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DW Quail Golf, Georgia Complaints & Reviews - Customer Service

DW Quail Golf Contacts & Informations

DW Quail Golf

Posted: 2011-07-14 by    Ira P

Customer Service

Complaint Rating:  85 % with 26 votes
Contact information:
Georgia
United States
Phone: 770 720 6515
dwquailgolf.com
I purchased almost $500 in golf equipment from this company, online. After a long day out of town (Sea World), we returned home at 2AM and found a Fed Ex delivery sticker on our front door. There was, however, no package found. I called Fed Ex at that late hour to see from whom the delivery came and learned it was one of the items in my order from DW Quail golf, but that had apparently been drop-shipped from their supplier in Los Angeles. It was clear that either Fed Ex didn't actually leave the package, or someone unfortunately got their hands on it before I, and I had been victimized by theft. It happens. I sat down at almost 2:30AM and wrote an almost apologetic email to David Quail, owner of DW Quail.
I explained the situation in my email, even allowing for the possibility of re-purchasing the item that I'd suspected had been swiped, I did not necessarily insist that the item be reshipped at their cost, but did explain that Fed Ex would not be able to confirm with their driver until that Tuesday that in fact, a package had been left.

A couple days later, I did get confirmation from Fed Ex that yes, they had left a package. I let Mr. Quail know last night in an email and a voicemail that yes, a package had been left and I'd asked how we were going to deal with this situation. The email'ed response I'd received from Mr. Quail was: "were not going to ship any thing else and we are refunding you in full". I had to re-read the email...I couldn't believe the arrogance. Ok, fine. This is how he feels...he's entitled. A shame, but he's entitled. When I called to ask for confirmation that the card was, in fact, being refunded in full, I was literally hung up on. I was hung up on a few times untill finally, after my 4th call, the man said "you stole from me, f-cker". He then hung up yet again. I had to call back several times...I was looking for an emailed confirmation that my credit card would be refunded in full, and I was not going to stop calling until I'd received same. The best way I can describe my interaction with this company..which amounts to dealing with Mr. David Quail...is surreal. It's hard to fathom the Jekyll and Hyde personality that is this man. it's almost impossible to expound enough in the post the extent to which this experience was upsetting...and offensive...and just horribly wrong. It took repeated calls to this man, calls that had to deteriorate to street level exchange, to get him to send an email confirming his intent to refund my credit card. And to be indicted as thief, in no uncertain terms, after having been victimized BY a thief, is just plain inappropriate and wrong. This business markets exclusively via the internet and their rating is a "C" on the BBB. This is tantamount to " buyer beware!" My experience with this man is that he is not right...something is not right when person makes business personal. This is a loose cannon, at its truest definition. I encourage anyone who is considering purchasing from this entity to please call me first...I will do a better job of elaborating verbally than I probably am in this post, as I am extremely upset at this moment. My name is Ira and my number is: 619 453 5330
It is incredulous to me that a businessman...allegedly...would deal with anyone the way I've been dealt with. I strongly recommend that anyone considering buying from this company be fully prepared for ANYTHING...be prepared for heartache, grief, aggravation and irrational behavior with respect to any customer service related matter. Do yourself a favor...shop elsewhere...no one needs, or deserves, what I got doing business with David Quail of DW Quail golf. Their website is dwquailgolf.com. Take my adivse...steer clear of this operation!
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 15th of Jul, 2011 by   DWQ 0 Votes
WE HAD TO CALL THE POLICE ON IRA PUPKO AND FILE A REPORTS FOR THREATS, IT ALSO HAS BEEN SENT TO OUR ATTORNEY.
WE REFUNDED THIS PERSON IN FULL AFTER HE CLAIMS THE PRODUCT NEVER SHOWED UP. WE REFUSED TO SELL/ SHIP HIM ANYTHING ELSE, AND WE ISSUED HIM A FULL REFUND, THEN HE STARTED WITH DOZENS OF PHONE CALL AND THREATING EMAILS. BEFORE ANYONE DOES ANYTHING GO TO GOOGLE TYPE IN...SEE THE TRUTH FOR YOURSELF.
