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4.2 3809 Reviews

eBay Complaints Summary

164 Resolved
717 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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R
6:20 am EDT

eBay sold me manufacturing defect iphone 4

MY name is santosh s from bijapur. contact number is [protected].

i had purchased iphone 4 32 gb on 13/05/2015 from ebay seller ” cellworld_apd ” PaisaPay ID [protected]. amount 12176/-.

on 01/06/2015(within 12 days) camera was not working (i recieved iphone on 19/05). i called ebay and told the problem because it was still under 30days ebay gaurantee.

i requested for repair or replacement of iphone.seller contacted me. he promised me that he will repair it and if the problem arises again, he will replace it and begged me not to ask for refund of money.

i sent the iphone to ” cellworld_apd ” on 03/06/2015.he sent it back after repair on 20th june which i recieved on 27th june(DTDC COURIER-Awb no-V22906542)

on 11/07/2015 (within 13 days)camera stopped working again.there was no signal from any sim which was inserted.i could not use the phone.
i called ebay and told the problem. they told that 30 days ebay guarantee is over, we cant help you. i asked the seller for replacement on 11/07/2015. he told that wait for ramzan to be finished because his partner is on leave.since then he is not picking my calls or replying to messages.he is not ready to recieve the iphone by courier.

i raised complaint to ebay about this.
the complaint id 1-[protected]. ebay is not making any progress with the case.

i went to apple store to get the iphone checked. they have GIVEN ME IN WRITING that there is hardware issue and its a manufacturing defect. IT CANNOT BE REPAIRED.it will keep having problems.
they also told me that iphone was NOT NEW. IT WAS a REPLACED iphone.

NOW PEASE HELP ME
1) iphone is not new has mentioned on the website.
2)seller knew that there was a manufacturing defect, he resold it to me and then offered me to repair it within 15 days (i have written proof from apple service centre stating that it cannot be repaired)
3)inspite of having 18months warranty, seller is refusing to recieve calls and messages.
4)ebay is ducking behind 30 days guarantee.

what am i supposed to do? . i want my money back. i dont want anything else.please help me
i dont trust the seller or EBAY now.

the link to the ebay page is
http://www.ebay.in/itm/Apple-iPhone-4-32-GB-WHITE-Smartphone-/131507179216?ssPageName=ADME:L:OC:IN:3160

the seller page clearly states that the warranty is 18months.

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8:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eBay fake item

Currently, eBay involved with some seller those who are doing business unethically. The eBay supports that kind of seller directly and involved with unacceptable business and not having any good corporate governance and control over a seller. Whatsoever seller gives advertisement without checking eBay published its own website.
I bought “Orange Jasmine Bonsai Tree - 1 Live Plant (Send in special packaging)” on June 1, 2015. The description of items was written as follows:

• Live plant
• Amazing tree
• Special tree
• The tree includes aluminum wire for getting a first design!
• Special tree for bonsai growers
• Plant Age - 1 year!
• Condition of the plant - Perfect
• Plant will be shipped with pot and soil.
• User guide will be added for delivery
• We send regular mail only!

Most of the descriptions are fake and cheating with customers. Today when I received the item I am surprised to see that it comes with an envelope and inside the envelope there is a 6” plastic bottle. And inside the bottle there is a 2” plant with 5 leaves and approximately age is 1/2 months.
Not only that, seller does not accept any return. I have nothing to say and only I will try to avoid eBay and will go another online seller.
I posted two Image here one is shown in website another is what I have received. Please compare this and take professional judgment.

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My complaint is not resolved. Every time they create a new issue. I am a customer of eBay since 2007 and now decided that I will no longer purchase any item through eBay.

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5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay ebay intentionally promotes theft

Most of these sites are simply set up to allow people to vent their frustrations and nothing ever actually comes from the complaints / public warnings. I had a long history of trying to sell on Ebay but with more and more " screw the seller " rules put in at random, I have no desire to use that trash site anymore. Who needs them? No one. Part of the Ebay plan is to instill the seller with a fear that we need them. We don't. Amazon is a real site to market ones items. Ebay is a theft promotion / scam incouragement site. Nothing more. The so called " Buyer protection" was established to promote theft by allowing everyone to rent free items and generate millions to Ebay by them stealing the so called sellers fees. Did you know that you really don't have to buy anything listed on Ebay anymore? This is the message Ebay is trying to get out to the world now. Free use of anything listed for 6 months, then just say Item not as described and they will make sure to steal the money back from the seller and refund the buyer. Will the thieves refund the seller fees? HA! If you see a piece of something that you need, just pretend to buy it on Ebay. That's all you need do. When the item arrives, simply take out what you want then claim " Iten not as described" and send back a little bit of something so that you can show postage on the return. No need to actually put the item back to the seller. A rock will do fine. Ebay has the " Intentionally screw the seller " program which has got your back.

