Dunkin' Donuts review: poor service 16

when me and my mother went to go order food we asked for a 6 dozen of doughnuts we got 2 strawberry frosted, 1 chocolate frosted, 2 french curler and 1 manger special. the worker gave us 2 powder sugar 1 chocolate frosted 2 manger special 1 Cream filled chocolate frosted and we got a sandwich and it had too too munch pepper.

The dunkin donuts in bloomfield ave next to staples in Bloomfield,NJ has a very poor service. Its bathrooms are disgusting. The manager can't even speak English nor can't serve a costumer. He has a very bad attitude toward the workers and the costumers.The service is slow, and they don't have enough people in the counter. It is a shame that the service of this store has change so fast. It looks like as if the manger of the store was not certificated by Dunkin Donuts.
Please attend to this matter as soon as possible.

sincerly, a daily costumer

Every day I go to this Dunkin Donuts and every day they screw up my order. Today was the same girl at drive thru as yesterday, her name is Samantha. I gave her back the back with the incorrect order in it and she called me a ### and proceeded to stare me down as if trying to intimidate me. She is the sister of the manager and when I called to make a complaint, the manager Jamie blew me off like it was no big deal. After speaking to other employees of this establishment I have learned that the manager Jamie has hired her friends and family. Since doing so, the service of this establishment has gone completely downhill.

THIS COMPLAINT IS FOR THE STORE AT 109 E Main St Bound Brook, NJ. Phone: [protected]

Evertime a family member or I go into this spacific Dunkin Donuts we are presented with the same accuring issues. They NEVER get the order correct and you stand there waiting for your food while the person behind you that ordered after you is getting their food first. When they come out with a bag thinking its what you ordered they argue over wheather or not you ordered what you say you did and make you look like the bad guy. Its embarrasing because when i go there i know what i order and when they come out with less then what i asked for because they are more worried about asking if you want to add a coffee to the order for .99 rather just allowing you to make the order you want while making sure they are doing their job by making the order correct its a little upsetting.

Here is what happened, While i was there i purchased 6 items which were divided into two orders. The first order was 2 everything bagels with cream cheese and two jelly donuts. He asked THREE TIMES IF I WANTED TO ADD COFFEE TO THAT, i responded no thanks all three times. After that order was completed my mom and i stepped to the side while the next customer ordered their food. While standing there we decided to make a second order which consisted of two egg and cheese wraps. A lady came out from the back and gave us a bag with ONE bagel in it. I said sorry we ordered two, she said yes the second is coming out. Then a man came out and presented us with a bag that had TWO bagels in it along with the second order we placed ( 2 egg wraps), he ripped the first bag out of my hands that had the one bagel in it, then switched the bags that held two bagels inside with the bag that had one bagel and said this isnt for you, you ordered one everything this is for the next customer then handed it over to the next customer. So i said well we never got the second bagel we ordered. He said alright hold on one second, checked with the cashier and said a second one was never ordered. They made a HUGE deal about it and the MANAGER gave my mother and i a dirty look while we were walking out. The cashier who rang us up approched both my mother and i and said " Mam, i only charged you for one bagel not two". I responded to him " i made two orders that was my first order and my mom stood next to me and heard me tell you i wanted two bagels and two jelly donuts. Needless to say he claimed he didnt charge me for two bagels. If he had been paying attention and not pushing more orders on us he would have correctly completed the order with no issues. I will NOT be returning to this location and I WILL put word out on the bad service and the dirty looks i got from the manager.

The customer service at the Dunkin Donuts I went to was very poor. The lady rolled her eyes at me when I asked if I could have a bottle of water at the drive thru. I asked them to put cream and sugar on the side, because they always overload their coffee with sugar. She handed me the sugar and creams in her hand, instead of putting it in the bag with my bagel. I checked the bag and they almost never put the coffee stirer in there. Not to mention they filled my cup up to the brim, making it not only difficult to even put cream and sugar in there, but causing hot coffee to overflow. The coffee was also very nasty and old, like brown water. It wasn't coffee but coffee flavored brown water

