Dunkin' Donuts
reviews and complaints

Im currently employed at a dunkin donuts owed by Ray messier, to make a long story short i worked at dunkin donuts 6 years... one with Ray he has a genreal manager ED Amaral he is the most disrespectful boss i have ever had... he yells and swears at you, talks down to you, yells at you in front of customers, locks up your personal items for months at a time and wont give it back... I have never been treated like this by no one... its just not me its all my co workers as well the he does it to even my boss... someone please help cause the owners dont do nothing to help...thanks for your time...

Address for corporate
Bedford st, Bridgewater ma 02324

I go to the ware, ma dunkin. I asked for a senior discount on a thursday and they told me that the discount is only on tuesday? No where else is this.

I went to the mobil dunkin in holden, ma. I asked for two ice coffee with no ice and senior discount. The lady said that I could not get a senior discount, because I had no ice in the ice coffee? No where else has this happend. Is each store not for the consumer anymore? Will not go there anymore and am being turned off. I have always been a dunkin customer.

I have been to many Dunkin Donuts over the years but never have I been to one as poorly run and dirty as the one on SR 54 in New Port Richey Fl I think the address was 7635. The employees were not helpful, there was garbage and food all over the floor, every table was dirty and even the ice cream on the baskin robbins part was gross and contaminated looking. The raspberry ice cream actually had an ice cube dropped in the top of it that looked like it fell out of a latte of some kind. It was brown. I waited for a while for help while 8 employees were working, was ignored and finally left. The place where sandwiches were being prepared was covered in many seeds from bagels. I watched a girl prepare a flatbread right on top of the seeds. Are you aware people have allergies to some of these seeds? I personally think Dunkin Donuts is the best coffee ever but would never recommend any one to go to this store again. Filthy and poorly run. Someone needs to retrain these employees.

When you buy gift cards there watch out! They give you a receipt and a card but they do not give you the card that is acticated. Instead, they take your money and give you a card that is not activated. I have the receipt given and the card and the last number is off by one digit.

I was wrongfully terminated from dunkin dounts on broadway. I have been working for dunkin dounts for about 3 months. I have been late twice, and have been written up once prier to my termination. A customer call and complainted that she didnt recive her complete order. I was on drivethru cash, and cashed her out and gave her coffee. When seeing if her food was ready she grove off without reciving the rest of her oder. She clames that I was clowning around and thats why she didnt get the rest of her order. This was untrue because I even stood outside to maybe see if one of my co-workers might have pulled her up.in trying effort to complete her order. One co-worker was sent home and I recived a write up. I finished the rest of my shift and went home. Upon the next day I was called by the manager at 9 in the morning and was told that I had to be let go. I belivie that this was unfair and that proper procceders was not followed. I would have liked to see the tapes. I would have liked to have been called into the main office and asked my side of the story. None of that was done.

I was in Dunkin Donuts on January 10, 2010 and I always drink my coffee and tea with a straw and so does my husband and daughter. All three of us had a horrible taste in our tea. We asked each other does this taste funny and we all replied yes. It tasted like lacquer. When we took the straw out of the tea and replaced it with one of our straws the tea tasted fine.

Where are these straws coming from and are they based with lead paint. They are orange with a stripe. They must have some sort of coloring in them to be orange.

I have been work in this Dunkin Donuts for last 1 and half year. This franchisee is owned by Indian.

As known to me, they have been hiring illegal immigrants (one with Social Security) for last 5 years. Even now, few of them are working here, with out social security.

My question is, I have heard that Dunkin Donuts' have a program called "Basic Pilot Program" to make sure no franchisee hires illigal workers. But it seems like a to-look-good rumor.

If Dunkin Donuts are strictly following the Basic Pilot Program, What action will they take to those franchisee hiring workers without social security ?

