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ebay insider tells all
I posted this at the feedback forum at eBay but it was killed by staff less than a minute later. I should have known. My ID will be toast soon anyway. This was the only other place I thought where my statement might have an impact. Do with it what you will. After Chicago, my only desire is to be heard.
There will be those who will not believe me and I sympathize. I wish the facts were fiction but to deny what I know would be to live in a fairyland of make-believe. I understand that the bulk of this “manifesto” reveals a plot so against the spirit of eBay that it will be dismissed as lie. So be it. I cannot force the world to accept it. All I can do is state the truth as I know it and leave it to you and to your common sense and experience to judge.
The deck is stacked against me. Aside from the natural resistance to believe I know that the boards are stocked with eBay’s tools. Their goal will be to discredit me. I will be accused of being a “disgruntled”, “paranoid”, and “emotional” seller. Their words will be specially chosen for effect. That is part of the function of the tools and I am not fazed by it. However, to protect my own identity within the corporation, I cannot be too specific lest the details single me out to the powers that be.
What I intend to reveal is common knowledge to many in the management division behind the scenes.
By the way, the tools are not only the mouthpieces that promote the policies. The psychological tactics employed by the powers that be are far deeper and grander than that. The subtlety of the method is remarkable. The tools come in a wide range of flavors with their own, individual “characteristic” rhetoric. From those who are “for” the policy - and spread various degrees of hostility toward the sellers - to those who are “against” the change - and spread panic and further the divide with the buyers. Both serve the same exact purpose: a manipulation designed to remove the more involved and savvy small to large sellers who will not fit into eBay’s future business plan.
First, let me correct the record regarding the concept of sellers extorting positive feedback. While the violation was known to happen, the activity amounted to less than a tenth of a percent of the yearly transactions. Further, it involved sellers whose feedback percentages were below 80%. The absolute majority of sellers did not engage in such practices. Nevertheless, the powers that be could not resist the fact that promoting this notion of feedback extortion as a wide-spread phenomenon would be the perfect cover with which to hide the true intentions of the policy.
The powers that be want to transform eBay into an overstock warehouse venue. A kind of outlet store for the internet much like a cheaper and streamlined version of Amazon. From a strictly business point of view, given the size of eBay and the growing costs of doing business, it makes a certain kind of sense to shift gears. Think about it: when eBay started, sellers were about rare and unique items but here and now the majority of items are common, used counterparts of what can be found new online at retail sites. Truly rare and unique items are sold at real auctions; the “stuff in your attic” isn’t glamorous enough and won’t keep eBay afloat any longer.
The trend away from the rare and unique to the big box retailer is not new. Several years ago the powers that be noticed that the big “powersellers” were simply listing items that existed in their retail stores or inventories. Thus the concept of “buy it now”, “best offer”, and “eBay stores” were created. It was the nascent stage of the plan yet to be. Little by little, without the population noticing, the mechanisms required to replicate the average retail storefront were already in place - and with its rise came the slow, steady downfall of the auction format.
Yet outright pursuit of a retail venue would have led to a major problem that at the time could not have been surmounted. The vast majority of people, on and off line, know eBay as precisely the place for auctions of rare and unique items. The sellers and buyers held onto that perception too but in truth their opinion even involvement in new and improved version of eBay is irrelevant by a certain Machiavellian calculation made by the powers that be. As part of the plan, eBay calculated thus: even if they lost the sellers as part of the change, the buyers will be coming back to buy regardless of who or what operated within the retail-outlet venue.
No, it was the stock holders who the powers that be feared.
Only the stockholders had the power to change the direction set forth by the CEO and the board. So it became imperative to change the equation. Part of the plan is to devalue the stock gradually so that investors merely dumped the stock as opposed to wanting managerial change ala Yahoo. Then to buy back the stock at lower cost and to such a volume that no rebellion against the powers that be were possible.
By the end of July that phase of the plan will be successful and there est of the plan will be revealed without fear of backlash from those who otherwise would have had the power to pull eBay back from the brink. Indeed, if you believe the current changes are obvious signals that small sellers are not wanted - be prepared - you have seen nothing yet.
So far what have they done? All they have managed to do is silence a seller’s ability to warn others about buyers (half of the purpose behind the original idea of feedback), burden you with higher and higher fees, dangle “treats” like discounts while setting the bar of eligibility so high that the rewards cannot be reached. and, by the way PayPal deals with “complaints” leave you vulnerable to fraud. What if worse was yet to come?
They know if you do not feel safe that you will not use eBay. The changes that have been enacted only eliminates the small sellers. Meanwhile they want to eradicate the mid-sized seller too. And they want to ensure that both do not return.
For the mid-sized seller the DSR became the tool of choice. The powers that be raised the level of what is a good seller artificially high. No manipulation is required; they know exactly the effect of the policy. This is why buyers are told that 4 is a good score and sellers are told that 4.9 yields discounts and higher listing placements. As long as that fractured point of view exists, eBay does not need to interfere with the DSR as has been suggested, the buyers will be killing the sellers naturally.
By August there will be no pretense and the intentions of the new and improved eBay will be clear. The following is only a partial list of the rules that will be imposed. It comes from a memo that circulated within my corner of the managerial department the week before Chicago. I cannot be too specific about certain items and I cannot reveal details of the latest additions without endangering my anonymity.
1. Neutrals will be converted to negatives complete with red icons and reduced feedback scores. Afterward neutrals will not be offered as a choice of feedback.
2. The entire process of feedback will be automated. Buyers and sellers will chose standard feedback from a list. For sellers this operation will be performed automatically upon the buyer winning. For buyers there will be an extra free line with which to add a few comments about the seller without restriction to content. Replies will not be allowed.
3. The implementation of a stricter rules regarding shipping. From the boxes, packing, labels and tapes to where you can buy postage. Orders have been placed for prototypes of “eBay” boxes. UPS and FedEx will be instructed not to accept “eBay” merchandise if it’s not inside “eBay” boxing. They will know, of course, because when sellers buy the “eBay” postage from the “eBay” source, a detailed list of contents with item numbers will be available to the shippers upon scanning a bar code. As for those who continue to use USPS, another level of quality control will be implemented - buyers will be asked, upon confirmation of delivery, if the seller used “eBay” standard shipping items. Naturally, no verification of the buyer’s truthfulness will be attempted, and continued ‘infractions’ will result in suspension. eBay will have other ways to check if a seller is not using the “eBay” equipment - as they will be required to buy at cost the supplies immediately after items are listed. (This is such a large scale operation behind the scenes that I feel comfortable sharing as much of it as I know.)
4. Sales taxes will be included automatically; shipping cost and sales taxes will be used to determined FVF.
5. Item descriptions will be “standardized” with templates which include the posting of a new, universal return policy. Only yearly subscribers to the retail-outlet venue can opt out of these universal return policies but even they cannot alter the template structures being devised.
6. Strikes against buyers will be eliminated as the whole concept of a buyer and bidding will be altered. FVF will be calculated when payment is submitted.
7. Time to Close will be eliminated entirely. Best Match will be the non-alterable default. Best Match is a system that caters to the needs of shoppers not bidders.
8. Placement within Best Match will be determined by several factors, the most important of which will be the extra display features added onto the listing.
9. DSRs can be removed by retailers and powersellers who pay a certain yearly fee.
10. The end play itself which consists of four phases:
a) the main focus shifts to retail sellers whose fees are on a per listing basis
b) stores will be replaced by a classified section, fees will be based on yearly subscriptions and FVFs
c) occasional auctions will be conducted for unique items (celebrity auctions, items that have been featured on the news, etc.)
d) total elimination of auctions for regular sellers.
