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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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11:25 am EST
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Edgars Fashion / Edcon abuse of my account

Somebody made purchases to the value of around R6 000 on 08 December 2011 at Edgars and CNA in Durban, for which I was not responsible. I was at work in Lesotho at that time!

I submitted the dispute forms and my affidavit at Edgars branch, Northgate mall in Johanesburg, on 22 Dec 2011 . Up to this day, Edgars is still busy with the investigation and in the mean time, i can't use my account when I really need to use it now

Please also allow me to state my unhappiness with Edgars as there seems to be no security measures in place to protect their clients against such ********** activities as:

o I did not lose my card. In fact!
o I did not lose my ID book

I can only surmise that my account details was leaked by someone internally at Edgars, who knew my exact account details and exactly when the tills would be offline to force the transactions through.

I also found out that my Edgar account has been charge services called lifestyle membership fee R25.00 and PA insurance R10.75 which I didn't req for, without consulting me first and I don't know how long I have been paying for these two services. I want credit for this and want them cancelled imediately

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11:39 am EST
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Edgars Fashion / Edcon edgars is abusing my privacy!!

To whom it may concern,

Stop abusing my telephone number
Account number: [protected] (m. jvrensburg)

The past few weeks, edgars' call centre keeps calling me, every hour, every day, nonstop.

One of the numbers is: [protected].

I am furious as I asked them politely not to call me again.

I will take this further, as this is a total breach of privacy, and my number is abused by edgars.

Please remove my number from your promotions department, as you are breaching my privacy, and abusing my records on your system!

Regards,

Martha jansen van rensburg

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Tumelonuk
, ZA
Mar 08, 2012 4:33 pm EST
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despite serveral attemps to cancel the legal service with edgars contact centre i failed and they continued billing me for the service that i did not authorise. Edgars is now harassing and threatening to black list me over R170.73. i have been loyal to them since i have open the account. I believe am not the only one being exploited by Edgars.I will report them to the National Credit Regulator and Consumer council as i did not sign any contract with them.

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11:15 am EST
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Edgars Fashion / Edcon supposed unpaid account

I have had an ongoing fight with Edgars for a supposed unpaid account. I have proof that this account has been paid, and although they say they have FINALLY (After two years) credited my account, they refuse to send a letter of apology, saying that it was not THEIR FAULT that the wrong reference number was given. I went into an Edgars branch and acquired the correct number to pay the money into, and also gave them my account number. They also refuse to remove my name from Credit Bureau saying I still owe money, but they dont say how much and for what. I will not pay accumulated interest and letters of demand for their incompetence.

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9:02 pm EDT
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Edgars Fashion / Edcon bad attitude, no respect and bad service

I am honestly tired about Mbali Nene, she doesnt have respect to her colleaques or rather employees. Is not for the first time i complain about this lady, my first complain was telephonically and actually they guy who helped told me that most of the people are complaing about her. She shouts to her staff like kids, how can you say someone is stupid in front of the customers. She must stop to talk to our mothers, aunts and sister the way she wants. I dont know f this is Edgars Carletonville policy, I hate the store because i really dont appreciate what that woman is doing to her poor people. I approched her and i told her that i have my own company but i dont talk to people like the way she is doing.

This time something must be done, go to the store and interview those people. they dont enjoy working there its a pity they too. Please take care of your friendly staff except MBALI NENE. They dont deserve to be treated like school children. Next time i will put my phone on video record and i will make sure that i expose her big time, if i have to take the mater to Daily Sun i will do so.

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10:26 am EDT
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Edgars Fashion / Edcon no feedback

Reference XN032385

Firstly let me start off by saying how disgusting and appalled I am at the service I have personally received from your company and to make matters worse, even from Paul Drake, who I think has now written me off. This is disgraceful especially from a "So called Manager"

Let me start at the beginning of this whole episode.

My husband took out this insurance.
Our washing machine broke and he logged a call at the end of April .
After numerous follow up calls, your technician came. He told my Mother in law that it was the brushes and that the will be back to replace them.
I waited and had to follow up again and was told that this job card had been completed. Than after speaking to Paul I was told now that a new motor had been ordered with a control panel. Eventually the technician came and took the motor and told us that it was going to be repaired. So what happened to the new motor... lies lies lies.. I have phoned so many times and eventually have been told that they are now still waiting for parts, how true this is, is beyond me
This is now going into 3 months. I have had to now to do hand washing and alternate between the Laundromat for this whole time. It is so easy for your company to take our money every month and you do not deliver the service.

