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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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8:50 am EDT
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Dunkin' Donuts employee cursed the customer

I was ordering 2 donuts and the guy cannot hear me so I said "I want 2 donuts" on a loud voice, then he told me to come to the front window when I pulled up I heard the guy cursed at me, my wife heard it too... So I went inside the store and asked for the manager, he said the manager wasnt there but I know that guy was him, I asked for his name and he gave it to me... (Patrick) I dont know if that was his real name... (Indian guy) I told him you dont have to curse at me... Is that kind of owner/manager do they have?
Poor customer service.

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1:13 am EDT
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Dunkin' Donuts flies in one of your branches!

first i want to say that i love Dunkin Donuts

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1:52 am EDT
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Dunkin' Donuts consistent mistreatment

There is a consistent issue ongoing at the Northwest Hwy/Centerville location in Garland TX. It is one I'm tired of hearing of, dealing with, and will no longer tolerate. My wife visits this location almost every week for one thing and one thing only; One dozen Maple glazed donuts. It was my favorite growing up and since getting married & having children it's become the favorite of the family. There is a very lazy, rude young lady working the register there in the evenings. I don't know nor do I care what issues she may have with us or others, what personal matters she brings into work with her and projects to Dunkin's customer base, it is simply a load we will no longer be the constant victims of.

Every single time my wife, or I, or us stop in for our usual dozen maple, and this girl is working, there's always some dumb reason we can't get what we want. I don't know if she's just so lazy she doesn't want to make the trip from the register to the back. I don't know if there's something 'else' going on in the back she doesn't want to interrupt. I don't know if she's just some ignorant young b-word who doesn't appreciate collecting a paycheck by doing a job well. And I don't f-ing care. I'm sick of the hassle. Last night in particular, my wife was told they couldn't sell her the usual dozen maple donuts because they were out of rings in the back. IT'S A 24 HOUR DONUT SHOP, and this stupid woman in Dunkin's employment has the NERVE to claim they ran out of donut rings? Are you KIDDING me? If a business has a consistently sold item per week, and they aren't meeting that demand properly, would you consider that good assessment of sales? I sure as hell wouldn't. One time, on protest, the rude young woman FINALLY went into the back to have a dozen maple donuts made up. The problem? You could practically SEE the handprint in the center where she smashed down the donuts after boxing them. If it hadn't had been so late, I'd have driven back to the location and thrown the case at her for doing such an ignorant thing to consistent customers.

In the end? I honestly don't want an apology from Dunkin or her. From the company it would be just an official corporate line, from her it would be empty & irritating. I don't want the next order of donuts to get a discount or be complimentary, we pay for what we consume, period. What I want is some assurance this particular employee will be properly trained to do her job, appreciate her paycheck, take care of the customer, and lose the attitude. OR I want dumb girl FIRED. TRUST me, this particular employee is doing Dunkin Donut's sales at this location NO favors. I just need to know my wife can stop at Duncan Donuts for what we want and NOT come home with yet another stress-filled story that makes my blood boil. This is far too much trouble to get some damn DONUTS. Especially considering it's from DUNKIN DONUTS.

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4:01 pm EDT
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Dunkin' Donuts staffs have attitude problem

I have ordered coffee with other items such as Croissant, donuts, hash brown etc., As there was only one staff he couldn't handle the order as there were other customers waiting. so he showed all anger and attitude towards me.. he spilled the coffee, he didn't add milk though i requested..he was yelling at me..he told me that he cannot serve. on top of that he didn't even answer my questions and didn't return my credit card. he was staring at me as if i like i am his enemy. I will stay away from this franchise (the one on Broadway and west side) in jersey city.. the staffs think that they are doing a favor but they do not understand that we are paying so much money for their service. finally they lost some loyal customers

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JISCal2
Vernon, US
Apr 18, 2012 4:14 am EDT

It's time to clean up this troll-infested site. Getting rid of tasha is a great start.