I live in jeddah, saudi arabia. And every friday afternoon I visit the tahliya branch for donuts. Its very strange that every time I go there for glazed donuts they are always out of glazed because they only make one tray of glazed in the morning and maybe another in the afternoon, at least this is my understanding. And to my surprise that glazed is available at krispy kreme at any given time of the day. Also, by the way kk is gaining ground and they are every where. So please do something about this. I want to go to my favorite donut shop, dunkin donuts, and find glazed donuts at all times.

There is a Dunkin Donuts in Quincy, Ma on Sea st. I am a regualer at this store and it has great service with the exception of the Managers. When i go there I am on my way to work and i expect to be in and out with a perfect cup of coffee. Its early in the morning and busy so why is there only one crew member working up front, bouncing back and forth as fast as she can from coffee to ringing in the order to getting the donuts. Hey i thought mebey there short an employe today but im there everyday and now i relize what goes on. There is a manager that should be up front that has wondered down the back "hanging" out with her boyfriend/husband/ baker. This is unfair. A crew is slaving back and forth with a line of 10 people and all the managers & baker are in the back having a great time. I have taked to some of the crew to get a lil info and the whole time there doing nothing, there all reciving tips (when there doing nothing). I feel bad for the workers that work in the morning shift. When the managers are up there working together one on coffee and one on the register, all they do is gossip. This person that person blah blah blaH. HOW ABOUT YOU SHUT UP, CONCENTRATE SO I CAN GET THE RIGHT COFFEE FOR ONCE?!" Is what i feel like yelling at them. This dunkies is unbelivable, the crew works so hard in exchange to share there tips with a bunch of lazy need to get fired managers. I became friends with a young lady that worked there and all the stories she has told me, woah ! my heart goes out to all you hard workers, you deserve better. And PLEASE if your looking for a job stay away from the dunkin Donuts on Sea st in Quincy, Ma!

11/12/09

I'm complaining because my manager Maria decided to withheld my check. I believe it is illegal and against the law for a manager to commit this act. Instead of her discussing why she wants to hold my check, she dismissed me early this morning when i came to work and gave me no information about being written up or anything. She has done this to many ex-employees before they quit the job. I dont want to quit or get fire because i think is unfair that she treats people like that so they can quit on their own. I heard from my ex-cooworkers that she starts writtin up and then she would cut their hours until they have no days to work. This act would make the employee quit on their own. This person is a very rude individual to co-wookers and to customers as well. If there is any information or any way i can fight this injustice my e-mail is [protected]@yahoo.com.

I had been a great employee for dunkin donuts in berwick since may of 2009, when I first started there, there were a few things I had noticed
but new owners were going to be taking over and making great changes. Except for some odd reason they kept the manager on there who doesnt know her head from a hole in the ground. I have worked for dunkin companies for many years and knew how things were run but not at this store. I had to take off of work for being sick and instead of her simpathizing she yelled at me. so I went in that day only to get weird looks from other employees, when I had asked another employee if they would like for me to work for them on one their days she kinda just looked at me and said no I would have to see this manager. From what I have seen and observed this manager talks about other employees behind their backs to other employees and then she punishes that employee with the schedule. I am a very hard worker and I was comitted to this job but to have to work in a place like that was riduculous and I can only hope that the new owners see exactly what kind of manager she is and do something about it. People I work with say they get anxiety if they are sick and have to call in afraid of what she would say. also I thought you were supposed to be able to get in touch with your manager 24/7 but at this shop its only when she is there. she has a number up but is never there. I am just asking the new owners to please talk to some of the employees and get their feedback on this manager.,

The photograph is the cockroach that was in my coffee this morning. In fact, I had nearly swallowed it, when I felt something slimy and strange in my mouth. Luckily I spit it out.

This is the Dunkin Donuts at 2001 Chestnut St, in Philadelphia, PA.

I spoke to the manager, who said that pest control just came the day
before. She had nothing to offer except to replace my cup of coffee,
which is not what I'm seeking for. What I really want is an apology
and a promise to the customer that the store will do everything it can
to ensure the safety and quality of its products. Is that not too much
to ask?

