Complaint Rating:

Company information:
Samantha Myers
54 Knotts Flats
Newcastle-upon-Tyne, Tyne and Wear, England
United Kingdom
Phone: 07969001818
sammyers_2009@hotmail.com

The complaint I am making today is about Easyjet airline, I booked a holiday through sun4u flying with easyjet from Newcastle - Barcelona on the 5th of November 2009. I received a phone call on the 3rd November off a member of staff from Newcastle airport to inform my that my flight had been cancelled and was told I had to ring easyjet to re-arrange another flight date, I was very unhappy with the service I have received from easyjet themselves, when I called easyjet on a chargeable number nobody was willing to help me re-arrange a flight as well as change the dates for my hotel. I was on the phone from 9am - 5.30pm trying to sort out the mess easyjet make due to this I have now received a very high bill for calling chargeable number to sort out my holiday. this was the first time flying with easyjet im I will ensure you it will be the last time. still to this day I still haven’t had a letter of reason why flight was cancelled. easyjet said they sent me a email to inform me that flight was cancelled some time in Sep which I didn’t receive, even if I received the email when I logged into easyjet website I was able to print my boarding passes off a week before going away and the website still showed my flight was going ahead for the 5th Nov. sending a email to inform a customer the flight was cancelled is a very poor service not all customers check the emails all the time. Thanks