From the point of view of eBay’s agenda to change gears these alteration make sense. The powers that be want to turn eBay into a retail venue format. Therefore the “buyer” must be changed - bidding and commitments to buy are part of the past. In a retail venue, the item is either in your cart or not and you only commit to buy when you pay at checkout. The seller is also redefined in the way they will be required to do business. They will be forced to copy the methods of retail stores.
The goal is to become Amazon Lite. Unlike Amazon the merchandise will be stocked by the retailers in their warehouses, eBay will be just an electronic centralized venue for outlet sale - a “trusted” name with a wide customer base and popular name recognition.
That is the future and as I write this I know that it cannot be stopped. There are no investors with enough clout and will to challenge the CEO. Stock holders will simply walk away. eBay will not sink, however, it will be exactly in the position its rulers intend it to be at.
Sellers, my advice is simple. You are not wanted. Leave. If you stay, you will be crushed. Leave. Go away. You cannot win.
I am sorry because for too long I have been a complicit tool behind the scenes. I was part of those teams and think tanks that spearheaded many of the “innovations” you know very well and which will be used to destroy you. I know I will not be believed. I will be mocked and ridiculed by the tools and even those who are real, actual people will be hesitant to accept what I have to say. What has been done to this community, the plots and schemes hatched in meetings and across memos, is far, far worse to endure within my soul than any treatment I will receive at the hands of the tools by posting this. You do not know how much they hate you. It is my conscience that I want to clear going forward. Again I apologize. There should have been a better way for the powers that be to effect the change they wanted for eBay - instead they succumbed to cloak and dagger deception.
RIP eBay
The complaint has been investigated and resolved to the customer’s satisfaction.
discrimination
I have been a member of EBay since 2001. I have bought and sold items on EBay for the last seven years. I always paid and accapted payments with checks and USPS Money Orders. Now EBay changed their rules so you can't use anything other than an electronic process to buy or pay for goods.
Earlier this year I had a CC on file with EBay. The account number was stolen and was used by an unknown persons to charge things on several unauthorized sites. The CC issuer caught the fraud and advise us of it. We were able to get the unauthorized charges taken off uor account. The CC was canceled and closed. The only place it was used was on EBay online and thats how the criminals got the number.
Now EBay won't let me place any adds or bid because I don't have the electronic means to pay or accept payments.
In a modern age it is discrimination against senior citizens to prevent them from participating in a legal transactions.
Its hard enough paying for medecine to keep alive on, now I can't even sell a few things to help pay for medicines I need.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a member of EBay since 2001. I have bought and sold items on EBay for the last seven years. I always paid and accapted payments with checks and USPS Money Orders. Now EBay changed their rules so you can't use anything other than an electronic process to buy or pay for goods.
Earlier this year I had a CC on file with EBay. The account number was stolen and was used by an unknown persons to charge things on several unauthorized sites. The CC issuer caught the fraud and advise us of it. We were able to get the unauthorized charges taken off uor account. The CC was canceled and closed. The only place it was used was on EBay online and thats how the criminals got the number.
Now EBay won't let me place any adds or bid because I don't have the electronic means to pay or accept payments.
In a modern age it is discrimination against senior citizens to prevent them from participating in a legal transactions.
Its hard enough paying for medecine to keep alive on, now I can't even sell a few things to help pay for medicines I need.
I am a member of ebay for seven years. I have many complaints about ebay which seem to compound more every year. The most recent was denying me a service which I pay for. I have been suspended forever from ebay help discussion boards on bogus charges. because I disagreed with another member on his solution to a posted problem. Disagreement is supposed to be healthy for any discussion, especially on the subject of help.
Because customer service is so hard to get in touch with, and when you do, it consist mainly of mechanical canned responses to multiple choice questions, the help boards are a vital member to member option to getting questions answered.
I know how important it is to be specific on these complaints. But, the arrogance of ebay is such that that I cannot even view the help forum area to get the specifics.
This is not a false review, I can prove what I claim, ebay has much to hide, this is why I cannot access what I am accused of.
Go to www.rareiron.com for information on this exact topic. Good luck
car bought with undisclosed hidden damages
I recently bought a car on ebay that was listed as perfect condition, like new. After the seller prolonged the dropping off of the car at a DAS terminal, I finally received the car just a few days later. I immediately noticed overspray everywhere, cracked airbox, cracked cv joint, fender and hood misligned. I right away filed a complaint but was called by vehicle protection and basically denied. They said I should have filed a complaint that I did not yet receive the car within 30 days. Excuse me, the seller dropped the car off late which I had no control over and could clearly see the location of where the car was with DAS after the fact. I had no way of coming to the conclusion that the car had hidden undisclosed damages until I received it. I then read in fine print that the 30 day mark will be extended to 90 days if buyer has not yet received the title which I have not. I thought for sure now I would be covered but then vehicle protection said that extension only covers getting the title. Come on, this is unfair to a long time ebay buyer such as myself and offers no protection to something out of my control. They need to make an exception in my case. Any help you could give or advise would be more than appreciated.
Sincerely,
Chris
[protected]
ebay Item number: [protected]
bad customer service
I have been selling fitness items On Ebay. Ebay restricted my account for at least a 30 day period. I researched the restriction and it did not fit into there guidelines for restriction. I sent many emails that they said should be responded within 24-48 hours. The response was recieved within 5 business days instead of 2. When the response was recieved it was automated. Every other response has also been automated. Ebay has no contact phone number available to there customers. After recieving many automated responses with no one dealing with the issue. I finally went online and got a contact phone number from a blog that gives information to sellers with problems with [the site]. I phoned and even spoke with a supervisor they informed me they did not havethe ability to do anything. They also basically told me they can do whatever they want to sellers without any explanation. I went to explain my case and [the] written policy they agreed I did not fit into the catergory for account restriction. The supervisor exact words are I did not restrict the account so I can not change it. The big problem is I generate nearly $5000.00 dollars a month. [Sites] recieve about $12, 000-$13, 000 in fees from me. I pay fees weekly instead of monthly and I am always on time with payment. I fit into all the criteria for an excellent seller. So I am losing money everyday and my sales where growing rapidly during the holiday season. Not to mention this has caused a lot of stress not having the extra income. I am looking to put a lawsuit against Eaby. Can this be done? If so is there anyone wanting to hear more about my situation?
unlicensed car dealer on e-bay
1. John Bazikyan did not provide a title or registration. 2. The DMV said that John Bazikyan is not the registered owner of this car. 3. John Bazikyan is doing business as an unlicensed dealer on E-Bay. 4. John Bazikyan placed a false 2009 sticker on the license plate with the intention to defraud, and to evade paying registration fees. The 2008...
Read full review of eBayjennifer dumas, curtis ashford
Jennifer Dumas advertised a 2003 Toyota Tundra truck for sale on Craigslist, stating she wanted to get rid of the truck due the the death of her husband in Iraq 4 months ago. She was going to take care of shipping the truck to us and was using e-bay as the neutral third party to handle the money transaction. I purchased the moneygram and sent to Curtis Ashford who I thought was employed by e-bay from the info I received via e-mail. I soon found out I was scammed out of $2900 because e-bay doesn't use financial agents nor does e-bay and craiglist every work together. I have since done some investigating myself and have found out the Jennifer Dumas has done this to several other people, using different persons to work with her, Jeremy Prutsman, Steve Everett, she also used a different e-mail address every time. The fax # that she used I have discover is listed as a fax number that is used for a scamming fax for saling vehicles on line.
there was a Sgt in the UK getting rid of a Tacoma for $5000 which he could have sold in the US to any dealer for a minimum of $11, 000.00. Its a shame so many are out there with the thought of getting as much as they can without considering anyone else.
