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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:27 am EST

Best Buy sprint wireless

I have a sprint customer since 2001 I am sorry to say this will be my last year I have 4 lines with sprint I live in Middletown ny 10940 the best buy store in the galleria in crystal the manager and employees were very rude when I decided to bring the phone back I decided not to lease the manager mislead end me with information and did not give me a receipt so when I brought the phone back he told the employees he gave me receipt himself which a lie they proceeded to say I was lieing I am 54 year old woman I felt very disrespected by these young men I have work for retail for many years and have always believe that the customer or consumer is always right I was very upset which this could of been avoided simply by checking their records which they did do but only after I got upset please let these employees know that they need better customer care they lost my business for sure and my friends and family for sure which is A very significant amount of people

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6:52 pm EST

Best Buy toshiba 49l310u

I purchase this TV that was advertised quite clearly in their Black Friday ad for "$200 off" at a price of $49, but the original price was supposedly $599, obviously, the math doesn't work! When I cal ed o complain they said "It was a typo"! Are you kidding me? To me that's False Advertising and should be penalized. When I tried again to contact the so called "Custoemr Service" no one seeme dot know anything, or care either. These guys are CROOKS and I don't trust them. They've been doing stuff like this since they came into our City about 12-15 years ago. When i asked the Best Buy "Customer Service" for a contact for the Corporate Office, they said "I would have to look it up on the internet. Next stop, beer Business Bureau. Avoid this company like a PLAUGE!

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4:38 pm EDT

Best Buy customer service...

Bought a TV 8-30-15, delivered even though I only live 3 blocks away. Never had driver's license, no vehicle, so have to walk to and from stores...won't take chance dropping TV. Got TV 9-1-15 by UPS. Figured out it wasn't going to fit the small TV stand and didn't have money to buy new one. Never opened box; it just sat in my living room for two weeks. Best Buy allows 15 days, and no longer, for customers to get their money back...except for a BB Gift Card. The last week before the 15 days expired MN had a heat wave, extreme heat warnings. Being 68 I didn't want to take a chance on health problems...didn't even go to grocery store. Returned TV 2 1/1 days after the 15 days were up...walked there because I didn't feel like paying ridiculous shipping for the three blocks...carrying was awkward, to say the least. I went home with my gift card and emailed BB. Received obligatory We're Sorry and platitudes, but still can't get my money back. Sent second email with request to return my money as there's nothing I want at the BB store or site. BB is keeping my money and wants to force me to spend it at their store...they don't want to give up my $221.67. I feel as though BB doesn't care about the customers. It doesn't care whether we get heat stroke, frostbite (live in MN), or whether it's pouring rain, blizzard or other extreme weather conditions...we have to get these items back within that time. How can a large corporation be so inflexible? I would just like my money returned to me.

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1:31 am EDT

Best Buy savant system and tv for close to 30k

Bought the savant system.. Magnolia installed about 4 months ago. The system they sold me has never worked straight for more than 4-6 days at a time! I spent over $30k. Over the past 4 months they have sent out approx 8 people to fix this problem with savant not counting the sales person came out 3 times. I have been put off so much and I am pissed! I need some top level help not local help I need decision maker to do something! I have had company over several times and we have not been able to watch tv! Let alone when I get home it is a hit and a miss if the savant system comes on or not! Either take the savant system out, and put it like the way it was working with the surround sound and give me my money back for all the time and effort and fighting over 4 months! Please advise asap thanks steve [protected] [protected]@aol.com

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3:00 pm EDT
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Best Buy phone service

After inquirinhg and being assured by the attendants about compatibility of chat'r phone service and SIM with an unlocked iphone 3gs, i paid for activation of the SIM and for one month of service ($23.00). The SIM was installed by one attendant but was not compatible with the phone or was defective. They refused to refund while aknowledging that they sold me a defective service or product. The local Apple store tested my phone and the SIM and confirmed that the SIM was not compatible, a fact that Best Buy should have known.
This particular store and its manager have absolutely no notion of customer service.
Should have bought toilet paper instead
Victor Elharrar

out that the SIM was tested at the was not compatible and best buy refused to refund

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2:23 pm EDT

Best Buy didn't let my transaction go through

We were purchasing this particular iMAC on the 14th of September which was the last computer in stock.
Apple iMac 27" Intel Core i5 Quad Core 3.5GHz Computer With Retina 5K Display (MF886LL/A)

These Asians commission hungry low life Sales associate name on his tag was (Mohammed) thinks they can outsmart us. Because I refuse to take the extended apple care service from them he didn’t let my transaction go through and pretended that my card didn’t have sufficient funds.