I have kept record of every call
end of April Justin logged a call for them to come and fix the machine
23 May: Spoke to Melany, she said that the they will send somebody to come and look at our machine
end of May - the technician came and said that there was a problem with the brushes and that he would have to order some
30 May - on the system is showed that a new motor and control panel was ordered.
6 June - spoke to Janine - still waiting for parts
8 June - spoke to Melany - still waiting for parts
9 Jun - on your system is shows that the job is completed on the 25 May
10 June - l left a message with Bruce for Paul Drake to call me.
10 June - Paul said that they will send the technician out today. He came late in the afternoon and took the whole motor to fix it nothing about a new motor or control panel as I was previously told.
13 Jun - Paul promised to look into it and call me back
14 June - Sent Paul a sms, he than called me back to tell me that he is working on this.
23 June - spoke to Kay - she said that they are still waiting for the parts
1 July - Paul wont take my calls, so I sent him a sms - no reply
1 July - spoke to Veruschka, she said that I must email her and she would handle it. I did, heard nothing, resent the email on the 4 July, still nothing
13 July - Spoke to Charmaine she said that the job was completed on the 25 May. I once again told her that it was not and they still have returned my motor.

I find your company totally unprofessional and will be taking this matter up with Edgars Head Office and the customer protection act.

I refer you to MasterCare's website where they make the following statements:
"MasterCare commits to maintain our leading position in the home appliance repairs and maintenance industry, earned through our consistent and exceptional service and Customer Care, backed by a custom-built fully-integrated IT system that controls and tracks jobs. We commit to continue the guarantee that our technicians do repairs to strict control standards, whether in our customer’s home, or in-store in one of our 36 stores and franchises. We also commit to stay ahead of our customers’ needs, devising new products meet the needs of our manufacturer, retail and consumer customers. MasterCare is proud to have a long-standing South African heritage, driving the vision and passion to deliver the best quality service and be a brand and employer of choice."

"MasterCare leads the home appliance maintenance industry through consistent and exceptional service and Customer Care, backed by a fully integrated IT system that controls and tracks jobs. MasterCare is proud to have a long-standing South African heritage, driving the vision and passion to deliver the best quality service to manufacturers and end-user clients."

I have been doing a search on the internet and have found more complaints that you can imagine...

Megan Bertz

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howellf
, ZA
Dec 29, 2011 10:53 am EST

I agree with all of the comments amde about Mastercare. They brought back my fridge in a worse state than what is was before and all Paul Drake has to say is that nothing can be done. They left me without a fridge over the Xmas weekend after they promised that it would be delivered on Friday [protected]. Now that I want to claim for the meat and veggies that were spoilt because of this, they are giving me a run around. I am definately cancelling this contract with Edcon

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FH Meekings
, ZA
Nov 07, 2011 7:43 pm EST
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I have also been a client of Early Bird for some 26 years now, I did not know the Edcon maintenance contract was also part of Early Bird. I have not had reason to use Edcon and have not used Early Bird for over ten years. Now when I want to cancel my contract with Early Bird, I cannot get hold of anyone on the phone. I leave messages, nobody phones back. I have tried Mastercare as well with no response. I think now that I know Edcon is also part of this terrible company I will be cancelling this contract as well

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RNaidoo
, ZA
Aug 24, 2011 12:10 pm EDT

I totally agree with the disgust you feel. My elderly parents have been subjected to this appalling 'customer abuse' as well. They have now been without a fridge for a month. Initially the call at EDCON was logged in for a service in Johannesburg whereas they live in PMBurg. This was only realised when my dad received a sms from EDCON saying that the job was completed. How could it be when it was logged in for the incorrect city! Finally, after too many phone calls to mention that were made to EDCON and EarlyBird in Durban, a technician arrived at their home at 5.45pm a week later only to tell them he needs parts. Another week has passed and still no word. My phone calls this morning to Early Bird has not given us any joy. I'm told the technician has been ill for the last few days and the part is still on order. In his absence there is no replacement. He was also supposed to look at their microwave, but our queries relating to this appliance go unanswered. In the interim, no one has thought to do a followup call and let the customer know what has happened. My dad made several calls but it got to a stage where no one was taking them anymore, hence my intervention and still no satisfaction - not from EDCON, Early Bird or Master Care. From all the complaints I read about, the EDCON Appliance insurance is yet another money making scheme where the innocent customer is treated with less care imaginable. Customer Care is really disappointing and the fact that no one at EDCON, Master Care or Early Bird respond to the customers' feedback is in itself a fact that they JUST DON"T CARE! This reeks of incompetence, but it appears that EDCON management or Directors are quite happy with inefficiency as long as their pockets are lined. I too will be lodging a complaint with the Ombudsman and the National Consumer Council.