Hopefully these people will get caught or enough people will hear about them and not do business with them.
Take care,
John
itswhatugiv.blogspot.com
We have almost been scammed by the same person! I researched her. I found her REAL phone number, it is actually in Sacramento, CA. It is [protected]. When I asked about the vehicle over the phone she said "oh, on Craigslist?" and then got VERY upset and ended the conversation. We are unable to file charges against her because we did not go through with the transaction, but maybe you can by calling your local police department. Good Luck.
Sounds like YOU are the "dumas", not Jennifer
seller should be ashamed
The date is wrong, (the year is right) but it's not really important..I won a mystery box off ebay mainly because one of the items I was told about is something I had wanted badly..there was a few other goodies as well I was happy with the box..however one item stumped me it was a glass jar with rolled up papers inside and a note that read "by opening this jar you are responsible for its contents" I was curious I admit and saw no danger plus there was something rattling around inside..I opened the jar and removed the papers inside was a typed note about 6 papers informing me I now owned a bad luck penny the note went on to tell about all the bad things that had happened to the Seller since he received it..I was shocked! I believe very strongly in such things and was frightened beyond belief..I tried to put it out of my head, but one month after getting that penny my air conditioner broke down, the next day so did one of my floor fans..my Partner got into a huge fight with her boss because he would not give her her earned raise nor any time off for our trip in Nov...the next day our car died..out of the blue for no reason..we had planned on giving my Mother our car and getting another one now she wont get the car coz we can't afford to fix it, I believe it's the pennies fault coz every mechanic I spoke with had no idea what was going on with our car they kept saying "I've never heard of such a thing before"..that same night fire ants attacked us and bit our feet mine swelled up and one of her toes swelled up real bad..the next day our dvd/vhs combo tore up for no reason..it worked perfectly the night before..last night our tv/vhs combo in our bedroom died, once again for no reason destroying one of my favorite movies in the process, it just stopped working..bad luck is all around us because of that Seller..when I contacted him and complained he said "it's your problem now" he seemed very pleased with himself. I am very superstitious and in no way asked for this to happen why would someone deliberately hurt my Family by doing this?
The complaint has been investigated and resolved to the customer’s satisfaction.
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unfair business practices
I am an ebay seller, I sell small, inexpensive parts and hardware in an ebay "store", ebay charges a monthly fee for the storefront, a small insertion fee for each listing, and 12 per cent of the final sale price. Recently they have been encouraging sellers to offer free shipping, and to add the shipping cost to the sale price. Obviously this will add to ebay's bottom line since the seller would be paying to ebay the final value fee on the price of the item and on the shipping cost. What I think is unfair is ebay's decision to limit the amount that can be charged for shipping on certain items EVEN WHEN THE ACTUAL SHIPPING COST IS HIGHER, and then to charge the final value fee on the difference. Of course, ebay claims this will help sellers, as they always do when they find new and creative ways to squeeze more money out of each transaction. I just think it is unfair and dishonest to require sellers to charge less than their actual shipping costs in some instances and then charge them a commission on the difference.
The complaint has been investigated and resolved to the customer’s satisfaction.
A decent app for buying and selling on ebay. I still prefer to use a normal computer when I'm listing items for sale, but the app is a good way to make purchases and monitor the items you're selling.
Hi
I bought "ZS5 Flip Leather Ultra Slim Battery Case Cover F SAMSUNG I9070 GALAXY S ADVANCE #[protected]" from greatbidacc company on Ebay. I paid 16 March and I have not receive my item. What should I do?
I never buy from ebay again.
BE CAREFUL FOR SHOP AT EBAY !
i bought a dvd from an ebay seller i asked him to cancel he refused to cancel my item he is an jerk his name is csmcom dont buy from him i called ebay they dont help i also called paypal they dont care either heads up dont buy from ebay
The seller didn't shipped the item completely..registered the complaint through all possible ways to Ebay(Mail, Call and Chat).I havent get any response also they have provided me a fake reference number...I havent get any response till today and what should i do?
I have had an Ebay account for many years. I was unable to log in. After a lot off bull, I realized that something has happened to my acct. Ebay did not find my account under my name, address, user Id, nothing. I lost all those years of Ebay. Sad state of affairs.
Ebay is not the same company, since the new CEO donaho took over...He has implemented many new rules & fees..Its not Ebay, its the NEW CEO.
i was bidding on a satellite receiver on ebay.it was an open auction not
a buy now.that should have taken care of it but ebay is charging for it
PAID DEPOSITE THRU 3RD PARTY TRANSFER AND NEVER RECIEVED SHIPPING CONFORMATION BUT RECIEVED PAID CONFORMATION SELLER BRIAN DAVIS
i ordered tablets from ebay 27th jan 2009. ebay emailed me 28th to tell me my parcel had been posted that day, but i still havent got it .payment was taken from our bank card 27th jan
ebay is very very unfair to sellers, from ignorant buyers that run our business, what ever a buyer wants to say bad about your feedback you as a seller is always wrong even you prove the buyer wrong . ebay has become a monopoly
gestapo operation of 21st century
Last Friday, our listings were removed under the pretext that our account was under performing and that our customer service feedback was below ebay Standards. Since then, we have tried to reach out to you via you 866 number, email chats and email. Nobody in your establishment is able to tell us exactly what went wrong and what we did to cause you to...
Read full review of eBay and 2 commentspoor quality plans
This seller sells extremely poor photocopies of do-it-yourself plans, pulled from old magazines. And this seller's customer service is unbelievably poor. They curse buyers and call them bad names. If you choose to buy from them, there is a very good chance that your transaction will be an unpleasant one!
Here's a summary of the bad feedback they have received:
http://www.toolhaus.org/cgi-bin/negs?User=greatvintageplans&Dirn=Received+by
unfair business practices
Hello,
I am sorry for this intrusion . I sent you this with the hope
that there is some merit in it enough that perhaps you could look into it. I'm
not sure about any of the legality of it all but you are the expert. Let me explain.
I am just your average blue color working individual. I do not have a full time
job but make my living selling items on Ebay. I have been doing so for over 10
years. The income helps me support my family and every penny really helps.
Ebay charges fees to list your item and a final value fee based on what it sells
for. People pay me with a check or money order. Ebay offers a service called PAYPAl.
This is where buyers & sellers have their money transfered for an item sold
or bought. There are fees to use this service.I choose not to and will take payment
by mail. I figure since Ebay OWNS Paypal, I'd be paying them 2 sets of fees
for the same item and the bottom line profit is severely hampered. Especially when
an item sells for 5 dollars or less.
Just yesterday I received a message to sellers from Ebay. It announced that payment
for my personal items can no longer be paid for by personal check or money orders.
Now it had to be paid by credit card, OR (most important) through PAYPAL. So now
in what I thought was a FREE economy system we have here in this country, Ebay is
telling sellers and buyers how to get paid for their own personal items which takes
away my rights to do so.
This is supposed to take effect in late October.
It is my feeling that this is highly illegal. I say that because Ebay owns paypal
and this is a ploy for them to make more money. Somewhat like a conflict of interest.
This also must violate some commerce law somewhere on the legal books. I just have
no clue where to find it.
I'd like to sue them to stop or halt this and get some kind of court injunction.
I don't have the money or clout to do so. Unless there is something simple and
cost effective I could try. You being a high profile attorney are in a much better
position to do so. It will surely be something for CNN and many sellers and buyers
would be behind you on this.
