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1.6 128 Reviews

Early Moments Complaints Summary

19 Resolved
109 Unresolved
Our verdict: With Early Moments's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Early Moments reviews & complaints 128

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7:53 pm EDT

Early Moments cancel my subscription

Hi, I saw the advertise on the Facebook since I am a new mom I'm excited to buy a books for my daughter, and it's on very cheap price 5books for $3.95 plus free shipping ( first time ordering online books ) so I gave it a try.. After I ordered I saw this automatic membership/subscription and auto sending book every month which I don't need and expensive . I can pay for the "WELCOME PACKAGE" for the price that it's said ($3.95) but not every month that will cost me $20+. Cost of a box of a diapers already, I want my membership/subscription to be cancel.Can't afford to have monthly bills like that for a books especially I'm a new mom.. My confirmation #6080235

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Ddwp
, US
Nov 01, 2018 12:06 pm EDT
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BEWARE future shoppers this company will take your hard earned money but won't deliver your books and they will hang up on you if you try to resolve this over the phone. I wish there was an option to choose 1 star because this does not deserve any positive rating at all.

I am absolutely DISGUSTED at your so called customer service. you charged me for books on October 10, 2018 I NEVER RECEIVED THESE BOOKS. which were ordered at my nephews request for his birthday gift. so thank you for making me have to tell him those books never came in and that he would not get the books he wanted. and then you have the AUDACITY to charge me $21.96 for a subscription I NEVER wanted. why on earth would I pay you $21.96 a month for NO BOOKS. This charge needs to be cancelled IMMEDIATELY and I want my refund for the books I NEVER received. I have already emailed your customer care since you like to hang up on us when we call your customer service number. I have also notified my bank of this fraudulent charge. cancel this charge, refund my previous charge and the remove my information from your system. Confirmation [protected]/10/18 was when my ordered for books I NEVER received was placed.

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Your Customer Care Team
, US
Sep 13, 2017 10:27 am EDT

Hi there!
We're so sorry to hear there was some confusion with your account. We'd be happy to cancel for you and you may also return any books you do not wish to keep within 30 days of receipt for a refund minus the nonrefundable shipping charge. We'll just need you to either Facebook message us with your email address or email us at customercare@earlymoments.com and we'll take care of this right away!
Thank you.

ComplaintsBoard
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12:07 am EDT

Early Moments unauthorized subscription

I saw their ad on Facebook and thought of giving it a try. So I ordered for 4 books at 99 cents each as promotional offer.
After received mail saying I am enrolled in subscription and my next Oder will be shipped soon. No where in the website did they mention about the subscription, not even in fine prints. Unknowingly I fell for the scam too.
Please stop this behavior and save me and others from this annoying scam.

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Cassidy Rose Allen
, US
Oct 22, 2017 11:11 pm EDT

no your not sorry there was any confusion, your automated email and escuses show proof of that, i am telling you right now early moments if you do not stop charging me and you do not get my info off forever off your buisness and ur stupid website i will sue you

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Your Customer Care Team
, US
Sep 13, 2017 10:28 am EDT

Hi there!
We're so sorry there was any confusion when you ordered your welcome package. When you did so, you reviewed and agreed to the terms of our subscription - but we're sorry if you missed those details. We'd be happy to help you manage your account if you'll email us at customercare@earlymoments.com or send us a Facebook message with your email address.
Thank you!
Your Early Moments Customer Team

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10:19 am EDT

Early Moments unauthorized charges

I canceled my account on, or about, July 13, 2017. On August 10, 2017 my account was charged and should not have been. I did not authorize this charge and would like the funds returned to my account as soon as possible. I do not authorize any further charges to my account and ask that this account be closed. I am enclosing a copy of the form I submitted to show my cancellation.

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Your Customer Care Team
, US
Sep 13, 2017 10:30 am EDT

Hi Tim,
We wish you'd contacted us through our site, email or given us a call instead of posting here - we would have taken care of you right away! Please send us a message on Facebook with your email address or email us at customercare@earlymoments.com or call us at [protected] and we'll help you manage your subscription, including cancellation if necessary.