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brittanyss
Homosassa, US
Apr 18, 2012 3:14 am EDT

Well my poor grandmother can bareley walk.. but she loves her Dunkin Donuts. She was watchin T.V this morning & a commercial came on saying "dunking donuts 6 bagels for 3.99". Immediateley, she thought that was a great deal. So, she drove to the dunking donuts nearest to us in homosassa, fl. They told her that they didnt have the deal at that location. so since she was already out and really wanted a bagle she drove aproximentaly 10 miles in lecanto, fl.. just to find out they also didnt have the deal. so instead of going home she drove another 10 miles to inverness, fl. And yup you guessed it! no bagels! false advertising!...

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6:27 am EDT
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Dunkin' Donuts poor quality of donuts

I have fond memories of biting into freshly in-store made donuts from dunkin donuts. This was back in the day when dunkin's catch phrase was "time to make the donuts," and a tired baker/store owner had to leave his house in the wee hours of the morning to actually make donuts in his store, in time for the morning rush! Each store made its own donuts all day long, so that no matter what time of day or night you made the trip to dunkin (I think "it's worth the trip" was one of their mottos too?) you were assured that 1. The store still had your favorite kind of donut; and 2.. It was fresh, soft, and delicious! Now that the donuts are shipped into each location from god knows where, buying a donut from dunkin is a total crap shoot! You never know if they are going to be "sold out" of the kind you want and when you get it, way more often than not, you are going to bite into a not-so-fresh-definitely-not-very-soft or sometimes down right stale donut! Every one in a blue moon, by purely lucking into arriving just after the store has received its daily shipment, I will be lucky enough to bite into a "winner," but this more often than not, I just say, "oh well... At least the iced coffee is good." too bad dunkin sacrificed its donuts to concentrate on the coffee.

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5:10 am EDT
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Dunkin' Donuts stale steak egg and cheese bagel

I have brought numerous breakfast sandwiches from dunkin donuts (steak agg /cheese bagel) and this sandwich was stale every time the bagel that is, there is no reason for this . The bagel is never toasted as I have requested it to be, there are to many people working there and nothing is actually being done properly. Thank you for your time . Sincerely, Mrs. M. Jones

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6:26 pm EST
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Dunkin' Donuts frozen breakfast sandwiches

02-19-12. 6:15 am. Me and a friend stopped here to get a couple of their breakfast sandwiches. I ordered a sausage, egg and cheese on a cinnamon raisin bagel, and my friend ordered a "big and toasty" sandwich. The guy who took the order did not make it. He took the next order and apparently forgot about us. So did everyone else. There had to be five or six employees behind the counter, most had been in the back room when we cam in. Ten minutes later, someone figured out that sandwiches had to be made and started making ours. I watch this guy put the patties and eggs in the oven, set the time and then after only about a minute, he shut the oven off and made our sandwiches. He did this because he was in a hurry and there were at least three or four other customers waiting for sandwiches too. My friends "big and toasty" was "big and frozen" in the middle, and my sausage, egg and cheese was only warm and the cheese was still cold. We found this out in the car and due to use being late, we couldn't spare the time to go back. Next time (If there is one) I will check my sandwich before I leave. I suggest you do the same.

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5:29 pm EST
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Dunkin' Donuts mistreated

Stop at dunckin donuts many time through out my work day, I am a self employed contractor, 27years, and always look forward to great coffee and snacks, however, after todays experience I may never go back again. I stopped at a location inside of a walmart where the gentleman, jon l is listed on the receipt, took my order then litterly threw the receipt at me then screamed at me to go to the pick up window which was embarrassing in front of all the other people in the store, then I made a comment about treating customers with respect and I would be glad to come over there and show him how to do his job, then he followed me to the pick up window where he comes out from behind the counter and motions with his hands up to com and fight him. I grabbed my food and got out thinking this guys is a loose canon. I have never written a comment to any food place before, but I was so upset, as well as afraid of what might happen to another patron if this guy goes off again.