Sure Ebay has more money than God and that is what I think they are banking on(no
pun intended) They figure no one will be able to come up against them and thus they
get what they want without a fight.
If there is any way for you to look into this, you will please hundreds of thousands
of Ebay buyers & sellers. It's tough enough to make a buck in todays economy.
So I think it's time that some of the larger companies who steam roller over
an individuals rights get held accountable for their actions.
Any encouraging words you have would be most appreciated.
suspended for selling purses on ebay that I bought on ebay
I was suspended for 12 months even though I had over 100 sales transactions with 100% positive feedback. I sold coach purse's no fakes but further more-I bought every purse off ebay! I never had a customer tell me their bag was fake, I never sold a fake but I was suspended for selling the bags that I just bought off ebay - because they suspected they might be fake. I was suspended several times, each time I would ask "what did I do wrong?" they always give a very vague general reply "it could be fake" or it could be a "copy rights issue". Ok, that does not help me. They charge for listing the item they pulled and when they suspend you they pull all of your items and you still have to pay the fee. Then they will allow you back on about 1 week later, you list the same items they will sometimes let them sell or sometimes they will pull them again! And still charge you the second fee! This happen several times, the last time resulting in a 12 month suspension. I bought in bulk lots on ebay because thats what they said to do-buy in bulk-buy lots on ebay! Now I am stuck with probably 60 or more purses that I can't even sell fast enough. Between listing them, having them pulled, current stock, the bags that sold but I did not get to collect on because it looked like I was no longer a registered user, I have lost hundreds and hundreds of dollars! Not to mention the stress of it all. I would really like to do something about it but don't even know where to begin. Any ideas?
eBay Raped Me And Threw Me In A Ditch
eBay has literally raped me and left me in a ditch. That is how it feels when they shut down your account out of a whim with no logical explanation. Out of nowhere, you are hit with a limitation. No explanation, no chance to appeal?
What gives eBay? Been a member for over 5 years and rarely had any instances of a chargeback or dispute, but yet you limited my account? How am I supposed to receive payments? How am I supposed to keep the business alive?
You can't because these people do not care whether your business is at the brink of collapse. They will just rape you repeatedly with no protection and throw you on the side of the road.
Horrible. I had to use Auction Essistance to help me set up a new business account and start accepting payments again.
If you are in the gutter and looking to get some remedy to a similar situation you are in. It would be advise to look up eBay incognito. The guide can walk you through on setting up a whole new entity and start selling again.
eBay doesn't care about the seller anymore. All they care about is taking your money and throwing you to the curb. They won't even bother helping you try to get your account appealed.
I had to hire Auction Essistance to help me get back on.
Several of our clients also got suspended for reasons they do not understand. However, here is a list of reasons that can get you suspended without a doubt: http://auctionessistance.com/ebay-suspension/
You probably got reported by your competition and the 'gang reporters' on the ebay 'shoes, purses and fashion accessories' board. They spend all of their time using that board to eliminate the competition so they can monopolize the ebay handbag business.
They have had hundreds of handbag sellers suspended and are actually selling fakes themselves!
There is a forum I found on the internet that is free, and helps with Ebay, PayPal, business and the law. Just post any question, the experts will answer it if it has not already been answered!
The forum has a lot of expert advice on it. http://www.modeeworld.com/forums I found advice there about how to avoid EBAY suspensions, get past PayPal limitations, also lots of detailed help on creating your own business, getting past trademark violations, VERO and lots more. Plus general advice on how best to sell on EBAY, what sells the best, how to get the best price for your product, really everything related to EBAY and internet business.
Also advice about how EBAY really works and how PayPal really works. The inside scoop.
Beautiful forum. I was made a moderator of the forum and I love it!
I bought a book signed by Obama and a glove signed by Muhammad Ali. The glove was purchased over a year ago. The book was purchased a week before I relisted it. The book had passed PSA Quick Opinion (an Ebay and PSA SCAM!).
I listed both items and was suspended forever! I had several items listed and had an invoice outstanding to Ebay for the listing fees for items they closed out on me! They froze my PayPal account and took the funds out for the listing fees! During this whole thing I had sold a book to www.flatsigned.com on Ebay. He was refunded the money and STILL HAS THE BOOK!
Ebay is NOT the auction site to sell or buy on! There are several other sites that are much better and fair and honest. In the end Ebay will take FULL advantage of you! Avoid Ebay and you will avoid frustration being conned out of your money!
I was selling girls clothing, no top designer items and they did me the same way, they will not answer my emails, 100% feedback
I had the same problem they suspended me for 3 months (tying up $8000) because I was selling iPhones and they wanted to know where I was getting the iphones from... Keep in mind in the pictures I always showed the iphones + receipts I was buying the phones directly from Apple store with the Paypal credit card! They are just a bunch of idiots with nothing better to do lacking common sense.
bad service
E-Bay versendet bei Auktionen die ohne ein Angebot enden unaufgefordert ein Angebot zur kostenlosen Wiedereinstellung des nicht verkauften Artikels. Es empfiehlt sich dringend das Kleingedruckte zu lesen! Die kostenlose Wiedereinstellung gilt nur dann, wenn die zweite Auktion ein Gebot zum Mindestpreis ergibt. Wird der Artikel erneut nicht verkauft, so bezahlt man zum zweiten Mal die Auktionsgebuehr.
Der Begriff "kostenlos" ist daher irrefuehrend denn
Wird der Artikel erneut nicht verkauft, so zahlt man zum zweiten Mal die Angebotsgebuehr.
Wird der Artikel aber verkauft, so ist dann selbsverstaendlich die Angebotsprovision faellig.
Was bitte schoen ist daran denn kostenlos?
The complaint has been investigated and resolved to the customer’s satisfaction.
I do not recommend that you deal with this seller.
The following is a review and summary of my experiences purchasing from Ebay Seller Tarasevich5gsh - aka Kingston Traders of West Kingston, Rhode Island.
I purchased a piece of Roseville pottery from this Seller that was descibed as follows in his listing: "A 10 1/2" tall Roseville art pottery ewer that is signed on the bottom Roseville USA 20-10. the only fault I can find with this piece is a pinhead speck of glaze missing at the very tip of the spout. Otherwise in good condition, no chips or cracks."
When the item arrived, I discovered that this description was grossly inaccurate. What was described in the listing as a "pinhead speck of glaze missing" was actually a significant chip into the actual ceramic and which was far larger than a pinhead in size.
Even more distressing to me was the fact that there were gobs of what looks like construction adhesive in several areas of the ewer and also several scrapes in which the glazing is missing.
When I called the Seller about these defects, he expressed no surprise whatsoever, and did not deny that these defects existed. His repsonse was that I should try to remove the adhesive with "GOOP" and that the scratches on the ewer were not undesirable as they showed that the Roseville pottery was an authentic antique and not a counterfeit reproduction.
I informed the Seller that I would not try to remove the adhesive as I was concerned that any attempt to do this could result in damage to the piece of pottery.
I also told the Seller that I would not have bid on this piece of pottery if the Ebay listing had been accurate and had mentioned the above defects.
The Seller refused to refund my purchase price and has instead insisted that he does not sell items "on approval", that his listing was "exactly accurate", and that I was "nitpicking".
I have photos of the the above damage and defects. Should anyone wish to see them and decide for themselves whether the listing was accurate or whether it was deceptive and significantly at odds with the item's actual condition, please contact me and I will email them to you.
I do not recommend that you deal with this Seller.