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Edgars Fashion / Edcon poor service

On behalf of JC Theron, my grandmother, who is 82 years old. This account gets paid in full at the end of each month. An amount of R4323.00 was paid on 31/03/2011, directly at FNB, into Edcon's account. From the beginning of April my gran has been receiving threatening phone calls and sms's, demanding payment. She called the accounts department, she sent the proof of payment, she followed up and was told that the funds were allocated. Every day since she has been threatened with a poor credit record. She has sent the proof more then twice. There is no talking to the rude, abrasive and incompetent people at Edcon. We have spent hours on the phone and when you question them as to why, if they have the proof of payment (which they confirmed), they can't allocate the funds, you get told because everyone is on holiday? The whole accounts department should be dismissed for poor service and stupidity.The amount of R81 that has been added to the account as interest should be removed and a written apology sent to my grandmother.

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V. Ora
, ZA
Jun 26, 2014 8:54 am EDT
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This is a picture taken of the these items displayed in the window. The buttons of this garment was incorrectly done. I went in to bring this to the managers notice but after waiting for over 20 minutes, i was told that she was unavailable. As a customer, i think that this is a very poor reflection of the store. This store is Jet, Chatsworth centre, Durban

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4:54 pm EST

Edgars Fashion / Edcon it's not my fault you hate your jobs

I am so tired of the attitude of the staff members at Edgars Liberty Mall in Pietermaritzburg. In three different departments (baby section, shoe section and customer care), I had to walk around the shop looking for someone to assist me. In all three cases, when I found someone to assist me, they seemed irritated by me asking for assistance and palmed me off on an even more disgruntled assistant. The staff are always rude, they hurry you (as though they have something better to do) and seem very disinterested. They do instead, far prefer to stand around in little groups chatting to eachother. As for customer care...CARE? I think not. One actually gets the feeling from them (after waiting around for a minimum of 5-10 minutes to be helped), that they have far better things to do than see to you or your query. And I have never been to this store that the person assisting me has not had to call someone to help them! I would sincerely advise all staff have better training! And a smile to the customer wouldn't hurt either. I will certainly rethink visiting this store in the near future and I intend advising others not to either. What an awful shopping experience.

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6:08 pm EST

Edgars Fashion / Edcon edgards personal loan customer line is a nightmare

I have a personal loan with Edgars which i will be paying my last installment on end of May 2010 to settle it and have tried (*** knows how many times) to get a person who can assist me with the latest balance amount outstanding. Gosh, its a total nightmare to get through to one such a person.

First of all you DO NOT and i mean DO NOT receive statements that keep you updated on your balances, you just keep paying in the dark. However, if you happen to miss a single payment or pay later than usually you will get someone hunting you down like you have committed murder and if you happen to talk to that person that is when you will be able to know the amount outstanding to you. When you try to call you get frustrated by being trasfered over and over again until you are blue in the face. Just now i spoke to about four ladies and non of them managed to assist me with my latest balance - can you believe that? the final straw was when one of them by the name Maddy (dont know if the spelling is correct) put me on hold for more than 5 minutes and she kept peeping quickly to check if i was stil holding without saying a word until i get frustrated and hang up. Make my day and fire Maddy.

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12:28 pm EST
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Edgars Fashion / Edcon security department

I would like to raise a concern regarding security at the door of the store. Since last year towards the end of the year, the checking system is very bad, we have to stand a long QUE to go out of the store as we are thieves but actually we are the customas there.
I understand that security has to be 100% but not in a way that we would prefer to go to other branches than the convient store. we get very angry when we want to live the shop and being told to join the LONG QUE even if you didnt buy anything, please they must improve their reliable system than making us standing LONG QUE AS thieves.
I am a loyal customer in this shop and im willing to continue shop there. Hope this sucurity sysytem will be improve coz i also wont be happy if the shop has a loss due to poor sucurity.