"IRA PUPKO COMPLAINTS" OR "IRA PUPKO SCAMS" THIS GUY HAS SO MANY COMPLAINTS AGAINST HIM, YOU DON'T WANT HIM AS A CUSTOMER, THE POLICE ARE AFTER HIM AND WE ARE PRESSING CHARGES. BECAUSE WE WON'T SELL TO HIM HE SAYS HE IS GOING TO TRY AND DESTTROY OUR BUSINESS, IRA PUPKO FROM WHAT THE INTERNET POSTS READ IS INVOLVED INTERNET SCAMS/TELEMARKETING SCAMS
TO FIND OUT ABOUT THIS NUT PLEASE GO TO GOOGLE TYPE IN ...IRA PUPKO SCAMS
THIS PERSON HAS NO CREDIBILITY, THE POLICE ARE AFTER HIM AND SO IS OUR ATTORNEY.
 15th of Jul, 2011 by   DWQ 0 Votes
WE HAVE JUST GOTTEM MORE THREATING EMAIL FROM IRA PUPKO, THE CALIFORNIA HIGHWAY PATROL IS NOW BEING CONTACTED DO NOT SELL TO THIS MAN GO TO GOOGLE AND TYPE IN
"IRA PUPKO COMPLAINTS" AND SEE WHAT THEY SAY ABOUT THIS PERSON,
IF YOU SEEL TO HIM YOU MAY RUN THIS RISK ALSO
 15th of Jul, 2011 by   DWQ 0 Votes
CASE NUMBER HAS BEEN FILED WITH THE POLICE CASE NUYMBER IS 11-66486
WE ARE LETTING THE POLICE HANDLE IRA PUPKO
 15th of Jul, 2011 by   Ira P 0 Votes
David Quail is a liar. I never complained that our item never was received and if you'd been on the receiving end of the lunacy that I'd been subjected to, you'd be angrty as well. First, I had to call many times just to get them to respond at all. I was civil...and QUITE sane...in every way.. Mr. Quail uses filoing police reports as some sort of credibility; the fact is, nothing was done to merit police involvment and his implying otherwise is in complete bad faith. This man is wackadoodle in his approach to the public. In 7 years at our business address, we have had hundreds of Fed Ex deliveries and only ONE...ONE claim of an item being left and having been taken. This man went directly to threatening police this and police this as soon as I told him I would be posting on this forum. He is 100% vindictive and abusive, and please call me to discuss my dealings with him before you choose to buy here. I strongly urge you to do so, and my ONLY interest in the matter is an objective one, simply wanting to spare anyone the bizzare angst that this man imposes at the blink of an eye. If your business dealings with him aren't to his liking, apparently his means of attempting to prevent your making the world at large aware is to call the police to invent stories, then to threaten law suites. Someone send this man a copy of the Fifth Amendment. I'm sorry, but this man is scary...stay clear IMHO.
If you'd like to call, please feel free...I assure you, you'll come away with a fair assessment as to who is fair and reasonable-mnded and who is the wackadoodle. 619 453 5330
 15th of Jul, 2011 by   Ira P 0 Votes
This company markets exclusively via the internet and their BBB rating is a "C". Need I say more?
 15th of Jul, 2011 by   Ira P 0 Votes
THIS IS THE ORIGINAL EMAIL I HAD SENT TO D W QUAIL AFTER RETURNING HOME TO DISCOVER A MISSING PACKAGE...THE FIRST CLAIM OF SAME WITH FED EX IN 7 YEARS OF DOING BUSINESS AT THIS ADDRESS. THIS WAS THE FIRST INCIDENT OF A MISSING ITEM, BY THE WAY. AGAIN, THIS WAS MY EMAIL. I WILL SUBSEQUENTLY POST THE BACK AND FORTH FROM THERE...LET THE WORLD BE THE JUDGE AS TO WHOSE KIDDING WHOM...


David,

I hope I'm mistaken but it doesn't look so. We took our houseguest to Sea World today and returned home an hour or so ago to find a Fed Ex delivery notice on our front door. There was no package. I looked under and around the bistro set that sits outside our front door, and anywhere it could possibly have been placed and there is no package. We run a licensed, home-based business and sometimes the USPS will leave deliveries inside our side gate to the backyard...I even looked there. There was no package...but I wouldn't have expected it to be there...not from UPS or Fed Ex...from whom we regularly get deliveries...almost everyday. We settled in...and I went up to the office and called Fed Ex. My DT# was on the delivery notice...I gave it to the Fed Ex woman...and she did confirm that it indicated that a package had been left at our door today. I asked her if she had any info on the sender and she said it was from a "Margaret" at "Fairway Pro" in Los Angeles. The name obviously told me it was golf-related, and the only golf-related purchase that I've made anytime recently was from you. I went to your site, went to "golf mats", and sure enough, the "Fairway Pro" was from you...apparently drop-shipped from your supplier in LA.

