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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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K
9:37 pm EDT

eBay ebay seller

Seller VINTAGENESGAMING on Ebay used a scammy seller tactic on my for a purchase. ey ###, I was flying across the country due to a death in the family, and they canceled my order since i didnt pay within two minutes! Somthey sold me an item, agreed to the sale, then when i landed and tried to make payment FROM THE AIRPORT, because this seller is impatient and will scam you, they decided to cancel my order because they said someone else bought it! That means they list multiple listings on ebay and have none of the it es or significantly less of the items. To top it all of, they left ME bad feedback, i am the buyer! I tried to pay, but he canceled my order!
Avoide this scammy Ebay seller, who goes by vintagenesgaming!

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R
3:49 pm EDT

eBay disrespectful seller

Dear sir/madam:
I am writing this complaint about the disrespect for ebay.com/seller, adam pace. He live at 1019 riverbend club cir se, atlanta, ga, 30339, or 4236 cannington ct, douglasville, ga, 30135. My brother, raul bobet, order an item from ebay.com/seller, adam pace. The item is # [protected], price is: $19.99, date on the sale: july 20, 2016. The item name is 2004 power rangers bandai morpher red thunder wristband motion senseing. My brother order the item and received the damages: do not work. Ebay.com open the refund account and closed on a day, without return my money of $22.98, and, the seller send an email to with some disrespectful word and ebay, com will not help me.

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B
8:06 pm EDT

eBay ebay's own scams

EBAY sends me deals on selling items with a reduced selling fee rate often and I have used some of them. The latest one they sent me said a $1 selling fee. I sold an item and they charged me their usual 10% selling fee. I disputed it with my credit card company, which they arrogantly ignored, and sent me another bill. So I called them (India). The wait was 28 minutes for a callback. They denied that they sent the email. They did send it because it links directly to my account to pay them or else. They claim it was a spoofed email and told me to send it to [protected]@ebay.com. If it was then why are the beneficiaries of the spoof? Follow the money and everything leads to EBAY. Their auto reply to sending it to them reads to go to "My Messages" for anything from them. This is incorrect as it should be "MY eBay, then MESSAGES" They never before warned about doing this. Their list only goes back to May 31. How convenient for them as their original emails were earlier in May.
This is both greed and fraud. EBAY cannot be trusted and the corporate officers should serve hard time.

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N
3:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay buyers protection

A new scam being used by eBay is to remove a listing after you have paid then hold on to your money for 8-11 days so the seller can respond. I have had two such cases this week, as the listing is removed the poor buyer is completely sidelined and all you can do is wait in the hope that eBay refunds your money.
Now eBay are clever because as a wronged buyer you can not leave feedback as a warning for other buyers to warn them so eBay can use this scam again and again . With the millions of customers eBay has this would be hundreds of thousands of buyers a week but as the loss of interest to the buyer is possibly only fractions of a penny if this is multiplied around the world this sum will run into millions a week and is any of this declared for tax purposes I doubt it. Once again eBay is demonstrating its lack of morals and decency by ripping everyone off for millions a week.
If you try and tell them that as a contract to supply that is voluntarily entered into and that as a party to this contract once the sale is stopped by them for whatever reason a full refund should be in place for the buyer but this not how eBay see it. If they stop a sale they expect the buyer to go on bended knee to the seller in the hope they will say "its a fair cop I give in have your money" .EBay accepts the add, EBay act as the sellers agent by making the add accessible to all, in the same way a travel agent advertises the notion of a holiday.what you are buying is a promises backed by the reputation of a known name. But the holiday is not being purchased from the travel agent it is purchased from the airline or hotel chain.in exchange the travel agent charges you a commission.if a holiday gets canceled it is the travel agent that has to sort out a refund they are the sellers agents.
But with eBay you are left to your own devices, I spent an hour on the phone with ebays customer service and after all that I did not know I still have to start the refund claim not only that but if I dont contact them again within a set time I lose any right to any refund.
The definition of theft is to deprive one of goods or chattel's. eBay steals your interest your time and then just to rub you nose in it they send you a feedback form so you can tell them how good they are.
In cases were for no fault of the buyer a contract is canceled by eBay a full and immediate refund should be given.

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C
6:50 am EDT

eBay huge disappointment!