I've been going to this same Dunkin Donuts for about a year now, almost every morning on my way to work. Normally, the people who work there are very friendly, always get my order right, not to mention have good quality muffins.

This morning however, there were different people there. While the woman who took my order sounded nice enough, she didn't tell me my total and there was a semi-long pause before she told me to drive up. But whatever; not that big a deal.

When I got up to the window, I was only charged for my coffee, no muffin. (It was only after he hadn't given me a muffin, that I realized he also hadn't charged me for one.) So I said "What about my muffin?" and he apologized for having not rung that up, and fixed it. Really, he seemed like a pretty okay guy overall. Although he kinda gave me some attitude when I said "Oh, I probably didn't get the combo discount, huh?" (Really, it's only 10 cents, not that big a deal.) He paused giving me my change, and then handed my the coin part of my change saying, "There; now you have it."

He short changed me ten cents. Twenty if I include the combo discount.

So overall, it was a pretty disappointing trip to DD. But hey, I got my muffin, right?
Well, they gave me the wrong kind of muffin. Not to mention it was really dry... Really, the only thing they did right was my coffee.

Normally this Dunkin Donuts is really dependable! I'm gonna give them another couple weeks and see if things have improved.

My name is Marvin King and I am from Philadelphia. Prior to writing this complaint, I was an avid Dunik Donuts (here on out will be referred to as DD) coffee drinker. On 9/19/09, I went to my local DD for a cup of coffee, (7500 City Ave., Philadelphia) but instead, I witnessed an act done by a DD employee that I could not believe. While I was waiting for service inside the DD store, I observed a female employee (Name unknown and Of Indian Descent) accidentally knock a plastic bucket full of coffee stirers on the floor. She kneeled down and picked them up. I assumed that she was going to throw them in the trash, since they were no longer usable. Surprisingly, the young lady placed all of the stirers back into the bucket and placed the bucket on the service counter. I yelled over to her, "Excuse me miss, you can't do that." She just looked at me and began speaking in her native tongue to one of her co-workers. Again, I chimmed in, "You can't do that to people." "You have to throw those away." When I saw that she didn't throw them away, I began to tell everyone who came into the store and in the parking lot, not to take a stirer if they bought coffee or some other beverage that would require stiring. Needless to say, I am no longer a patron of DD. I work for an organization consisting of 7, 000 employees, and I am going to make it a point to share this experience with as many of my co-workers as possible.

There must be an inquiry into this matter by the proper authorities, before someone developes an illness from the unsanitary practice that I unfortunately witnessed.

I am available for further comments or follow-up, should there be a need by the company's administration.

Marvin King
1643 Ashurst Rd.
Philadelphia, Pa 19151
[protected]

Recently I noticed that Dunkin Donuts are either creating unpublished prices or just plainly over charging customers. The first time I realized it was when I ordered a small black coffee with whip cream instead of cream, while at the Dunkin Donuts by Cederbrook mall on 309 in Philadelphia. They charged me .75 cents for whip cream. They never give you a receipt because they are either creating a price or adding additional charges not posted. The second time, I ordered a plain bagel with butter and was charged .50 cents for butter. Where are these prices posted? How are they regulated from store to store? Or is it just to cover the overhead needed to buy another Franchise. It's where ever you go, today 10/3/08, I was at the Dunkin Donuts in Camden, New Jersey (16 S. Broadway); I ordered Hash Browns (a side order). They are posted to sale for .75 cents. However, when told my total I was charged $1.38. I asked for a receipt, which took a minute and asking for it several times, it showed I was charged $1.29 plus .09 tax. Most of these stores are run and own by persons who do not speak English as their first language, so when you question them they pretend not to understand you. I wonder, at the end of the day what is the total of the additional profits from cheating customers all day? ASK FOR A RECEIPT AND SEE WHAT YOU ARE BEING CHARGED AS WELL AS JB (JUST BECAUSE) ADDED CHARGES!