Thank you!
Your Early Moments Customer Team

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11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Early Moments - dr. seuss and his friends

RE: Account Number [protected]-217 I signed up to pay for shipping and handling cost for a promotional package in the amount of 9.95, but I have never agreed to and signed up for repeated charges and monthly books delivered. I tried to contact this company by phone, to cancel the books being delivered to no avail. I have not been able to speak with a...

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1:17 pm EDT

Early Moments never signed up for a membership

I signed up to pay just the shipping charges for a promotional package. I received the package at the agreed upon $5.29 charge, but I never agreed to and signed up for repeated charges and deliveries! I tried to cancel my membership but I've already been charged for another box. This is a scam. You get sucked in for just the promotional offer and get stuck spending a HUGE amount of money every 3 weeks!

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Your Customer Care Team
, US
Aug 01, 2017 9:57 am EDT

Hello Hannah,
We're very sorry that you weren't able to resolve this issue with our customer service team before writing this complaint, but we're happy to help however possible. We want to reinforce that we are certainly not a scam, but rather a well-loved subscription program, and we've helped thousands of families collect home libraries of favorite children's titles since the 1960s. We're sorry to see that you did not realize you were subscribing when you ordered your deeply discounted or FREE welcome package. In order to check out, you must review our terms and conditions and click AGREE, agreeing to our membership terms. If you missed the details in doing so, we're sorry for the misunderstanding.
We'd be happy to assist in managing your subscription - please either send us an email, call [protected] or send us a Facebook message with your email address and we'll pull your account right up.
Thank you so much,
Your Early Moments Customer Care Team

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6:16 pm EDT

Early Moments unethical behaviour

Dear Sir or Madam
I am formerly submitting this text regarding account # [protected]-217 I request that you cancel this subscription upon receiving this text .
I in no manor signed for a subscription For any monthly books from this
company I am forbidding any further use of the visa I Used to purchase
the first order only. All further transactions is null and void I will be canceling all further charges to Early Moments .com

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Your Customer Care Team
, US
Aug 01, 2017 9:59 am EDT

Hello Susan,
We're very sorry that you weren't able to resolve this issue with our customer service team before writing this complaint, and posted instead on this page which is unrelated to our company, but we're happy to help however possible. We're sorry to see that you did not realize you were subscribing when you ordered your deeply discounted or FREE welcome package. In order to check out, you must review our terms and conditions and click AGREE, agreeing to our membership terms. If you missed the details in doing so, we're sorry for the misunderstanding.
We've gone ahead and cancelled your subscription, so you will not be charged again. Let us know if there is anything else we can do for you.
Thank you so much,
Your Early Moments Customer Care Team

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2:15 am EDT

Early Moments early moments

I have repeatedly tried to cancel this subscription. I have disputed the charges with my credit card company. I have sent numerous emails only to be returned with volume is high and we will get back to you in a timely manner. Please stop my subscription service. I have logged into my individual account and no option is given to cancel. I have exhausted every option, I am reaching out one last time. Please stop my subscription service. -Danielle Birmingham

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Your Customer Care Team
, US
Aug 01, 2017 10:04 am EDT

Hi Danielle,
We do not manage this third party page, so we are just now seeing your complaint above. If this issue was not already resolved with customer service, please give us a call directly at [protected] or send us a Facebook message with your email address and we'll handle your cancellation right away. Cancellation should always be quick and easy with us, so we're surprised, and we apologize that you ran into trouble.
Best,
Your Early Moments Customer Care Team

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5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Early Moments dr. seuss and his friends

I have ordered books and only three of them came. When I ordered I was supposed to recieve a book bag, Dr.Seuss ABC, The cat in the Hat, Hand, Hand, Fingers, Thumb, One fish, two fish, red fish, Are you my mother, 2017 Dr Seuess calendar and holiday stickers. Please send the rest of my package ! I have ordered this gift a while ago and it comes without everything. The gift is late and incomplete. I am very un satisfied.

