cashier to wrap it, she said i should go to the back and see if someone can assist me, i went t o the back, the lady there said that the cashier whom i paid at should be helping me, i then passed the front counter and asked the lady to assist me with wrapping the gift, she said no she only assists in the cosmetics dept, by the way she was not assisting anyone ! I went back, stood in the line, the cashier saw me, but then i asked another cashier to wrap the gift, it took quite a while for them to wrap it, it was not to my satisfaction at all ! The staff at edgars trade route were not helful at all, and this is not the first time i have a problem with there service !Told to go up and down with no help! Over 45 min in the shop and this was after 6. . It was not busy at all! I have gone to other edgars stores and always given good service. Edgars trade route should catch a wake up, and be more professional, there service really sucks !

So on 25 March I paid my account in cash. It is a lit of money. In my stupidity I have got rid of my slip. I got a statment from them of R4000.00 I went to them nothing on the system and have no records of it. They dont have any video recordings. I'm still waiting on them to phone me back from head office and Tygervally store. It have been a week. I was there on monday promised me it will be sorted out. Nothing yet. I cant sleep giving me so much pain.

Good day, I am extremely annoyed and dissatisfied with the service from edgars pavillion as well as head office I went to open an account over two weeks ago and have had nothing but the run around. On the day of my application (when in store ) I informed the staff that they could only phone my employer before 2.30pm as I teacher. Every day i have phoned in and queried weather my account has been activated or not and get beaten around the bush and passed from pillar to post. Each one blaming the next and no one accepting responsibility for not phoning my employer before 2.30 and subsequently my account has now been declined. I have been told that my application credentials do not meet the minimum requirements (which is ridiculous as I do earn a good salary and don't have any accounts reflecting on my name ) secondly they lost my forms and I had to do the application a second time with someone who didn't understand english and I had to repeat my self numerous times. Thirdly i have complained to hello peter which I was assured that my application would be dealt with as a priority which has not happened at all. Every time that I have phoned in I have been told that my account is still pending however after a conversation today with one of the staff members I was informed that my account had been declined and was decline on the 19th of the month, which like I said I have phoned pretty much every day since I applied and was never told it was declined now I must wait 3 months to apply again I can't believe that a store like edgars can accept such intolerable service as their standard I have phoned head office 3 times and driven into store about 4 times and each time I'm promised that this matter would be sorted out and have not stood by their word I am a loyal edgars customer for many years and so decided to support their account scheme but I seem to have been mistaken by my judgement perhaps I should take my business else where.

I was also informed today by another employee that they will take the declined off my account, re activate it and they she will call my boss immediately and call me back . I'm still waiting a day later. I'm constantly promised the world and get nothing in return.

I had the contract with the company Edcon Jet Store. But after several months, I cancelled it and asked for my sim card. The seller promised to reactivate it, but he did nothing. I still have the contract with this scam company and they refused to reply to my emails and complaints. So be careful if you use this store or leave comments if you had horrible experience with this seller.

Good Day.

I am absolutely disgusted with Edgars!

I have been retrenched in July and I went to the branch to complete a form for my insurance on my account for them to settle it and gave them proof of my retrenchment letter.

Only now they came back to me saying that the insurance are not going to pay the account due to the account that is behind! OBVIOUSLY the account in behind because I don't have a job nor money to pay the account!

I pay the insurance on a monthly basis and now they don't to pay MY account with MY money.

You leave queries and complaints on there website and they never come back to you, or if they6 do its almost a month after you have loaded them...

I have been a client for several years and I have settle my account several times and always go back to support the store and do my buying form them. Now they don't want to help me.!

I demand as a devoted customer that someone handles this and sort it ASAP!

I expect an answer!