Thank you

Pinky

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ntombi bhengu
, ZA
Mar 09, 2011 8:31 am EST

i have been harassed by edgars store because i was owing them but i arranged the settlement with old mutual to pay all the balance.it was paid on the 9 of September 2010 the sum of 7589, 00., only to find that im still receveing the phone calls telling me to pay the amount i've already paid.my account no is [protected], kindly intervine in this matter becuse im fed up if check my balance it states that im still owing.im going to take further steps for this im thinking of publicizing this matter in newspapers may i'll be attended cause im not free to answer my cellphone because of edgars stores.i have all proofs regarding my payments,

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5:21 pm EST

Edgars Fashion / Edcon humiliating good clients in public

My mother went to Edgars in Village Square on Monday 8 March to buy a couple of specific dummies for my 6 month old daughter. When she exited the store (with one bag containing the dummies), the security staff insisted she opens and unpack her handbag in front of everyone to see that she doesn't have any 'stolen' dummies in there. There were people in the store that knew her, do you know how humiliating she felt! If she looked like a suspicious lady I would understand, but it's a 'well off' 44 year old woman! She spends A LOT of money in your store but that was the last time she ever set foot in Edgars. She already closed her account so don’t even bother replying or try to contact her.

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Adri_Smit
, ZA
Dec 09, 2014 1:49 am EST

I purchased a phone on special through Edgars, the MTN special was for a phone and a battery pack. After paying for the phone I was informed that the battery packs are finished. According to the advert, it did not indicate while stocks last and asked if they could please find out where I can get my battery pack. The sales lady phone another branch of which I was informed that you only get a battery pack when you purchase the phone at that specific store. Up to date, I have not received my battery pack, as it was promised.

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Monica29
, US
Jul 30, 2015 4:53 am EDT

Went to Edgars Gateway to return a sweater that I received as a gift due to the size being too big. This was on Saturday, 25.07.15. Label of the sweater was still attached and gift receipt was given.
I was informed that was a small black mark on the sleeve. Hence I could not return the sweater as it was not in original condition.
I advised that this is of no fault of mine considering I have not worn the sweater and all documentation was available to ensure return.
I believe this was unfair practice as a return would have been done if it was a normal purchase that I could have wanetd to return if I had spottred a mark on the sweater.
Completely disappointed.

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Michael2825749
, ZA
Sep 17, 2015 7:46 am EDT
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I just received a call (2:06pm 2017-09-17) from the Edgar's Call center, when I answered the phone the operator was still busy having a conversion with a colleague. Eventually she decided to speak to me, when I told her I cant talk, I'm at work, she replied by saying: Then why did you answer the blimin phone. I am 100% disgusted that something like this could take place!

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Reviewer76836
,
Sep 18, 2015 5:22 am EDT

Good day - 18/09/2017

I would like to tell you how unfair it is when you return something for Credit and according to the new Edcon Refund Policy, they are not allowed to credit your account, but refund you in the form of a Gift card.

After many years of trading with Edgars, I would prefer to buy from any other store - Exclude all Edcon stores, and rather close my account after more than 20 years.

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Nikita36
, US
Sep 08, 2010 12:50 pm EDT

On Wednesday 9 September I tried to use my card at Kabab Mahal (listed under your trendy restaurants) and was informed by the owner and manager that they are not part of Edgars Club Dine. This happened even after I showed him his ‘listing’ on the Club Dine website. The next morning, Thursday 10 September, I was also informed by the Global Wraps branch at the V&A Waterfront in Cape Town that they also don’t know about this ‘dining thing’ and therefore I could also not take advantage of the R1 smoothie offer.

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Wynand de klerk
, ZA
Jan 02, 2014 9:47 am EST
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I went to Edgards Kolonnade first week of December and waited in a que for nearly an hour to purchase a pair of shoes. This due to only 2 cashiers at each till point in the store.
Today I went to Rooihuiskraal and I have never seen a Edgar's store in such a terrible state. Clothing lying out of packages in menswear, toys lying all over the kids department, Christmas trees without decorations and then waiting long in a que. No management in sight.

Edgar's if this is your standards I won't be shopping there anymore.