I used my Visa at one point and then used my Debit which did already have sufficient funds to make the purchase. This is mainly to all customers that go to the Mississauga Best buy HEARTLAND TOWN CENTRE, 6075 Mavis Rd #1, Mississauga, ON L5R 4G6.

I will be taking this further in to all forms and social media. This is not right and needs to be stopped.

Exact date and time of incident: 9/14/15 time 8:15pm

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8:19 am EDT
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Best Buy credit card fraud

This store allowed someone to purchase two expensive laptops with all of the bells and whistles, while I was in a coma, in a local hospital. When I returned home and saw the charge on my capital one credit card, I went to the store. Neither the store or the credit card company did anything, so my advice, avoid these two companies and lock up your credit cards before u go to the hospital.

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liberty1776
Cottage Grove, US
Aug 11, 2015 2:33 pm EDT
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How is it Best Buy's fault that someone stole your credit card?

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3:40 pm EDT

Best Buy home delivery

August 3, 2015 at 6:58am I placed an order for an lg 7.3 cu ft electric dryer (Item# dlex3250v). I received an email confirmation my order#[protected].

August 3, 2015 I received an email stating delivery date would be friday august 7th. As stated in the email, I called [protected] to request the delivery date to be rescheduled to saturday august 8th because we will be attending my father-in-law's funeral on friday august 7th. I was re-assured that there will be no problems in changing the delivery date because I gave them plenty of notice of the change. I was also told that I would be receiving a confirmation email from the home delivery solutions team of the request for the re-scheduled delivery. I never received an email.

August 4, 2015 I called the customer delivery solutions hotline number again to see why I didn't receive an email to confirm the re-scheduled delivery date and at 2:16pm I received an email from representative humberto s. From the home delivery customer experience team stating that the home delivery solutions team received my request to have the delivery rescheduled from august 7th to august 8th and that the request was sent to their home delivery carrier.

August 5, 2015 I called best buy for the third time to verify that my request for delivery of the lg electric dryer was made and I was re-assured that the delivery date was changed to saturday august 8th and again I was told I would receive a confirmation email, which I never received (For the second time). I was also told to call again tomorrow if I didn't receive the email.

August 6 2015 I called best buy for the fourth time because I still have not received a confirmation email (For the third time) , as promised on august 5th. I was told that the request for re-schedule of delivery date to august 8th was noted back on august 4th and again was re-assured that the new delivery date was saturday august 8th and that I would receive a confirmation email today.

August 7, 2015 I received a call from the home delivery carrier that the electric dryer was being delivered by them today. I told them my family was getting ready to leave the house for my husband's dad's funeral and that we had been told that the delivery date was changed to saturday august 8th, as requested back on august 4th. The delivery man did not know what I was talking about. He said he was never notified by best buy that the delivery date was changed.

My husband called best buy home delivery solutions and talked to representative, julian. She said she would be sending a confirmation email by day's end about saturday's delivery and again was told that saturday august 8th delivery was no problem. Again, for the fourth time (I lost count) we never received an email.

August 8, 2015 after waiting half a day, no phone call, no email, no delivery.
I called best buy home delivery solutions again (Every day since august 4th) and talked to julian (The same representative that my husband talked to yesterday, august 7th). I asked julian to make a note that I would like to make a complaint to the manager of the home delivery solutions department, as well as other managers at best buy so that the company can learn from the mistakes made and that this never happens to someone else again. I then asked to speak to a supervisor. None were available but I was told that someone would call back about an hour. I received a call from sherwin (Supervisor, home delivery solutions) and explained my frustrating situation. I was told that there was a communication error between departments at best buy. She told me that my complaint would be given to the escalation department and the order management team. I asked sherwin to cancel our order. She told me that it would take 1-2 business days to cancel the order and 3-5 business days to receive credit for the order. My husband, myself and our daughter cancelled a family get together in memory of my husband's father's death to stay at home to receive the electric dryer, since we were re-assured again, and again (Every day since august 4th) that it would be delivered today.

