Dunkin' Donuts
reviews and complaints

I am a driver and I drive past this Dunkin Donuts at least 5 times a week. I often stop for a donut or a sandwich between 9:30 to 10:40PM at least 2 times a week. I have had really good service until recently when on 2 occasions in the last 2 weeks I have placed an order at the drive trough speaker only to get to the window to be told that they don't have my product. The second time I went completely through the process of paying and waiting 4.5 minutes only to be told that they couldn't fix my sandwich because someone had already washed a pan or something they apologized and gave me my $$ back. But they could not give my time wasted back.. I was OUTRAGED! I can understand that close to closing time that something is unavailable. That is fine. But DON'T WASTE MY TIME WAITING TO FIND OUT THAT YOU ARE UNABLE OR UNWILLING TO WORK ON MY ORDER! This last incident occurred December 5, 2016 at approximately 10:40PM

Store #35202 Order #141
Manager Ronnie K. Called the police on me because I had a legit complain... He discriminated me, and also racial profile me. I am a daily customer and I am very disappointed at the service and the experience over all. I am honestly considering never coming back to DD, after this traumatic experience. I don't want this to happen to other customers.
As part of my daily routine I went to DD to order a Cappuccino. It's usually super hot, so I don't taste the coffee to at least 10 minutes after ordering. By the time I got home I realized that I was served just MILK, there was not even an ounce of coffee in my cappuccino. I have been a DD costumer for so long, that I know the quality of the product I am purchasing. I understood that maybe someone made a mistake, by the time I picked up my kids from school I decided to go back and make the manager aware of the mistake. I was also considering that maybe a machine wasn't working properly and they weren't aware of it. I spoke to Ronnie K. Ronnie introduced himself as the manager of the DD, I explained to him very politely the situation, As expected he made me a new coffee. When he handed to me the new cup, the cup was spilled all over, he seemed a little upset at the fact that, me as a customer took the time to go back; to make DD aware of the quality product they were selling wasn't even near the standard. Ronnie K. Handed the coffee to me in a very rude way, he didn't even say thank you he just walked away, I was going to wish him a happy holidays and he just left me talking to myself, very rude. I drove off the store, once again the cup was extremely hot, I was under the impression that finally I was going to be able to enjoy my daily cappuccino. And once again Ronnie K. Served me Milk. At this point I got very upset, I know what DD brand consist of, I have been a customer for so long that; I was so disappointed at the situation, the manager Ronniw was extremely rude, unprofessional. I took upon myself t make sure that Ronnie knew that I as a customer was very dissatisfied, I drove all the way back to the store for the third time, but this time I walked inside. I asked ROnie for my receipt, BOTH TIMES I ORDERED NEVER RECIEVED A RECEIPT. I know my rights as a customer, and according to Consumers Affairs I am entitle to a receipt at every purchase. Ronnie K. denied me a receipt and started questioning me very rudely. I feel discriminated by the store manager, I am Spanish. And I believe that he was racial profiling me, there were other people at DD, and they were asking him to "CHILL". Ronnie K was being very unprofessional, rude and racist. DD is a well known national brand, and the store manager behavior is unacceptable, I am sure that if my complain goes up to higher rank levels Ronnie K will be retrained. Me as a customer expect the best shopping experience wherever I decide to shop. I ever intended to be treated this way, I am very disappointed at DD for hiring people like Ronnie K that insults and mistreat customers while wearing a name tag saying "MANAGER". I am spending all this time, because people like him should no be wearing the DD uniform, People like Ronnie K. Don't deserve to have a name tag saying "Manager", People like Ronnie K should be either fired, suspended, or retrained. I don't want Ronnie K treating anyone else like this. I have rights as everyone else, I am a customer and deserve respect like everyone else.
When I started to tell Ronnie K, That I knew my rights and that he should no be treating me this way, he asked me to leave the store
Ronnie K" Get The F*** out of here, Get out"
following it with curse words against myself, telling the other employees to shut up.
He finally called the Police and threatened me to be deported. I am an American Citizen and should not be threatened by no one. I am totally disappointed and I am forwarding this complain to my lawyer. DD employee made me feel completely uncomfortable, discriminated and I am honestly thinking on never stepping a foot in any other DD.
I believe the Corporation deserves the chance on making this right.
I believe that the company I have been a customer of for so long will at least try to make this right.
At the end I asked "Sammy" for a pen to write the employees names
Sammy said to me "HE IS AN A** HOLE"
I believe that Ronnie K, Mistreats employees as well ...
I expect a phone call as soon as possible. Please don't allow Ronnie K, to mistreat any more customers.

