Complaint Rating:

Company information:
Easy White Labs
Boulder, Colorado
United States
Phone: 866-660-5724
easywhitelabs.com

Ordered sample of Easy White Lab's teeth whitening product along with a similar sample from another company. Both products were advertised togather.

All I had to do was pay the shipping (which is how they get your credit card information).

Both companies charged my credit card for the shipping which was minimal. Then to my suprise, a short time later, both companies charged my credit card for a combined $150.

When I contacted one company they agreed to reverse the charges on my credit card (hopefully this takes place). When I contacted Easy White Labs, (it took at least ten telephone calls to their toll free number) they refused to issue credit and said that the agreement allowed them to charge the monthly amount. I would have never agreed to this agreement and don't think it was worded this way. If it was, it was deceptively buried.

They tried telling me that I needed to return the unopened product and that they would then refund 75% of my money. Since I haven't tried their product as yet, I will try this, but I seriously doubt that it will ever happen.

Researching the information relating to the ownership of Easy White's website was no help. They use Godaddy.com's, Domains By Proxy, which is popular for companies with deceitful business practices.

I have complained to the FTC and BBB in both Arizona and Colorado.