David, please don't shoot the messenger. Either someone other than the person who purchased it is now the proud owner of a Fairway Pro, or, and hopefully this is the case, there is some mix up and no package was actually left. This I will not apparently know until Tuesday. This is what the Fed Ex agent said...someone would get back to me by Tuesday.

The DT # is: DT 7200 1310 3091

If this was delivered and it grew legs and walked, I'm sorry; I'm in no way at fault, but I feel horrible if this has happened. Either way...whether I'll be asked to re-purchase the item, which frankly wouldn't be fair, or if it will be resent with a signature required, which our suppliers all know to do...either way it's not good...either way I won't and don't feel good. Anything of relative value should be sent signature required. We're in a very open, very visible and accessible corner lot, and, frankly, (and no offense to any ethnicity)...our demographic is 52% Hispanic. We do not live in the slums by any means, but the neighborhood has its fair share of graffiti. I think you understand what I'm saying.

David, please advise, and ASAP. I'm sorry to have to write with this. It's 2:30 in the morning...it's the last thing I want to be doing.

Thanks, and again, please don't shoot the messenger.
More to Follow...
 15th of Jul, 2011 by   Ira P 0 Votes
Three days later, this is how this man chose to deal with the situation, which is fine. Let him think that everyone is a liar and thief. However, it is NOT ok to not take the calls when a customer is trying to confirm that a credit card refund is going to be effected. THen, when the customer doesn't just go pound sand, is threatened with police reports and such. It's ridiculous. Please read this man's emails...see if you want part of this guy...

- "most likely the did not leave it give it until tuesday or wednesday, do you have the tracking # you can go on line and check, I will be out until wed, shooting a Tv ad. I'am sure factory insured it, so talk to you wed. all is ok".
- "were not going to ship any thing else and we are refunding you in full."
- "WE HAVE CONTACTED THE POLICE AND YOU WILL BE SEEING A POLICE CAR SOON".
- "All your email and calls are in the hands of the police dept".
- "WE HAVE FILED THE POLICE REPORT THEY JUST LEFT HERE CASE NUMBER 11-66486
CHEROKEE SHERIFF, they heard your messages and read your email.
HEY 2 CAN BLOG NOW CAN'T THEY ? if I see one thing from you on line
you will see hundreds about yourself that we had to file police reports that will make for nice reading for your customers. your refund will show in 1-2 days now goodbye
(This proves that this man is completely insincere...using law enforcement in an attempt to lash out)
- "welcome to your lawsuit, deep pockets"...
- "THE POLICE ARE ON THE WAY, ANY POSTS ABOUT MY COMPANY WILL RESULT IN A LAW SUIT. I SEEM TO HAVE LOCATED TEST PREP SERVICES ON LINE, 2 CAN PLAY YOUR GAME.
STOP THE HARASSMENT". (this man considers trying to get business settled, and wanting not to be indicted as a thief and liar as harassment, apparently. )