August 8, 2015 at 3:00pm I received a call from christine, team leader, home delivery customer experience. Again I explained my family's frustration at how best buy has mis-hanled our order and that I hope management will learn from the mistakes and this never happens again. I was told that there was a mistake made on best buy's end and that a new delivery date could be arranged next week. I told christine that I can't take a vacation day just to wait around for an electric dryer that may, or may not. Be delivered on a date that may, or may not be confirmed and that I had no faith in best buy or it's delivery process and promises. I asked, again, that our order be cancelled and that I didn't want to wait for a so called email confirmation that the order was actually cancelled. I wanted proof today, that the order was cancelled, not in 1-2 business days. Christine did, in fact, personally send me an email stating that "we have received your request to have your recent order cancelled". Also stated in the email is the fact that it would take 5-7 business days for the cancellation transaction to be completed, and an additional 3-5 business days for it to appear on the method of payment (So actually a total of 12 business days to get our money back for a mistake that best buy made, not the consumer!)

I have been a loyal customer of best buy for a number of years, and am very disappointed with the service that I recently received. I am shocked that such a well known company, and a company that supposedly advertises that they are reputable and are customer oriented, could have such a broken communication problem between inter-departments and huge problems with their home delivery service.

Lisa wakabayashi

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9:12 am EDT
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Best Buy appliance return

I returned two washers an LG which was defective, Samsung which flooded my laundry room. The first return was an exchange so I received immediate credit. The second return was not an exchange and after 14 days I have not received a credit on my BestBuy Credit card. I continue to get push back from the local store, BestBuy customer Service and Citi Bank which hands their credit card. My next step will be to notify the Consumer Protection Agency and the Ohio Attorneys General Consumer Affairs Agency for their help. What a mess. It did not take them 14 days to charge my card?

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10:43 am EDT

Best Buy charge for an item I didn't receive

In the store July 4, I ordered a Sonos Connect Amp. I opened a Best Buy Credit card to receive a discount. The item was to be shipped in 3 business days. It never arrived. When I called to inquire, I was told they would send out another one immediately. They then called back to tell me the item was no longer available and would credit my account. On July 16th, I checked the tracking number and saw the shipment was classified as lost by UPS and an investigation launched. On August 3, I opened a bill showing a $531 charge, payment due Aug. 12. I called the credit card company and was told they could not process the refund. They directed me to Best Buy customer care, who told me they could not authorize a refund until the investigation was complete. Meanwhile they hold me liable for the full cost of a product I have never had in my possession. I was told to send an email to customer care, because they could not "speak to me" further about the problem. I suggested that it was not MY problem because I neither shipped nor lost the item. The only manager they had available for me to speak to was director of repairs.
1
8921884 SONOS CONNECT:AMP
Shipped on 07/04/2015 1ZF702Y10310020524

SKU: 8921884

Janis Hogan
456 JUDD RD
SOUTHBURY, CT [protected]

Last Updated: August 3, 9:56 AM

Thursday, July 16
8:56 AM
We're attempting to verify the package location. / lost package investigation
Watertown, CT
Saturday, July 4
9:19 PM
Initiated

UPS Tracking Number:
1ZF702Y10310020524

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9:27 am EDT

Best Buy extended warranty

Matt France
Email: [protected]@gmail.com

July 27, 2015

** An Open Letter to Best Buy /Dyson Fans

Re: Fraudulent Misrepresentation of Best Buy’s Extended Warranty

To Whom It May Concern:

I have to say I am somewhat appalled for the position that my local Best Buy store has taken, and dishonoring the “Extended Warranty” on a Dyson Fan purchased.

I was sold this fan, even though it was discounted, by the representation of the sales associate that stated, and as I recollected from asking specifically, that any repairs or service would be handled by Best Buy and not the manufacture. Specifically, the dialogue was this:

1. If there was a need to have this fan serviced (Dyson Air Multiplier), I was told with the extended Warrnaty, I would deal with Best Buy and not the manufacturer.
a. Specifically, I was told they would send it off to a service center in St. Louis, Missouri, and they would determine if it could be fixed; or if they would fix the fan at the local store level;
b. If it could not be fixed, then it would be replaced with “like-kind” technology.

