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Dunia Finance Customer Service Phone, Email, Contacts

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1.1 104 Reviews

Dunia Finance Complaints Summary

2 Resolved
102 Unresolved
Our verdict: If considering services from Dunia Finance with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dunia Finance reviews & complaints 104

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ComplaintsBoard
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6:17 am EST

Dunia Finance i'm so frustrated

I had borrowed money in 2012 with dunia and i received my last statement in july showing i had 6 payments left which is until the end of december now end of january they present the cheque to my bank and it bounces and when i phoned yesterday they said Its over and someone will call me back regarding this nobody has called me back so when i called them today they telling me i have another payment left and the statement they sent me is a mistake cause they dont send statements ! Now i have a bounced cheque in my bank account and im so frustrated with this joke of a bank im all for suing this farce of a company

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Benny Sebastian
, US
Oct 07, 2017 2:22 am EDT

I am having an cc from dunia and when ever checking the mobile application to know the balance it will not work and after few days suddenly the balance amount will be raise without any reason like 30 to 40% which don't understand. If asking their customer care, there will be no proper reply or getting an automated message that will back to us in 48 hours. This is happening to me all the times. Now I am afraid on last month according to my statement suppose to pay 13000 and I made payment before due date for an amount of 16000. After that the mobile application getting hang all the days then suddenly the balance amount to be pay is 3 times higher. I am facing a worst situation now a days and asked them for any option to reduce my monthly instalments by increasing time, still no reply.

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Abdulsalam Mohammed
, US
May 09, 2016 4:03 am EDT

hi

what u peo[ple have done to sort out the pronlems u have with dunia. we can all join our hands and fight them. please reply

nim99salam@yahoo.com

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Hatedunia4ever
, AE
Mar 30, 2016 10:02 pm EDT

In my 20 years of stay, only Dunia ruined my experienced here in Dubai! High interest+ over charges for a card that i paid the balance in full amount but still getting bills! Take note the card is inactive for 8 years! They should be out of uae they are giving nightmares to residents!

ComplaintsBoard
R
3:04 am EDT

Dunia Finance not updating credit records of clients with the credit bureau

I have a very bad experience with this company i have an account with dunia back in 2011 and have settled all my credits with them 2014 and paid everything. Until now they havent closed my account with them thus making my credit record look bad to the al etihad credit bureau. I called them 2 months back to ask if they closed my account they said yes but when i checked again with al etihad it says that i owe them 130k dirhams which is not possible because our credit limit was only 30k dhs, even the details they have out are false!. I spoke to their manager mohammad ibrahim on the 18 of august and he assured me that they will update my file. I gave them so many chances to do their job but until today when i spoke with the bureau. . . Yes dunia did not send anything to them! Ms natasha kamboj i still have the email you sent me. This is not acceptable.

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tashjas
, AE
Sep 05, 2017 10:44 pm EDT
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My daughter has the same problem with Dunia, trying to make the minimum payments but with all the interest and additional charges she is owing them more than she has ever spent!
Sounds like they need to be reported for Consumer fraud.

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HateDunia
, US
Jun 18, 2017 3:35 am EDT

I have the same experience with Dunia. My loan was 49K which I am paying monthly for a year of 2, 114 dhs without delay. When i lost my job i clearly informed them that I lost job and since my end of service would be given after my cancellation, my payment would be delayed. Since I have been constantly communicating with them, i thought I would have no problems since they assured me that it is okay. After 15 days of non-payment since I am waiting for my settlement and cancellation, they forwarded my security cheque which landed me in jail. After my jail term and payment of fine for the security cheque case, I went to their office in Outsouce Zone to make settlement regarding the balance amount on my loan which is almost half of it or more or less 20-22K dhs. The people there made me wait for more than 3 hours just for one representative to finally speak to me then told me to raise my concern to their media city office. I rushed to the media city office and told them that they can just tell me what is the current outstanding and still I have to go to outsource zone since it is their main office. Since it was already evening I went the following day to the Outsource Zone office and again they told me to again go to media city to speak to an account manager and settle the dispute. I went again with my sister to Media City and same thing their staff re-directed us to Outsource Zone. They made us look like a pingpong ball to go back and forth but nothing happened. I have been sending them numerous e-mails but no response until they locate my new office where i work and a person came forcing me to issue another security cheque which I strongly disagreed and send him away. They told me they would give me options of settlement in easy installment to finish the remaining balance early but to my surprise they are telling me to pay a whooping 80, 000 dhs plus 40, 000 to their credit card which I have never used. Now this has been a long time issue and it has been 3 years that I have not paid again a single dirham to them unless they accept what I am supposed to pay and still this 80+40K keep increasing. I even told them to file a civil case because maybe the court would be able to hear my side. How come they will force me to pay money which i do not owe? Now i cannot get anything from anywhere. Not a credit card or an auto loan was approved by any bank because of this appearing in my credit report. This is totally frustrating. I hope they close this bank soon as they are huge loan sharks and cheaters.