I WAITED IN LINE WITH FIVE PEOPLE AHEAD OF ME. THE LADY IN FRONT OF ME PUT IN HER ORDER AND PAID THEN STEPPED ASIDE. HER FRIEND THEN CAME FROM THE SOMEPLACE ELSE IN THE THRUWAY PLAZA, GOT IN FRONT OF ME AND STARTED ORDERING . SHE NEVER WAITED IN THE LINE AT ALL. WHEN I INFORMED THE DUNKIN DONUT CLERK THAT I WAS NEXT, SHE SAID THE WOMEN WAS NEXT. I THE INFORMED THE DUNKIN DONUT CLERK THAT THE WOMEN NEVER WAITED IN THE LONG LINE. THE WOMEN WHOM HAD ALREADY PAID AND WAS WAITING FOR HE ORDER TURNED TO ME AND SAID THAT SHE WAS WITH HER. I INFORMED ALL OF THEM THAT I WAITED IN LINE AND EVERYBODY ELSE IN BACK OF ME HAD WAITED IN LINE. I THEN TOLD THE CLERK THAT THE WOMEN'S FRIEND HAD ALREADY PAID AND HER FRIEND NEEDED TO WAIT IN LINE. THE CLERK DID NOT KNOW WHAT TO DO SO SHE TOOK THE WOMENS ORDER. I LOOKED BACK AT THE LINE OF PEOPLE WAITING AND THEY WERE ALL SHAKING THEIR HEADS IN DISGUST I THEN HAD A CHANCE TO PLACE MY ORDER AND RE-INFORMED THE CLERK THAT AGAIN THE WOMEN HAD NEVER WAITED IN LINE AND SHE WAS PAYING SEPERATE FROM HER FRIEND. THE CLERK LOOKED AT ME AND SAID "OK" SHE NEVER EVEN APOLOGIZED. I FELT CHEATED AND DISCRIMINATED AGAINST. THIS IS JUST ANOTHER HORRIBLE WORKER AND SERVICE I HAVE RUN INTO AT SELECT DUNKIN DONUTS STORES. I WONT EVEN GO INTO THE HERKIMER NY DUNKIN DONUTS ANYMORE. THE SERVICE IS HORRIBLE, THE MANAGEMENT IS HORRIBLE, THEY SCREW UP THE ORDERS ALL THE TIME AND THEY ARE HORRIBLY DISORGANIZED. ONCE I STOPPED THERE AT 7:30 AM AND THEY DID NOT HAVE ANY DONUTS YET. HOW CAN YOU HAVE DONUT IN YOUR BUSINESS NAME AND NOT HAVE ANY DONYUTS AT 7;30 IN THE MORNING. NOW I HAVE TO ADD THE LITTLE FALLS NYS THRUWAY DUNKIN DONUTS AS YET ANOTHER HORRIBLE DUNKIN DONUTS. I'VE BEEN STOPPING MORE AND MORE AT TIM HORTONS AND STAR BUCKS. NEVER HAD A PROBLEM IN ANY OF THOSE COFFEE CHAINS. DOES DUNKIN DONUTS REALIZE HOW MANY MILLIONS OF DOLLARS THEY LOSE EVERY YEAR BECAUSE OF POORLY TRAINED STAFF AND HORRIBLE SERVICE. I HAVE HAD IT WITH DUNKIN DONUTS!

Well most of the time i go to the dunkin on cowesett ave. in west warwick r.i.they dont listen very well an mess up orders an huff under there breath to fix order come they get paid to make the coffee cant even do that right !

Walked in when there were no other customers and was ignored by the one person wiping down the tables. When finally attended to, the attitude was cold and unfriendly. One would expect from a food service organization to be at the very least greeted and told someone would be with you in a moment, but instead it felt like I was an inconvenience.

And if they are out, then you waited too damn long.

you should of left, and went to another donut shop, like southern maid where they treat you right. poor customer svce sucks. they dont deserve any business when they treat customers like ###!

i hear you, cowboy. whenever i order from dunkin donuts, those lil peckerwoods behind the counter eye me down like they want to take me in back and take turns sodomizing me with a spatula, throwing cold custard at my pisser.

thank you pobarjenkins.

another bully?

This is Rose from Avon Products INC. at 8119 S.Pulaski. I had sent my son to Dunkin' Donuts to purchase coffee and redeem his coupom the first visit. The second time he went to redeem another coupon for Ice Coffee.
The third time after a few hours he went back to redeem another coupon for donunts. The fourth time he went back for Ice Tea. He was told than, not to come back to the store. I do not believe that Dunkin' Donuts will not allow somebody to redeem their coupons in the course of the day also they always run out of iced tea and whipped cream.Dunkin' Donuts 8200 S Pulaski, Chicago Il 60652

slicktick66@yahoo.com

Go directly to Dunkin Donuts with complaints if you really want to get them resolved. This here is just for venting to the world.

Complain here:

https://www.dunkindonuts.com/aboutus/contact/Feedback.aspx?type=2

Hi my name is akeem i work at 1 of the many dunkin donuts in baltimore. Ive been working with the company for almost two years now i have to say it is terrible. I know what your saying why dont i just leave but bills dont pay there self. First of all my manger dont pay us on time. Were surppose to be paid on friday but are check arent there until tuesday that following week. Second of all there only two african-ameracins working at this so called store and we make less then every one. I have made 6.50 for almost two years now the other female makes 6.15. i dont think thats fair because I my self works over night which is mandorty for a raise. Everyone else who is currulty employeed makes 7 plus.