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Your Customer Care Team
, US
May 03, 2017 9:23 am EDT

Hi Gloria,
I'm writing on behalf of Early Moments, as we absolutely want you to have a positive experience with your book subscription. It looks like some items may have been missing from your welcome package. We'd be happy to look into this but we will need your account info to do so - would you please email me directly at jamie@earlymoments.com with your email address so I can look into your account status and make this right?
Thank you so much.
Jamie, Community Manager, Early Moments

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5:31 pm EDT
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Early Moments customers are misguided

Your payment schedule is not clearly explained and published on their website. 2nd shipment is shipped much before you receive 1st one, much before you actually charged for the 1st one ($22, not $3.95 as they show on their ads).So you end up paying for the 2nd package as well, as you wont get enough time to cancel the membership before its shipped.

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Update by Priyanka001
Apr 13, 2017 2:25 am EDT

I want to clarify that the books are great, no doubt about that. but its just the lack of transparency with respect to the Payment structure, is what increases the customer dissatisfaction.

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Your Customer Care Team
, US
May 03, 2017 9:26 am EDT

Dear Priyanka,
I'm writing on behalf of Early Moments, as we absolutely want you to have a positive experience with your book subscription. It seems there was a misunderstanding regarding your book subscription. We're so sorry you did not realize that by reviewing and agreeing to the terms and conditions, you were acknowledging you were joining our well loved book subscription program. We'd be happy to do anything we can to improve your experience, we will just need your account info to do so - would you please email me directly at jamie@earlymoments.com with your email address?
Thank you so much.
Jamie, Community Manager, Early Moments

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1:45 pm EDT

Early Moments books never received

I ordered the $6 promotional deal in early February, not only have I not received the books that I have contacted customer service about at least three times, I was charged again when I asked them to resend the order that I did not receive. The customer service refused to give me the tracking number and I am about to take legal action if I am not fully refunded. I am convinced that this is a fraudulent company and I have alerted my attorney of the situation and we are ready to proceed if they do not comply ASAP.

Customer Number: [protected]

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Your Customer Care Team
, US
May 03, 2017 11:22 am EDT

Dear Gracie,
I'm writing on behalf of Early Moments, as we absolutely want you to have a positive experience with your book subscription. It seems there was a misunderstanding regarding your order. Though some time has passed, we'd be happy to do anything we can to improve your experience, we will just need your account info to do so - would you please email me directly at jamie@earlymoments.com with your email address?
Thank you so much.
Jamie, Community Manager, Early Moments

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10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Early Moments unauthorized credit card charges

Hi,

My Customer # is [protected]
I ordered books on Dr Seuss birthday for approximate amount of $ 6. After that I did not order any books but I can see that my credit card is charged an amount of $20 on 8th march 2017.

I have not received any books until now. Can you please reverse the above amount charged on 8th march and refund it to my card as well as cancel by subscription.

Thanks,
Sunil

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Kristie Lawrence
, US
Dec 23, 2019 12:18 am EST

I need my money . You guys just took my money off my card i need it back on there NOW! Dream1018.kl@gmail.com. Never told ANY TO TAKE ANYTHING OFF MY CARD. THANKS. WILL BE WAITING ON MY DEPOSIT

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Your Customer Care Team
, US
May 03, 2017 11:24 am EDT

Dear Sunil,
I'm writing on behalf of Early Moments, as we absolutely want you to have a positive experience with your book subscription. We're sorry we're just seeing this message now but you posted here on a third party site, not on our page, so we were not alerted to your post. We'd be happy to do anything we can to improve your experience, we will just need your account info to do so - would you please email me directly at jamie@earlymoments.com with your email address?
Thank you so much.
Jamie, Community Manager, Early Moments

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Kristie Lawrence
, US
Dec 23, 2019 12:21 am EST