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trebel23
, PH
May 24, 2016 12:00 am EDT

Hi! Same experience with this Dunia people. I have a loan for 20, 000, received only the amount of 18k ++ bec of their processing, i have been paying monthly for almost 7 months or around 7-8payments now and guess what my balance is still 16000! This is a big joke from this company and i want to sue them for issuing a cheque to be debitted from my account worth of 85k dirhams! please help me i need a legal consultation for this.

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Abdulsalam Mohammed
, US
May 09, 2016 3:59 am EDT

hi
is anyone here who have already sorted out thier problem with dunia. we can all get together and fight them. please mail me on nim99salam@yahoo.com

thank u

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Shamoon123
, AE
Feb 19, 2017 2:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

still u have a problem

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Mohammad shoaibkhan
, US
Apr 18, 2016 12:44 pm EDT

i finance a car from of DUNIA's coordinated dealer in international city, dunia represented asked me for free credit card i refused him at that time and i told him i donlt like to use credit cards, BUT when i registered my car after 4 working days i recieved a call for, she was telling me that your credit card has bees ready to dispatch please confirm few mandatory questions then i recived it it was 5000 operating limit, i used it full in 6, 7 months and i am still paying amounts as per the call center instructions then they start sending me the statements which is totally unjustified amounts now they increased to 20, 000 and they are asking to pay NOTE i stoped my card when it was 7000 outstanding,
And they put me in credit beurue so i cannot take loan from anyother bank nor they facilitating me in card to loan conversions

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shafeek13
, AE
Mar 28, 2016 3:11 am EDT

Managment and staff of Dunia is not belong to human being. We cannot even compare to animals. They will do anything for money. My loan payment through DBR got rejected due to shortage of fund. I explained the situation to the collection agent and asked for time. Even after giving the time they submitted by DDR thrice and I got fine of 600 total from bank.

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Estee Lutte Engao
, US
Feb 18, 2016 5:10 am EST

I have the same experience with Dunia! Just this month, I was applying for a lo an and got rejected because the incompetent people from Dunia put 55k as my limit on a credit card that I have cancelled last June 2015. It appeared on my credit report even though it has already been cancelled because these unprofessionals do not update the files of their customers. I am so disappointed.

ComplaintsBoard
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12:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dunia Finance early settlement fee

I've got aed 15, 000 loan in dunia which is payable in 3 years, now I would like to close it. I asked by phone on how much should I still need to pay. They said that I have to pay the remaining principle (Which is fine with me). But the charges of 1%? For early settlement plus 100 dirhams for whatever? My due date is every 4th of july. They want me to settle the payment by the 25th. Cos the cheque will be send on th 25th? How come?

I want them to close!.

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thealove
, US
Jul 15, 2019 7:58 am EDT

Hi po, me I ask a question, po f ever alam nyo po, yung Direct debit po ng monthly payment nah naka set sa dunia is from another bank, like mine every month sa ENBD po kasi dun nila pinasok din ang amount nah nkuha ko before.
Ask ko lang po every bounce po bah kasi insufficient balance ang ENBD mgkano ang charges? usually kasi nalalate ako sa due date every 1st day ng month. Pero so far naman po wlang ng show sa ENBD statement ko nah penalty sa DDA nah ng bounce, during payment ang ginagawa ko po hulog ko sa exchange or antayin ko ang next day para mg Direct debit nanamn bali mg deposit ako ng enough amount sa banko. Please advise po. thank you.

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Janne88
, AE
Jan 24, 2019 7:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi, I have a Settlement Offer agreement with Dunia of 2, 200aed to be paid first prior to sending the actual offer letter. I had paid the agreed amount afterwards they have sent the Settlement Letter. The same day an amount of 1520 has been dueducted to my account since I was enrolled to Direct debit facility for my account with them. My DDA usually is every 1st of the month. Will I get a refund for the 1520 they have deducted after I have paid the agreed settlement amount?

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thealove
, US
Jul 15, 2019 7:57 am EDT
Replying to comment of Janne88

Hi po, me I ask a question, po f ever alam nyo po, yung Direct debit po ng monthly payment nah nak set sa dunia is from another bank, like mine every month sa ENBD po kasi dun nila pinasok din ang amount nah nkuha.
Ask ko lang po every bounce po bah kasi insufficient balance ang ENBD mgkano ang charges? usually kasi nalalate ako sa due date every 1st day ng month. Pero so far naman po wlang ng show sa ENBD statement ko nah penalty sa DDA nah ng bounce, during payment ang ginagawa ko po hulog ko sa exhange or antayin ko ang next day para mg Direct debit nanamn bali mg deposit ako ng enough amount sa banko. Please advise po. thank you.

