Complaint Rating:

I was a member of Columbia House DVD Club for 3 years. According to Columbia House, I was a member in good standing. At the beginning of my membership, I was exempt from shipping charges, but the rules changed, and I had to pay for shipping. At the same time, a strange thing happened: I stopped receiving the DVD's I had ordered, but was charged for. I would contact Columbia House about not receiving the order, and they would send me a new order (which I would receive), and charge me for both orders until they got an affidavit from me stating that I had never received the first order.

This happened about 4 times, until I started using the expedited shipping for an extra $4.99 per order. As I write this, it sounds like a scam in order to force more money out of me to get an order. I eventually joined the Columbia House DVD on TV Club and cancelled my other membership. I have had no problems with new club, but I am on pins and needles every time I place an order. I always use expedited shipping.

The post office put a watch on my mail to make sure that no one was going through my mail and stealing my DVD's. My mail carrier walks all my packages to my door now, and makes sure I get everything. I don't know if someone was stealing all my DVD's, but they must have been disappointed in the selection since my tastes are not the more modern types of movies. I suspect that my DVD's were never packed or shipped, and my order forms are in a shredder somewhere. I do every transaction with them through the internet. How is it that 4 original orders never made it to my door, after I had to pay for the shipping?

Has anyone else experienced this problem?