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4:14 pm EST

Dunkin' Donuts coupons scam

I am a college student who loves Dunkin Donuts. I had a very bad experience today when I went to get my coffee at my local Dunkin Donuts. My Dad always buys me the $1 coupons from Dunkin Donuts and when I went to use them to buy coffee, the employee working did not even recognize what they were and said that they were used already so he wouldn’t accept them. I have never heard of such a ridiculous thing in my life.

My father paid for these coupons and he would not even accept them! He then proceeded to embarrass me in front of the whole line and then told me that he was not going to serve me my coffee. I have never been so humiliated in my life. I am never going to buy Dunkin Donuts coffee ever again. This employee did not have a name tag and he would not give me his name when I asked him what it was. He was very nasty to me and I was so upset when I left the store. I am definitely going to Starbucks, because they have a lot more respectful employees who do not embarrass their customers. Also, they usually are more educated and knowledgable about the Brand and the promotions that are offered to the customers. I hope that Dunkin Donuts can train their employees more effectively so that unnecessary incidents like this one do not occur again to any poor, unexpecting customers who just want their morning coffee.

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3:57 pm EDT

Dunkin' Donuts not allowed to use washroom

My Jeep was stranded in the parking lot after I bought coffee inside of the Dunkin Donuts at LaGrange Road and 55th Stree in Countryside IL. While waiting for the tow truck, I needed to use the washroom and the lady behind the counter (I am saying lady to be nice... she in my eyes was no lady) refused to let me use her washroom. First she told me no that I could not use it.. then it was the toilet was out of service. What I would like to know is since she is there for 12 hours a day (as I over heard her tell other customers) what does she use to go to the washroom. This was completly unexcusable and I will NEVER go back to that location. This person has been rude to me before and I have let it go... but I cannot let this go. This happened on September 28th at aprox 8:30 pm and it looked like she was the only one there. I have shared this information with my friends as I dont want to see anyone else go through what I went through. Please remember... I was stranded...

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11:36 pm EDT

Dunkin' Donuts no flexibility on combos

I recently purchased a breakfast sandwich combo that is supposed to come with a coffee. I noticed on the menu board that tea costs the same as coffee, so I asked to substitute tea for the coffee. The store refused to honor the combo price and rung everything up separately costing me a dollar more. If tea was more expensive I could understand, but tea is routinely less expensive or the same price. I felt very taken advantage of.

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amulr76
Bossier City, US
Oct 10, 2011 1:21 am EDT

call india and complain about 1.00 and it wont do you any good. these are all owned by indian people and giving you coffee instead of tea, is too much trouble for them.

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amulr76
Bossier City, US
Oct 10, 2011 1:19 am EDT

get over it you ### it. she was just trying to be friendly, go eat at white castle you idiot.!

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11:47 pm EDT
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Dunkin' Donuts poor customer service

I went to the Dunkin Donut this morning & in the morning rush-hour of 8 am, I go for my regular coffee. I see 3 people working & there are few people waiting for their order. Out of the 3 working, 2 were just chatting & not doing any piece of work. The 2 people were one guy with a beard & a lady wearing a black hat & speaking in Arabic with the other guy. I don't know what was going on but me & the people with me in line were so fed up with this Arabic lady. She didn't knew how to work. There were 2 other people who were doing their work. I am not thinking of coming back to this store as i just received horrible service. I hope that the arabic lady gets fired & there's better service rendered. I wish the owner listens to me to save his/her store from getting ruined. Thanks.

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The_Guardian_Trilogy
Meriden, US
Dec 19, 2008 8:58 pm EST
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I have worked for Dunkin Donuts and have been a loyal customer for years. Never in my history of Dunkin Donuts have I ever wanted to scream at a DD manager. I have been dealing with this woman for the past couple of months. She's a black woman with far too much attitude for customer service and she keeps taking it out on me. She used to work over at the mall and is now at "Castle View" Dunkin Donuts.