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Vichetha Chennappa
, US
Mar 13, 2018 7:43 am EDT

Hi,

I have personal loan 25000 aed for 3 years term with dunia, unfortunately i have lost my job and am flying back to my native so i had paid loan 1 year already a monthly installment of 1293 aed. Now am requesting them to early settle my loan dues, but no one is responding to my query ? please tell me procedure?

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ssahmed
, AE
Aug 09, 2018 3:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

your question is not clear.you want to close the loan or is it still active? and what you want to do now.
1) whether you want to close the loan by paying balance amount?
2) whether you want to continue to pay the minimum amount of emissions of and 1293 every month?
please write the question clearly

ComplaintsBoard
C
9:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dunia Finance Unjust loan interests

I would like to complain regarding dunia's very high interest on my loan amounting to aed12000 payable in 3yrs. I originally wanted to pay for 1yr only due to big interest for 3yrs payment but their agent-abigail topacio told me that they require 3ys initial computation for new loans but dunia will recompute the interest into 1 yr if I can pay it in 1yr... I have been paying for 10months now which is already aed5740 and I wanted to settle everything as I need to go back to philippines due to health problem but now dunia is saying that I still need to pay below.
Aed10114.48 - remaining principal + aed1250 - early settlement fee whic was never mentioned when I applied the loan.
Total due - aed11364.48 if im going to add the aed5740 which I already paid for 10ms it means that my total payment is aed17104.48. which means the interest of the 12000 loan is 5104.48 in less than a year.
I have tried to speak to their customer service but all they are saying is - it is the mistake of their agent and they cant do something about it.
An you please help me on what should I do with this? I dnt want to leave any oblogation when I go home but I think what they wanted me to pay is not within the interest set by law of uae. the remaining amount is so high that my fund is not enough to setlle especially now that im on medication.

Would highly appreciate to hear from you soon as I need to go home as soon as possible

Thank you and more power to you.

Brgrds,
Miriam ibarra
Mail - [protected]@yahoo.com

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syed Basha
, US
Feb 04, 2024 1:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I am Syed Kafeel Basha / Email-id: kafeelonline@gmail.com

Even after clearing/settling all my credit card dues in 2019 itself, still i am receiving repeated emails and reminders to clear my credit card due payment.

I kindly request you to check and update your system accordingly.

Thanks & Regards,

Syed Kafeel Basha

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Gerryjag
Abu Dhabi, AE
Aug 31, 2022 9:00 am EDT
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Hello, Dunia (now deem) put me in jail 2018, bounce cheque, I paid 13,000 as fine, and 30 days in jail, now they are threatened me again to file civil case if I don't pay 55k cash. I don't have that money. They have a right to file me civil case, what will happened if they do? i will be in jail again and pay the fine? please give me some advise.

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Berry21
Dubai, AE
Aug 30, 2022 4:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello there.

Anyone of you can please advise me, my question is can tasheel freeze my bank account if I have Dunia Finance unsettled payment loan?

Thank you.

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Felomena
, AE
Dec 19, 2022 2:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Berry21

No they cant

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Jay Carlos
Abu Dhabi, AE
Jul 26, 2022 1:40 am EDT

HI guys.i have a schedule by next month August to the police station in dubai, i have summon letter from the police and asking me to go there for a hearing. my question. what i should bring there? im a defaulted loan in dunia for bounce cheque. my outstand is 28k but my cheque is 72k.

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gorgonio
, US
Aug 01, 2022 3:35 am EDT
Replying to comment of Jay Carlos

hi jay, may I know how did you receive the summon from dubai police?

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Joyjak
, US
Jun 02, 2022 4:04 am EDT

Can you also add me on what's up. +[protected].. I also have concern about dunia finance

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Jay Carlos
Abu Dhabi, AE
Jul 26, 2022 1:41 am EDT
Replying to comment of Joyjak

please add me also

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hrmoahan
dubai, IN
Sep 16, 2022 12:51 pm EDT
Replying to comment of Jay Carlos

[protected]

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MD Jamaica
, US
Aug 17, 2021 11:16 am EDT

I had the same issue since I lost my job last year due to covid. I spoke to them politely but all they did was harassment. I had an offer with one of the companies, but they emailed the company about my debt issues. The company didn’t contact me back causing me to lose the job. Until now I can’t find a way to repay them because I still have a case and can’t even apply for a visa. When I checked where did they get the email of the company I applied for, they stalked my LinkedIn account. Took the info and sent them an email about the debt collection, they put me in the CC of that email too.