< real world experience -- the lie behind Best Buy’s Extended Warranty >

2. I was informed by Cailyn, a representative at Best Buy, on July 22, 2015 @ 8:58 pm, even though I had an extended warranty, my fan still fell underneath the manufacturer’s warranty period and accordingly, it would be dealt with according to the manufacture policies -- and facilitated through Best Buy.

a. this policy, even being contradicted a number of times by Cailyn and the Assistant Manager (“Manager”), the product if deemed non-repairable, would be replaced with like-kind technology or I would receive the money back;
b. Well, I purchased the two-year extended warranty in addition to the manufacturer’s Warranty in order to simplify the process and deal with my local Best buy, and not having to be concerned with the manufacturer;
i. the repudiation having to deal with manufacturer warranty, and dealing directly with the Best Buy was the motivation for this purchases;
ii. accordingly, as I visited Best Buy in the preceding week -- the advantage, as explained for the extended warranty, is you deal with Best Buy and not the manufacturer;
iii. the fraud was proven tonight, as it’s been explained that does not apply to all products - and Dyson is one of those exceptions;
iv. I am not even given the option, as I simply stated, to have my fan fixed and not replaced; flat out -- Best Buy (or the manufacturer, Dyson) will not fix it, it’s just replaced, but under amount that was paid for the product, not “like kind” technology;
v. Best Buy policy (or Dyson) is they do not fix these products -- it’s just replaced;
vi. per the cashier, and the representation to me -- it’s replaced with “like-kind” technology;
vii. Per the manager and the representative, the “like-kind technology” does not exist and they could only refund the money;
viii. After discussing this matter with Manager, I asked what other fans they had -- we walked over to the fan area to take a look at the inventory;
ix. the “new model” was on display, which looked exactly like my fan -- except it was white, and mine is gray;
x. however, this is not “like-kind” technology, as the Manager explained to me this was the new model and it would not qualify?
1. Really? What is meant by “like-kind” technology
2. I only have to assume, because Best Buy has raised the price on the new model, or as I see it -- “like-kind” technology, it no longer qualifies?

3 Now back track on this scenario, as represented to me -- if I had problem with this product or any other product I purchased from Best Buy, no problem, Best Buy replaces it with the same product or like kind technology-- NOT TRUE.

a. I am expected to receive the original amount of money back, and I would have to make up the difference for the newer model;
b. Bottom line, I purchased the extended to protect my investment, and as clearly explained to me while purchasing the warranty (for this product and other), against price increases for new “like kind” technology as it’s replaced with the “like kind” technology or the next level up;
c. It makes absolutely no sense to purchase the extended warranty to guard against the original purchase price -- the percentage % paid for this warranty versus the original selling price would not merit the “risk” for purchasing the warranty;
d. Best Buy has always represented the purchase of the extended warranty to protect my investment with the repair or replacement of the product.

Furthermore, even the cashier made a mistake in explaining it to me -- as I asked, if I waited until the manufacturer warranty period lapsed, then it would be covered by the Best Buy Warranty? As she stated, Best Buy would deem the fan not repairable and swap it out. Again, this is what I am asking for?!

i. when I re-directed this statement to the Associate, then she recanted and said I would still probably have the same issue?

ii. Okay, what does “swap” mean?
iii. Whenever I asked the Manager this same question and reiterated the same statement, he stated that Best Buy could have a policy one day, and it changes the next day?

iv. Per the website for Dyson Fans – it states they will fix the product with parts and labor.

• Per Best Buy, who is supposedly acting under the warranty guidelines for Dyson – they do not . Black and white.

→ this represents the worst, and most unethical business practices I have ever heard?

→ I purchased this product under the representations, and relied upon the Best Buy sales associate for correct information, only to be told by the Manager policies can change without notice, and accordingly, ignoring any prior statements. Wow ?

Bottom Line Economics --

1. The immaterial difference, and unethical treatment in this deal will result in the following:

• you will no longer be patronized by me or anyone in my sphere of friends and network of professional business associates;

2. My Best Buy reward zone Membership # [protected]

Please take a look at my account, in just the last 10 days I have purchased the following:

• Nest Dropcam
• Samsung 47” inch curved television;
• Samsung 32” Smart TV
Logitech MX Master Mouse (highest priced mouse on the shelf)

Now, look at my prior years, just last year I purchased a different Samsung Curve @ $ 3800.00; GoPro Camera, approximately 5 Dropcams; Tide Swash Machine; Dyson handheld vacuum; computers for my professional office;

** these are just to name a few off the top of my head, there’s a lot more.

Additionally, now consider my anticipated purchase (I was waiting to hear back on one additional component), I had an estimate work-up through the Magnolia Center of Best Buy, I believe with “Kendrick” for a $7200.00 stereo system.

