Complaint Rating:

Company information:
United Kingdom
ebay.co.uk

I bought and paid for an item, bedside cabinet, on ebay.co.uk on the 1st March which the seller refused to sell to me claiming it had been damaged and was no longer in her possesion (see attached photo). Clearly the photograph was edited to mislead as it did not fit the description as to the apparent damage the seller claimed i.e. said a young child had marked with ink but the photo proved this wasn, t true. I complied with ebay, s requests and forwarded all headers and email bodies to them as they insisted i had to prove the seller refused to sell me my item : when i tried to contact the seller to go and collect as she refused to post, despite charging for this, i was threatened and Ebay took no action therefore i refrained from any further contact with said seller.
The seller then relisted my item in order to get a higher price which again was reported to Ebay and again they took no action yet this is a breach of their own policy and the item was resold by the seller for a higher price: note the said item had no damage in the relisted photograph. On telephoning Ebay, i was spoken to like an idiot and patronised by said staff members as is with the content of emails from Ebay too : Ebay are only interested in making profit from listing fees and forget they are legally obliged to prevent such taking place, i.e. as stated in the rules, trust and safety which they, Ebay themselves created but never seem to impliment. On leaving the seller negative feedback, this was followed up by said seller and was blatant lies: again i was told on the phone by Ebay that this would be removed but it wasn, t :another policy which they, Ebay created yet never impliment. Now i am left with no item which i won and paid for and the seller has sold for a higher price to someonelse and Ebay are not interested in doing anything about this by allowing said seller to continue selling on Ebay : i, ve wasted time and money constantly contacting Ebay all to no avail and they, Ebay are a prime example of a multi national company only concerened with making profit at the expense of customers.