I have ordered two long pink wigs from a seller on eBay and instead of long I received two short pink wigs. Not only they were short but the color was also not the same as picture. I contacted the seller and asked for an exchange but he refused and stopped answering my messages. Then I tried to get some help directly from eBay customer service but they said that I need to deal with the seller on my own. So they clearly showed that they don't really care about their users. I'm very disappointed with eBay!

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D
5:54 pm EDT

eBay fraud service by selling wrong product and no response

I have ordered LCD for Asus Zenphone 4(PaisaPay ID : [protected]) mobile which cost Rs.1295 and what i have received is something very smaller(Not sure if it is for Asus phone) See attached images on my broken screen mobile and what i have received. Contacted Ebay customer service for 5-6 times and no response till now. The Claim ID : 1935180 which is logged to complaint at ebay and still no response from no one, when contacting customer care they say that their claims will contact in 24 hours and no show and again i end up contacting and same answers. It is almost 7 days and i have spent Rs.200 for contacting customer service itself. Please help me to get my money back. It is only with one particular seller who indeed cheats like this. Seller id/:mariya-traders from Kalyan, MH, India. Please help to get this issue resolved.

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E
Ebaysupport Team
, US
May 10, 2016 12:51 am EDT

Dear Customer (divyeshroy),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.helpdesk@gmail.com

Thanks & Regards,
Team Ebay

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J
4:00 pm EDT

eBay no seller protection! don't sell anything here!

I decided to sell some books and wanted to use Facebook or some other social networks, but then a friend of mine told me about Half website. My friend purchased some books there and was very satisfied. Well, this place is good for buyers, but it's definitely a complete nightmare for sellers. I sold a book and later received a message from the customer that the book I sold him was in a terrible condition. I asked him to provide photos but he refused and said that he'll report me. I did not receive anything and Half gave him his money back! And the worst part was the guy never returned my book! What a dreadful place for sellers!

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11:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay gift cards unable to be cancelled when fake ebay invoice

april 13, 2016
see faked ebay invoice below regarding payment with ebay gift cards
Purchase Confirmation for 1998 Ford E Super Duty RV
2 messages

"eBay Motors Wed, Apr 13, 2016 at 6:35 PM

To: MaryR O'Sheeran

Inline image 4

Here's the payment confirmation for your purchase, Mary Rachel Sheeran!
Inline image 2

Dear Mary Rachel Sheeran,

We have received your payment in amount of $2, 700.00 for the 1998 Ford E Super Duty RV.

Your money will not be released to the seller without your approval. Please reply to this email as
soon as the inspection is over. We will either disburse the payment to the seller or refund you in
full. All payments are processed within 24 hours.

Inline image 6

For any questions contact eBay Motors Support Department by reply to this e-mail or by calling [protected]

Inline image 5
Inline image 1

Inline image 3

MaryR O'Sheeran Wed, Apr 13, 2016 at 10:28 PM

To: eBay Motors

I demand that ebay cancel the sale of INV8091328992-1816 AND RETURN MY MONEY ASAP.

THIS IS OBVIOUSLY A SCAM.

MARY RACHEL SHEERAN"​

[Quoted text hidden]

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4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay violating their own policy of "100% money - back guarantee" and ignoring the "case" info in denial of refund

I purchased a consumable product from which I became ill. I informed the vendor who refused to pay the return shipping. EBay policy on this is:

*If there's a problem with an item, the seller is responsible for paying return shipping costs. (copied & pasted from the eBay website)

The "seller" refused.
I informed the "seller" of eBay's [supposed] policy that, as stated above, he was to pay the shipping (directly quoted from eBay). No reply.
I then emailed eBay, informing them that the "seller" would not issue the REQUIRED return shipping label and I received this email back:

Mar. 31:
Seller offered partial refund
Comments
*Normally only sealed and re-sellable items are returned

Because of this email I threw the [opened] product away
EBay then decided to disregard the "seller"s refusal to pay the return shipping, and their final decision was that I could receive a refund when the seller received the product back.
I called eBay and was turned down from all possible angles when I requested for them to live-up to their obviously phony
"eBay's 100% money-back guarantee"
1) If something is wrong w/the product, return shipping is paid by seller
2) Seller refused to pay return shipping
3) eBay refused to give a refund

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C
12:30 am EDT

eBay dishonest seller

I have purchased a mobile phone from eBay and when it arrived it was not working! I could not even turn it on! I immediately contacted the seller and asked for a replacement and he said ok. So, several weeks passed and nothing arrived, so I contacted the seller again and asked about my phone. He claimed that I have already received it and called me a liar! What? The I contacted eBay customer care and my bank. I hope I'll get my money back. Better stay away from eBay! The site itself is fine, but it is full of dishonest sellers!

