Complaint Rating:

Company information:
eCost.com
500 N. Central Expressway
United States
Phone: 1-877-888-2678
www.ecost.com

eCost STEALS

eCost.com steals products from online customers as defined by the terms of the Federal Universal Commercial Code.

Let me explain...I purchased a VOX 500 GB NAS external hard drive on-line from eCost for a great price of $99.00. They completed our transaction and charged the sale to my credit card the very next day, when they also shipped the drive via DHL to my address. (Keep in mind that under the Federal Universal Commercial Code, at the point they accepted my payment, the drive had been purchased and became my property. Also, since I had paid for the shipping, DHL was considered to be my agent in this transaction)

I received tracking information from DHL giving me an estimated delivery date and I thought everything was okay. Two days later, when DHL was ready to send the package out for local delivery to my house, I received a call from an eCost.com representative. I was told that they had charged too little for the hard drive and that they were stopping the delivery. I explained to them that we had formed and executed a contract under the Federal UCC regulations. At that point, eCost maintained that they were sorry, but that I would not receive the hard drive and if I wanted it, that I would have to re-order it for $30 more if it was still available.

So far I know of 2 other customers that this has happened to and I think that there must be many many more customers that got... I hope some hungry lawyer sees this as a good opportunity for a lucrative class action suit. If eCost.com made a bad deal, they should act like adults and honor their commitments.