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5:20 pm EDT

eBay half.com: irresponsible business, zero customer service

If you intend to sell books thru Half.com, please be warned and advised. This site does not care about sellers. They cancelled our selling account after 10 years of long standing good history, because of a supposed shipping violation; they never explained the violation even though we requested explanation several times. Only possible communication with them is via email (they call themselves "an online company"); the online customer representative was very rude and not helpful, ignored all our questions or concerns and simply kept referring us to their "help" pages. Since half.com accounts link to eBay.com, this caused our eBay.com account to also be blocked, which is a totally different site with different policies. This blocks seller activity also on the other site, and doesn't even let you use the account for buying any product; but half.com did not care about helping resolve the situation. The eBay people tried to help but they could not do anything about the already blocked account.

On top of this half.com does not immediately pay seller revenues, as policy they only pay twice a month and they provide no option for requesting immediate payment if you are in urgent need of the money. So upon cancelling an account like they did to us, they place your pending payments on a 60-day hold period, which we doubt is legal. After 60 days when you try to reclaim the frozen funds they come up with another list of hurdles and "account identity validations" in order to release your money. In our case we did not have any extra identity validations to do since our account had current up-to-date information, so then the customer representative simply stopped responding to our email requests for payment. (There is no way to contact them via phone).

We had to call ebay for advise, they provided a phone number for half.com [protected], when you call this number it is an endless loop voice response system that never connects you to a real person. So, when there is a problem with these people, there is no simple way to resolve issues and you are stuck, and THEY ARE EXTREMELY DISREGARDING AND DISRESPECTING OF SELLERS, who are THE ONES WHO ALLOW THEM TO EARN THE STEEP FEES they charge on every book sale.

If you intend to sell with this company beware of their questionable and unfair practices, try to take your business somewhere else.

Thank you.

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Raffter
, US
Dec 01, 2011 5:30 pm EST

They take too much commission. They do not reimburse for all shipping costs. They break sales contracts.

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Poleka
, US
Jun 03, 2011 3:54 pm EDT

Takes forever to get paid, high commissions, and no 1800#, no live chat, just poorly communicated emails. They don't have a 1800# because they know they suck. Use Ebay to Sell(or anyone else for that matter).

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Bill Cook
SOUTH SHIELDS, GB
Aug 01, 2009 1:10 pm EDT

Half .com will not let me log on to my Ebay account until I fill in my details including my Debit Card
I do not want to become a member of Half.com

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A
7:50 pm EDT

eBay Suspended seller

Absolute rubbish the way they treat sellers. We work with several sellers and many have been mistreated, held like criminals and left to wonder what they did wrong. After countless phone calls with no avail, they literally hang up on you and do nothing to resolve your issues, complaints & reinstatements. The better alternative is by far Amazon if you are looking for a new place to sell and not get treated like throwaways.
www.auctionessistance.com

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Zoe_97
, US
Aug 14, 2018 9:31 am EDT

Choice will go out of their way to deny your claim because of their lack of oversight. I would never recommend this warranty to ANYONE their coverage is a complete JOKE!

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4:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay suspended my account

I've bought from ebay for 10 years or so but never set up a seller account. It's not easy to do on ebay especially when you have accounts with different email addresses. After hours of frustration and finally getting a couple items on ebay to sell I receive a email stating my account has been suspended and I can no longer use ebay. I never owed them money and I still don't know why this happened. The customer service is a joke and just keeps repeating the same thing over and over. The email says I'm a security risk for their customers! I have no idea where they came up with this but they studied it and it's their final decision. This is a joke I've bought a lot of things from ebay and never even returned anything. People should avoid ebay and their lousy customer service.

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Emma Bryant
, US
Sep 08, 2017 12:28 pm EDT

Horrible, eBay doesn't care if you have been a lifelong member with you. You are just like any seller to them. Do they care if you are top rated seller? Nope. How about powerseller? Nope. You can work for eBay and still be suspended. That is how bad they are. They make it where the sellers are on the losing end of the stick. Trying to get your account reinstated is absolutely useless. They will give you the runaround and make you think they are doing something when they are not.