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coucou851
, SC
Aug 17, 2021 12:09 pm EDT
Replying to comment of MD Jamaica

yes same for me also they sent an email and then called our office but they didnt get anything . Collection companies keep on emailing and last is deem finance legal department just last week that they have informed my company and filed a police case. however i already paid my police case a month ago to renew my visa. i am just curious for the civil case if they will pursue as my bounced cheque is below 100k

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Ivon A
, AE
Aug 22, 2021 2:20 am EDT
Replying to comment of MD Jamaica

How long you have not paid them and when did they file a case on you?

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coucou851
, SC
Aug 24, 2021 7:27 am EDT
Replying to comment of Ivon A

have you checked if you have a police case? how long you havent paid yet?

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MDJamaica
, US
Sep 20, 2021 4:03 am EDT
Replying to comment of coucou851

I am not so sure about the civil case too. but I am in the process of fixing things with my lawyer.

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MDJamaica
, US
Sep 20, 2021 4:07 am EDT
Replying to comment of Ivon A

My last payment was in March 2020. I lost my job that month too. Our company closed because of Covid so by April I don't have a salary anymore. I spoke with them but they told me to borrow money from my friends or someone. I can't even do re-financing because they gave me bad credit points as per DIB. during Covid, everybody got affected and they expect me to borrow money from people who lost their jobs too.

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MDJamaica
, US
Sep 20, 2021 4:08 am EDT
Replying to comment of coucou851

the police case was filed last year, but I settled the fine payment in the police station. now my lawyer told me to keep the emails they sent to the company I was about to get hired and they could use that as evidence that they were harassing me causing me to lose a job opportunity.

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coucou851
, SC
Sep 22, 2021 5:36 am EDT
Replying to comment of MDJamaica

i see. At least you have a lawyer to back up you against Dunia. yea they wont stop harassing us until they get the commission

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RDanonymous
, US
Jan 05, 2022 1:13 pm EST
Replying to comment of MD Jamaica

Hi I also have a story to tell. Never ending Dunia troubles. Add me in whatsapp too please

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RDanonymous2
, US
Jan 05, 2022 1:18 pm EST
Replying to comment of MD Jamaica

Please add me in whatsapp

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Invest group
, US
May 29, 2022 2:22 am EDT

Hi can you add me in WhatsApp group chat?

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Felomena
, AE
Apr 06, 2021 5:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have new collectors calling non stop and to my company also, scaring with civil case. From one side to open civil it cost them, from other side they easily can do it. What guys you think about it? Need your opinion on that.

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coucou851
, SC
Apr 10, 2021 7:33 am EDT
Replying to comment of Felomena

how much they put on your cheque? still no police case?

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Felomena
, AE
Apr 13, 2021 2:13 am EDT
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Replying to comment of coucou851

Police case i finished in 2018. It was 100k for the loan of 30k

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coucou851
, SC
Apr 13, 2021 6:59 am EDT
Replying to comment of Felomena

ah ok ... so paid already? yes they are always chasing and threat for civil case.

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coucou851
, SC
Apr 13, 2021 7:00 am EDT
Replying to comment of coucou851

you are able to travel outside uae? just leave them even for me they keep on calling and email

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biksashgav
, AE
Apr 15, 2021 5:34 am EDT
Replying to comment of coucou851

When did you clear in police case?, in my case they are also sending a notification in email about the civil case.

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coucou851
, SC
Apr 17, 2021 9:03 am EDT
Replying to comment of biksashgav

i will pay next month . I have a friend told me they are just scaring for civil case . if less than 100k bounced cheque it is hard to file a civil as it cost them to file that is why they keep on threatening the defaulters.

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Felomena
, AE
Apr 18, 2021 2:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of coucou851

Also there is time frame of 3 years to open civil case for cheques. One legal just called me and manager spoke to me, told me if i dont pay 1000 in 2 days they will send again email to my HR and they will terminate me. Problem they never write all this things only calls bcoz they know if i have a prove i can open a case on tham. Police compnlaine will not do anything in such situation.

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biksashgav
, AE
Apr 18, 2021 6:58 am EDT
Replying to comment of Felomena

So you are gonna pay them the 1k?

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coucou851
, SC
Apr 18, 2021 12:53 pm EDT
Replying to comment of Felomena

dont pay. They are just scaring you coz they need commission for that. They cannot send an email to your company because that is against the law. The company has no obligation with them. Tell them that you will report to the police if they are always threatening you.

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Felomena
, AE
Apr 18, 2021 3:40 pm EDT
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Replying to comment of coucou851

I know all this and they did send email already and called saying they will send CID and block company acounts, its not true but manager told me to resign which i will not bcoz he owes me money. Anyway i will go to office tomorrow and inform them about email, if they want terminate me than good luck, i will not just complain i will be sure to open a case against everyone. About comission from payments i know, they sent me bank details to deposit money, said its dunia but its their company bank details, so not even a comission they want get full 1000.