I know it's not Burger King, but being a customer, if I want my coffee a certain way I should be able to get it. I have an issue with the sugar staying at the bottom of the cup, so by the time I get there, it's so sweet I end up throwing out about 1/4 of it. So I ask for my sugar to be melted before they put in the milk. She then asks, "Liquid sugar?" No, idiot, liquid sugar is only for iced tea. Not coffee. So I nicely repeated MELTED sugar. Her response, "Melted sugar in hot coffee?" With a snotty attitude, no less. "Whatever, " she says as she rolls her eyes at me.

Oh yes, another time with melted sugar in hot coffee! Back when she was working at the mall, I would stop over at DD's for a coffee during my shopping adventures. The first time I asked HER to melt the sugar, she looks at me with a confused look on her face, "Melted sugar?" At the time, I thought, like most DD employees, did not know how to melt sugar. I started explaining the process and was rudely interrupted, again, with far too much attitude, "I know how to melt sugar, " she snapped at me. Obviously stunned at the Bipolarness of her mood swing, I looked at her as to say, "What is your problem?" She rolled her eyes at me, made my coffee, and again, having a bipolar-menopause mood swing, sweetly said, "Have a nice day."

The coffee turned out the way I wanted it and I'm sure there's no spit in it, but as for the way she's been treating me, I'm fed up. There's no reason why I should be treated like that and especially for so long. One bad interaction, ok, fine, you're having a bad day. But if it's continuous, you need to be fired or you need to quit. She should NOT be working for Dunkin Donuts and I'm sick of seeing her. Hopefully Michael or AJ fires her. I'll love them even more for doing so.

By the way, she needs some type of medication to control that bipolar problem of hers.

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SlayerGal
-, CA
Sep 22, 2011 12:18 am EDT

Why you picking on the Arabic girl and not the guy with beard, too?

You didn't get your coffee? You didn't get served? Do you know if either person was specifically tasked to do your coffee and didn't do it, or were they just discussing morning business about what needed to be done?

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saeed shaffi
, PK
Dec 30, 2008 10:49 am EST

sucks

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saeed shaffi
, PK
Dec 30, 2008 10:40 am EST

donets r never a there 24 hours service is for no use

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6:00 pm EDT
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Dunkin' Donuts awful service

Three days in a row now I've had a simple order. I go to the Dunkin Donuts in East Hartford, CT. First off, you can't hear the other person asking about your order, but when they repeat what I ordered back to them it's perfect, so I know they can hear me. I order the same thing every morning, a sausage egg and cheese wake-up wrap and a large ice carmel mocha, cream no sugar. The first morning they forgot my wrap and put an insane amount of sugar in my coffee. The second morning she couldn't hear me and was giving me alot of attitude. They gave me a cold wake-up wrap and sugar again in my coffee and no mocha. The third morning was the final straw, I brought my boyfriend along so he could witness this. Today we just ordered the ice carmel mocha, his had cream and sugar and mine just had cream. We got them back, no mocha for either of them and mine still had sugar! Where do they get these people? I'm sick of getting my order wrong, and like I said, when they read my order back to me it's perfect. Whenever I go to starbucks they never once have gotten my order wrong. So I guess that's the solution, I'll pay the extra dollar so my order won't be screwed up.

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5:59 pm EDT

Dunkin' Donuts illegal workers, hazzardous cleaning habits, rude service

Unsafe, unhealthy cleaning habits. THe manager swept the store with a broom..while customers were eating. Instead of using a mop. Dust and debris could be seen floating into the air. He did not wash his hands after sweeping. And customer unknowingly came in to order coffee. He did not wear the gloves. THen he(manager) instructed the employees in a foreign tongue to empty the trash. THey complied and emptied the trash on top of another trash bin behind the counter in front of the open food.