The complaint has been investigated and resolved to the customer’s satisfaction.
ebay scams sellers & buyers
The Ebay Company scams sellers more than sellers scam buyers. I am fortunate that I caught this early on. Ebay was not listing items that I paid to have listed. Could not find certain items at all. Ebay would not resolve the issue and completely ignored me. My 7 day auctions were never shown to the public at all yet I had to pay for them. Also, I had...
Read full review of eBay and 23 commentsnew feedback system sucks
eBay's new feedback system totally sucks. this give buyers all the willpower to destroy someone's positive feedback that they work so hard on getting. i had a buyer (edsbonebed) win an auction and then decide he didn't want it. he emailed me with a question about the item. I then answered his question and posted it in my item description for others to read as well.
After the auction ended, i sent him his invoice. he emailed saying that since the frame was new and not antique, he decided that he didn't want it and forgot to cancel his sniping bid and that he would not be purchasing the item. since i am the seller, i could only leave positive feedback for him, but i spoke my mind on it.
He, in turn, left me negative feedback saying that i had deceived him. i did not deceive him in any way whatsoever. he then follows up on his feedback that i have him confused with someone else. highly doubtful. i emailed ebay to try to remove his negative feedback, but i doubt it does me any good.
This new feedback system does nothing good for the seller. i saw nothing wrong with the old way.
I am just about ready to quit selling on ebay.
He is fairly new to ebay and i've been on there for 4 years. people like him should not be allowed to leave feedback at all.
He is the one who entered into a legal binding contract and then decided he didn't want the item. but, of course, I can't leave negative feedback for him.
He is such a liar.
I am still trying to get ebay to remove his negative feedback.
I have filed an unpaid item dispute and he still didn't pay, so at least i gave him an unpaid item strike, til ebay decides to remove it since he is a buyer.
I don't know what is wrong with ebay these days. i use to love selling on ebay and now i'm trying to figure out where else to go.
The complaint has been investigated and resolved to the customer’s satisfaction.
Not only does the new feedback method suck for the seller, but there is no support for the seller. They say that the reason that they changed the feedback is so that buyers can leave true feedback and not fear a seller's retaliation. The problem with it is that a buyer can do anything and not have to worry about getting hammered for it. I sold a broken plasma HDTV for $5.50 US with shipping of $125.00 US due to the size and weight of the item. I stated in my description that it was broken and was selling it for parts or repair. I also stated that I would not be held responsible for damage during shipping because it was already broken. The buyer paid after 2 weeks of emailing and waiting, then after 2 more weeks I recieved the TV back from UPS. The buyer had refused the package due to damage during shipping (tracking showed everything). He then filed a complaint with Paypal stating that he never received the item and was demanding a refund. I followed up with all the purchase and tracking information to show that he did in fact receive the item and refused it. After repeated requests from Paypal to refund his money, I fanally got through to someone at paypal to find out what I could do about this. The Rep. at Paypal told me that since he refused the item then he does not physically have the item in possesion and is due a full refund. I explained to her thet the sale contract through Ebay stated that I was not responsible for damage during shipping and she told me that IT DID NOT MATTER. Once a buyer files a complaint with Paypal, all pervious contracts are null and void. I asked her "I could buy over a Million dollars worth of merchandice from $.01 to $20, 000.00 or more and as long as I refuse the item I am due a full refund?" She told me YES, as long as you do not take possesion of the item, you are due a full refund. I asked her, "On what planet does that make any sence?" I also told her that this was the third item I had ever sold on Ebay and that I may sell again, but I will guarantee her that I would never deal with Paypal in a sale again. I am tired of sites that cater to buyers. When will ther be someone who will back up the seller. Ebay and Paypal, great idea, poor service.
Not only does the new feedback method suck for the buyer, but there is no support for the buyer. They say that the reason that they changed the feedback is so that buyers can leave true feedback and not fear a seller's retaliation. The problem with it is that a buyer can do anything and not have to worry about getting hammered for it. I sold a broken plasma HDTV for $5.50 US with shipping of $125.00 US due to the size and weight of the item. I stated in my description that it was broken and was selling it for parts or repair. I also stated that I would not be held responsible for damage during shipping because it was already broken. The buyer paid after 2 weeks of emailing and waiting, then after 2 more weeks I recieved the TV back from UPS. The buyer had refused the package due to damage during shipping (tracking showed everything). He then filed a complaint with Paypal stating that he never received the item and was demanding a refund. I followed up with all the purchase and tracking information to show that he did in fact receive the item and refused it. After repeated requests from Paypal to refund his money, I fanally got through to someone at paypal to find out what I could do about this. The Rep. at Paypal told me that since he refused the item then he does not physically have the item in possesion and is due a full refund. I explained to her thet the sale contract through Ebay stated that I was not responsible for damage during shipping and she told me that IT DID NOT MATTER. Once a buyer files a complaint with Paypal, all pervious contracts are null and void. I asked her "I could buy over a Million dollars worth of merchandice from $.01 to $20, 000.00 or more and as long as I refuse the item I am due a full refund?" She told me YES, as long as you do not take possesion of the item, you are due a full refund. I asked her, "On what planet does that make any sence?" I also told her that this was the third item I had ever sold on Ebay and that I may sell again, but I will guarantee her that I would never deal with Paypal in a sale again. I am tired of sites that cater to buyers. When will ther be someone who will back up the seller. Ebay and Paypal, great idea, poor service.
aid and abet shill bidding
eBay introduces absolute anonymity for (shill) bidders. In Australia, the UK, Ireland and the Philippines, eBay has obscured auction bidding to the point that genuine bidders have got absolutely no chance of detecting and thereby protecting themselves from “shill” bidding (a criminal offense in most civilized countries) by unethical vendors.
Notwithstanding eBay’s statements to the contrary, this application of absolute anonymity (ie, Bidder 1, Bidder 2, etc) by eBay on these sites serves absolutely no purpose other than to deceive consumers by making even any otherwise blatantly obvious shill bidding undetectable; and the same criticism has always been applicable to eBay’s other shill bidders’ facility, “User ID kept private”.
My concern then is not so much with the effectively bidder-specific anonymity (“a***b (n)”) now in use in the US and elsewhere (and which still allows genuine bidders some opportunity to watch for suspicious patterns of bidding on a seller's other auctions) but with the absolute anonymity (“Bidder N”) in use in Australia, the UK, Ireland and the Philippines.
Again, notwithstanding eBay’s various pronouncements about shill bidding being banned on eBay, eBay is now, on these sites, effectively (and now knowingly) “aiding and abetting” such shill bidders to defraud consumers...
For those of you with a longer attention span, a lengthy critical analysis of this matter appears at:
http://www.auctionbytes.com/forum/phpBB/viewtopic.php?p=6498345#6498345. I apologize in advance for the length of this linked “rant”. Needless to say eBay would not tolerate it on their discussion forums and I have spent time on eBay’s “naughty chair” for posting links to it.
If you are an unethical shill-bidding seller or a buyer who is not concerned that on the above-mentioned national sites eBay is effectively “aiding and abetting” such shill-bidding sellers to cheat you, read no further.
Shill Bidding on eBay: A Case Study
For anyone interested, a detailed case study of a classic, blatant shill bidder on eBay, and a comment on eBay’s attitude thereto, at http://www.auctionbytes.com/forum/phpBB/viewtopic.php?t=24033
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes this is a tactic by eBay to maximise the amount of fees they collect. Higher priced auctions = more fees. If the auctions were ended due to shill bidding, they would be losing out on fee revenue.
I don't use eBay anymore.
not for me any more
Ebay is a scam, they suspended my account saying that my account was linked to another suspended user.
I set an Ebay account to help support my terminally ill wife and here bills. I take care of her full time and can not work.