Regards
Charlotte

My name is Yunesh & reside in the malvern Queensburgh area. I purchased a Blackberry 9300 cellphone
(prepaid )on the 09/01/2013 from edgars @ chatsworth shopping centre.This phone has been for the
4th time given in for repairs:

I have been to Edgars in pavilion requesting that they replace this cell phone as this is a problem phone.The store manager was not very helpful in this regard .The store manager says that this is not according to the CPA & that this cellphone was sold with specific terms & conditions & that he cannot
replace this cellphone .This is very frustrating as this is costing me each time I need to take the phone
in & I am without a cell phone as it takes 6- 8 weeks to have the phone repaired .
N.B- This is a Cell C Network

EDGARS MANAGER [protected]
Collin Buthelezi - I have spoken to on 13/07/2013

Consumer Right No. 8
Right to Fair Value, Good Quality and Safety
What does this mean for the ordinary consumer?
Your right to demand quality service
• Consumers are entitled to the following, when entering into agreements/contracts with
suppliers:
o Timely performance and completion of those services;
o Timely notice of any unavoidable delays in the performance of the services;
o High-quality services, which consumers are entitled to expect; and
o Use, delivery or installation of goods that are free of defects and of a quality that persons
are generally entitled to expect, if any such goods are required for performance of the
services.
• Suppliers are required to remedy any defects in the quality of services performed or goods
supplied; or refund the consumers a reasonable portion of the price paid for the services
performed and goods supplied, in the event of these being sub-standard.

Your right to safe, good quality goods
• Consumers are entitled to receive goods or services that are of good quality, in good
working order and free of any defects, and that comply with any applicable standards set
under the Standards Act, No. 29 of 1993 or any other public regulation.

Your right to implied warranty of quality
• In any transaction or agreement pertaining to the supply of goods to consumers, it is an
implied provision that the producer or importer, distributor and retailer each warrant that
the goods comply with the requirements and standards of being safe, of good quality and
durable.
• Consumers are permitted to return goods to suppliers, without penalty and at the suppliers’
risk and expense, within a period of six (6) months after delivery of such goods, if the goods
are of inferior quality, unsafe or defective.
• Suppliers are obliged to refund, repair or replace the failed, unsafe an

I have contacted Adrian Reddy which he has promised to resolve my issue but to date hasnt!

Hi Adrian
Its been a week now & I havent received any feedback, please advise on the way forward!
Thanking You
Yunesh

From: EDGwestvilleSM_3350 [mailto:[protected]@edcon.co.za]
Sent: Tuesday, July 16, 2013 12:49 AM
To: Soorjbully Yunesh (ZA, Merebank)
Subject: RE: Refusing to replace cell phone

Hi Yunesh

I have received your email and I will be looking into this concern for you. I will contact you shortly with feedback regarding your concern.

Regards

Adrian Reddy
Mall Manager
Edgars Westville
[protected]
[protected]

I am very dissapointed with Edgars being such a huge chainstore .I have also reported this matter to the consumer council as this is the violation of the consumer act !
Thanking You
Yunesh
[protected]
[protected]

I bough two pairs of Jeggings from Edgars store in East Rand mall on the 28 July 2013one black and one blue. One pair said wash before wearing on the label and the other didnt ans since they were of different designs I washed only one and wore the black one on Monday the 29 th July and They fit perfectly and were very confortable. I repeated the same pair on Tuesday the 30th July as it was still clean and in good contidition.Later on that day, after a long day at work of going up and down the stairs where everybody(or all the men I work with I should say) saw me, and walking all the way to the bus station in central Johannersburg to get to Central Park and go further on Public transport to get to Benoni. I discoverd upon sitting down on a bus chair hat my pants were badly torn below the bum, and because they were sitting so comfortably on me i did not even hear or notice them tear.It did not look like a fashion statement as it was still cold or me being wild as I am not, it was a clear big tear on my pants.Needless to say how humiliating it was to discover how many people saw me but did not have the guds to tell me as I work mostly with men. Walking in public without even noticing how badly toren your pants are takes the cup in all humiliating moments records. One can only imagen how confident I felt as I was wearing a new pair of pants from what is suppose to be a "trusted edgards brand" that i could not even notice that they were toren especialy when that is the last thing you would expect from new clothing from Edgards.

I am rather disappointed in Edgards' quality management systems if they have any at all. The humiliation that i suffered that day and days afetrwards, no one deserved and needless to say that the confidence i lost that day can never be repaired. I never even wore the second pair of pants as i am very afraid the druma will repeat itself and will never buy jeggings from edgars again in my life.