Spent countless months trying to get an answer with no success. Decided to cut loses and just ended up buying an account from Auction Essistance here: www.auctionessistance.com/shop

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Seo Distortion
, US
Feb 08, 2017 9:28 pm EST

eBay nearly forced our company into bankruptcy. They messaged every one of my sellers to open disputes due to suspicious activity on the account.

I am in the negative of over $10, 000+ because of the stupidity of eBay.

Never again will I be using eBay.

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Susan Barness
, US
Oct 21, 2016 10:42 am EDT

Real nice eBay. I have been a member with you for over 5 years, Top rated status and feedback of over 10, 000 , yet somehow that gives you the justification to suspend my account for suspicious activity? What suspicious activity? You send a scripted email, but never tell sellers why?

Not only that, you tell my buyers to open disputes due to suspicious activity even though tracking numbers prove the item was delivered? Are you kidding me? My PayPal is in the negative because of you and I have no way of trying to fight it when you simply ignore cold hard facts. I mean who is monitoring all this? Are they smoking pot? That is absolute garbage.

eBay never replies to emails, gives you the run around and yet has the sense to hang up on a long time user.

Horrible, just horrible. I am not only behind on my mortgage because of you, but I had to renegotiate a lot of debts that I need to repay back. Some that are even sending me to collections because I can't make payments on time all thanks to the fine and dandy eBay.

Way to go eBay. You are proving why many people are going stealth to counteract your policies. I myself am one of them and have enlisted Auction Essistance to help me: www.auctionessistance.com

Your customer support is a joke and the way you handle claims is an absolute joke. You make it so easy for buyers to take advantage of sellers and scam us out of the items and money we work hard for. We the sellers are the reason you became where you are.

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Joseph Spencer
, US
Aug 28, 2016 7:25 pm EDT

eBay had not only suspended me, but they prompted my buyers to file disputes ever if they received the MONEY!?

What? I sent them the item eBay, you botards. Why am I in the negative for your mistake?

This ruined me financially which caused me to liquidate a lot of my assets.

I had to have Auction Essistance help me get back on using stealth techniques. Never again will eBay trying to pull fast ones on me.

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anupamprakash
, IN
May 15, 2012 12:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a 2.5" hard disk pouch from eBay on 5TH May 2012 According to them, i will receive the product by 11. the total amount including shipping is 644. My eBay paisa pay ID is [protected]. i didnt recieved the item yet.
No action frm there side. when i called the seller, he said the required item is not available and will refund my money. but no action yet.
please help.

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Debra J. Deines
Udall, US
Apr 29, 2012 4:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was shut out of ebay during login process, it refused what I KNOW to be my password, then it had me pick and new password, which I did, but it still shut me out and as I result, I did not win any of the auctions I was hoping to win. This made me very mad as I know I could have won at least 2 of the auction. These are one of a kind items, and someone is respondsible for this unfair auction.

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eBay Shopper no longer!
St.catharines, CA
Jan 15, 2012 12:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Have you seen the charges applied to eBay shipping? It is a scam. It should be investigated. You cannot order two books from one store and pay one shipping fee.The book costs 19.99 but there is a 29.00 fee or charge on top of that per book. some items are 14.99 with a 32.00 charge for shipping. I am not buying anything from eBay again . A pair of runing shoes are 39.00 with a 42.00 shipping charge?

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Raged eBay Ex-customer
Vancouver, CA
Jul 16, 2011 3:22 pm EDT

STAY AWAY from eBay or you WILL REGRET!

I bought a "not as described" item that costs me $1, 500 and their resolution center promised to process a refund providing I sent back the item to the seller. No refunds were honored and the agent, Molly, ignored me and hang up!

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Kristin Maxson
Manassas, US
Jul 12, 2011 11:56 pm EDT

I called ebay about their 100% bidder records and they do not seem to care.

So. if you find one post it here:

30-Day Summary
Total bids: 238
Items bid on: 158
Bid activity (%) with this seller: 100%

Seller info
Member id meantiques1 ( Feedback Score Of 1562)

Keep your eyes open with eBay.
Word for the wise

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jandss
Garland, US
Jul 05, 2011 5:47 pm EDT

I have just sold something on eBay, after not selling for a looong time. I probably won't do it again. I was invoiced twice for the same item, and no one will correct it, despite contacting several customer service reps. eBay is scamming it's own members.