THe workers were illegal. and did not speak any english to customers or each other.

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6:52 pm EDT
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Dunkin' Donuts caught them lying...

A colleague of mine bought a pound of a rare blend of kenyan coffee for me. Unfortunately, he did not grind it. So on my daily trip to dunkin donuts on sprinfield ave, new providence, nj, I ordered a few drinks (For my co-workers and i) and asked if they could grind the beans for me. The barista told me I would need to speak with her manager. Her manager, donovan, told me that they do not have a coffee grinder in their store. I quickly pointed out the coffee grinder that they do have and asked them again if they could grind the beans. They then told me that they have a grinder, but they could only grind dunkin donut branded beans.
I hate liars, therefore, this dunkin donuts lost my business and all of my co-workers!
Do not go to this store!

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diana716
Weare, US
Aug 18, 2011 9:00 pm EDT

You sound like your some idiot 18 year old. You probably can't even manage your own bowels. Grinding a different coffee will change the flavor of the next coffee ground. Which means your kenya blend will taste different if ground in a DD grinder. BTY, I can by Kenya blend coffee anywhere. It's not like it's anything special. LOL, just proves how stupid you are.

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AutoMichael
, US
Aug 17, 2011 10:00 pm EDT

Totally agree with the lack of customer service, three sets of packages were sent with my order and two of them were through UPS while the last was with Fedex. Apparently the Fedex guy couldn't figure out where we are and sent the package back the same day. In the past 10 days I've received no notice, refund, or anything that would imply that they are trying to remedy the situation. The phone line loops to an automatic disconnection and I can only submit one ticket for support at a time which is not receiving any response either. All I know is that someone signed for the return package 10 days ago in Tennessee and I can't get in touch with them. If not for this shipping error and lack of support, I wouldn't have a problem with these guys but that is where everything truly counts. Maybe it's time to take a trip to Portland, TN and make some face to face time.

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glitterboy
, US
Aug 17, 2011 8:55 am EDT

(sigh) Why must big corporations lie to us? It is so unnecessary and it would help their business if they were honest.

MikeJRYB
MikeJRYB
Scranton, US
Aug 17, 2011 4:17 am EDT
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Aren't most states At-will states? I believe some states have certain stipulations. Even so, I assume something like tht would fall back on the employee handbook if the company actually has one.

Regardless, if this guy were to fire his employees for going to a certain Dunkin Donuts, I'm sure his management wouldn't find that too appealing if they found out about it.

MikeJRYB
MikeJRYB
Scranton, US
Aug 17, 2011 2:54 am EDT
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I would've thrown away your coffee beans and spit in the garbage. What a strange request to get mad over. I hope all your employees head there on lunch and you fire them, then get your ### fired and sued for wrongful termination.

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babeemonsta
Torrance, US
Aug 12, 2011 11:33 pm EDT

i don't think that they should have lied to you, but i also think that yr request was ludicrous

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Christee
Chester, GB
Aug 09, 2011 2:47 pm EDT

Cannot believe what people complain about these days... Angry because they wouldnt grind ur beans? Get a life!

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Michael Berry
Sycamore, US
Aug 05, 2011 6:38 pm EDT

What do you expect? I don't blame them for not grinding your beans. You don't take a different brand into a store and ask them to grind it for you. Now it was wrong of them to lie about not having a grinder in the first place. They should have just told you they only grind Dunkin coffee. But in fairness to them they probably never had someone come in with such a bold request.

TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Aug 05, 2011 6:18 pm EDT
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Yeah like this site has any moderation.

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Seraph1na
, ES
Aug 05, 2011 4:01 am EDT

I would never expect them to grind coffee not purchased from that store. It was already said, but wth. Most grocery stores have grinders. You can also buy your own for very little. Walmart even sells them, and there is nothing better than a cup of fresh ground coffee.