Just to point out and reiterate, please review my Best Buy account -- you will see I have made a considerable number of purchases, both personally and for my business interests, and I am not trying to take “advantage” of Best Buy, but I was asking for simple “immaterial” considerations:

** the stereo system -- forget it, I have no interest in dealing with Best Buy as you do not honor and stand behind your warranties, period.

** while reviewing all the purchases I’ve made in the past, enjoy the past, as you will not be patronized nor will you receive any future business from me.

** dealing online has always been easier, even though I always enjoyed patronizing brick and mortar -- why would I continue? Online is simply easier and Amazon’s customer service blows away Best Buy!

Per the warranty specifications off promotional material for Dyson Fans →

• 2 year parts & labor warranty when purchased from an authorized reseller
• Smooth airflow- Air Multiplier technology amplifies the airflow No chopping blades means no buffeting
• Save energy- use in conjunction with air conditioning to lower energy bills by up to 20%
• Safe for children- no fast-spinning blades
• Quieter- re-engineered for improved sound quality
• Easy to clean- no grilles or dusty blades

Again, whenever I asked Best Buy to simply fix the fan, per the Associate and the Manager, under the direction of Dyson’s warranty (via Best Buy) they will not fix the fan, just refund the original amount of my purchase.

Question- what does the first point mean -- 2 year parts and & labor warranty when purchased from an authorized reseller; this statement is all over the internet, please feel free to search, and please review Dyson’s website.

Best Buy -- don’t bother contacting me, I have no interest in dealing with you at this point. And accordingly, I will deal with your fraudulent advertising and misrepresentation accordingly in the proper venue.

Dyson, before I start to vent and disseminate my experiences with your product, please advise on how you would like to correct your faulty products? As I have asked Best Buy, I would simply like it fixed per the warranty? I will assume ten business days to be a reasonable period of time -- if you cannot address it with within this time frame, don’t bother.

Best Regards,

Matthew France, a former Customer @ Best Buy

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11:31 am EDT
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Best Buy price honoring

On a recent road trip I decided to stop at Best Buy in Rosenbrg, Texas and purchase an Escort Passport Max radar detector well I thought I had hit the jackpot when I noticed the price was $275 exactly 50% off I was elated well when I asked the salesperson for one he came back and said he didn't have any in stock and checked nearby stores and no luck. The price was $275 because they had just received the new Passport Max 2 and the Passport Max was last years model. Well I took a picture of the price with the associate pointing it out. Further down the road I called the Victoria, Texas store which was on my route and asked the young lady who answered the electronics phone if she had any Passport Max Detectors available well she said yes they did they had both the Max and the Max 2 after explaining the price at the Rosenberg store she said she had to get the Manager who came on the line and after listening to my story he stated that he would have to call the Rosenberg store and verify, well after a few minutes he said yes the price was accurate but that his associate was misinformed and that no Passport Max was available kinda fishy since I had asked the young lady if she was sure because I was going to have to make a few miles detour to get there she assured me that yes they had some in stock. After several e-mails to Customer service and Corporate no one has offered to help one person who's name was Joseph said that only the Passport Max 2 was available but at the $550 price I find it hard to believe that in all the United States not one Best Buy had a Passport Max was available. I feel I should get the $275 price but unfortunately after purchasing a new phone the photo of the employee pointing out the $275 price was lost. Calling the Rosenberg, Texas store should verify my story but unfortunately no one is listening to me. I love Best Buy but will no longer be spending my money there.

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8:40 am EDT
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Best Buy ethernet cables

I am an attorney looking to speak with individuals who have purchased a Best Buy-brand Cat6 Ethernet Cable (Dynex, Insignia, Rocketfish) from Best Buy. I believe they may be committing fraud in the marketing of these cables and charging an unjustified premium.

Message me here or shoot me an email at [protected]@glapionlaw.com .