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U
10:48 am EST

eBay stole my money no product

I ordered through Ebay through the auction from this stores item: http://stores.ebay.com/sunsmile2019/
SUNSMILE*2013 a purchse of $ 16.10 us dollars for " Black Mannequin Necklace Jewelry Pendant Display Stand Holder Show Decorate SU " ( [protected] ) Quantity: 7 at $ 2.30 each. Ordered on Nov 3, 2014 now Feb 19 lol... Ebay will not refund because I waited tooo long to file but SELLER kept assuring me it was just stuck in custom's. The seller told me Dec 31st air-mailed me 2nd time order and still I never got it so then seller says will refund but NEVER DOES and not Out of Office.
email from them: sunsmile*2013 is out of the office until 02/23/2015 and may not be able to respond to your message. Message from sunsmile*2013: "We are sorry to cause you troubles. Tomorrow is the holiday for the spring festival . We have 8 days off. Sorry for the delay to replay your message. Everything will be solved on the next day (Monday).
email from them: Dear Friend, It seems to be strange. We shipped twice, you did not receive any one. Entangled, or deception could not solve the problem.We have already shipped twice to you, lost lots of money, including product, shipping fee, eBay transaction fee, PayPal fee. Bearing 50% of responsibility for each is reasonable for both. If you agree, we will refund half to you within 2 workdays. Thank you for your understanding. Waiting for your soon reply.
NO REFUND WAS GIVEN and this email was before holiday lol.
Another email lie about refunding me: Your order was sent out to you on2014-11-04 Shipped by China post.
It has already arrived your country, and waiting for the customs release. The Post will delivery to you within 1 week.
If you still not receive after 1 week, please email us. We will resend or refund to you according to the business rules.
Best regards" - sunsmile*2013

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Ed S
, US
Jul 20, 2016 2:37 pm EDT

I tried to purchase a 10M bore scope and basically THE SAME EXACT THING happened to me. They just wait until you can no longer complain on ebay and STEAL your money. BUYER BEWARE! DO NOT PURCHASE FROM THIS VENDOR!

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10:52 pm EST
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eBay money back guarantee

Don't trust eBay to protect you against fraud! Their Money Back Guarantee is worthless. I bought a lens listed as Mint Condition but when I got it the focusing was messed up. I sent it to Canon service for a repair estimate of $550 which I sent to eBay - twice. They claim that they did not get it in the time required and denied the claim. Their appeal process said the decision was right so now I am stuck with the repair bill.

If at all possible buy on Amazon which stands behind their customers. If you have to buy on eBay Never buy from a listing that says no returns or anyone with less than 98% feedback.

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3:11 pm EST

eBay dishonest employees

I sold a light fixture on eBay. Fedex damaged the package in transit and was unable to ship it to anyone. I called eBay, the call was escalated to the "resolutions team". I told them what happened and they said if I would give the buyer an immediate refund (325$) instead of waiting for the item to get back to me, (which would take who knows how long would be bad for the customer and myself) eBay would give me an immediate refund and then the fedex claim would pay ebay once the claim was paid. I had 2 different customer service representative tell me this.

I then refunded the customer immediately per ebay's instructions, called back to tell them and they said they would not honor my reimbursement anymore. Even though the customer service representatives left notes saying they would, they would not do it. This is the worst customer service I have ever had and can't believe ebay would have such low ethics.

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3:32 am EST
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eBay counterfeited moroccanoil

I had very bad experiences with eBay buyer protection program, every time they are standing on the seller side without taking in considerations the buyer information and details provided .

The last issue was closed yesterday again to seller side, I ordered Moroccan oil from ebay seller Item: [protected] and after received it i tried to contact Moroccan oil to check how to use this oil and to check if this oil is authentic ( i noticed that the oil color not clear and something wrong with this bottle which not similar to what was showing on seller photo .

Moroccanoil.com asked me from where you ordered this oil and of you can send us the seller details and the bottle photo .

I received strong email from them saying the following :

Dear customer

First off, I would like to thank you for getting in contact with us and for your interest in our Moroccanoil line. Please be advised that stores like pharmacies, or any website including http://www.ebay.com, & http://www.amazon.com, are NOT authorized retailers of Moroccanoil and that Moroccanoil has not and will not sell any of its products to these companies and/or websites.