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3:36 pm EDT
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Dunkin' Donuts unprofessionalism

The people at this dunkin donuts location are both rude and inconsiderate to their customers. It is obvious that these people have miserable lives and are unhappy... But to have the audacity to yell and berate their customers... I will never go back there or to another dd again. I find that at these locations you come across these people who like to outwardly reflect their own anger upon others. It is these people that are both unhappy and naturally volitale.in addition, the antisemitic remarks were something that I did not appreciate.

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9:10 pm EDT
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Dunkin' Donuts employees

Well visiting I heard one of the workers telling the other workers about his bad relationship with his ex-girlfriend running her down and he also told some of the customers about his problems and asked them if they see her and her baby to let him know as he wants the baby. And also how he had sex with a 14 year old before this one and he said at least he could shut up the 14 year old with threats but not this one. I feel this type of conversation shouldn't be allowed in the work place and getting his co-workers involved is wrong. Antoher time that I was in there he was talking to I believe was his girlfriend how he was involved in a home invasion and all of his co-workers covered for him. So he onlly got detained for two hours. I'm refusing to go to that Dunkin Donuts

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Update by Pokie1
Jul 13, 2011 10:40 pm EDT

Who said this is my daughter I have no idea who it is! It's hard not to hear when your waiting to be served or sitting down to enjoy a donut

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7:44 pm EDT

Dunkin' Donuts this is the 2nd time that the coffee lid to the coffee I purchased from dunkin donuts has come off

This is the 2nd time that the coffee lid to the coffee I purchased from Dunkin Donuts has come off; not with standing the sheer inconvenience of spilling coffee all over my person and the dayum floor and in my dayum car I paid for this maneur. I can't wait for a Starbucks to open in this area. You may pay more but at least the dayum cup stays on the coffee and I can enjoy the overhyped freaking coffee I purchased!

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jenny briseno
Chicago Heights, US
Jul 22, 2011 9:20 pm EDT

the dunkin donuts person named bob is rude to all humans! they are always selling old coffee .if im going to pay 2.40 cents i want fresh coffee .they think we are stupid and can't tell the difference. so we have stopped going to dunkin crap donuts.

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Nowayjose111
Del Mar, US
Jul 08, 2011 8:21 pm EDT
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Hahaha... really? Complaining about your cup lid popping off is like complaining about food escaping your mouth while you chew. Control yourself.

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1:43 am EDT
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Dunkin' Donuts unsanitary conditions

Today was one of those rare occasions when I was hungry and had passed by my neighborhood dd. I knew there was a dd close to my work site so, I decided to take care of my hunger pangs. I went to the dd located at the intersection of washington lane and ridge avenue in philly. The dd shared space with a convenience store. I stood back from the line while surveying the menu. Once I had narrowed my choices, I walked to the counter and proceeded to order. I had to repeat my order three times before we had clarity. I selected a vegetable egg white omelet on a plain bagel and a cup of black coffee. I stepped back and awaited my order. I noticed that the 'food prep person' was having difficulty deciphering orders and was making several mistakes. The cashier and the other attendant thought this hilarious and spent most of their time communicating between each other, trying to direct the party behind the counter, and rushing customers to make selections. While the food prep guy was trying to figure out who was to get what. I noticed in this melee my lonely egg white exiting the conveyor belt and laying lifeless on a tin sheet then a few seconds later the bagel appears from the toaster oven. Both items sat there for several minutes while the 'food prep guy' engaged in some sort of comedy of errors that totally entertained the other help. Just as I was about to request them to assemble my breakfast meal or I would need to leave. A customer behind me taps the shoulder of a gentlemen ahead of me to the left. He turns to see who had interrupted him, simultaneously, I was handed my order. The lady voiced to the other customer, ' I wanted to warn you there is a bug getting ready to climb up your pant leg'. He stomps his foot, and out from under the cuff of his pant emerged a huge roach. I am frozen in disgust and then I see the insect stroll across the floor. For the scientist, it was an anthropod hemiptera or giant water bug while fixated on the bug dining on tidbits that were on the floor... Another patron stepped out of line and on the bug which echoed that distinct 'pop' when smashed. Disgusted by the event, I said ' you need to exterminate this is a health hazard'. I received not response, just a fixed gaze as if I had moved my mouth and refrained from uttering a sound. There was no apology to the customers in line or any attempt to remove evidence of the dead carcass. I left totally disgusted and went to work... I pulled out my sandwich and I could not eat it. The specks in the omelet were reminiscent of something nastyand reminded me of what I think is roach residue! So I rationalized that the dd is more designed for making coffee. Well was I shocked when I took a sip of the brew and it was burnt... So today dd got free money from me and a complaint logged! I will not patronize dd again, this is my second complaint is less than 30 days. I am done and if you know like I know, you should be to or at least consider it! So when travelling through philly and if you happen to visit the dd at the location I listed dont but if you do inspect your food closely! Not only were the employees not customer friendly, they were impersonal, rude and had a total disregard for sound business practice and customer satisfaction.

