Complaint Rating:

Company information:
United States
www.dvddonkey.com

I have had a nightmare with this company! With links from Ebay and TV Addicts you would think this website was ok!

I ordered Spin City complete Boxset wanting it to be here in time for Christmas. I made the order 26th of November and I printed the confirmation page there and then. Good job really as I never got a confirmation email like it said I would within 48hours!

I then tried to contact the website to quirey my order, this was quite a task with no telephone number. The email address orders@dvddonkey is not even a valid address! So I continued trying to contact them in other ways. Eventually I Instant Messaged with the support team (from a link on their home page) I was assured that my order would be here in time for Christmas however it was curently out of stock and that it would be shipped the following week. I have contacted the website several times this week and last wanting some kind of explanation as to where my order is and why they have already taken the payment prior to sending me my goods!

I wasted my time, over and over have had the same email back from 'Diasy' the mystery customer service woman. I say mystery because I have had the same email from her repeatdly. And they even confirm they have taken your money!

It shows up on your statement as DVD Shop. I have wasted £57! Please stay well away from this website it is most definatly a scam!

The cheek of these people baffles me!