On November 5, 2016, between 3-4 PM, I was meeting a friend at the Store located at 6110 Woodland Ave. Philadelphia, Pa 19143. I'm not a stranger to the neighborhood, I grew up and went to school here. I spent time in the military and returned to the area. What was really disappointing about this incident was it didn't and shouldn't have happened. (Training and Management on site) Upon my arrival I noticed how filthy the dinning area of the restaurant appeared. Initially I only made a comment to the person I was meeting there regarding the condition of the floors and tables. I didn't involve the store staff, I was looking for someone that appeared to be the store manager or store owner. After observing that there was only two store employees working, I gave this situation the benefit of the doubt. (Short handed) They were moderately occupied between the front counter and the drive-thru window. However, when the customer volume decreased, the store staff did not effectively utilize their time. Holding conversation between the two, while moving at what appeared to me as a relaxed, unmotivated pace for the very visibly ignored condition of the dinning area. One of the employees began to sweep behind the counter, again in an unmotivated pace or showing any urgency for the deplorable condition of the customer area. What this implied to me was this was an acceptable condition and that we were not going to comment regarding this condition. When I could no longer sit and watch this poor display, I approached the two young men working behind the counter. I excused myself and asked if one of the was the store manager. The responded that the was no manager on duty, that they were the only one working. I asked in calm non-confrontational manner and tone, "If they had to eat in this dinning area, would they feel comfortable with that?" Only one employee had a response. After giving reasons and excuses as to why the dinning area was in the condition that it was in, and that there was only the two of them working, they really didn't have the time to do the needed maintenance. Again, I carefully shared with this young man that what he was doing was giving me, the customer, was a bunch of excuses and didn't answer my question, I repeated the question. After some consideration, he responded, " No he wouldn't eat there either, " I offered them some advise regarding their responsibilities as restaurant employees, having once been on the side of the counter in similar situations. Only one of them had a response regarding my advise. (African American male) He continued to attempt to explain why this condition existed and that he had only started at 12 PM. (Only 3 hours before) I explained to this young man that I was only offer him the advantage of my age and experience; he continued to make excuses, not receiving any of the advise I attempted to offer my hand as a kind gesture, he reluctantly complied. The other young man returned to the back while I was having the conversation with his co-worker. He didn't respond verbally or otherwise.
Following our conversation, the young man that I spoke with responded by continuing sweeping out into the dinning area. I returned to my table and observe him sweeping while my friend used the ATM machine. During this time two young ladies entered the restaurant and began conversing with the young man sweeping. He continued to sweep, now distracted by conversation with these young ladies.
I returned to the counter to offer some more advise to the young man who had disappeared to the back of the store during the previous conversation. I shared with him that they need to be more vigilant regarding their attitudes regarding the customer and the condition of the store. Giving him the benefit of my experience as a mystery shopper. He responded very wisely, and maturely.
I walked to the door waiting for my friend, holding open the door, waiting to exit the store during which time the two young ladies finished their conversation with the young man who was sweeping. The first young lady excused herself and thanked me for holding the door, the second young lady exited not saying anything, intentionally bumping into me with attitude as if I offended her. I responded, "excuse you!" She responded in a less than favorable manner. In response to the altercation I was having with this young lady, the employee who was sweeping exited the store to approach me in a very confrontational manner, explaining regarding this matter, that the young lady, (I now make this reference reservedly) was his girlfriend and if I had a problem it was with him. I explained that he needed to "check" her not me.
The difficulty I'm have with this whole situation, other than the obvious, is that I am a man of color which grew up in this neighborhood, served my country, paid my dues to both my neighborhood and country, and being visibly older than all involved, I wasn't shown any respect or gratitude for offering the benefit of my age and experience, and was threatened by both your employee and his girlfriend. This should never had happened. You should encourage a zero tolerance regarding you employees conduct. That they conduct themselves in a more professional and mature manner. I nor any other customer should ever be or feel threaten as a result of patronizing your establishment

I get iced coffee abou2-3 times a week. The coffee is always too weak and taste like water. I ask for sugar and they don't put any in.I also have co workers with the same complaints. One has actually stopped going there because of this. The employees need to make sure they are making them right because you are losing business.

I've been drinking macchiado from DD for 3 years. I have to because the coffee at DD is a watered down version. Macchiado is made with espresso and had a good coffee flavor. About a month ago, the 2 DDs near East Stroudsburg, Pa. started selling a watered version of the macchiado. It tastes like their coffee. I'm going to start driving farther away to Starbucks. I'm so tired of corporate greed. Shame on Dunkin Donuts.

The Dunkin Donuts, 3055 Schoenersville Rd, 18017 yesterday didn't have toilet paper in the bathrooms. Had to use napkins, no soap to wash our hands. Then went to order a macchiato and the espresso machine was down. They didn't have cookies and some other products that were on the menu. Then this morning I used the to go app and ordered and iced macchiato and paid through the app. I got to the restaurant and it wasn't ready. And had to wait 10 minutes or more making me late for work. And then on top of it the drink tasted horrible. This is the only Dunkin Donuts on my way to work. And it is poorly taken care of. Sorry for the complaint. Usually I never send o e but the last 2 days has been one bad experience after another.

