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1.2 585 Reviews

DU Complaints Summary

28 Resolved
553 Unresolved
Our verdict: If considering services from DU with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest DU reviews & complaints

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2:23 pm EDT
Featured review
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DU - du lair staff in abu dhabi hq

I bought a new Samsung from DU not paid fully cash but I made a contract with them, so I can pay the price of the mobile in period of time. The mobile which was sold to me was not what they have described it to me. Not having the features that they told me it suppose to have. I have spoken to their staff in Abu Dhabi head Quarter, even to those who sold...

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7:01 am EDT
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DU no internet connection

I have moved into my new house at Queue Point, Liwan over 2 months ago and till now I do not have internet. DU is my provider (Supposedly) and still no net. Just 2 weeks ago a DU Contractor came to my house put some box and I am still here waiting. I have no freaking net and my old connection is still running and I am paying. No I will not cancel that because I know it will take forever to restart and I have to keep running behind you guys so who is going to pay me for my loss?

If some official is reading this, Sir please help me out. I am tired I wish I could help them pull this imaginary line that takes 2 months. Tell me, me and my friends in he building will come help you and if still its not enough please hand us over to Etisalat.

I wish I could give you a number to call me on but my name is Deb

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1:57 am EDT

DU wrong commitment & billing

I was offered a Post-paid connection from a Executive - Shazib S at my office. I already had a mobile handset - HTC M8. I was offered a plan with mins + data. But never mentioned about any Contract Plan. I was told about given 10GB data. However, I received the Plan activation as SMS stating 1 GB only. Now I moved to Etisalat for better plan. But i am charged of 500 AED for migrating during contract period. i was told coz i opted for 10GB data plan, its a contract plan. But I was not told by the executive that it was a contract plan neither go the 10 GB plan as they mentioned. The SMS proof was shown to the help desk lady at Deira City Center on 25th March while loggin the complaint. I am been forced to pay the amount for what wasn't promised to me nor availed for. SO requesting someone to check and help me urgently. Orelse my Etisalat connection would get barred.

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3:21 am EDT
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DU fake delivery promise

Don't trust DU for their delivery, they told me they had sent for delivery of my PREORDERED IPHONE 6 to Aramax few days back and I checked with Aramax with my given number and they said they have not received anything at all. DU just wants to be out there to show off but really they are full of it just like their customer service . When you pay cheap you get cheap services ..A clear example ...never use them again.

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6:04 am EDT
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DU data recharge

Good afternoon,

Im writting this email as a sign of absolute discontent and disguss.
I have been a client of DU for almost 2 years, during this time I have aquired data packages and more credit packages.
Now the thing is, I used to charge my phone with 100dirhams of data, being that I mostly used whats up and facebook this would allow me to have internet on my phone for quite some time, being for the effect that I would, every month, purchase 20 dirhams so that the data package deadline would be extendedx for more 30 days.
Now on the 1st of September I charged my phone with 500 dirhams data, and on the 24th I bought 20 dirhams data so that my deadline would be extended.
Now for apparent reason Du decided to change the company policy in regards with extending the data package deadline to avoy situations like this.
As you might now, any company from anywhere in the world, specially when it comes to communications must thereby inform their customers of any change to the company products.
This particular case was not advertised or communicated to the Du customers.
I feel thereby violated and robbed by Du being that I had no knowledge or was there any information on the Du charging cards that anyone can purchase from anywhere about this new change.
I searched the web and the only place where this new change is mentioned is on the Du website.
Therefore as Du customer I feel that Du is obligated to return back either the money that I spent in a product which is falsily advertised.
This situation by itself is in fact suable and therefore I demand that either my money is returned to me or you find a way that I will keep my 25gbs.
I will wait eagerly for a reply to this email. Failure to correct this situation and I will seek judicial council and take matters into my own hands.
My phone number is XXXX

Best regards,

Andre

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Sunil_bai
, AE
Jan 17, 2013 2:11 pm EST

Its been more then 5 days that Internet is not working in Du mobile and du tech team is still struggling to find what is the problem, i believe in Du the people are un professional or the management is useless to have a control on their office staffs to do the work and clear the customer problem...