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S
3:51 pm EDT

eBay seller harassing me over a refund I deserved!

As a favor to all past and present e-buyers, do not purchase
From e-bay. I was a large buyer of their goods thru various sellers
And only experienced few problems despite a huge amount of
Spending on e-bay!. The last seller I dealt with on e-bay was
So awful and harassed me with hostility over a refund i
Deserved!. Amazon sellers have been shipping their
Orders thru amazon. Amazon has no responsibility if an item
Is damaged or needs to be returned!.
Customer service as e-bay is complaining to yourself!
E-bay customer service is totally out-sourced to
Foreign countries!. Why bother employing citizens
From the usa?. E-bay has chosen to"cheap out" and
Hire only foreign countries for nearly aspect that
Relates to e-bay questions, problems or anything
Involving their purchases from buyers or sellers
Experiencing problems with their items!
Try and contact e-bay!
No way!. E-bay wants their customers but totally
Avoids any contact with their own company!
I was cheated from a refund!
I should thank this seller, since I have no desire
To buy on e-bay.!
Use amazon instead!

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D
5:37 am EST

eBay unprofessional customer service!

I have been buying and selling on eBay for many years and I have 100% perfect feedback. I ordered 3 things from 3 different sellers and none of them ever arrived! I've tried to contact them many times but received no response, so then I asked eBay customer support for help. They said that there was nothing the could do and that I have to manage with it on my own! Absolutely terrible and unprofessional customer service! This is the worst customer experience of any kind that I have ever had to deal with. I feel like I have been stolen from and there is nothing I can do about it.

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K
Kansasgirl33
, US
Mar 12, 2016 10:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

There should be somewhere that you can open a case against the sellers. I only know this because I was scammed by a buyer with the description of "item not as described". I shipped a brand new car stereo to a guy and he switched it with a box of rocks and sent it back. eBay is forcing me to refund him his money and apparently they are allowing him to keep the stereo. I hope you get your problems resolved.

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M
10:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eBay claim not received from december 2015

Good evening sir/madam,
i am from rajahmundry (andhra pradesh) i have purchased tandoor aluminum cooker from ebay from my ebay id [protected]@gmail.Com or mobile id [protected].

I have taken by paying cod.

Due to damage i have contact ebay customer care they told me send the party from which product came.

I have send that product by courier to invoice address by paying courier charges of rs.375/-

up to today i have not received the claim of rs.375/- as i paid for courier.

I am attaching all snap shots of ebay which comited to me by emails.

Ebay know how to chet customers.

Today i taked with team manager by i have not received proper reply.

Plz i request to see my attachments and take serious action on ebay india.

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E
Ebaysupport Team
, US
Apr 06, 2016 3:08 am EDT

Dear Madhushudan (MADHUSUDAN RAJAHMUNDRY),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.helpdesk@gmail.com

Thanks & Regards,
Team Ebay

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Y
7:54 am EST

eBay i'm done with ebay!

After 5 years of buying on Ebay I'm done with this website. I've been hearing terrible stories about eBay and never thought that would happen to me. My last experience was horrible and I had some problems with a very dishonest and rude seller. I purchased some stuff and things I received were horrible and looked nothing like pictures, so I sent everything bank and ended up losing money. Then I left a negative feedback, but the seller contacted customer service and they removed my review! Contacted customer care myself and they protected that thieve! What a joke! I loved eBay and now I feel betrayed. I'm out of here!

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7:53 am EST

eBay thieves!!

I ordered a tablet from eBay, but then I changed my mind and decided to cancel my order. I contacted the seller and asked him my money back. I was told that there will be no refunds, since tablet was already shipped. Absolutely ridiculous lies! I made an order and less that 30 minutes I contacted the seller. Then I asked eBay customer service for help and they refused to do anything! They said that seller was right and I had to think twice before I made an order. These thieves are working together! It is so complicated to cancel the order, worst shopping site ever!