Look, I have many more, and this is boring to any reader. Just please know and believe that my experience with this merchant is enough to prompt a concerted effort to dissuade people from doing business here. If you want to discuss anything related to this merchant, please feel free to call me. 619 453 5330. I am not embellishing to suit my purposes, and I am not vengeful. What I am is incredulous at the way this man has treated my wife and me. This whole interaction is just surreal, it's far past bizarre, approaching the unbelievbale. And it's sad. DON'T BUY HERE! YOU HAVE A VERY GOOD CHANCE OF REGRETTING HAVING DONE SO. Thanks.
Ira
619 453 5330
 15th of Jul, 2011 by   DWQ 0 Votes
Ira Pupko, has been reported to the police case number 11-66486
He has sent vulgar email, left vulgar messages, this customer has some very dusturbing on line facts you should know about
go to google type in
ira pupko scams
go to google type in ira pupko complaints
This is the type of customer Ira Pupko is.
we refused to do business with him and he is mad, he has been totally refunded in FULL.
We don't want his business, The police have listened to his voice mail he left and in their words this guy is a nut.
What Ira Pupko has done is against the law, you cannot threaten people, .
We told Ira Pupko he was being refunded then he kept making calls and leaving voice mails dozens of vulgar voice mails.
THE LAW IS ON OUR SIDE WE WILL NOT SUBJECT OUR EMPLOYEES TO A PERSON LIKE IRA PUPKO.
I WOULD AVOID THIS PERSON AS A CUSTOMER, AS STATED GO TO GOOGLE TYPE IN IRA PUOKO SCAMS SEE WHAT YOU COME UP WITH. WE HAVE PUT THIS IN THE HANDS OF THE POLICE AND THEY WILL DEAL WITH HIM, GEE IRA YOU HAVE BEEN REFUNDED IN FULL, WE REFUSED TO DO BUSINESS WITH YOU MOVE ON. YOU HAVE BEEN BANNED FOR OUR 213 GOLF SITES.
remember it is us who cut Ira Puipko off
 15th of Jul, 2011 by   DWQ 0 Votes
Ira Pupko
here is what the internet is saying about him
whocalled.us / 888-611-4732 Mar 12, 2008 – Here is IRA PUPKO´s PERSONAL CELL NUMBER -- if you want JUSTICE and want to see HIM IN A PRISON CELL: 619.4535330
 15th of Jul, 2011 by   DWQ 0 Votes
More on Ira Pupko from the internet
20 posts - 20 authors - Last post: Jun 11
Use extreme caution and NEVER give your credit card to this company or any company that has Ira Pupko or Kristie Whit or Whitfield behind ...
 15th of Jul, 2011 by   DWQ 0 Votes
More on Ira Pupko from the internet
IRA PUPKO Complaints - SCAMMING CON-ARTIST Aug 22, 2010 – IRA PUPKO Complaints: SCAMMING CON-ARTIST. Education.
http://www.complaintsboard.com/complaints/ira-pupko-c367144/.../1.html - Cached
 15th of Jul, 2011 by   DWQ 0 Votes
more on ira pupko from the internet
Test Prep Services A.K.A Testprepservices.org will not pay your ... 9 posts - 5 authors - Last post: Feb 9
The owner is Ira Pupko and he has been involved with telemarketing scams nation wide for over 25 years. Kristie Whit A.K.A Kristie Whitfield ...
 15th of Jul, 2011 by   DWQ 0 Votes
and more
ira pupko | ComplaintsBoard.com Nov 27, 2010 – scam. 3. ... All you have to do is google Ira Pupko to find numerous posting about ...
http://www.complaintsboard.com/?search=ira+pupko - Cached
 15th of Jul, 2011 by   DWQ 0 Votes
More from the internet about our customer Ira Pupko
This business is owned by a notorious scam man by the name of Ira Pupko & managed by Kristie whit. she has owned & operated multiple test prep business ...
this is the kind of customer our golf company made the misfortune of running across & had to put up with, yes the customer is always right...not in the case of Ira Pupko...
 15th of Jul, 2011 by   DWQ 0 Votes
more from on line
Ira Pupko Profile | ComplaintsBoard.com 5. (6 mins ago) SunMex Vacations Vacation Package Scam ... Comment in Complaint. IRA PUPKO - SCAMMING CON-ARTIST Comment in Complaint
 15th of Jul, 2011 by   DWQ 0 Votes
more from on line
211 - Complaint Site online scam alerts - online complaint sites IRA PUPKO OF TEST PREP SERVICES (testprepservices.org) IS A SCAMMING CON-ARTIST RIPPING OFF ... Report Scams and Online Complaints powered by WikiScams.com.
 15th of Jul, 2011 by   DWQ 0 Votes
more from on line
con man by the name of Ira Pupko and managed by Kristie whit. ... Fake payday loan collection scams - Please list new numbers here. ...
 15th of Jul, 2011 by   DWQ +1 Votes
more on ira pupko
Mar 12, 2008 – NOW IRA PUPKO´S NEW SCAM IS TEST PREP SERVICES (testprepservices.org) HE IS A SCAMMING CON-ARTIST and WILL NOT STOP UNTIL HE IS IN PRISON ...
we
rest
our
case.
 15th of Jul, 2011 by   DWQ 0 Votes
Simply stated we will let you make up your own minds on Ira pupko
we simply state this is what we found out about him on line draw your own conclusions.
we simply will not sell to him, no one at our company needs to be subject to this man.
we have our thoughts on him, however you can make up your own minds.
we have hundreds of thousands of happy customers and have been in business 14 years.
we do not wish to sell him anything. his reputation may be viewed on line and you can make up your own minds.
we wish him no ill will and simply ask him to stop harrassing our company and employees.
Ira stop or we will have to contact our attorneys, stop your illegal harrasment.
thank you
DWQ
 15th of Jul, 2011 by   DWQ 0 Votes
Update on Ira Pupko, he sent another email today which has been forwarded to the police and our attorney, Were getting a great case built against him.

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