Not only did they suspend my account, but they also to our lively hood. The only income we had besides my wife’s low SSI.
I had a 100% positive feed back, plus mant repeat buyers.
I would love to start a class action. I aready file a complaint with the attorney general office.
I also had a credit of $18.00. Still have not got that back.
If you are a Power Seller, then Ebay will grant you the world, but if you are a small time business like me you get nothing but hardship.
The complaint has been investigated and resolved to the customer’s satisfaction.
My account just got permanently suspended. Three months ago, they sent me a email stating my grade for sending merchandise was not up to their standards. The maximum you could have was 3, and they state I had a 4. So I called them and they said just send items quickly and it should be removed. For the next two months, I mailed items with about a 48 hour delivery time from receipt of money, and maybe 15% within 3 days. Each month when I contacted them, they said yes you improved and it should be removed. Then each time within a couple of days, I get an email stating my account rating got worse! Two months later, I called to ask again, was told my rating was up to a 6?, prior month was a 4, and even feedback was positive and shipped everything within 3 days. Reps. kept saying they don't understand why it keeps going up. The following day, I received another email that my rating went up to 7 now! The day I called them it was a 6! Everytime I called to inquire its like they retaliate. Then told to contact the resolve center and did, and explain. The following day, I received an email that I am not PERMANENTLY removed from Ebay! I am going to call again.. but it appears to a retaliatory system. Someone keeps raising my score each month for no reason, and not one negative comment! Now where do I sell! So sick of them on top of them withholding my money until delivery and not paying interest! Isn't that against the law!?
I too was suspended from ebay after selling on their site for 9-years. They claimed my selling rating was not up to their standards after all these years at 95.4. They really don't care about their SELLERS once they use us for their EXPENSIVE FEES over the years. So everyone out there thinking about selling on ebay, DON'T DO IT. They are getting very COCKY and WAY OVERBOARD with their STUPID RULES and REGULATIONS. Like someone said above in their complaint, "ebay will be a thing of the PAST SOON for treating their SELLERS and BUYERS like crap". We all NEED to STOP BUYING & SELLING on this EBAY site. We NEED to HELP SUPPORT other Newer site such as EBID or AUCTION.COM grow and WIPE-OUT ebay SLOWLY!
to donaldree
my account was suspeneded also cause it was linked to an account I had like 3 years ago which i forgot all about
they suspenede my used id that was a powerseller, high rated, making them about 500 in fees a month.the funny thing is I sold last year and the year before without this being an issue and then Bamm oh you now need to pay that passed due balance on your old account ok but y know and they cant produce details of fees, they are unsurpassed as far as traffic and easy place to sell but customer service hassle with cust support on stupid issues like selling limits which they restricted to a pre determined based on past history, why would someone want to limit your selling they are totally wacked overthere, what to do
First off all of you complaining are not telling the full story. Your listing can be removed for just being in the wrong category! Why do you not try to work this out with PayPal and eBay? Everyone has a boo hoo story but it can be fixed if you are not lazy and make a phone call and be nice to the representatives that you talk to cause they did not do this to you. The most common complaints all have to do with people like all of you who do not fully read the user agreement! Also for the last comment take a look at stocks and business profiles before you enlighten us with your knowledge about a large companies financials. What you said is laughable. Do you know that 75% of the time when you are selling jewelry or phones on Amazon that the transaction is fraudulent. Please check your info, without checking your info beforehand you have the tendency to sound like an idiot.
I signed up to ebay about a month ago, and was subject to and experienced the Ebay/Paypal Monopoly first hand. I did not want to use Paypal to accept payments as I already have my own merchant account with First Data and they are half the price of Paypal. When listing my first item, I scrolled to the part where it asked how I would like to be paid. I un-checked Paypal, and checked credit card. On the next screen it said that in order to accept credit cards I had to fax a copy of my merchant account invoice to them to prove to them that I can support this method of payment. I faxed them the necessary documents, and the games began. 2 days went by and no message from them about what was going on. Then I called them and was asked why I did not want to use paypal, and that it is the preferred payment of ebay. I explained to them my situation, and they said they would look into the situation, and they would get back to my via email. I waited another 2 days, and nothing. I called them again, and they brought me to the listing page, and they walked me through and told me to click Paypal for payments accepted, and I told them I did not want to accept Paypal, and they were dumbfounded and did not know what to do. They knew nothing about how to integrate my merchant account. They told me I have to wait for T&S to contact me. The next morning I called them again, and was once again told to just use Paypal and recieved a pitch on how they were safe and secure. I asked to speak to a manager, and they told me the manager was not available. I then called again and they finally got to the bottom of things. I listed a couple of items, and after the first one ended, the buyer told me there was no way for him to pay. I called ebay again and they told me there was a "Pay Now" button in the email that was automatically sent to them after the auction ended. The buyer told me there was nothing there. I got this same response from every winning bidder that day. I called ebay and they once again told me that I should accept Paypal for payments until they get the situation fixed. I told them I would not pay for the listing fees so far and they told me I have to pay them, and that it is like listing an ad in the paper and the listing fees are non-refundable. The next day they told me that they fixed the problem, and then I listed a couple items, and everything seemed to be good, until the first auction was down to the last minute. The account was blocked by Paypal, and I was informed that they needed more information on my Paypal account in order for the account suspension to be lifted. I called ebay and they told me the block was from Paypal. I called Paypal and they asked for my SS# and receipts for the items I was selling. I told them I never opened a Paypal account, and they told me regardless, they would still need the information in order to lift the suspension, and until then, the account would remain blocked. I called Ebay and they told me there was in fact a Paypal account linked to my ebay account and that there was nothing they could do. Now, I NEVER opened a Paypal account nor did I link it to my ebay account. To me, this is yet another shady desperate attempt by Ebay to force new members that do not know any better to use Paypal to accept Paypal so they can make money from every angle. When I call them and tell them this whole scenario, they ask me if there is anything they can help me with, otherwise the phone call will be disconnected. They no longer respond to my email regarding this and they told me that if I keep contacting them through ebay live chat that they would bring up charges for Harassment. What a way to run a company. I also notice that when you post ANY negative comments about ebay that are valid in the ebay forums, the comments are removed and you are banned from posting in their forums. They are trying to cover up anything negative about their company, but truth be told..., check out Ebay and Paypal on the Better Business Bureau and see all the complaints they have since January. There are well over 10, 000 of them. Ebay soon will be a thing of the past and they will continue to lose thousands of members a week to Amazon, just like me.
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wrong shipping address
trrytoony (218 ) View Listings | Report Jan-11-09 09:00 PST
ebay checkout changed my shipping address to another state.mean while i started getting emails from another angry ebayer claiming i stole his property, unrelated.paypals keven, claims somebody on my end changed my paypal shipping address while i was logged in.bs.then why are the ebay invoices changed too?not to mention ebays new checkout, has a link to direct you back to ebay, right?well, you get redirected but are still logged in to paypal for up to 10 minutes!WTF?they missed that one, never had time to cover it up.so i looked around the net, ebay and paypal admitted this happens, why don't they just pay me my money back instead of trying to cover it up?this is the kind of bs that is going to get the banking industry involved.we all have to file with consumer affairs.
this will stop them from bleeding sums of money from us and leaving us out to dry.i honestly though i was hacked, took out a police report on the man in another state.paypal never banked on my internet skills, i found the man and contacted him.my state would have extradited him, and was didn't do anything.i explained all this to my bank, they will get my money back and help me file with the federal gov, in an effort we should all make to force paypal to be regulated as the bank they are and stop defrauding us!