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11:29 pm EDT

Best Buy won't refund for brand new defective product

I used to be one of Best Buy's biggest fans but it only takes one really bad incident to do a 180 and turn completely away from Best Buy. My 70 year old mother ordered a brand new (not refurbished) LG tv from the online best buy store. The TV arrived 6 days after the order was placed and then it took her another 3 days to have someone come get it set up for her. The TV was defective. Seriously defective. It has big lines going across the screen and sometimes the screen goes out completely. About a week after getting it set up, she contacted Best Buy to ask about an exchange. She was told that she has to deal directly with the manufacturer - LG. LG wanted her to take pictures, send them to her computer and upload them through a pretty entailed process that she didn't know how to do (not just a simple email of attached photos). So on my day off I went and got all of that done for her. LG responded a couple days later that they would send a technician out to look at it. She then contacted Best Buy again and asked if she could bring the TV into the local store and exchange it. Even though there is a one year factory warranty, she was told she had passed the time frame of 15 days to do anything about it. They started the 15 days from the date of transaction even though it was a week later she even received the TV. What it boils down to is that Best Buy will not do anything about the fact that they sold her a product that was defective right out of the box. It has been a huge hassle to communicate with them. They suggested she recycle the TV - A BRAND NEW TV! No exchanges, no refunds! It's ridiculous. At this point she would like her money back to buy a TV somewhere else. This family has changed our opinion of Best Buy. Won't be doing business with them anymore. [protected]@gmail.com

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The Truth You Must Know
, US
Jul 06, 2015 6:53 am EDT

You have a one year factory warranty which means you need to deal with the manufacturer. Based on your complaint it appears you have begun this process so what exactly is the issue?

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1:12 pm EDT
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Best Buy fraud

On March 12 2015 late afternoon, my Husband and I went into the store
BESTBUY WIRELESS
566, 7th Avenue
New-York
NT 10018
Telephone : [protected]
I bought a USB charger for my iPad. I gave my Visa card # **** **** **** 2036. The Clerk A (since the clerks didn’t give their names, they will be identified with the letters A and B) showed me what seemed to be a receipt for the amount of $21.56, receipt I signed. Everything went on in English, which is not my native language, for French is my first language.

At that moment, the Clerk B came in and put a box on the counter. The clerk A, who was still in possession of my card, showed me a $1, 633 receipt for an iPad. I asked what that was for, and the clerk B said it was for the purchase of an iPad. I said that I had never bought an iPad, that I only bought a USB power charger, showing them the product that I had bought. I asked to have the iPad transaction canceled, since I have never intended to buy an iPad. We talked like that for many minutes.

The clerk A told me to sign the receipt in order to cancel the transaction. I said I wouldn’t sign since I had not made that purchase, that he could cancel the transaction without needing my signature, that I would not sign, repeating this many times over many more minutes. I said I would go to the police regarding this situation. Since I wanted the transaction to be canceled, I was getting more anxious, and I finally signed the receipt, out of despair.

The clerk B presented me with what seemed to be a receipt for the refund, to the amount of $1, 499. I said that $1, 633 had been charged and that I wanted a total refund of that amount. He argued that he could not cancel that amount and needed to make a manual document.

He finally handed over two documents :

DOCUMENT 1 : (mar 12 2015 05 :05 PM)
Trans. 202565 :
1 (restocked-1) Apple iPad Air 2, 64 GB WIFI SILVER : $1633.11
1 items Sub Total $1633.11
NY 8.875% Tax : included
Total $1633.11
Credit Cart Visa 2036 $1633.11
Change : 0.00 Customer Copy

DOCUMENT 2 :

Trans 202567 (mar 12 2015 05 :13 PM)

1 APPLE IPAD AIR 2 64GB WIFI SILVER (exchange 202565) -$1633.11
_________________________________________________________________
1 CUSTOMER HAS RETURNED THE IPAD AND HAS BEEN ISSUED A STORE CREDIT……$1633.11
2 Items Sub Total $0.00
NY 8.875% TAX Included
Total $0.00
This is a store credit

The Clerk B showed me the link between the two transaction numbers, the reference to one another. Thinking that the issue was resolved, I took my things and left. No receipt for the power charger was given to me, which was bought with my Visa card, and its amount of $21.56 does not show on my Visa account.

Leaving the store, I looked around for a police officer, fruitlessly. I photographed the store front and one of the clerk to whom I asked for the power charger, before interacting with clerk A. This man rapidly left the premises after I arrived.

With my husband, I immediately went to the Starbuck cafe close-by, on the other side of the street, to verify my Visa account. I rapidly noted that a charge to the amount of $2, 141.60 CAD was written as a purchase pending, naming BESTBUY WIRELESS NY. In a now very anxious and stressed out state, I looked for a payphone to notify this fraud to Visa. Since I could not find any phone, I went into a Bank of America close-by, explaining to an employee that I had just been a victim of a fraud and that I needed to call Visa, that I do not have a cellphone and that it was a toll free number. This employee brought us to a closed office where I called Visa Desjardins. The Visa employee told me not to worry, that the transaction was pending, that the cancelation transaction took a longer time to be done and that I had to wait some days. Since I feared my credit card had also been cloned, and without knowing that I had been issued a STORE CREDIT, I didn’t use my card for the remaining of the trip.