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coucou851
, SC
Apr 19, 2021 11:43 am EDT
Replying to comment of Felomena

ohh wow lol they are playing you. where did you get that info that there is 3 yrs time frame to open civil case? is it after you the police fines or once the cheque is bounced?

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Felomena
, AE
Apr 19, 2021 2:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of coucou851

It is after you paid fine in police. if they open civil it will be based on cheque amount. But for cheques there is a time frame of 3 years. For police cases its 5 years. Labor cases its one year.

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coucou851
, SC
May 16, 2021 1:54 pm EDT
Replying to comment of Felomena

i see. Thanks. Until now i receive emails from collection agency and informing me they will file civil case. I haven’t paid the police fine yet.

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Ivon A
, AE
May 24, 2021 3:13 am EDT
Replying to comment of coucou851

@felomena how long you have not paid? I have not paid for 4 months and one guy from Deem/dunia finance called telling me to go to Khalifa Police station together with our PRO as they will file a case against me. My question is do I need to go to the police station when they will file a case? or are they just bluffing or scaring?

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Afshan Raheem
, US
May 24, 2021 10:09 am EDT
Replying to comment of Ivon A

If they have filed the case they should given you case reference number if not then ask them.
Are you based in Dubai or Abu Dhabi?

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Afshan Raheem
, US
May 24, 2021 10:16 am EDT

You can check here if they have filed the case or just scaring you.
http://adjdportal/sites/eServices/EN/Pages/Estafser.aspx

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coucou851
, SC
May 24, 2021 2:03 pm EDT
Replying to comment of Ivon A

is it Abu Dhabi the police station? Just call the police station on how to check the police case. The same i did in Dubai in which i asked and they provided me the link whic h is Dubai police app. I haven’t paid for 1 yr and they deposited my cheque last yr. Dont beleive them they are just scaring you, just call the police station the process.

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biksashgav
, AE
May 24, 2021 4:37 pm EDT
Replying to comment of Ivon A

Just check in Dubai police apps or website if you have an active police case. From their just register your emirates id or just needed the case reference number and you will know if they file a case against you.

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Rajmahav
, AE
May 25, 2021 4:11 am EDT
Replying to comment of Felomena

Hi have noticed that there seems to be a lot of suggestions and advise on how to address this. And I do understand that each person’s case is different and dependent on their current situation. My recommendation would be to try and resolve this with the institution or reach out to a debt counseling company who can assist you in resolving your problem. This is how I have been able to solve my issue in the past with another bank. A few that I know of are listed below.
EFFRS Loans & Overdues Rescheduling Services
Lin International Management Consultancy
Lotus Loans & Overdues Rescheduling Services

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Ivon A
, AE
May 25, 2021 5:19 am EDT

Based here in Abu Dhabi, the reason I defaulted was 1st it was only 7 days delayed of payment then they deposited my cheque and by then our salary is always delayed since pandemic started. Then recently I have not paid for 4 months and they kept calling on my mobile and office line, they kept saying to file a case and in WhatsApp they're sending msges to pay at least 1 or 2 instalments to stop the case, some collectors calls in the office asking for HR or PRO but I never give the calls to them coz they have nothing to do with it.

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Ivon A
, AE
May 25, 2021 5:22 am EDT

I have checked on this site and I have not seen any.

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Felomena
, AE
Jun 01, 2021 1:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Ivon A

I dont pay 5 years now, since police case done its 3 years

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Afshan Raheem
, US
Jun 02, 2021 5:33 am EDT
Replying to comment of Ivon A

They call me non stop too. I have missed just one installment...do you answer their calls n messages or simply ignore?
Whats the updatbon your case did you chk?

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coucou851
, SC
Jun 11, 2021 8:31 am EDT
Replying to comment of Felomena

i just paid my police fine yesterday and removed already the case. Some debt management mentioned in here are just playing so be careful when you approach one of them. One debt management told me that they can remove the police case but the travel ban will take time. omg poor if anyone will believe this company.

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panicmode
, US
Jun 13, 2021 1:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of coucou851

Hi same here😣Ive paid my fine bec they deposited my cheque and it bounced. Now they keep on emailing me that they are already filing a legal case..civil case! Iam travelling next month and Iam getting scared of this.. but looking at the comments here gives me a piece of hope that these are all nothing but just a threat .

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panicmode
, US
Jun 13, 2021 2:25 pm EDT
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Replying to comment of Felomena

Hi @felomena what's the status now of Dunia are they still chasing you? Or did they really file a civil case? Ive paid my fine last 2019 and now theyre hunting me again threatening for a civil case.

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panicmode
, US
Jun 13, 2021 2:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Felomena

Hi @felomena hows your status now with dunia? Are they still chasing you? I paid my bounced cheque fine last 2019 and now they are again hunting me emailibg me about them filling a civil case.. is this true? Can they really file a civil case against me? My loan os hust 20k and they put in the cheque 34k now on the civil case they are sating i need to cover all 43k😡😠

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Felomena
, AE
Jun 14, 2021 2:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of panicmode

Ofcours they are chasing me. About civil case dont know but they can open if they see will be profit from it. We cant do anything to this, just wait.