Hello. I need my money back PLEASE AND THANK YOU. NEVER SIGN UP FOR NO SUBSCRIPTION. $23.24 OFF MY CARD. I NEED I PLEASE ASAP. I AM ON A FIX INCOME

ComplaintsBoard
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10:24 am EDT

Early Moments cancellation

I've been trying to get this membership cancelled for about a month now! No one has contacted me back. I NEVER agreed to sign up for the membership. I agreed to the books, but it never stated ANYWHERE on the page that this company would sign me up for a recurring charge while they REFUSE to come to the phone or answer my emails. So! If y'all don't cancel the membership and charge my card again, I'll be sending my lawyer your way. Delinquent company! Stealing from your customers! Shame on you! Account #: [protected]-212 Zip Code: 77099. You have my permission to CANCEL this membership!

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Your Customer Care Team
, US
May 03, 2017 11:28 am EDT

Dear Dee,
I'm writing on behalf of Early Moments, as we absolutely want you to have a positive experience with your book subscription. We're sorry we're just seeing this message now but you posted here on a third party site, not on our page, so we were not alerted to your post. Because you posted your account info publicly, I've gone ahead and cancelled your account for you, so you will not be charged again and will not receive any additional book shipments. If needed, please email me directly at jamie@earlymoments.com and I'd be happy to help with any additional questions or concerns. We are perplexed by why you had trouble cancelling, as our customer service team will always process a cancellation without protest when requested. Right after our Dr. Seuss's birthday promotion we did experience extremely high call volumes, so perhaps you had trouble getting through and that was the problem. We hope you can now consider this resolved. We recommend you remove your personal account info from your post above, to protect your own information.
Thank you so much.
Jamie, Community Manager, Early Moments

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12:35 pm EST

Early Moments poor customer service and misleading sign up

I called on 3/7/17 at approximately 1:16pm about a charge I noticed on my account after signing up to what I thought was only a promotion to purchase a set of 5 books for under $5. My daughter was so excited and I was delighted to have gotten such a great deal. I shared the deal on my facebook of over $1000 possible sales leads for you guys. I don't recall ever reading a choice of package for a membership nor do I recall agreeing to a membership at all. When I called to inquire as I mentioned above I was told by the representative "if you didn't want a membership you shouldn't have bought the set of books" after clearly stating I only wanted the books and did not ever want a membership for ongoing deliveries. The representative chastised me and called me mean after cutting me off as I expressed my customer service complaints in addition to even telling me to continue to complain as she placed the phone away from her ear. after asking her to speak to a supervisor there was a pause and then her saying "well thank you is there anything else I can help you with?" I am absolutely disgusted and I plan on letting everyone I referred, to unsubscribe from your membership. What's a costumer service representative who is unable to handle customer service issues? The least she could have done was try to hike the sales by telling me the benefits for actually keeping the membership. The irony of it all: a catty customer service rep for a children's book club.
Cynthia Cruz
[protected]@aol.com

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Update by cynrob727
Mar 07, 2017 12:53 pm EST

update::: I called back to speak with the supervisor "Dora" who apologized and successfully resolved the issue at hand and who also promised to follow up with the previous call I was on.
Thank you!

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Your Customer Care Team
, US
May 03, 2017 11:30 am EDT

Dear Cynthia,
We're so sorry to hear you had an unpleasant customer service experience. We're reviewing your account with the director of customer service in order to provide feedback directly to the rep you spoke with. We apologize for any inconvenience or discomfort caused, and we thank you for your feedback. This is NOT the experience we wish for our customers, even those who choose to cancel, and you can be sure we'll take this into consideration.
Thank you for sharing.
Jamie, Community Manager, Early Moments

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8:42 am EST

Early Moments shipping address

I put my billing address in as an address in Washington state and my shipping to my home in Virginia. However - upon looking at my account it says my shipping and billing are the same address?!
Also - when I ordered my books it didn't tell me it was a subscription.
I'd like to know how I can get my books/dr Seuss welcome package that I paid for that was sent to the wrong address on your websites part.

