Complaint Rating:

Company information:
DVD Donkey
United States
www.dvddonkey.com

I hope this is not the same company I made a complaint to before. I purchased The Still Standing series box set from DVD Donkey back in January for $185.00. An email was sent to me a few days later saying that the item was on back order. I became suspicious when several weeks went by and I still never received the merchandise. I emailed the company and they responded that they would not charge my credit card until the merchandise was sent. When I received my next credit card statement, a charge was made for $185.oo. I emailed the company again and they sent an email with a phone number, when I called the number it several times it was just a recording that says that it will connect you to an operator but when you press for that option, it keeps saying that that extension is not available at the time but it does the same thing no matter what time of day you call. I reported this incident to the Better Business Bureau but they said that they could not do anything because they think the company may operate from Canada and uses a fake address, name and number