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AritaD
, US
Jun 17, 2021 7:10 pm EDT
Replying to comment of coucou851

How much did you pay for fine?

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AritaD
, US
Jun 17, 2021 7:11 pm EDT
Replying to comment of coucou851

How much did you pay for fine? I have 35k bounce check

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coucou851
, SC
Jun 18, 2021 1:10 am EDT
Replying to comment of AritaD

5k but for below 50k it is only 3k. you have police case already?

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Mae De Guzman
, US
Jun 19, 2021 7:34 am EDT
Replying to comment of coucou851

Yes I check online, it was filed on March. Should I go to muraqqabat to pay? I need to travel in July, what's the best thing to do?

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Mae De Guzman
, US
Jun 19, 2021 8:03 am EDT
Replying to comment of Felomena

We're you a able to travel outside Dubai after you paid the fine?

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coucou851
, SC
Jun 20, 2021 6:06 am EDT

should go to police station Asap as it takes by appointment to pay the fine. At least they will set you a schedule to pay.

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Janjano
Abu Dhabi, AE
Jun 24, 2021 7:48 am EDT
Replying to comment of Felomena

I have stop paying them I think since 2017 and I didn't get a case yet. Until the other day I receive a landline call I thought it was from the company I was applying for. But it was from Speed Management Debt Collection it was an Arabic guy who called me. He said that they have filed a case against me. I told them ok let me check with the Police here in Abu Dhabi, they said no they haven't filed yet but they said they will. On the same day they emailed my boss and several other emails they think is for our company. And they said on the email that I have told them that 6 months our salary has been delayed and that I have filed a labour complaint against my company.

My boss, took a screenshot of the email and sent me. I told him that they are telling lies and I have never even filed a labour complaint whatsoever. Good thing my boss doesn't really care about personal matters even if its about loans etc. and he just said ok.

They called me again using different numbers but I am not answering, they sent me an SMS with the name LEGAL TEAM and told me that they are filing a civil case against me. my loan from them is 25, 000.00 AED and 2, 500.00 CC

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coucou851
, SC
Aug 13, 2021 8:16 am EDT
Replying to comment of Felomena

anyone here yet has a civil case?

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Desperation
, US
Aug 13, 2021 11:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of coucou851

None so far…

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You Alitube
, US
Aug 24, 2021 7:58 am EDT

@Afshan Raheem, I paid my Abu Dhabi fine online @ Estafser - adjdportal/sites, after I paid the fine I received Judicial and Public Prosecution Certificate. Still my case is on the system when I checked online at Estafser. I don't know what to do now. Can you advise...I'm base here in Dubai. Thanks

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coucou851
, SC
Aug 24, 2021 12:41 pm EDT
Replying to comment of panicmode

did you able to Travel ? any case they filed against you?

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coucou851
, SC
Aug 24, 2021 12:42 pm EDT
Replying to comment of panicmode

did you able to Trabvel?

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Mae De Guzman
, US
Aug 30, 2021 5:07 am EDT

How did you know you have a case in Abu Dhabi and not in Dubai?

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You Alitube
, US
Aug 30, 2021 9:34 am EDT

just go to  https://www.adjd.gov.ae/sites/eServices/EN/Pages/Estafser.aspx
put the UID nos.: on your passport.

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j081
, US
Aug 30, 2021 3:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Do you know which Police station was filed? Once you knew it, just go directly to that police station by bringing your certificate of payment for the fine and ask for the removal of your name from the system. It was the same happened to me, I paid the fine but was not able to remove it directly my name in the system, so the time came for my visa renewal I was not able to renew since my name was still on the system. I went to Khalidiya Police station where the case was filed and request the removal of my name from the system. Within an hour I informed our PRO that I resolved my name in Police, he then proceeds to immigration for filing again of my visa, immediately he returned calls, my visa was already approved.

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You Alitube
, US
Sep 01, 2021 2:04 am EDT
Replying to comment of j081

I do the same thank you.
I don't know why my case it's in Al Rahba Public Prosecution showed on the system, not in the Police Station like yours... :(

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You Alitube
, US
Sep 01, 2021 2:06 am EDT
Replying to comment of j081

and also what document did you bring in the police station to clear your case in the system.

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Felomena
, AE
Sep 04, 2021 6:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes that is interesting question. Maybe lats create a whatsapp group to share experiences. Civil case also very interesting subject for me. From one side it cost to open and they not really sure still the person will pay or not, from other side they open but i want to understand how they chose people to open

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Mae De Guzman
, US
Sep 05, 2021 9:32 am EDT

You mean uid from the visa?