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Your Customer Care Team
, US
May 03, 2017 11:35 am EDT

Hi there,
I'm writing on behalf of Early Moments. We're sorry for the delayed response but you posted here on a third party site, not on our site, so we just happened to stumble upon your comments now. We'd love to help resolve the billing/shipping issue you experienced in March - we'll just need your customer account info to do so. Would you please email me directly at jamie@earlymoments.com and I'll follow up on this account status with you directly?
Best,
Jamie, Community Manager, Early Moments

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11:49 am EST

Early Moments book subscription

I signed up to receive books for $7.95 before Christmas and didn't read anywhere that it was a monthly (or more) subscription that I would be automatically charged for. I contacted them after the first charge and asked to be removed and cancel my subscription they sent and email saying my subscription was cancelled.. well since then I was charged 2 more times. I contacted tgem yesterday to cancel again and they said they did, yet this morning I woke up with anoyher charge on my credit card! I am not impressed and will never recommend the scam they call a company.

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7:59 am EST

Early Moments acct. no [protected]/mary clark

Dear Sir/Madam:

I have made contact with Early Moments/Elmo's Learning Adventure several times to inform they that I have returned their products. I asked them to please do not send me any more books.

1/11/2017 @ 11::02 am - I spoke to Customer Rep, Angie and gave her the receipt number of the return

12/27/2016 @ 12:33 p.m. - I went to the United States Postal Office and returned the merchandise.

Receipt number [protected]
Tracking Number [protected] 62

I don't know if it is sitting on someone's desk or in their warehouse, but the merchandise is not in my possession. They claim they are going to send $21.41 to a collection agency when they are in receipt of their products.

Totally unethical!

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10:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Early Moments early moments book club

For some reason, or some how, I ended up in early moments dr. Seuss book club? I called early moments and cancelled. I was assured that my cancellation would happen about 3 weeks ago. I am 74 years old and on a limited budget and no grand children so I don't need these books. Yesterday I received another 4 books in the nail. My bank statement shows another charge. So I had to cancel through "cancel wizard" of which I was charged $35.00 + books charge.
This is really a bad scam. Please lets get this taken care of. Thanks john

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12:37 pm EST

Early Moments scam! stay away from this company!

I do not recommend this company! I had to call to cancel my membership and the lady told me that the order that I received they have charged me for it and I should return it back and I will pay for shipping and then only they will refund it. I didn't authorize. You should really specify that by purchasing the first set of books for $3.99, that you are signing up for a membership that will take $20 out of your bank account every 3 weeks or so unknowingly to the purchaser until they check their account and see that they are being charged for books that they haven't even received! They obviously do this often because everyone has the same complaint. They make their money from charging people account without you knowing.

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10:50 am EST

Early Moments I completed an offer for dr. Suess books

I completed an offer in which I would get 4 Dr suess. after purchasing the books with my credit card I awaited my reward through kill shot bravo. I am missing about 1300 in gold. I completed this offer during the holiday double rewards limited time offer. Below are pictures proving I've emailed tapjoy and sent everything you asked for and still no luck. Plz correct this error. Thx in advance.

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Jeremy Turner
, US
Nov 12, 2018 5:29 pm EST

I completed mobile strike in 5 days for 1980 gold and never receive my gold. It said to complete before 7 days and I did. There was another to get base to 6 for more gold and did that also and didn't get gold for that one to. So in all I think Tapjoy owes me around 2800 to 3000 gold and would appreciate if you would pay me. My tag is case580l

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7:14 am EST

Early Moments scam! stay away from this company!

Don't buy the 4.99 trail because they will sign you up for a monthly prescription for 19.94 without noticing you. My credit card was charged and i haven't got the money back yet. They are super slow on email response and whenever they do respond, they will tell you the shipment is released the day they responded to you. so you will have to pay shipping and handling to return it.

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