The only authorized online retailer is our official Website “Moroccanoil.com “, but unfortunately only for the USA and Canada at the present time.

Furthermore, we have reasons to believe the products currently available through these retailers are counterfeited. Consequently, we are in the process of taking strong legal actions, and we are hopeful this will soon stop these companies from offering these products that may jeopardize the health of consumers.

I would like to assure you that Moroccanoil products are meant for sale only at qualified salons, where hair professionals can assist and instruct consumers on the best way of using the products.

Please do not hesitate to contact us if you have any further questions

Best regards and have a nice day

MOROCCANOIL®

Liliana Grunmann | Customer Service Representative

Montreal, Quebec H4P 1M7
Canada

Toll Free +[protected], 285
Direct +[protected]
Fax +[protected]

www.moroccanoil.com

After escalating the case to ebay informing them what happened and the fake product received and I tried to ship it back to US after agreeing with seller to retune it back

The issue was no one of the carriers accept to take this responsibility and ship back the item to USA from Saudi Arabia . they asked for Material Safety Data Sheet ( MSDS ) from USA . which i can't provide . this should be done by seller .

I informed ebay with this details opened a case, They asked me to provide a letter from carrier saying that they can't carry the product and need letter or certificate . I contact TNT, DHL and Aramex trying to get this letter but they informed me that they can't give such letter the only way they can send email or to check there website .

I forwarded all the email with website links showing that they need MSDS letter and can't ship the products back to US .

ebay decision was to seller side with no reason mentioned even when i report the seller and add my feedback regarding the product, ebay removed it !

I need someone to help me solve this issue and refund my money back and escalated this seller .

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7:21 pm EST
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eBay vast differential between ebay's and ups's calculated shipping rates

On December 26, 2014, one of my auctions successfully closed with a buyer for the item that I listed a week prior. The buyer very promptly paid the same day and to return the courtesy, I made an extra effort to provide same-day shipping. When creating the auction listing, the least expensive option for shipping was via UPS ground given the parcel's weight. To make certain that the shipping estimates for my eBay listings are reasonably accurate, I pre-pack, weigh, and measure each box. I'm careful about selecting the right shipping carrier relative to parcel size and weight, both for my sake and my prospective buyer's sake. No one likes to be surprised about higher shipping charges than expected. EBay's quote for shipping was $18.52.

Creating a shipping label entails logging into My eBay and under the Activity tab, one will find the items that successfully sold in the left hand column. EBay has the interface simplified such that once a buyer has sent payment, all a seller needs to do is pay for and print a shipping label and then get the paid item out the door.

It had been a very long time since I had used UPS's services, so I had to create a new UPS account from scratch since old accounts are deactivated and then deleted by UPS. This UPS account then has to be linked to the PayPal account through PayPal's user settings, which was also done so that I could successfully print a label. The amount that UPS charged for ground shipping with no Saturday delivery was $29.64. Recall what eBay quoted: $18.52. That's a difference of $11.12.

Once I had taken care of taking my packages to the respective shippers, including one specifically to the UPS Store, I called eBay to address the difference between quoted and actual shipping. The first eBay customer service rep passed the buck and transferred the call to PayPal. The PayPal representative in turn explained that eBay solely uses PayPal to process payments. The PayPal rep offered to transfer the call back to eBay and explain the situation, which he did. At that point, I found myself speaking with Rea at eBay, call reference number 1-[protected]. Rea ended up systematically walking through the problem from the start, from generating a quote on UPS's website to calculating the shipping using eBay's shipping calculator, just to confirm my story and the facts of the parcel dimensions, weight, and origination and destination addresses. Rea promised, repeating herself no fewer than 3x: 1) a credit of $11.21 to my account would be processed within 2 hours of the call, which was ended around 8:30P Pacific Time and 2) that she would call or e-mail me to confirm that the credit had been processed.

A few cursory checks of my eBay account after logging in indicated that no such credit had been issued by Saturday (12/27/2014) afternoon. I contacted eBay's customer service department again through their callback system and this time someone named Amor (spelling?) called me at 12:27P. All she could do was escalate the case once again so that a supervisor could approve the credit back to my account.

