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Call your Credit card company ASAP.
My bank took care of me and I had full refund in 3 days.
Good luck. |
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I ordered Dean Martin set of15 DVD's. The same day my bank Florida Telco the department of fraud prevension called me to ask if I would like to let this transaktion go trought, I realized that the print I had for confirmation had no amount and the price they was trying to charge me was more then the one I agreed to pay. I am so pleased with my bank I had all my money back.
But BE AWARE that when you did the transaction w dvddonkey it was not HTTPS ( it was only http - NOT SECURE ), so your information is out there in Internet not protected.
I had to cancel my debit card and reorder it with new number. |
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This company is a scam. I have now found this out after ordering 2 full sets of dvds from them and not getting the email confirmation, tried contacting them via email as that is their only solution listed on the many different web names they use. So far, I have found over 6 different web addresses for this same company and have been able to track a couple down through the back door. It appears they are located in Ontario Canada.
I've already contacted my credit card after reading the many complaints about this company on line and not getting any response from them via email.
Here are just a few of the sites I've found so far
tvaddicts.tv
dvddonkey.com
todvdornottodvd.com
dvdavenue.tv
ultimatedvdshop.com
dvdcraze.tv
dvddiesel.com
Please do not order anything from this company as they are not legite and will cause nothing but grief when trying to get your money back.
I've never had a problem ordering online for anything but this is the one place that I will make sure no one else orders from.
Is there some place out there you can notify about frauds like this for internet sales? |
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| You can contact them in the LIVE HELP section to get your tracking number. Its not dvddonkey causing the problems it is the canadian mail service. Took 8 weeks to ship it from manitoba. |
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I ordered and paid for the complete Spin City series on 10 Oct 2007. I too had given up hope of getting them until to-day when a package arrived from Canada containing my order. I ordered from DVD donkey but my package was delivered from DVDavenue.TV. This has restored my confidence. Maybe its just a case of waiting long enough. I had no response to my E-mail queries either.
RobQ. |
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THIS IS MY CONVO WITH (KAREN) PERSON MY MUM SPOKE 2 ON LIVE HELP.
Please wait for a site operator to respond. You are now chatting with 'karen':
karen: Hello. How may I assist you?
you: HI I HAVE ORDERED DVDS AND STILL HAVE NOT RECEIVED THEM.
karen: Can I have your Order Number please.
you: AIN'T GOT THE NO WITH ME AT THE MOMENT MY DAUGHTER HAS IT ALSO I HAVE HAD NOT RECEIVED THE EMAIL I WAS TOLD I WAS GOING TO RECEIVE BUT THE MONEY HAS BEEN TAKEN OUT OF MY BANK
you: I AM LOOKING FOR THE ORDER NO KNOW.
karen: Thank you.
you: PLEASE CAN YOU CHECK THE NO OFF MY ADDRESS AS THE BANK HAS MY ORDER NO TO STOP ANY MORE PAYMENTS BEING TAKEN OUT.
karen: Can I have the complete name and e-mail address you entered on-line while purchasing.
you: welshcarlie@aol.com.
karen: your order number is 167551.
karen: please keep for further needs.
you: ok.
karen: based on our record your order is still on the process of being shipped at the given destination.
karen: we will notify you thru email once your order has been shipped together with your new tracking number.
you: where was the email that i was supposed to have had confirming my payment.
you: i am a bit concerned as what i have read over the internet is that you are scamming people.
karen: do you have another email account except from welshcarlie@aol.com.
you: no.
karen: because we are having technical problem in sending emails in your account.
you: if you are are having problems with that email please can you use the following.
karen: we are having technical problem in sending emails in an aol account.
you: can you use the following hotmail.
karen: we are also having one in a hotmail account.
karen: we are sorry for the inconvenience.
you: is there any accounts your not.
you: can i ask for my order to be canceled and be refunded.
karen: you provide us a yahoo account.
you: yes.
karen: okay.
karen: thank you.
you: you will be using this email account and when will we receive it.
karen: yes.
karen: please give us another 3 business days.
you: ok.
karen: to follow up the shipment of your order.
you: ok.
karen: Is there anything else that I can help you with?
you: no thank you.
karen: You are welcome.
karen: Thank you for chatting. Goodbye
karen: Have a nice day.
FAKE!!! |
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| I ORDERED A SET OF SIX MILLION DOLLAR MAN DVD'S FROM THIS COMPANY LAST WEEK AND HAVE YET TO GET AN E-MAIL CONFORMATION ABOUT MY ORDER. I CALLED AND GOT THRU ONE TIME AND WAS TOLD IT WAS SHIPPING. NOW MY CREDIT CARD HAS BEEN CHARGED FOR ABOUT 7.00 MORE THAN MY ORDER AND I CAN NOT GET ANYONE TO ANSWER THE PHONE OR CONNECT TO A LIVE CHAT. I WISH I HAD FOUND OUT ABOUT THIS COMPANY BEFORE I ORDERED. MY CONCERN IS WHY THEY ARE ALLOWING TO STAY ON THE INTERNET. IF ALL THESE PROBLEMS ARE BEING POSTED, WHY IS IT NOT SHUT DOWN? |
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| I order some DVD from DVDDonkey, thinking their prices were a little cheaper than other sites. However, I had nothing but problem from them. First, I never received my 48 hr. notice. Then, they charge me a fee that they call system charge of $7.14; which was supposed to be charge by my bank. That was a lied, because I asked my bank about it. Next, their tracking that they gave me never worked till the week I was going to get it, which was about 15 days later. After the day I filed a dispute is when my order arrived. I only got through their CSR line onced, since then, it was always, no answer. I email them, but they just kept sending me emails that my order is being deliver/process and if I was to cancel, they were going to even deducted more off my actual payment. It was until I opt to cancel that they actually sent the DVDs. I was pretty upset by then. So far, the ones I view are okay. However, I advised anyone considering to order from them to not. I will never order from them again. They have the worst service of all. I got charge extra and it was not worth the discount. In the end, I probably paid about the same price if I had order from reputed sites; such as Amazon. |
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Everyone needs to know what to do so the Federal Trade Commission can step in and do something to this company for ripping everyone off. Everyone needs to go to www.ftc.gov and register your complaint about dvddonkey or any other names they are running under. The more complaint to better a pattern will form and they will start the process. Below is the letter I received from the Federal Trade Commission with my case number - YOU NEED ONE TOO!
Dear TAMMY COX:
Thank you for recent correspondence. The Federal Trade Commission acts in the public interest to stop business practices that violate the laws it enforces. Letters from consumers and businesses are very important to the work of the Commission. They are often the first indication of a problem in the marketplace and may provide the initial evidence to begin an investigation. The Commission does not resolve individual complaints. The Commission can, however, act when it sees a pattern of possible violations developing.
The information you have provided will be recorded in our complaint retention system. This computerized system enables us to identify questionable business practices that are generating numerous complaints and may be in violation of the law.
Thank you for providing information that may be used to develop or support Commission enforcement initiatives.
So - EVERYONE NEEDS TO REGISTER YOUR COMPLAINT TODAY! |
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| To further inform everyone about DVDDonkey. Every other copies of my dvd series was freezing. I am not satisfy and will try to get my money back. I try calling their bogus hotline and off course no answer. They did never email me about my last complaint. I just sent them another email requesting for a return merchandise authorization. I hope to recover some money back. I have also filed a dispute with my bank that is pending. I paid $116.72 for the 30 series of Ally McBeal so I do hope to recover some money back. And thanks Tammy Cox for the FTC sites, I will definitely register my complaint. |
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