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9:41 pm EDT
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Dunkin' Donuts employee

A employee named Monira shouts all the time and does not know a single word of English. She is always yelling in a language unknown to me. Whenever I step into the store she is always shouting in front of the customers and employee's. She has no manners towards customers as well, and I see her stealing tips sometimes -- or that's what I believe she is doing. She always speaks her language with a customer and she refuses to cooperate; causing the customer to complain but she show's no improvement. The store is an utter mess and the boss does not know how to handle the store, especially Monira. I saw the boss see her misbehave but he doesn't do a thing about it.

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donna nyquist
,
Oct 13, 2008 6:27 pm EDT

I witnessed an employee at the dunkin donuts at the steaming teapot in government center in boston berating a japanese couple trying to order. Although I could understand what they wanted, Lakisha scolded them for changing their order...it did not happen. I was truly embarrassed for our American representation of total lack of courtesy. Lakisha continued to scold a fellow employee for giving my daughter and myself the 99 cent late a few minutes before 2 pm. She was vicious in attacking this poor woman who was saying she would pay the difference which of course we didn't want. It was a very uncomfortable situation for everyone concerned and there was no reason for this. Dunkin donuts can do better than Lakisha.

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Mainer
,
Nov 03, 2008 9:13 am EST

My girlfriend and I stopped for coffee and a bagel last week at Dunkin Donuts in Dover, NH (across from Shaw's Plaza). We were amazed by the rudeness of the woman behind the counter. Her name was Gloria. She was by far the rudest person in customer service that I have seen for a long time. She apparently has trouble hearing, and instead of saying "excuse me can you repeat that?", she barked at us that we needed to speak louder. She went on to ridicule my girlfriend when she didn't immediately choose the type of bagel she wanted. I asked her if she was always this rude to customers, and she said that she wasn't rude at all. Needless to say, we decided not to complete our order, and left. We will not be returning to this location as long as this employee is there.

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jaxforprez
napervill, US
Apr 21, 2009 9:55 pm EDT

I walked into this location around 7:30 pm on a Tuesday night in between study breaks. I walked in prepared to order a coffee with cream (nothing crazy) and there were two employees behind the counter, one male and one female. As I walked through the door I noticed the female behind the counter tying up a garbage bag with a cigarette in her mouth. She looked up at me, annoyed, and then the male employee said, "I'm sorry we're closed." This is a 24 hour location, and like I said it was 7:30 pm on a Tuesday night. So I looked confused, and he continued to insist they were closed, and pointed to his coworker, who stared at me blankly with the cigarette still dangling out of her mouth. Completely trashy. At this point I realized even if they were open (which they were, because their hours were posted on the door, 24/7), that I did not want to receive any food or beverage from an establishment that a) has no customer service and b) where the employees smoke behind the counter. So I said, "Okay, fine." I turned around to walk out. At this point the male employee started shouting at the top of his lungs, "NO NO NO! COME BACK!" It was actually kind of frightening how loud he was shouting. I said, "No really, that's okay!" And I continued to walk out while he continued screaming after me.
This location has absolutely no customer service (I've had bad experiences here before as well) but this is the last straw. I have noticed that the quality and the service at Dunkin Donuts has really declined within the past few months. It makes me sad because I used to LOVE Dunkin Donuts. My friends would tease me and tell me I was a walking commercial for the company/brand. Over the past several months nearly every time I have gone into a Dunkin Donuts the experience has been terrible. I am through with them.
Take my advice, avoid this particular location at all costs.
Other problems with it:
- Never get the order right
- Don't toast bagels/breakfast sandwiches all the way
- Received spoiled milk in my coffee and the manager refused to replace it
- Rude employees