At 3:09P that same Saturday afternoon, Rea (eBay's Customer Service rep) called again, this time to inform me that her faceless and nameless supervisor has denied the credit to my account and to repeatedly press me like a broken, skipping CD player about some UPS discounted shipping program. Rea insisted there was an option for this discount as a seller buys a label through PayPal and then creates the labels for parcels being shipped via UPS. I retraced my steps to walk through the process of creating a label - NO SUCH OPTION EXISTS. Rea would not listen to me. It was clear that she and her supervisor had never walked through the eBay seller's website interface, let alone PayPal's or UPS's account setup interface, so neither Rea nor her supervisor has any concept of what buyers or sellers are looking at or experiencing. Although Rea did not call the program by its proper name, what she was blindly asking me about was the UPS Special Pricing Program for eBay Sellers. When a seller links their UPS account to their PayPal user account, one is defaulted into participating in the UPS Special Pricing Program for eBay Sellers; to not agree to the program is to be denied the capacity to ship via UPS through PayPal. Rea put me on hold for a 4th time to patch through a conference call to PayPal's customer service department and then a 5th time to let me know that PayPal put her on hold. This call to PayPal was to confirm that my PayPal account is linked to my UPS account and that I'm enrolled in this ridiculous UPS Special Pricing Program that I'm not allowed to opt out of anyway. The PayPal representative then informs me and Rea that the UPS discount will not be available to me as a credit until 12/30 or 12/31. Moreover, the PayPal representative cannot give me an estimate of the amount that I can expect to be credited.

EBay is doing everything that it can to skirt its responsibility for creating faulty shipping quotes while holding sellers responsible for charging for shipping fairly and accurately. It's impossible for sellers to charge for shipping accurately when we are forced to rely on the inaccuracy of eBay's shipping calculators, which Rea admitted has been an ongoing issue in my first conversation with her on the evening of December 26th. When I asked her when this will be resolved, she could not and would not say. The only workaround she offered was to restrict shipping to USPS, so 1) buyers end up bearing the brunt of higher shipping costs when lower cost options are possible and 2) sellers end up unfairly absorbing the difference between eBay's inaccurate shipping quotes and UPS's actual shipping cost.

Attached for the reader's consideration are the UPS Special Pricing Program for eBay Sellers Agreement as well as an indicator of what a seller sees when he or she clicks through eBay and then logs into PayPal in order to create a UPS shipping label. The original parcel to my buyer was already shipped, so I wasn't about to create yet another label - my address and the recipient's address have been blurred out for privacy. Note for the record that the shipping that eBay quoted and then charged the buyer was $18.52 and that there is no radio button or check off box to select the UPS discount program that Rea repeatedly and insistently but insensitively pressed me about.

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5:51 pm EST
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eBay do not use guest accounts in ebay

Made a purchase using ebay guest account Item number [protected] from xtreme_warehouse ( transaction: [protected]). I never received the item. I went to lodge a complain with paypal Transaction ID: 04D1171840492584R they are diecting me to. ebay Resolution center

When I go to Resolution center ebay do NOT have an option to lodge complaint category for guest account. Therefore cant lodge complaints because of that. Seller easily get away.
When call ebay Australia they say its paypal issue not them and contact paypal.

So end of the day BUYER is the looser. EBAY Australia created Guest accounts make fraudsters flourish. NEVER EVER USE EBAY.COM.AU

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chaven
Cardwell, AU
Apr 20, 2014 6:04 pm EDT

IN regards to the upcoming changes and restructure of eBay fees,

http://sellercentre.ebay.com.au/selling-fees/fee-change-overview

My complaint is the combination of charges that ebay is about to unleash on sellers in Australia and consequentially will cause a price rise for the consumer

They are about to include postal charges with final value fees which will lead to higher running costs for ebay sellers and price rises.
This will mean there are going to be a lot more free listings available to buyers but will also mean an increase in sales costs .
these changes will not effect sellers form other countries so once again Australian sellers prices will be far more expensive that international sellers
In Australia we are already paying far greater postage costs than our international counterparts especially when Australia post combined forces with ebay and removed the 250gram post parcel the minimum cost for a 500gram parcel is 7.15 via clickand send or greater over the counter this also does not include packing cost.
Thoughts anyone?

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5:56 am EST
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eBay scammer

I ordered body armour worthing 68$ they sent to me body armour worthing 29$. I requested partial refund, they ofered to me 9$. Now traying to resolv via ebay customer support service. They advice to ship them back and they will fully refund P&P to China costs 34 Euro. Good deal to pay 34 in order to get 57.
Recomend not to buy anything from that seller.

