Complaint Rating:

Company information:
EarthLink
United States
earthlink.net

Phone service from EarthLink was not working: dropped calls, calls where we could not hear caller, could not make calls to cell phones at all, echoes, noise. Tried their technical service help, escalated to next level, told that they had changed settings which would fix the problem, but no improvement. Very time-consuming and difficult to get any help, long waits, transfers to empty lines, terrible phone trees. Wanted to cancel service, they insist on $149 termination fee. Make it very difficult to cancel service in any event. Now stuck with non-working phone, uncontrollable charges, what a total nightmare. Never again.