Im totally disgusted and applaud about the staff at galleria amanzimtoti, I am a regular customer at the galleria branch, I have recently encounted the most awful service, my 1.5month old daughter was abit crabby waking up from her sleep, at the time I was quering something with beauty manager preleene, she gives me baby a evil eye look and states to her "you naughty" what right does she have to say such thing to my child and behave in that manner, I brought it up to the floor manager, she stated she will speak to her and she just walked away, I also spoke the the store manager joanne, she said she will deal with it, I didnt even get an apology from them, staff and managers needs get trained, I want this matter to be dealt with as I did phone in this morning and no one came back to me... The beauty manager needs to know how to do her job rather than being rude and disrespect to the customers, I would like feed back concerning this matter, a personal suggestion staff at galleria especially the managers needs to be trained to be respectful and polite to customers, I will not ever shop at galleria of the poor service delivery, its not the first time I had experienced such poor service from them.

In November2012 I bought a pair of Bronx shoes from the Edgars store at the Waterfront in Cape Town. I was both surprised and disappointed when they started falling apart in March 2013, three and a half months later.
I returned them to the Waterfront store where I received excellent service from one of the managers. Curiously, he was not surprised and asked me if the shoes were Bronx. He then assisted me exchanging them for a pair of Bradfords.
Now, after about two months of moderate use, the Bradfords are in an even worse condition than the Bronx’s were. Although the leather uppers are in almost perfect condition, the soles and heels have literally worn through. One heel is beginning to tear away.
Furthermore, from inside both shoes metal strips have cut through the soles and begun protruding from them. Not only do they push up uncomfortably inside the shoes, the shoes themselves are becoming increasingly hazardous to wear – the metal strips hook and catch on rugs and the edges of steps etc.
I have about a dozen pairs of shoes, boots, and trainers, some of which I’ve had for years. All of them have seen far more use than either the Edgars pairs, yet none are even remotely in such deplorable condition. In fact, I have never seen shoes deteriorate as quickly as these have, and would very much like to find out why they have. I have enclosed photos assure you that I am not exaggerating the shocking condition of the shoes.
I would also like to find out how it has come about that such inferior products are being sold by Edgars, a store known and trusted by South Africans for its preppy style and reliable quality.
If at all possible I would therefore appreciate answers to the following questions:
1) Where, and by whom were these shoes made?
2) What material, and in particular what grade of material, was used in the manufacture of the soles and heels.
3) How does Edgars monitor its quality control? Is this done by the company itself, or does it comply with standards set by an independent external body?
4) How does it set and maintain acceptable standards, who sets them, and have these standards changed recently?
5) How does it safeguard its customers from inferior products? Does it rely on the judgement of its buyers and manufacturers, or does it do this by monitoring returned goods and / or the number of complaints received about certain items?
6) Is there a consumer protection body or other watchdog that I should perhaps approach first?
Because of my experience I do not want another pair of shoes from Edgars, and I do not want a refund gift voucher that I can only spend at Edgars. I would very much like my money returned to me in cash. I suspect however, that I may encounter resistance to this revolutionary idea.
I have not yet returned the second pair of shoes. At the moment I am too annoyed to deal with this situation civilly, and rather than going to the store and losing it at some hapless employee, I decided to first write this letter.
I am not an Edgars account holder.
I look forward to your reply.
Yours,
G. H. Byrne.

I recently opened an account at Edgars (Stellenbosch). The Accounts people were really friendly helping me the day of the opening of the account. I started receiving sms's and calls from an Cell Phone number where the gentleman urged me to spend R100.00 or more immediately or my account would be blocked. I am talking at least three to five times a day - I told him every time that I really was busy and would get to it. On a Sunday I went to the Edgars and stated I would buy something and told the head teller lady (as the manager was not there) that I really feel bullied into buying there and my intention with the account was to buy something as I needed it and not spend as much as I can in a week. She assured me this was not Edgars's policy and not them who contacted me, but they gave my information (which I DID NOT sign for) to an outside company who assisted me in opening the Account. I told her to please follow this up as this is illegal, and she promised me the manager would contact me. This did not happen. I contacted the manager on the Tuesday and she said she was waiting for my call? This is very weird - I asked her (even if I stated I would call her) why did she not follow this up, as this is quite a serious situation. She said she would sort this situation out. The other company (the ones who had my details)contacted me and stated they would sort this out before the end of the day. This did not happen. I called Edgars the next day and asked the manager again why nothing was sorted - she asked: "Oh they did not call you". I asked her why she did not follow something as important as this up - again. Till today I have not heard anything from either company - and this is a week later.