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truthjudge
, US
Dec 06, 2017 6:39 pm EST

I bought few boxes stationery clips and all them are received torn! Inside only 50pcs/box and not 100pcs/box.

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GeorgL
, CZ
Mar 18, 2015 1:36 pm EDT

Také jsem naletěl Objednal jsem v 11/2014 New Cable Wire Line Phone Telephone Network Toner Scan Tester Generator Tracker. V udanou dobu nepřišel. Několikrát napsal že posílá znovu. ale stejně nic nepřišlo. Koncem 2/2015 přestal komunikovat úplně

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ikkebent
, NL
Feb 02, 2015 1:21 pm EST
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Single2000 sold met 2 pens .. one arrived broken and one was missing
They use delay tactics to get over the 45 and 60 day term

Do not buy from this seller

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RCshockwave
, US
May 02, 2019 9:29 am EDT
Replying to comment of ikkebent

Same here, they still use this delay tactics, don't buy from this scamper.

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8:06 pm EST
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eBay illegal trade practices, deprivationof seller valuabe item, rewriting and deviating the process of on line transaction

Completed cycle of contract on ebay US platform. Item delivered by FedEx with tracking number, recipient name, address, phone number and declared transacted amount arrived in UK awaiting for clearance. Buyer notified by FedEx of tax but intentionally refused to pay custom/import tax of the country and claimed non-delivery of item and filed "goods not received"in ebay resolution center. The real issue was buyer and his/her country tax authority. Custom/import tax is buyer account internationally whether expressed or implied also on ebay platform. Ebay resolution process favor buyer and refunded the amount inclusive of shipping cost. In this case ebay assisted buyer to breach the contract and abetted buyer to avoid country's custom/import tax. The item has not returned by buyer to me(seller). There was no tracking number, carrier in normal process of return item. In this manner, ebay action not only detrimental to seller also deprived seller valuable item that is amounting to fraud. Regrettable ebay has illegally infringed online trade practices and performing outside ebay framework. Whereabout the item was unknown, ebay demanded reimbursement of amount and debited my paypal account for the amount, supend my account if amount not reimbursed. Where can I seek redress?

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10:18 am EST
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eBay ebay selling stolen, fake & counterfeit products beware

EBAY INDIA- Scott Frederick Schenkel, Kyung Ho Koh.

Beware of Ebay and Paisapay, These guys are selling counterfeit and stolen products, besides selling stolen, and illegal products.
It is very very risky to buy from Ebay. Buyers beware you may land up buying stolen laptop or mobile phone or painting or jewellary.

Ebay is world's platform for selling illegal goods, counterfeit products, fake Chinese products, even counterfeit bogus and pirated engineering and aircraft parts.

Watch out directors behind this platform who do all sort of illegal business here : Rajendra Nilkanth Punde, Scott Frederick Schenkel, Kyung Ho Koh, Dakshesh Vinod Modi, Latif Majid Nathani

Govt of India must ban ebay in India . Even from Sellers who sell fake counterfeit stolen products they take huge commission so they are directly part of promoting illegal business.

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rajesh0788
, IN
Feb 06, 2015 4:06 am EST

ya it's true. India Govt. must taken action aginst those type of illegal company.

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11:22 am EDT
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eBay Damaged Cell Phone Delivered

BIDALLIES - BIDALLIES.com, a Seller through eBay, sent me a cell phone that I purchased through eBay, that arrived cracked and broken. The gave me a return authorization number and I sent the phone back two weeks ago and have NOT received a replacement yet. I've sent them multiple emails with no response. I've now been without a cell phone for 2 weeks. Called the complete foreign ###S over at eBay customer support a total of 4 times now to resolve this and still nothing.

BIDALLIES generates thousands of dollars per month to eBay in seller commissions so obviously eBay will side with them. eBay could care less about little buyers like you and me. They are all about the money. How else could sellers get away with selling counterfeit products on eBay.com? Scams!

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suslu
, US
Feb 14, 2017 8:58 pm EST

I bought an iPhone from them. They are selling them as "Manufacturer Refurbished" but actually those are phones that are returned to Apple and Apple does not provide warranty for those phones. They are misleading the buyers. Also, I was expecting to hear from them and now the time has passed and I cannot return the item, cannot give a feedback on ebay. I cannot even reach eBay customer support. I don't see any reason to buy something from eBay again.