Leaving the Bank of America office, I told the bank clerk what happened in that BESTBUY WIRELESS store. He told me that, within the last month, it was the second event of the kind he heard of concerning that same business.
March 24, together with my bilingual son, we tried to reach the store BESTBUY WIRELESS at the number written on the receipt [protected]) to have more information about the STORE CREDIT, as instructed by the clerk from Visa Desjardins. This number is inoperative, as recorded on iPad. It was thus impossible to talk to a clerk to allow a resolution of this dispute, enforcing our opinion toward the fraud.

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11:52 am EST
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Best Buy Geek squad protection plan

I purchased a brand new iMac almost 3 years ago, and a Geek Squad Protection plan (GSP) for 4 years ( cost me $400 for the protection plan), that included hardware failure with the GSP. When my wireless keyboard would not open to change the batteries I took it to the Geek Squad, they said they can't fix it and wrote me an order to have a new one shipped to me. after a month and a half I looked and the order was no longer "processing". I called and found out someone had cancelled the order. I called the store and they blamed the parts store. Then the parts store sent me this letter:
Dear (removed),

I apologize for the inconvenience, unfortunately we do not have the keyboard you need available to order. However, under your Geek Squad Protection Plan if you were to buy the part from any other retailer – online or in person, or direct from the manufacturer - we can provide you a reimbursement.

After you have made the purchase please send the following required information either by Email, Fax or Mail.

--Email Address – [protected]@bestbuy.com
--Fax – [protected] (Attention Reimbursements)

--Mailing Address:
Best Buy
Reimbursements C-8
7601 Penn Ave South
Richfield, MN 55423

Required Information:

Legible copy of the receipt for the replacement part.

Current Mailing Address
Phone #
Valid Email Address (we will email you confirmation once your claim has been processed.)

If you have any questions on the reimbursement, please feel free to contact 1-888-BestBuy [protected]).

Thank you,
Mary
Part Store Support

I had all ready paid $400 for the warranty, it plainly says they will repair or replace, at their option... it does not say a word about "if they decide to they can force me to pay for my own replacement part. Best Buy sells the keyboard, Apple sells it, and chances are good any Apple retailer also sells it. I can only figure that it is their way of trying to sweep me under the rug after I have been trying to get a replacement keyboard since 12/31/14 ( the day that letter was sent was 2/06/15). I firmly believe I can not be the only person Best Buy / The Geek Squad / the Parts Store is trying to sweep under the rug like this.

I have wasted nearly a full 8 hours of my time between visiting the store, emails, and phone calls to resolve this issue. But after a month and a half, 8 full hours of my time fighting for a $70 keyboard that should have just been something I picked off of the shelf in the store the day I was first there, or shipped to my home from GSP, I wonder if it was worth it.

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I did get the new keyboard as promised. All though I have lots of reservations about ever purchasing another Geek Squad Protection Plan. Even if I made $10/hour, I spent 8 hours of my time, 5 trips to the store ( wear and tear + fuel in vehicle) all for a $70 keyboard. without doing the math, I probably made less than minimum wage adding up all expenses involved. All while Best Buy was probably banking on the fact that I would just say "it ain't worth it", and stop pressuring them to make good on their warranty.

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4:53 pm EST

Best Buy refusal to repair after purchasing insurance

I was refused service today by the Geek Squad at Tuttle Crossing. My iPhone 5c home button is malfunctioning and I bought the extra insurance at the time of my purchase in November 2013. Despite my assurances that the insurance would cover "all repairs and replacements except if the phone was lost or stolen", they simply refused to repair my phone! He actually told me to take it to Apple! So I just spent $150 in insurance that was not honored. This changes my perception of your company completely. I will be sure to tell everyone I know of the Geek Squad's incompetence. Most likely all they had to was clear and clean the area around the home button of debris. When I purchased the insurance, they did repairs on the iPhones, but they have recently changed their policy according the customer service representative without notifying us. One of the worst service experiences I have had.