Poor standards and poor service. Not too mekntion a month ago I found the same in Centurion.stock lying on the ground and staff standing around and not even caring about it. Realy disappointed guys.

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Slenner
, US
Aug 20, 2010 9:44 am EDT

...am really ****** right now... its been *******g 3 weeks since i've been waiting for my phone... after i wrote to hello peter the lady by the name of Nthabiseng called me apologizing and assured me that my phone will be really begging of this week. if i didnt scream at them they wouldnt offer me a courtecy phone but i had to scream before...am really getting tired now... i just want my R2300.00 and buy myself a phone some where else...am really angry coz they wasting my *******g time...

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Redenter
, US
Aug 30, 2010 1:31 pm EDT

I had noticed that for a few months now, i have been receiving my edgars account statement via email and vouchers on email. it is my birthday tomorrow and to date, no voucher received.i get no vouchers in my post anymore whatsoever i now go read my emails only to find another email from edgars has been sent to me
after i had CANCELLED my email option due to me not getting any vouchers anymore and i dont always check my emails regularliy. i dont know who gave Egdars the right to even change my option to emails. i never gave that instruction. is this treating a valued customer in a correct manner? i pay all my accounts with you people every month up to date and make many purchases form your stores.

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Chants1221
, ZA
Jun 17, 2014 3:52 am EDT

My fiancé took me shoe-shopping yesterday and excitedly (to my regret now) I suggested Edgars since I knew they had nice flat boots that I will soon need as I'm pregnant. Firstly a lady by the name Lateefa refused to let be purchase a top that according to her had an error and had to be send back to their H/O, even though the item was on their shelf with a barcode, its own label and a marked down price and when I suggested asking the manager for a overwriting code, and she said no the manager will agree with her they cant sell that top. Since when have you ever (apart form Eskom) heard of a company saying an item on their shelf with a label and price on can't be bought!?
My fiancé has to go exchange some shirt since all the long sleeves he took from one pile was then short (wrongly packed on shelf) and dumped my shoes and our items on the floor and started assisting another client (which i have no objection against) but then Lateefa turned around (while I am waiting for my fiancées return) and bluntly says to the cashier "I (she) want to go home now, I am tired and don't feel like dealing with this 'tannie'! How rude! Apart from the fact that she is older than me since i am only 25 and she looks in her late 20's then to turn around and loudly say that! My mood was totally spoilt and looking at my bought pairs of shoes today I still feel nauseated by the terrible and rude service received from Lateefa! I have never in my life felt so degraded as yesterday and I will never in my life put my feet in the Bayside Edgars story again! I am not even sure if i am interested in buying from any of their stores since there are more than enough opposition that will actually allow me to buy items on their shelf and will not treat me like that!

Siss on Edgars for employing staff like that!

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Reviewer15820
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Oct 19, 2015 9:08 am EDT

On the 10/09 I bought two pairs of Jeans on special (buy one, get one free) for my sister. I then gave them to her a week later but she didnt like them so took them back to exchange them for a handbag which she preferred. This was at Festival Mall (where I purchased them) only to be told she can not do an exchange without the slip or account number. She did not have this info as I purchased the jeans on my account. I was only able to get to Festival Mall on the 14/10 for them to check the details on my account as I misplaced the slip. The jeans still had all the labels on and stickers sized but I was told I cannot exchange now as my 30 days are up. I was 4 days over the 30 days. Now I sit with two pairs of jeans that are brand new but I can do nothing with them. I am disgusted that as a loyal edgars supporter I wasn't even able to do an exchange. I didn't want a refund! Woolworths will allow you to take clothes back without a slip and will exchange in a 60 day period. I will be closing my account with Edgars and opening up an account with Woolworths. Edgars is going to lose a lot of business this way! Account Holder: JM Davidson

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Edgars Fashion / Edcon harassment by debtors

I am being harassed by people posing to be making enquiries about my account with Edgars, and this has been going on from the 15th of December 2010 to date. I am called by atleast five to ten callers a day by the names of Dries, Melissa, Nkouthula, Thabani and they all qoute ref E197127 telling me to pay the account. I had made the initiative to inform the Head Office in Johannesburg and spoke to a certain Mr. Strydom that I was going through a financial crisis and that I will pay the account at my pace, not the stipulated amount, until I get back on my feet. what is worse is that i have had the account for more that two years and have been paying in faithfully. It is only now that I find myself in the debacle. What uposets me more is that I have never had problems before and that the company can send more than 5 people to harass me is most unsettling. I am praying that I settle this account and have resolved not to have any thing to do with Edgars. I feel that this is race motivated incident and i have to go eslewhere. Account number [protected]