BAD LOCATION! AVOID!

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Dunkin Donuts West Palm Beach
West Palm Beach, US
May 12, 2012 2:53 am EDT
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News Flash --- WE ARE IN AMERICA! If you are going to work in a public place "IN AMERICA" you should be required to speak English! If they don't like it, they can go back to their own country. My mother is not from America and speaks another language, but guess what? She learned English when she moved here! She loves America and Americans, isnt that why everyone comes here?

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maria-nyc
Brooklyn, US
Aug 09, 2009 5:17 pm EDT

i went to a dunkin donuts in new york..1358 Pennsylvania Ave.. i went to the store..and i saw a lady she was cleaning the gerbage.. when she saw me coming she came in to the register. and asked me what i want. she didnt clean her hand at all. when she asked me what i want. i told her to wash her hand before she serve me. she start showing me her attutude. she told me she clean her hand. but i didnt seen her went to back. she just came in front of me. i asked her nicely she start yelling at me so badly.. then i told her who is the managger in here. i want to talk to her. she told me she cant call the managger if i dont want something i could leave the store. i was really embressed in front of other cuntomers. her hand wasnt clean. how can they got this kinda job? can someone tell me this. this food store they are not supposed to do that. i think dunkin donuts can do way better then this? the managger can teach them better. and when they do the cuntomer service they shouldnt talk any other language beside english. the employee was very rude. and disrespect person. her name was jui. thats what i saw.
please take care of that. thank you very much..

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myspecial
, CN
Jun 21, 2009 9:31 pm EDT

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It goes without saying, the mir 2 is still a gold-maker’s best friend. You can find all kinds of awesome mir2 gold tips like this in the Ultimate WoW Guide. It’s a complete mir 2 gold guide with strategies for making gold, leveling quickly and even the best PVP mir2 strategies. I have found it quite indispensible. Mithril is your mir 2 moneymaker. Engineering and Blacksmithing both need massive quantities of the mir2 gold, and it sells fast, and for a fairly high price. One word: Tanaris. You could travel around the whole thing, but I've found mir 2 gold much easier to start at Gadgetzan, and cut across the wow powerleveling desert to the start of the bug area, checking all of the little rock outcroppings on the wow powerleveling way. This wow power leveling place is dangerous, and I even die some at 45+, but there are a lot of wow power leveling spawns here. Travel along the edge, and then back along the outter boundry of wow power leveling, and then continue on circling the map. 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myspecial
, CN
Jun 21, 2009 9:29 pm EDT

{{[powerleveling->http://www.game-market.de]}}

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myspecial
, CN
Jun 21, 2009 9:28 pm EDT

i eat at dunkin donut almost every day soso[b][url=http://www.game-market.de]powerleveling[/url][/b]

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myspecial
, CN
Jun 21, 2009 9:27 pm EDT

i eat at dunkin donut almost every day sosopowerleveling

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harold g smith
wpb, US
Jun 21, 2009 9:19 pm EDT

you are business to make money not to judge people because of how they appear in your store

Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Contact Dunkin' Donuts customer service

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

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