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11:01 am EDT
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eBay sending out junk to scam

SCAMMER SELLER in eBay:
Contact Name: Mead
eBay Name: "3dayandnight"
email: [protected]@members.ebay.com.hk

This is a LIAR SCAMMER seller in eBay selling JUNK to SCAM buyers for quick money.
When I received the junk faucet, it totally different from what I ordered, which I clearly reminded seller with a message went out with my order. I complaint to this seller (I should complaint to eBay immediately). This SHAMELESS SELLER pretended to send me replacement parts to fix the problem. But he just lie to me to buy time; as soon as it passed eBay's resolution period, this LIAR SCAMMER "3dayandnight" totally ignored all my email; and of course I never receive any replacement parts. Now I just got a piece of junk on hand.

DO NOT BUY FROM THIS SCAMMER SELLER "3dayandnight". He sells JUNKS to SCAMMER BUYERS for quick money. His dirty way is to drag on the case until it passed eBay's resolution period, then he will ignore you totally and pocket you money.

DO NOT BUY FROM THIS LIAR SCAMMER "3dayandnight".

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11:21 am EDT
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eBay PRODUCT SEND WRONG AND NO MONEY BACK

i bought a Shoei Helmet model GT air Regalia size M on ebay http://www.ebay.com/usr/motorhelmetsonline

i payed by paypal
2 days before shipping the seller send a email that he has shipp the wrong product (he even doesnt know the model they shipped)

i Asked fot immediatelly refund but asked to me reveice the wrong piece (ill need to pay about other 400usd of taxs + 7% IOF tax credicard and send the product back! and so (90 days after) ill receive refund 603usd.. (more tham 400usd financial loss to me)

more extra 25% ebay refund fee!

even i do not accept the wrong piece the taxs will be created and ill need to pay it.. receiving or not !

This ''SERIOUS'' company dont agree to a immediately refund once the i need to buy the helmet im needing!

its a fault of repesct and looks this company its fraudulent

do not ever do business with this company, .. im advising you

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10:53 am EDT
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eBay shipped junk for quick money

SCAMMER SELLER in eBay:
Contact Name: Mead
eBay Name: "3dayandnight"
email: [protected]@members.ebay.com.hk

This is a LIAR SCAMMER seller in eBay selling JUNK to SCAM buyers for quick money.
When I received the junk item, I complaint to this seller (I should complaint to eBay immediately). This SHAMELESS SELLER pretended to send me replacement parts to fix the problem. But he just lie to buy time; as soon as it passed eBay's resolution period, this LIAR SCAMMER "3dayandnight" totally ignored all my email; and of course I never receive any replacement parts. Now I just got a piece of junk on hand.

DO NOT BUY FROM THIS SCAMMER SELLER "3dayandnight". He ship junks to SCAMMER BUYERS for quick money. His dirty way is to drag on the case until it passed eBay's resolution period, then he will ignore you totally and pocket you money.

DO NOT BUY FROM THIS LIAR SCAMMER "3dayandnight".

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integrityfirst
moyie springs, US
Feb 17, 2015 12:49 am EST
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Comment to all posts listed here.
Ebay DOES not stand behind their "guarantees" or return policies applied to sellers. User girard1222 has been negatived by one buyer as a thief who should be removed off ebay, has numerous baleful feebacks similar to my own experience: Basically she never refunded a purchase I sent back (received two days later), it took almost 3 months to get my refund back (via paypal's decision not the seller's kind action), seller LIES, avoids/ignores, and according to open ebay feeback shirks refunds as well. girard1222, see for yourself.

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8:15 am EDT
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eBay ebay allowed extortion from buyer

I made a sale on ebay. The buyer received the item and contact me to say not as described. I advised buyer to return for full refund if not happy. Buyer stated he did not want to return and wanted a refund. I contacted ebay to advise that buyer is not following proper procedure and buyer has made a statement that he will not prove, buyer wants to keep the item and buyer also wants a refund. Ebay advised they would not get involved. I did not submit to this buyers extortion demand to keep the item and get a refund. Buyer then leaves me unwarranted negative feedback. I again contact ebay about this wrong and the buyers extortion demand of a refund and keep the item. Ebay advised they would again not get involved. I escalated to a supervisor and was actually told by an ebay supervisor that I should have just paid the buyer off!

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

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eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

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Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

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