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The good, the bad, and the ugly - discover what customers are saying about eComfort

Welcome to our customer reviews and complaints page for eComfort. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with eComfort.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used eComfort's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with eComfort, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with eComfort. Your feedback is an important part of our community and will help others make informed decisions.

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2:29 pm EDT
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eComfort Bosch condensing boiler

I ordered a condensing boiler from eComfort.com in late July, 2022.

I received it in early August. I went to install it in late August. I discovered that a box of necessary components was missing. I contacted eComfort immediately. I received a reply that they contacted the manufacturer to get the missing parts. That was August 29, 2022. I have since been getting the runaround from this company. I called them twice and sent two additional emails asking for an update. I get no reply from them at all. I have a boiler here that I can’t install and I have no clue how to get this resolved. My order number is ECD3236301.

Desired outcome: I want the missing parts or I want a full refund for this item so I can buy another boiler elsewhere.

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Update by Keith Pritts
Oct 01, 2022 4:58 pm EDT

Update on the issue: I explained the issue to the customer service representative from the boiler manufacturer (Bosch). They sent me the needed parts free. Now that is what I call customer service!

It now looks like they distributor may also be sending me parts. However, it was only after I complained to the Better Business Bureau that they (eComfort) actually started to take action on this issue.

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1:46 pm EDT
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If I could give zero stars I would give… If I could give zero stars I would give zero stars. I am three days shy of one year of my $13,000 of equipment being installed. I purchased two 54,000 BTU mini split condensers with eight heads for for each unit. Within the first six months I had already spent an additional $1500 for service and repairs for...

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9:16 am EST
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eComfort Schluter Kerdi-Line drain

I purchased a Schluter Kerdi-Line drain from the company. When I received the package it was missing parts and was damaged! The package was a return. Not to mention, that the packaging was damaged when I received it. It was missing the rubber grommet and the waterproof member was detached from the drain, and the foam was broken. Also there were no instructions! Ecomfort.com was not willing to send me a new package or refund my money, after going back and forth with phone calls and email with images of what I got. They told me that they don’t send out broken packages and that it was new. So all in all I lose $300.00 because ecomfort.com did not want to take responsibility for their actions!

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Merlin Slocumb  
Merlin Slocumb  
, US
Feb 11, 2016 11:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was looking for a damper motor. Could not find one at any of the local parts houses. Found it here for a very good price and it was available. Will definately use this site in the future.

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1:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eComfort Sales Practice Issue

On 6/7/13 I ordered an item from eComfort using 3 day priority shipping. The item was listed online as "In stock. Usually ships same business day". The next day I received an email saying my order was on hold due to an address problem (my Po box was used in addition to my physical address). I called to correct this on 06/08/2013 at 09:54AM and spoke to a woman who corrected the problem. Five days later on 06/14/2013 at 07:55AM having not received my 3 day package I called and was given a 17 minute talking to by Steve Jones explaining how the whole thing was my fault because I never responded to the address change. I thought this quite strange because he kept bringing that up instead of when I would receive an item in stock. He told me to check back online to see it was shipped by the afternoon. Well needless to say it wasn't so I called again at 02:40PM the same day and again Steve brought up the address thing. He also said that three of the items had arrived and one of them must be mine. I waited over the weekend and called the following Monday at 7:14am and spent 13 minutes again as he chided me on not calling to change the address and telling me he had no control over the shipping department. On 06/18/2013 at 08:20AM I called again to get shipping details. Heck last Friday there were 3 of the items in right. Well I asked to speak to the manager. A man named Damon said the item was not in stock. Well at that time I knew I had been lied to so I asked for a cancellation of the order. He agreed and I received an email promptly on Tuesday 6/18/2013 8:35 AM saying the order had been cancelled. Well by Sunday 6/30/2013 my $ is still earning interest in eComforts account. No credit was given to my Visa. I will avoid any negative comments or name calling here, but something is not right with this company. The email said: "Your order #44537 from eComfort.com has been cancelled. Any payment associated with this order will be refunded shortly. Please be aware that transactions can take up to 72 hours to post to your account. If you don't receive a refund within this timespan, please let us know." So I filed a complaint on 7/1/2013 with the Better Business Bureau. On 7/2/2013 a week after I completed this job and a month after placing a 3 day select order, I get a notification from eComfort that this order has shipped. They are combative and use the excuse that they are so big, but this many mistakes can't be all due to that. This is a scam to use your money. Now I have to wait for the order to get to me and refuse shipment all the while they still have the $. I did call eComfort and a woman named Tina said that she will send a return UPS label in email.

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