Complaint Rating:

Company information:
DVD Donkey.com
Texas
United States
www.DVDDonkey.com

DVD Donkey.com is a fraudulent company. I ordered the "Little House on the Praire" complete series, the 1st week of December 2007 and it never arrived. My credit card was immediately billed for $184.92 which actually wasn't the amount on the invoice I printed off their website. The original invoice amount including shipping was $177.78 and they added more without offering any explanation. That is the first red flag, since immediately after I punched in my VISA number they failed to send an answering e-mail notifying me of my purchase. They promise to notify via e-mail on the order info page from their website, but failed to do it. The 2nd red flag went up when it took an entire week to answer my e-mail inquiring about my order. These guys are really slick since they even came up with a phony tracking number for the item being shipped. It has now been over six weeks since I purchased these movies online and received nothing. They are operating out of Canada somewhere, and Canada mail is slower than the US but not that slow where it should take up to 6 weeks or longer to ship something. On their website they promise delivery in 12-14days. My bank tried to contact them via phone but made no contact. Interesting, I was able to talk with someone on their live online chat link. I accused them of being a fraud, their response was "wait one more week and the package will arrive" unbelievable. These guys are a bunch of crooks. Also their business has different names, "DVD Store" was listed on the visa charge, their e-mail reply to me was "order@addicts.tv" and of course the "DVD Donkey.com" website. Beware of these guys.