Complaint Rating:

Company information:
Dunkin Donut
68 Boston St
Salem, Massachusetts
United States
Phone: 978-741-8658
www.dunkindonuts.com

My complaint was my visit on 07-04-08 during 10:38am. I usually go to the same Dunkin Donut, Boston St. Salem MA. I never had any problem with anyone except for this employee. I ordered a 5 inch supreme pizza [newly on the item]. And the young female employee, blond light complexion, with a heavy accent, almost give me 5 order of the supreme pizza instead. I asked is the order correct and she said yes. I got the receipt. Then when I show her the receipt, I told her politely, "Hi, you made a mistake. I ordered a 5 inch supreme." She started to raise her voice and literally yelled at me, "You wanted 5 PIZZA!" And another employee making the pizza, a middle aged man, raised his voice also. I told her again that it was 5 inch supreme pizza, the full name of the item. Another customer had to step in and tell them that I clearly stated 5 inch supreme pizza. So another lady who works up front give me back the amount of the overcharged items on my credit card and rolled her eye. And they did not apologize for the incident. I wouldn't make a complaint, but it wasn't my first time getting an attitude from the same employee who worked there.

It was really uncalled for them to start raising their voice and giving me such attitude. I was clear and precise on my order and talked to them politely. I know that they have a language barrier, and it's understandable but the attitude and behavior was a bad experience. I know my voice wouldn't matter much, and I will still go there, but something should me done. The manager should take a closer look at their employee and train customer service well. I'll post up their name and description next time I go there.