Complaint Rating:

Company information:
DVDDonkey
United States
www.dvddonkey.com

I ordered DVDs on December 17, 2007. They acquired money from my account 12/20/07. Never received the DVDs. I called and almost always got a recording. Once I actually got a person. Her name was Faith, she said they are in Florida. I asked to speak to her supervisor. She said her supervisor's name was Janice Smith and she would not be in until later.

I asked her for the name, address and phone number of the president of the company. She just sat there. I asked her if she was still there and the said yes. I asked if she heard my request and she said yes. She kept asking me for my name and order number, which I refused to reveal. I simply want the name, address and phone number of the president or to speak to a supervisor because I'm afraid you folks are scamming people. We went round and round like this for 20 minutes. The only thing she would say is, you'll have to call back when my supervisor is here and can I have your order number and name.

Then I found this website!!! This is why I usually don't shop online. It's not worth it!!!