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Mae De Guzman
, US
Sep 05, 2021 9:32 am EDT

Hello, how did you know your case was filed there?

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Swift0709
, US
Sep 05, 2021 2:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Felomena

please keep in touch swift07092019@gmail.com

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Felomena
, AE
Sep 06, 2021 6:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Most of big police stations have public prosecution to solve cases faster. If case already there means there is already judgment.

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You Alitube
, US
Sep 07, 2021 1:08 am EDT
Replying to comment of Felomena

Thanks :)

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coucou851
, SC
Sep 07, 2021 5:23 am EDT
Replying to comment of Felomena

yes good idea whatsapp. we cant provide here on convo. PM is fine?

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biksashgav
, AE
Sep 07, 2021 9:54 am EDT
Replying to comment of Felomena

Better create fel...I will pm my number so all of us can be in touch...

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Hatedunia1985
, US
Sep 15, 2021 11:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Did anyone had a civil case for dunia?orig 35k then filed 100k in 2018 harassing again today nonstop

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You Alitube
, US
Sep 16, 2021 4:38 am EDT

No civil case right now. I change all my contact info Dunia had in their system. I was hoping they've assume I'm not in the country anymore :)

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Cie Jay
, US
Sep 19, 2021 10:13 am EDT
Replying to comment of coucou851

Hi. For me overdue payment for 2 months they deposited my cheque..

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MDJamaica
, US
Sep 20, 2021 4:12 am EDT
Replying to comment of Ivon A

In my case, the lawyer was the one who went in first to the police station. I waited outside and when we came out, he asked me to go inside so I can settle it. After that, they cleared me.

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quebec777
dubai, AE
Sep 23, 2021 3:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Felomena

Hi, can I join the Whatsapp group please? Can I hv your number?

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quebec777
dubai, AE
Sep 23, 2021 3:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Felomena

hello? can I join the whatsapp group please?

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You Alitube
, US
Oct 26, 2021 8:16 am EDT
Replying to comment of Felomena

I already paid my FINES in ADJD website, after I found out in Estafser that I had a case. After few months later, my case still appear on Estafser portal system. Is that really can’t remove from their system the same case number? I already went to police station and showed the certificates that I already paid my fines. Is this happen to you guys?

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coucou851
, SC
Oct 26, 2021 2:28 pm EDT
Replying to comment of quebec777

Pm your number

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cherry kho
, US
Nov 19, 2021 10:43 am EST
Replying to comment of coucou851

@coucou851 how much u paid for the fine?

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Leny Luzares
, US
Nov 22, 2021 8:14 am EST
Replying to comment of MDJamaica

hi how you contact the lawyer?

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coucou851
, SC
Nov 22, 2021 1:06 pm EST
Replying to comment of cherry kho

5k coz cheque range from 50k above to 100k is 5k fines

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Woes2000
, US
Dec 31, 2021 2:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Also I receive threats. Please share your number

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Woes2000
, US
Jan 07, 2022 10:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Rajmahav

I need advice.can I contact you ?
confwit@gmail.com

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Woes2000
, US
Jan 07, 2022 11:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Janjano

Same here. They keep sending mails ...different agencies. Even from dunia, deem and recovery agents. 40k and 26000
Confwit@gmail.com

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Woes2000
, US
Jan 07, 2022 11:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Although you are in Dubai, how did your case appear in the Estefar?

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juilliane guzon
, US
Aug 31, 2022 3:50 pm EDT
Replying to comment of j081

I had a case but in Dubai Im in abudhabi right now is it possible to fix here in khalidya Police station,even my case is in Dubai?

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juilliane guzon
, US
Aug 31, 2022 4:04 pm EDT
Replying to comment of coucou851

I have the same issue they file the case against me and I can't renew my visa

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Desperation
, US
Jul 02, 2023 9:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Felomena

hi, what's the update your civil case?

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Ivon A
, AE
Nov 23, 2020 2:54 am EST

Hi Guys, I got a loan from deem finance last year December 2019 I asked the guy if it's the same as Dunia I will not proceed with the loan but he insisted that it's different company I go ahead but after taking the loan I just found out that it's the same company. I'm always paying on time but last month October 2020 my salary is being delayed for almost a month Dunia staff kept on calling so I asked them to understand that my salary is being delayed, not even a month delayed they bounced my cheque 36k, different numbers are calling me telling me that they will come to my place and also they said they will file a case on me if I don't pay till 27th of November. This is stressing so much because it's only one month delayed and they are very aggresive on collecting calling here and there every single day. Is there's anything I can do with this collecting team? looks like they're a lot of them. Thanks for anyone who can answer..

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regor63
, AE
Nov 23, 2020 6:45 am EST
Replying to comment of Ivon A

how do you know that your cheque bounced?