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M
9:06 am EST

eBay fraud

eBay customer service is absolutely worthless and unprofessional. Companies can make claims against customers. And eBay doesn't care when their members have problems and need help. They never respond, they do absolutely nothing to help! They care only about profits they get on each transaction. There is no chance you ever get your money back, so please avoid this website. I ordered some items and never received anything, when I contacted eBay and asked them for help, they did nothing. I was told to hire a lawyer. Very funny! I'll never order anything from their site again! That was the most horrible online shopping experience ever!

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12:47 am EST

eBay resolution center

Ebay resolution process does not give information on how a determination was made. I ordered a men's dress shirt size 17.5 neck and regular fit.Seller does not offer refunds. Ebay protection plan claims to cover when the item received does not match item description. Item received was a 17.5L, no indication of type of fit. No further description was provided. The trim appeared to be a slim fit. I provided ebay with sizing charts from from Neiman Marcus, Brooks Brothers (both national retailers), Calvin Klien and a generally published mens shirt size chart. All charts for a regular fit were 5-7 inches larger in the waist than the shirt received.

Ebay ruled the shirt delivered was as described and would do nothing. I said regular should mean as is generally used in the clothing industry. I asked what ebay's definition of regular was and was told there was none. I asked if the body of the shirt was 12 inches would this still be considered to meet item delivered was as described and I was told yes.

Ebay indicated I was barred from leaving a seller rating or a notice about how the "Regular" description of the seller is different from the charts used by reputable national retailers and clothing manufactures, so other buyers would know . Other buyers could then specifically ask the rest of the sizing information.

The seller had over 30, 000 ratings with not a single rating below 5 star. No one bats 1000 in 30, 000 at bats, no one. Clearly the rating system, or exclusion thereof, is flawed.

I want ebay to establish clear standards relating to descriptions or apply generally accepted industry standards when determining the validity of disputes. Further, since the disputes under the ebay guarantee if won/granted gets paid out of ebay's bank account, a nonemployee of ebay should decide the appeals. I request to post the sizing difference on feedback of the seller.

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4:48 pm EST

eBay ebay refuses appeal of proven switch phone by buyer, sellers beware!

I recently I sold a mint LG G2x T-Mobile smartphone on eBay in which the buyer claimed random shutdown and boot problem eBay to exercise their “Buyer Guarantee” clause. Directing the buyer to return the phone at sells expense, despite no return on the sale.

The return phone was not T-Mobile as sold nor did it have the digital records recorded by T-Mobile, instead it was Videotron (a Canadian phone company). The phone now hard boots in French language and is Canadian Videotron software.

When appealing the unilateral decision made by eBay to accept the return and debit the seller’s account the appeal was denied based on the following reasons: “The Buyer Did Not Admit to Changing the Phone or Software”. EBay customer appeals department claimed statement outweighs the buyer and T-Mobile’s paper and electronic records of the phone.

I was told dismay that a representative from eBay could honestly make this type of argument, ridiculous and blatantly biased.
I’ve been a seller on eBay since 2005, 1245 transactions (700+ sales), 100% positive feedback, and two years considered a power seller. The buyer has 5 transactions.

eBay’s “Buyers Guarantee ” policy has become buyers and unfair to the sellers and it’s time for sellers to take note.
I’ve been an avid supporter and user of eBay since 2005, considered a power seller with 100% positive feedback. Recently (marking the sale as no return, knowing there’s a problem selling phone).

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5:56 am EST

eBay This seller took unauthorized charge of $900

Guys, be very careful if you purchase from Electronicsfrom2006. I have found this store on eBay and bought one item from them. 10 days later I got the email, where this seller confirmed 10 purchases. I immediately checked my account and found the unauthorized charge of $900. I emailed the seller and said to return money back, because I haven’t authorized it. But he of course ignored my message. I want to spread this information.

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6:02 am EST

eBay don't purchase from ebay

Ebay really doesn't care about the consumers or the sellers. Once they get your money they are done.They guarantee money back but it is actually a lie! Once you gave them money you'll never getting it back. I made and order and never received it. I contacted eBay customer care and was told that I just have to wait another few days. Few days passed and still nothing! They also scam you on shipping and handling charges. These people say they have free shipping, but be prepared because they will charge you tax on the postage portion. eBay is a complete scam! I have been charged tax on several transactions that should never have been taxed on the postage part of the purchase. Horrible website, I'm really disappointed.

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U
USA#1
, US
Jan 29, 2016 12:13 am EST

REALLY? Are you that stup1d? Ebay doesn't sell anything, people sell stuff on Ebay, shaking my head.

eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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