6 replies Date posted Reply #
trrytoony (218 ) View Listings | Report Jan-11-09 09:02 PST 1 of 6
http://www.auctionbytes.com/cab/abn/y07/m09/i11/s02:Story
PayPal Glitch Sends eBay Packages to Wrong Buyers
By Ina Steiner
AuctionBytes.com
September 11, 2007
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A spokesperson has confirmed that a "PayPal database issue" has caused a problem in a small percentage of eBay transactions that mixes up ship-to addresses. A few reports began surfacing late last week that eBay sellers were sending packages to the wrong users due to an apparent glitch. PowerSeller Evan Prytherch said he bought a toner cartridge from another eBay seller using Buy It Now and using eBay's PayPal payment service. He said he was surprised to receive a call from a person he had formerly sold something to who had received his package in error. "It's a potentially very, very serious PayPal issue with a lot of very nasty ramifications, " Prytherch said, adding that he wouldn't have believed if it had not just happened to him.
PayPal spokesperson Sara Gorman said the shipping team has been working on the problem over the last day or so. She said there would be no announcement made to the eBay System Announcement board because it affected such a small percentage of sellers. "We are going to work with the affected users individually." Gorman was referring to users who contacted PayPal or posted on the PayPal board. She could not say whether PayPal would actually send an email to every user affected by the problem.
One buyer affected was Ann Farmer, who had filed a class-action lawsuit against eBay in April (http://www.auctionbytes.com/cab/abn/y07/m05/i04/s02). She told AuctionBytes late last week that her daughter had received packages at her home in another town that were supposed to go to Farmer. And when she subsequently tried to pay for several additional eBay purchases, her daughter's address showed as the ship-to address, and she was unable to change it.
On September 3rd, a user posting on eBay's PayPal discussion board under the User ID mad_monkey_inc wrote, "Was going through my recent payment transactions and noticed that the last 4 had a ship to address that was not mine. The weirdest part is that the new address is confirmed. I have talked to Paypal service center and they are currently working on the problem, but they claimed the new address was being forwarded to them by ebay." Another user responded to the thread citing the same problem (http://forums.ebay.com/db2/thread.jspa?threadID=1000553683).
When asked if there was a pattern to the glitch, Gorman said she did not know. PayPal is focused on getting the issue fixed, she said.
Asked whether sellers who might take a hit in their Feedback ratings could get resulting neutrals and negatives removed, Gorman said PayPal would work with eBay on that and "do whatever we can to work with users individually."
Update 9/11/07: See an update on eBay's Chatter blog.
http://www.ebaychatter.com/the_chatter/2007/09/paypal-ship-to-.html
trrytoony (218 ) View Listings | Report Jan-11-09 14:24 PST 2 of 6
ebay has even added a link to address the problem back in july.i was never notified, anyone else heard of this link.paypal had to know about it, here is the page to report that issue, and it is going world wide web:
http://cgi1.ebay.com/ws/eBayISAPI.dll?SiteMessageDetail&category=5&threadId=392#392
trrytoony (218 ) View Listings | Report Jan-25-09 16:21 PST 3 of 6
well, i lost all three of my claims, despite overwhelming proof there is a billing/invoice problem.my bank will recover my money, and i will file more complaints into paypal.
paypal is a bank, and must be regulated as such, period.in time, they will get what they deserve, and justice will prevail, charges will be filed, and a multitude of claims will be settled.paypal will have to close in the end, then we can begin to use other, regulated payment options again.
bank of america's legal dept.seemed very interested in my claim, possibly due to my diligence in proving my case.perhaps they will take paypal from ebay when the ball drops!
it will happen, always does, many money drunk arrogant people are repeating the mistakes of the great depression, and paypal will be held to bear.
trrytoony (218 ) View Listings | Report Jan-27-09 12:51 PST 4 of 6
here is what ebay sent me when i inquired about ebay changing my shipping address on their invoice, talk about passing the buck, " Dear Terry,
Thank you for writing eBay in regard to our concern.
I understand your concern and would like to inform you that while eBay
is affiliated with PayPal, we are two separate entities. Although eBay
has acquired PayPal, we at eBay have no access to your PayPal account
which is why I am forwarding your email directly to a PayPal
representative who will quickly and efficiently look into the matter.
We do this to ensure the security of your PayPal account information.
To help you as quickly as possible, I went ahead and forwarded your
message directly to a PayPal representative.
For future reference, we can help you even faster if you contact PayPal
Customer Service directly with your PayPal questions. You can reach them
by logging into your PayPal account and then sending a secure email from
this page:
http://www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab "
trrytoony (218 ) View Listings | Report Jan-27-09 12:55 PST 5 of 6
now, mark my words, paypal will send me an email stating contact ebay.no matter, if you pay using a credit card or bank visa, like i do, you can get your money back.fraud is fraud.that is why paypal gives you all kind of chances to "not" use your other payment methods, because it takes it out of their hands.in other words, when it is your random turn to get defrauded by them, you can file with your bank and get your money back, paypal loses that money and a few fees too!
trrytoony (218 ) View Listings | Report Jan-27-09 19:59 PST 6 of 6
got a message from paypal, the email ebay forwarded to me wa rejected, same email address i had been corresponding to paypal with.ebay claims it has no access to paypal, well, on the phone paypal accessed my ebay account.call them with a problem and see.and ebay live accessed my accounts.seems like a deliberate case of hiding the truth.but, no matter which group i talk to, they tell me to contact the buyer, or the seller.
this is an attempt to pit us against each other, to blame each other until we burn out.it is like, johnny threw the stone that broke the window, then points at the other guys and says he didn't do it.
I cannot tell you how many times I have heard about this happening.
The truth is, ebaY is falling. They are trying to do whatever they can to get their head above water, so they suspend accounts on users they think might cause trouble. In addition to that, they are hiking up their fees, and they make it nearly impossible to find out what you are really paying them once all is said and done.
I feel your pain as your sales were apart of your income and really meaning something to you.
I caught wind of a company opening on Nov 1st '08... 4sale4now.com They are an e-commerce company setting out to revolutionize online selling and buying. There is no auction, no bidding, but their process works. Having the inside scoop I know they have a list of sellers, manufactuers and former power sellers alike who are lined up to upload their products in October to have them ready for sale on their giant kick off on Nov. 1.
Let me know if you are interested and I can provide you with more information. This could be your perfect solution to start selling again and getting some income in to take care of your wife, and its really risk free. No one can afford to take a gamble these days!
I am now a single mum after my husband left our 18 year marriage. We have a 9 year old son with a Chronic Medical Condition which requires me to work from home to take care of him. I had worked out of home for 20 years prior to this. My Income is very minimal and the fact that my ex-husband left us with a Mortgage, Car loan and full cost of running the family home as well as emptied all bank accounts, I need every scent that I earn from my registered part-time business. I started selling on ebay about a year ago. I have 100% positive feedback with a 5 star rating and only operate in a professional manner. All of a sudden I started to notice that my listings were being cancelled and an email from ebay stating that due to trust & safety issues restictions had been put on my account. I first emailed ebay and I got an email that said due to trust & safety... please contact us in 90 days and we will review your account then. I then contacted live support and they said you need to contact trust & safety and they will be able to explain why this has happened as live support do not have access to this information. I then emailed trust & safety again politely asking for a reason why this has happened and guess what I got the same guy with the same message- no explanation at all. I then went back to live support and they said the same cant help. I have lost over $500 a month in sales since they did this. IS EBAY GOING TO PAY MY MORTGAGE & BILLS SO THAT MY SON & I DONT END UP ON THE STREET. I OPERATE A LEGITIMATE BUSINESS AND I AM TOTALLY DISGUSTED WITH THEM OVER THIS. I have since started my own website and have kept the ebay store going to see what happens when the 90 days are up.