went to return pair of shorts that I had purchased on my Account from Edgars, went to Fourways Edgars(I have had bad service from them on numerous occasions)I could not find the slip but know they can look on their system for when I bought it and for what price.The shorts still had the price tag on (R329.95)I tried to get the right size for him but they did not have stock, so I wanted to return them, when they scanned the tag it scanned at a much lower price(R160)&they said this is the amount that they will refund me, they said the item was on sale but the tag clearly says R329.95 &the shorts on the shelf were not on sale, they called the Manager who said the same thing, even though it says very clearly R329.95 it now scanned at a lower price &that was it. She then accused me of taking off the red sales sticker, I was completely disgusted that she had accused me of such a thing as you can clearly see that there was never a sticker over it.she said she won't return it & walked away.6 months pregnant I stood there waiting for ever only to be treated like a criminal.I called Edcon to complain &have heard nothing, they did not even check my account to see when it was bought.Utterly Disgusted: I received an email stating that someone will contact/call me and have not heard anything as yet. I am absolutly disgusted as I have been an account holder for many many years, I understand there is a new CEO at Edgars I know that Steve Ross (the past CEO) would have been on this as he had a strong standing on customer service, I am at the point of paying up my account and closing it, I would not recommend anyone to open an Edgars account, continous bad service with unfreindly staff

2nd May 2012, I request a settlement letter, which was sent on a Friday afternoon at 4pm. Since banks where closed, I arranged an electronic transfer for Monday morning(7 May). I received a phone call the same day with an agent insisting that she cannot close the account due to "interest" accrued over the weekend. Frustrated, I requested to speak to management, which the service agent did on her own, and came back to advise that she will confirm payment the following day and close the account. I receive another call on Thursday advising my payment hasn't updated on their system. I emailed proof of payment to a Carolynn Parsons, on Friday 11th May, who acknowledged receipt and will run the process. I received a call on saturday from another division of Edgars, insisting on payment on an account tha I've already paid in full, even after advising that the error/delays is on their side, Edgars calls home at 9:30 on mothers day, interrupting breakfast for payment!

I am now furious not only for the lack of professionalism, but their delayed and poor responses on an otherwise simple task! And why am I being harassed for payment when THEY don't know what they're doing!

My LG top loader washing machine gave me problems and I advised Fin-rite and a Technician was sent from Durban and I reside in Pietermaritzburg. He tightened some part and said it was now fixed[18/11/2011]
This worked for awhile and we reported it again when the machine was worse than when first reported . On 13/12/2011 a technician came and did some more adjustments trying it out on a very short programme and it appeared to be balanced as he spun a large blanket.
The next day it just made a dreadful noise and would not programme.We phoned on the 20/12/2011 and reported the machine faulty. It was collected on 05/01/2012 and taken to workshop in Durban for repairs. WE phoned the company { EARLY BIRD} when we eventually got a cellphone number from FINRITE after numerous attempts at the TELKOM directory listing number being unavailable.25/01/2012 we were advised that a part { pulsator} had been ordered that day.
To date no washing machine has been sent back and all I am told is the part is on order or it is in the workshop getting fixed. today they tell me the the part has not yet arrived,
How long is one expected to wait? I could have bought the part locally and had some one fit it but as pensioners we have to be thrifty with our money and thought that a maintenance contract would be better for us! Well we have been caught out and taken for a ride and I don't know what Edgar's or FINRITE think of this so called wonderful service! I have had to hire a washing machine and I think these companies should reimburse me for costs incurred with all the telephone call as well or in all decency replace me with a new machine!