Complaint Rating:

Company information:
EarthLink
United States
www.earthlink.net

I hate Earthlink. During an upgrade they put a long distance phone number in for my dial up and replaced my local access number. $800 later in long distance charges I discovered the problem. I tried to go in to the latest and greatest version of Earthlink and edit back to my local access number and could not do it. Even their own customer service people could not do it and agreed with me. Until I could get broadband installed, I went back to an old computer and used the old version of Earthlink and did fine...I will never use dial up again. NEVER!! I turned them in to the better business bureau in Atlanta, but they denied the problem time and time again...and blamed me for not watching the number I was using to dial in with. I had been an Earthlink customer for more then 3 years and never saw the need to check my local access number each time I logged on...I had not moved and I was not notified that my local access number was changing. My local access number had not changed after checking, it was still the same old number it had always been...so why during an upgrade did they go in and change my local access number to a long distance number? It was unknowing to me. Also, my long distance service AT&T wouldn't do anything to help me out either. I thought they might at least notify me when they noticed an unrealistic problem going on at my home phone that had never occurred previously. They had to see I was building up a large phone bill to the same phone number and I had never done it before. They wouldn't even cut me a deal for the error that I unsuspectingly created for myself. So needless to say I do not have AT&T long distance service on my home phone anymore. Unfortunately I do have a cell phone through them because I had Cingular and AT&T bought them out. I don't plan on renewing my contract at this time since it has expired, I just go month to month with them, but I do like their cell service, so I haven't closed my mind to renewing their cell phone service as yet. As long as I don't need a new cell phone I will continue going month to month. But I absolutely refuse to ever use Earthlink again. I pray they do not buy out broadband or I don't know what I will do. If anyone knows any other company Earthlink is associated with let me know so that I do not buy any of their products.