I then had to contact customer support after a purchase that I made. The seller advertised clothing in one listing but with diff sizes available. I won, paid straight away and sent a message to the seller for my size. 2 days later the clothing arrived in x-large but I had requested medium. When I contacted this seller she said we did not hear from you so if that happens we feel that we can send any size? They were quick to send though in 2 days. I contacted ebay and they said that they had not violated any ebay rules so I had to pay for the postage again as I had to return the item for the correct size. Guess What? She sent me the right size but this time the wrong colour. Buy this time it was one month since the clothing was purchased. When I contacted the seller she said I dont have one in the colour that you bid on so I thought this colour would be nice for you! If you try on I am sure you will like. I was furious and had a look in her store and guess what she had a listing with the colour that I had originally paid for. When I contacted her back her reply was - to be frank I dont want the extra postage expense so accept this colour please. Ebay still said that she had not broken any listing violations. I ended up with clothing that I did not want and she got away with it... With my business, I have done nothing wrong and as mentioned 100% positive feedback and yet they restict my account. Why is ebay letting these unprofessional sellers get away with murder and yet the legimate ones are being penalised for no reason. To this day I still dont know why my listings have been affected, I have not changed anthing for over a year now... This is bad business and ebay will suffer in the end...
This is in response to Bianca's post. Ebay has not and will not respond to my emails. The department that canceled my listing does not communicate with the customers via phone, only by email. Yes, I've tried to contact them. Ebay just doesn't care.
I've also had a very negative experience with ebay. Unfortunately, I am still an ebay member.
Ebay really has poor customer service. Here are some examples that I had to deal with:
1. Ebay gave me an unpaid item strike because the seller claimed that I never paid. I had paid. The seller never sent the item. He refunded the money and then filed an unpaid item dispute. I had responded to the dispute with what had happened. What did Ebay do? They totally ignored my reply. They still gave me an unpaid item strike.
2. Ebay cancelled 2 of my listings. They sent me an email claiming that I had violated their listing policy. The 1st email did not clearly explain what I did wrong. It only gave links to their policies and some vague examples of why a listing could be canceled by ebay. When Ebay cancelled my 2nd listing, it stated that I had included information in the listing that was misleading.
I did a search for the same information that was in my listing in Video Games category and I came up with 500+ results.
Ebay's business practices are unfair. I was singled out for some reason. I don't know why.
Yes, I am definitely interested in class action lawsuit against ebay.
Andrew
P.S. Please let me know how to contact the Attorney General. Thanks.
ioffer is better than ebay
In fact, there is no other website that is worse than ebay!
At least they treat people like human beings, unlike ebay, who don't care about people. Period.
ebay is changing it's business model and eliminating all smaller sellers in favour of pre-selected, ebay-approved, super-sellers.
There is a great essay out by Rick Bilderberg, explaining how ebay is randomly suspending sellers, and, of course, keeping the positive seller's fees, which is a crime. Period.
It can be freely downloaded at the Internet Archive:
http://www.archive.org/details/ebay666
The complaint has been investigated and resolved to the customer’s satisfaction.
you should search ioffer on this site and see the complaints!..hope this helps you out...only trying to be helpful and letting you know..
Thank you for posting the link to Rick Bilderbergs' essay:
http://www.archive.org/details/ebay666
Highly informative and right to the point. Anyone that has used (or has been abused by) eBay/PayPal in the past, or is planning on doing any type of business with them in the future, I would highly recommend going to the above link to read Mr. Bilderbergs' work.
overcharged for sale
I put my car up for sale. It was in bad shape so was being sold 'as is'. I sold the car for $200. Then ebay had the effrontery to charge me about $40., which I expected and another $90. for...who knows what. Of course my complaint landed on deaf ears. My argument that the car only sold for $200. did not seem to warrant a reply...bottom line, I got about $60. for the car. NEVER AGAIN!...It did not seem to cut any ice with them that their charge was unreasonable. As long as they got their blood money, that's all that counted.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.
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I KNOW something is foul with eBay. I will list an item and before I can get back to my Seller's page, someone has already viewed my item. I do a search and my item doesn't show up! How can someone view my item before I even have time to go to my Seller's page myself AND it doesn't show up in search results?
Another thing - I will re-list an item, with revisions, and view the item after listing only to find the revisions haven't been made!
I sell in the bullion grain category and created some exceptional items that put all the competition to shame. My account was suspended after only 10 days! I was required to ship with tracking numbers in August MONTHS before it became official policy in December of 2011.
After adjusting my starting price to reflect my increased expenses, which put me at a competitive disadvantage, my items were no longer selling and I was threatened with suspension for not maintaining a sell through rate of 30%.
I noticed other sellers are now listing hundreds of duplicates a day with a sell through rate of 8%. I called in today 12.22.11 and inquired if the 30% sell through policy was still in effect. The eBay rep. laughed and said he would check into it. He said no, it wasn't still en effect. When I asked for a confirmation email - HE HUNG UP!
PEOPLE WHO WORK FOR EBAY ARE ALLOWED TO SELL ON EBAY! IS THIS WHAT I AM ENCOUNTERING? INSIDE COMPETITION?
This post is correct and quite believable. I'm (was) a 12-year seller. I saw the handwriting on the wall three years ago. I've depleted my inventory without replenishing. Now that eBay is going to skim shipping charges from the seller, I've had enough.
I don't understand all this underhandedness. If they want to change selling formats, simply announce it, thank us for our participation and allow us to exit gracefully.
I saw what was happening with those incremental changes and stopped selling in 2007. Very rarely buy on eBay any more either, I tend to go to Amazon first now! God help us Californians if Meg buys herself a public office.
Ebay stole approx $233 to me. This happen in late march of 2007 when I asked them to send my refund that was sitting in my account for about 5 to 6 months. They over charged me for insertion fee for two auction special insertion fee of a dime. This happen like 2 times during that one month. When My bill came my invoice should have been like $500 instead of over $800. Only after many phone calls in August and Septmeber of 2006 conversating by email with over 9 assoicates did just figured out what happen. He refunded my money into my Ebay account. He told me that a dime insertion fee was only for ebay store owner. I was an ebay store owner for years. I was suspended for a month on ebay before the invoice was generated, so the computer programs did not I was a store owner, therefore I was charged the full price of insertion fees. I hope they put the fix into their computer programs to handle that, but probably not cuz ebay don't give a ### about getting their billings done properly or not. In late march, when I requested for the money sititng in my ebay account to be refunded in form of a check, then I got invoiced by ebay for over $700. I said what the Fu*k is that for. I stopped selling with them when I encountered the problem. Anyway, instead of sending me a check for $233, they billed me for over $700. I was harrassed by their collection agency day and nite for over a year. About 4 months ago, I started to get invoices from ebay again and this time, the balance I owe the is zero. What happen to my $233 they owe me. They haevn't even fixed the fraudualent dent they placed with several credit bureau. I am so sick of EBAY. They are bullys. I have the facts for them and all dates and I happen and they ignore it.
I always knew there was much more to this EBay thing than meets the eye.
A guy at www.rareiron.com has a few ideas of his on how it runs. Thanks for the great artical. You know the ole saying, you can lead a horse to water, but you cant make it drink. Prime example is the cook we have in the White House.
it's very hard to believe that senior executives and board members would want to see their stock decline. I am just surprised nobody has been able to sweep away ebay's business and leave it in the dust. i heard google but haven't seen anything as of yet and this ebay mismanagement has been going on a lot longer than when the new rules were implemented.