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4:05 pm EST

Best Buy samsung refrigerator

I tried to purchase a Samsung refrigerator (model no. RF26HFENDSR | SKU: 8815004) from their website bestbuy.com, but kept getting a reply that they "do not deliver" to my area. I tried to order via phone, but they found the same problems. Also said zero stores for pick up, too. When I know best buy has stores in my area.
The zip codes I used were for Portland, OR and for Vancouver, WA, ! Please.
The fridge was advertised at $999.99, a savings, per bestbuy.com, of 50% when I tried to buy it.
That was until today.
They changed the price from $999.99 to $1619.98 now, and Lo and behold, suddenly my zip codes work for both delivery and store pick up. At five stores! Amazing BS, right?
Fraud? False advertising? Bait & Switch?
Best Buy needs to be strung up for this kind of blatant illegal activity.

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9:50 am EST
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Best Buy sale cheating (credit card cheating)

Hi,
I had a very unhappy shopping experience at new york city. The shopping time was 10 :23 am, nov 16, 2014.
I bought one iphone6 64gb.
Shop name: bestbuy wireless (The name is printed in the receipt, but the shop name is cellular phones)
Address: 566 fashion avenue new york ny, 10018
Phone: [protected] (I tried several times but nobody took the call).

As discussed, I need to pay $762.13 (iphone:$699, tax: $63.13)
But I found I was charged much more money;
Charge#1: credit card#1 *****1768 was charged $2150;
Charge#2: debit card#2 *****6332 was charged about $1492 (Rmb 9150.31) ;
Charge#3: debit card#3 *****3913 was charged $762.13.

—below are my very unhappy shopping experience at new york—
I was so upset that time. I felt I was trap by the shop seller.
I quoted the price and the seller told me the price was $699.
When I decided to buy one iphone6 and paid by ****1768, the shop seller charged me $2150.
He told me that it was the charge of three iphone 6. I told him that it was not true, I only need one iphone. Then he asked me to input the pin# of the credit card 1768 to refund the $2150. But I never had to input the pin#. So I do not know the pin# and I was never told to input the pin# at usa and china.

Then the shop manager came here and said he can handle this. The manager told me to pay $699 and tax by debit card *****3913 via unipay channel. The process was finished.

Then I asked the shop manager to refund the $2150 to me. The manager told me to take out another debit card (*****6332) , then he swiped the card and asked me to input the password. I input the password in order to take my refund. He told $2150 was refunded to the card (*****6332) within 48 hours.

Then I took one iphone6 (64gb) and left the shop.

I took a long walk on the new york street and was thinking about this. I felt a bit trapped. So I returned the shop and asked the manager whether I can trust him and get the money back. He said sure. So I left new york city that afternoon.

I flight to china the next day (Nov 17). After 48 hours, I checked the *****6332 and found it was not refund the $2150. Furthermore the ****6332 was charged about $1492.

—my request below—
-refund the $2150 +$1492 to my account ****6332.

—my contact information—
Email:jonit. [protected]@philips. com
Tel: (86) [protected]

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sgkskg
, US
Apr 16, 2018 4:18 am EDT

I am also one of the victim from this shop. I went to this shop to bought the Nikon Camera and I lost almost $1800. It's very dangerous shop. There people are having weapons too. Try to avoid going there to buy any small products too...

A
A
Anderson dos Santos
Miami, US
Feb 09, 2015 8:15 am EST

STAY AWAY FROM HERE!
This store is formed by a gang. I asked for an iPhone 5s and the thief told me $299, 00 UNLOCKED. Ok, I ordered 3. Then, he swiped my 2 credit cards 3 times and the total amount was incredible $3300! One of the gang intimidated me to sign the receipts. I searched the police and them told me that nothing couldn't be done because it was not criminal. I came back in the store 3 times and they told me that was my fault and no refunds will be returned.
They are using the name BEST BUY WIRELESS to confuse the costumers.
My worst experience in NYC ever.

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8:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy misleading information

Bought three cell phones at Best Buy and included Geek Squad insurance for each phone. Was never told there was a 150.00 deductible although I was told I did sign an acknowledgement. Don't remember that at all. My daughter also bought a phone at the same time and she does not remember anyone saying anything about the deductible.
Found this out when I took one of the phones in to have a cracked screen fixed. I would need to pay 150.00 to repair the screen when I can have Samsung replace it for 162.00. I am paying 10.61 a month for insurance that will only save me about 15.00 on the repair. I have another daughter who bought a phone at a different Best Buy who evidently was told about the deductible but was also told if she brought it back to the store they would wave the deductible. Of course they didn't. Does something seem to be wrong with this picture?

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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