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Ivon A
, AE
Nov 24, 2020 4:43 am EST
Replying to comment of regor63

I got an SMS from the bank that and also next day they charged my account AED100 for a bounced check.

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Ivon A
, AE
Nov 28, 2020 4:14 am EST
Replying to comment of Ivon A

Also they're saying they already filed a police case and they are even asking me if I got an sms from the police. How can they do that just for 1 delayed payment.

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coucou851
, SC
Dec 05, 2020 1:12 pm EST
Replying to comment of Ivon A

check dubai police website if you have a police case. Just ignore Collection people coz they have quotas to collect payments.

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Desperation
, US
Dec 07, 2020 10:59 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of coucou851

Dubai police website is inaccurate, better go to police station and ask if you are confuse.

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Ivon A
, AE
Dec 09, 2020 12:19 am EST

Are they not going to send an sms or notification?

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regor63
, AE
Dec 13, 2020 6:56 am EST
Replying to comment of Ivon A

ignore them or tell them that they bounced your cheque so let them file the case

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Ivon A
, AE
May 18, 2021 4:22 am EDT
Replying to comment of Ivon A

Hello, just an update. Apat na buwan a akong delayed sa payments gawa sa salary reduction namin hindi ako mkabayad ng maayos and sobra silang magharass sa calls khit sa office line nmin tawag sila ng tawag sabi pa magsesend daw sila ng tao sa office para mangulekta kaya mas lalo tuloy akong nawawalan ng ganang magbayad gawa ng panghaharass nila. Pwede ba mag file ng case sa harassment nila?

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Djoy13
Sharjah, Ash Shariqah, AE
Jul 14, 2021 2:19 am EDT

but if you have a police case, they will let you go also? or they will retain you?

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regor63
, AE
Jul 29, 2021 4:50 am EDT
Replying to comment of Ivon A

Masanay ka na ...konti tapang lang sa pagsagot ng call nila...

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Cie Jay
, US
Sep 19, 2021 10:15 am EDT
Replying to comment of Ivon A

Nkkstress diba? Nkunan pa aqu sa stress qu sknla kkatawag.

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Rodriz
Manila, PH
Dec 06, 2021 7:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Ivon A

Hello, i also have loan in dunia, .i travel last feb 2020 for vacation, then supposed to come back on March 2020, sadly pandemic is all over the world and travel restrictions was announced.so i was stuck in the country for almost 2 yrs now.I lost my job ciz my visa got expired last january 2021. Now i applied for visa as i have a job offer there, but the application is pending for immigration's approval.Found out that there was a case filed last 2020.may i ask how to settle this if i am outside UAE? If i will pay for the fine, will i be clear in the system and proceed for the visa application?any advice i really appreciate.thank you.

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joanneg0601
, US
Oct 26, 2020 6:45 am EDT

Any one got their cheque bounced recently? I mean during this pandemic time?

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regor63
, AE
Nov 23, 2020 6:34 am EST

case was filed last July...

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coucou851
, SC
Aug 19, 2021 2:17 am EDT
Replying to comment of regor63

i want to know if you have already clear the police case, will you be able to cancel your Visa? Cancel not renew. I know someone just recently she cleared her police case and showing no criminal case in police app but immigration status is Visit Required. It means not remove in immigration system the blocking.

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Desperation
, US
Aug 20, 2021 12:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of coucou851

once you cleared your police case, you can visit immigration office in Al Manara, bring your passport or copy, tell them that you need to update your status since you already cleared your case.

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coucou851
, SC
Aug 24, 2021 7:38 am EDT

thanks

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Rodriz
Manila, PH
Dec 06, 2021 7:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of coucou851

May i know when you were cleared in the system for paying fine, were you able to apply for new visa?

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Woes2000
, US
Dec 31, 2021 2:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of regor63

1 friend another lender of Dunia in 2018, did not pay for 2 years, renewed his visa . How?

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Zubair0407
, AE
Oct 19, 2020 2:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ive got a card from dunia, since 2012 and credit limit has been increased to 100k, ive almost used half of this limit, and due to non payments and interests it ballooned to more than the limit thus making more penalties (late payment, over limit and interests) My credit shield alone is almost 2k dhs. Theyve asked me to convert to loan all my out standing in April 2016. Because im in too much pressure ive agreed and they tell me i need to pay 2700 monthly for 6 years (72 months!) with 19.255 interest rate! Up till now im paying but last year i got laid off and this year although ive got a job they reduced my salary by 20%. Im paying every other month so still i have arrears of 4 months. ive already paid 50 months totalling 135k more than the sanctioned amount of 119k. Now full time they are harrasing me and my friends and family members to pay. Im so fed up. Please advice.

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Karl simmons
New Mexico, US
Apr 23, 2021 2:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Zubair0407

Text me there number

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Dunia Finance contacts

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