After paying John a compliment about doing his job better than his predecessor he spazzed out on me and later lied to his district manager that I raised my voice to him and got me, for no reason, barred from going back that DD location. John has been there less than 1 month and has already become the reason for losing regular customers and their business. What seemed like a nice place to go to hang out in the evenings isn't anymore. The cocky attitude he gives customers, when he decided to make himself available, is highly unappealing. It's unfortunate that he is the only one who waits on customers for their orders.

I work at Dunkin Donuts in Mattydale NY, I have employees at work that are fighting each other at work in front of customers. Swearing screaming and throwing head sets in front of customers who are not getting any warnings or write ups. But today I had a family emergency and my manager calls me to tell me she's suspending me when this is the first time I have called in. I am a very hard worker and have had to do many employees jobs as well, I take my job seriously and not only am I being treated with disrespect, my manager wants to suspend me only after I work the [censored]fs she needs me too then says she will suspend me next week. Over a family emergency. I believe when you work for an employer that the managers and. Assistant managers should actually be working as well, taken their job seriously and not treating their employees as if they aren't good enough if something happens in their life, that they should be treated with just as much respect.. As we treat them with respect. I don't believe it's fair I get threathen with suspension but yet assistant managers and employees can fight each other and nothing is done to them. Poor managmanet!

Service is great but I specifically go before 6 am so the same guy, Kenny I think, makes my drink. He makes the best chai - a FULL cup, it's hot, isn't filled with foam and it's delicious! My complaint is the cost yesterday it was $2.59, which I thought ridiculous, but today it was $2.80 a $.21 hike in one day absurd. Seriously $2.80 for a cup of hot milk with a flavor packet...See ya Dunkin!

Management for stores located on Neil Street in Champaign IL : The manager bullies and slanders the employees in front of customers. Yelling and screaming at them when customers are in the store. State they have complaints when they do not, accuses and seeks to embarrass employees with lies. Most of the mistakes are made by the manager who does not own up to her mistakes or make apologies to her customers for her errors. Manager is rude to customers in the drive up lanes.

Dunkin donuts Egypt actually is not selling donuts because every time iam visiting it, they are out of donuts and when I asked how come I was told that they sell only half an hour a day as they did not expect a lot of people when they opened so they are out of raw material .What a shame and disrespect I think its better for them to close until they are ready to receive customer.what a disappointment and failure.

This used to be my go-to dd, that is until they made casey the manager at the 1414 newport ave pawtucket ri 02861. She is very rude, talks crap about people to the crew and customers, fires people then says they quit, hangs out with her assistant manager and crew outside of work going out drinking which has her having her "favorites" at work and they're the ones who get all the hours and special treatment. She knows crew members smoke marijuana on the clock on the property and says nothing but "don't get caught". If she doesn't like you she will cut your hours/make your life hell til you quit. She has been heard saying shes untouchable and nothing will happen to her. She lies left and right to everyone including her district manager to make herself look good and like she does nothing wrong. Plenty of customers say they can't stand her and wont go there.

In light of the recent dunkin donuts employees who harassed police officers I will no longer be spending one dime at any dunkin donuts location! Like most people of my generation I grew up on dunkin donuts, in light of the ignorant, unprofessional behavior of it's employees and their despicable treatment of our esteemed law enforcement community, my three children will not be growing up supporting this business! I am not related or associated with any law enforcement officers, I am just an informed, educated and reasonable member of the community who knows that if it was not for these brave, selfless, law enforcement professionals, our communities would be a cesspool of corrupt, lawless individuals. We all owe our law enforcement professionals the respect and admiration they deserve. Shame on dunkin donuts for hiring such undesirable employees and shame on their parents for neglecting to raise educated, respectful young members of our society!

I have had a reward card for over 3 months now, i accidentally pushed auto take out. . . Up tail this month, august 2015, there hasn't been an issue. August 10th, 20th, and 24th. They have deducted $10. 00 ea. Time. I was under the impression it was going to be 1xa month. So, bottom line, , , , i want to opt out of auto. . I have spent over an hour on. . Hold trying to reach someone, , , i have tried to go online to get help with this issue, they won't let me into my dd perks card. They have cost me 1 overdraft charge, so now, by the end of this business day, , if i have not received any help, i will be calling the bb, and turning them in.

A very disappointed customer, dee s.
Alliance, Ohio 44601

I usually stop by the Dunkin Donuts store inside a gulf gas station at 35-04 Bell Blvd Bayside, New York but lately every Monday morning at 1 Am the Indian guy behind the counter never has fresh coffee made he waits until someone stands in front of the counter then he say he'll make fresh coffee, beside which he doesn't know how to make coffee right to begin with, he put the hot coffee into the cup an then proceeds to put cold milk into it, I like my coffee HOT not COLD and if you ask for 1 sugar an he puts 3 tablespoons full, if I was a diabetic he would kill me.
But do you people at Dunkin Donuts train these people?
If I'm going to pay $4 for a cup of HOT COFFEE I want it fresh and Hot an not wait for until that employee is good a ready to make a fresh pot last minute. Sorry to say BUT THE COFFEE AND THE SERVICE STINKS..