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Edgars Fashion / Edcon - I am extremely frustrated with the situation I am experiencing with edgars

I am extremely frustrated with the situation I am experiencing with Edgars. I closed my account 2years ago and then 6months later they called me saying I’m owing I told the lady that I closed my account long time. I went to Cresta shopping centre I paid what they said I owe told them again to close my acc. Mpho from the call centre called me again I told...

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11:15 am EDT

Edgars Fashion / Edcon put on hold for more than 30 minutes

During the postal strike I never received my Edgars account so therefore forgot to pay it. At the most my account was 2 months in arrears by not more than R700. I subsequently paid it and when i tried to use my acount on Sunday 25 October 09, I was told the account was blocked and tthe staff in the store could not tell me why. I have tried calling the accounts department this morning and have been on hold for over 30 minutes all the while hearing how important my call is to them. Clearly its not that importnat or they would have answered it - or maybe I have a different understanding of the word important. I finally gave up. Please can you tell me why my account was blocked and if it was due to late payment, that is very poor. I have been a loyal customer for many years and would not appreciate that. Hopefully you will respond to this faster than you answer your phone. I will however not be holding my breath.

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Edgars Fashion / Edcon stay away from edgars

This is not the first time that i have received either an e-mail or promotion material regarding a new perfume soon to be released, inviting me to collect my FREE sample from the hearest EdgarsRed Square store while stocks last.
i currently have Chanel No.5, Angel, Touch of Pink, Obsession, Nina and Pleasures at home and would really like to try a new perfume - but the thing is, every time you approach Edgars for a sample to try something new none is to be had - either because they have no idea what you're talking about despite the email you received, or haven't received samples, or because they have none left . This reminds me of a month ago when i tried to find out the balance on my account to pay it in full, twice the phone was put down in my ear - i eventually phoned Tygervalley for help.

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2:27 am EDT
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Edgars Fashion / Edcon retrenchment policie that didnt pay out

I was retrenched in 2008, I had an edgars account for 2003 to then, I had taken the retrenchment cover, however the cleint services had told me that i lappsed in the last instalment therefore I do not qualify for payment cover, even though i explained that I lapsed on payment was due to the retrenchment, I now find out that I have been blacklisted, all my other accounts have paid out & settled the accounts that I had cover for .

Really do not know what to do .

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10:42 am EDT

Edgars Fashion / Edcon handed over despite receiving payment

Due to some unforseen and unexpected medical expenses I fell behind on my account. I made an arrangement to settle the arrears by way of duplicate payments for the next three months, starting with the first payment due on the 25th September. I made this payment as promised only to find a letter from Edgars' collection company in the post today, indicating that I 'failed' to make payment and that I have been listed on itc. I did not 'fail' to make payment, I did pay and will continue to do so until the account is fully paid up and I can close my account.

To date I have only received one letter of demand which I acted on, and I hope that for your sake I don't now have a default listing on itc which will stay on my record for the next two years.

Edgars, as you expect me to keep to the agreement and pay when due, I also expect you to do the right thing (if that is at all possible) and refrain from placing default listing or judgement on my credit record unless it is as a last resort for you to get your money.

Thanks to the NCR I am fully aware of my rights as a consumer.

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11:16 am EDT

Edgars Fashion / Edcon bad planning causes poor service

I went to Edgars Cape Gate on Wednesday, 30th September at 09h10 to return a jacket. There were two ladies ahead of me in the queue at Customer Services. Although there are six counters, there was only one cashier – this cashier was still in training. After standing and listening to complaints from clients behind me, I was attended to after approximately 40 minutes. This is unacceptable. It was difficult to understand the cashier, visa versa. When I left, there were six clients in the queue complaining about the slow service. One cashier only. . .

