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Big rip off

Complaint Rating:  100 % with 5 votes
100% 5
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United States
I sent a Casio Exilim EX-Z1080 digital camera to the repair center because the lens was stuck. The warranty had expired, which I was aware of, so they sent me an estimate. At that time, I was offered an upgrade for a newer model. Since the cost of the upgrade was a little more than the cost of the repair, I opted for the upgrade. The upgrade was a refurbished camera with a one year warranty. Two weeks after receiving the upgrade, the lens stuck on that one also and since it was under warranty, I returned it. When my daughter went on their website to check the status, there was a quote for another repair charge. My daughter called them to dispute the charge because it was under warranty, and they said that the lens had make-up in it and that was why it was stuck...and that it was not covered under the warranty. First of all, my daughter DOES NOT wear make-up. Second, even if she did, she would of had to have buried the camera in a pile of make-up for it to cause this damage. And all this in two weeks. This company is a huge rip-off, looking to make money off of unsuspecting consumers. DO NOT, I repeat, DO NOT send any Casio item to this company for repairs. I have taken matters into my own hands. I have already filed a dispute with my credit card company and I am in the process of filing a complaint with the Better Business Bureau as suggested by my credit card company. If you deal with these scammers, BUYER BEWARE!
Complaint comments Comments Complaint country United States Complaint category Products & Services
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 30th of Nov, 2010 by    0 Votes
Repair service is typical of big companies that do big advertising to
sell you their products, and then won' t give the courtesy of repairing them when repair is needed. I suggest avoid future purchases of their products. abooneboone@yahoo.com

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