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7:56 am EDT

Edgars Fashion / Edcon I am sorely disappointed with boardmans

I have lodged a complaint at Boardmans Canal Walk for a Krupps kettle that is basically disintegrating after only 18 months. I am struggling to get the manager of Boardmans in Canal Walk to help me, he just doesnt return calls, doesnt answer his phone. When I tried to solve this via the Edcon head office in Jhb, I get no response either. I have sent the same email 4 times to Moneng Nyoni. At first I got a reply saying my query was being dealt with: Then when nothing happened after 9 days, I emailed again. Moneng Nyoni then asked me for contact details, which were actually included in each email. I sent them again. After another 8 days I STILL hadnt heard anything, and sent another email with my reference number etc.

I STILL havent heard anything. No-one has contacted me in any form, nor does Moneng Nyoni even answer my emails now and all this has happened even before I get to the problem of an apparently quality kettle that is disintegrating infront of my eyes. As soon as it was apparent that it was out of guarantee, Boardmans is not interested. In my opinion, its a faulty product. No-one want to deal with it and I am sorely disappointed with Boardmans.

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Kendale
, US
Aug 22, 2016 1:53 am EDT

We were given a gift of crystal glassware (the Hotel Collection) stocked at Boardmans. We wanted to build up the set into 12 glasses of each type and have visited various stores. We find that the glassware has been marked up from its original price of between R49 - R99 per glass to R149 to R179 per glass. In an insult to their customers intelligence Boardmans have the cheek to just place a new sticker over the old one. This is a rip off of note. Edcon are making huge profits on old stock and don't even have the decency to hide their greed by removing old labels. When I questioned a sales person they just shrugged their shoulders with a take it or leave it attitude. We know what the glasses orginally cost as a few glasses in the boxes had labels on them when we received the gift. I may only be 1 customer but I will tell everyone I know about this dishonest practise and will encourage them to refrain from shopping at Edcon owned stores. I was DISGUSTED - this type of practise should be illegal...

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Kilivan
, US
Jul 13, 2016 2:00 am EDT

At 09h00 today, Boardmans Greenstone Mall refused to open their doors for me, customer as they were having a staff meeting. I was in a hurry. At 09h05 I asked their security guard through the doors, why they were not opening. She said they were in a meeting. At 09h10 I knocked on the door and asked her to call the manager. She reluctantly opened up and when I arrived at the till point I WAS IGNORED BY ALL THE STAFF even the manager at the till although I apologised for interrupting their meeting. When I took out my purse to pay no-one still bothered to say good morning - they were clearly irritated that I had insisted upon entry AFTER OPENING TIME and DISPLAYED THEIR DISLIKE FOR THE CUSTOMER. Its shocking that SA has recently plunged into a distinct culture of daily bad attitude and bad service. There will probably be bad financial results too as three customers who witnessed this also said they would not go back. Boardmans you really need to get to grips with the fact that customers keep you in business. Edcon take shocking treatment of customers to task at all of your group stores. IT IS UNACCEPTABLE to treat customers like this. I would like an apology.

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7:04 am EDT

Edgars Fashion / Edcon triple charges for account protection plan

I phoned edgars call centre today why do I get charged tripple for account protection plan, on the 4 and 9 twice, phoning call centre they can't assist.

I battled for 10 months getting my statement out of edgars, when I finally got it I notice that I get charged tripple every month for account protection plan, this is illegal as you are only supposed to be charged ones.

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E. PONI
, ZA
Jan 15, 2011 1:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

MY ACOOUNT IS: [protected]
I AM PAYING THE INSURANCE AT EDGARS FOR MAINTANANCE. I MADE AN APPOINTMENT FOR MY REFRIGERATOR, IT NEEDS TO FIXED AND I DID NOT GETANY HELP FROM YOU. IN EAST LONDON THEY WANT A MASTER CARE FROM YOU.
CONCERNED
E. PONI

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1:20 pm EDT

Edgars Fashion / Edcon harassment of non customers

I received a sms on my cell number this morning, informing me that my edgards account balance = r 4361, and that my installment = r 493. If I pay by 1 oct 2009 I will be intered into a r 15000.00 draw. The problem is I don't even have a edgars account! After phoning the call centre, I was informed by koleka that she checked and confirmed that I do not have an account, and the reason for receiving this sms was because edgars is trying to recruit more customers! If the people at edgards have too much time on their hands, I am sure they can find something of value to do with this time, than to harrass non-customers! This is a gross invasion of my privacy, and to be honest I do not have the time for this kind of s*t - please sort yourselves out, and leave me in peace!

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