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Shahbaz Alam
, AE
Jan 03, 2011 9:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I reciverd SMS that my mobile number have Won 610, 000, 00 Great British Pounds in the ongoing NOKIA PROMO. For claims and call this Number +[protected] & email-nokia-claims@9.cn
i need a cofirm if that Real Or Not
My Phone Number is [protected]
and my E-mail Shahzack2@hotmail.co.uk

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srividhya
, AE
Dec 20, 2010 5:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

hai iam recieving a message fromhttp://193.126.23367/iac/m3?sti=888&sub=214877539. which deducts my 4 dirhams. even iam not opening the message. please help us to deactivate or unsubscribe the number. our phone number is [protected] and [protected]

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mag ksa
, SA
Feb 04, 2011 8:42 am EST

me too i recieved the same sms i am in saudi arabia
olso i want to know if that is true or not ?
i doubt as i didnot hear never that nokia had done rotarries before
confermation plz ...

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kibria
, AE
Feb 01, 2011 1:56 pm EST
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i got sms that i win [protected] pound.my payment no NK191 .my phone no [protected].i want to know about it.

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7:16 am EDT
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DU charged 50 aed wrongly

I activate the 'Daily Data Bundle' for AED 2.50 per day. This deducts money from 'More Time' account and I have been using this for the past three months without any issues. This package gives me 5 mins, 5 sms's and 50 MB data daily.

Yesterday, I did not have sufficient amount and therefore I loaded AED 50 credits and Activated the Daily Data Bundle immediately. By the end of the day, a total of AED 52 was taken from my account without my knowledge.

Calling up the Customer Service, you are obviously greeted very nicely, but when the matter is to understand the problem at hand, the staff are trained to avoid refunds etc. at any cost. At one point in time, my handset (iPhone) was blamed to be the problem that used the data package. I was told that the charges should be accepted by me as it was my phone that was using a different data 'session' and not the Daily Data Bundle that was activated.

Obviously, it is shamelful that I had to go through such charges and there is no way to verify this on either side. There are no terms and conditions, there is no written fact explaining this technical BS about data sessions.

I would request the telecom operator to bring this issue to closure and refund my money or compensate me ASAP.

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The amount has now been reversed. The complete issue from start to finish was well under 48 hours too which is according to international standards. Thanks and regards AP

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11:59 am EST
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DU - no human response whatsoever

I can't believe DU is doing this to me when I am paying over 500 Dirhams monthly on personal & business lines!! No matter how much I complained no body seems to care or reply my emails, I keep getting emails from collection department & now Tasheel are calling me over an agent's mistake that was worth AED200! I won't pay the amount just because nobody cares to understand the situation!

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8:16 am EDT
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DU cheating customers

Du is really stupid and I never saw anybody stupid then this. I had more credit of AED 200 above on my mobile and they pass a plan on 27th june that from 28th june that we can only transfer from more time. But due to other sms of du like bollywood, offer, cricket I overlooked the sms, but now when i went to transfer the money they say I have to use it for calling and sms within 57 days whereas I go to my country for two months vacation. they are not ready to transfer on more time. They did not even have the courtesy to sending a reminder. I du is cheating his customers as they know customers in dubai don't have time to go thorough the sms they send.

I plead du not to cheat the customers. If you want to increase the business increasing nicely and in a proper way and not cheating the customers.

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Dshri
, US
Mar 06, 2021 6:48 am EST
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Du cheating with customers, they give free SIM cards but after that charging money, if we want to cancel the SIM ( even with packing) need to pay 200 AED
Dubai is best with everything but Dubai government allow DU to cheat customers & earn money.

Please pay attention on this, I cannot understand how they can cheat on customers, daily there are line of customers in Du centers & fighting,
Daily 100 of complaints,
But no one take action

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Zloi Dver
, AE
Nov 09, 2011 6:58 am EST

Beware of DU! they are simply stealing money from customers! a had an internet line in my appartment with DU, and one day I got a bill for 1500 aed out of nowhere. When I cam to their office they told me that I had requested to increase my internet capacity...that's why the charge changed. I claimed I never called them and requested for anything! However, they were pressing on me that they have a request registered in their computer system... I was fighting with them for a few months but couldn't prove anything and had to pay the outstanding balance of 3000 aed!...it's just a one example...I can go on...simply saying, the company who is just stealing money from custormers is DU!

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non name
, TR
Nov 21, 2014 2:27 pm EST

du is really stupid. I get sms from du that I won mercedez-benz .But it is not thru what is thing ?really idiot Du.

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1:54 pm EDT
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DU unprofessional service done by du telecom uae

I would like to bring into your attention the most unprofessional service done by Du Telecom UAE. I had subscribed to a du post-paid account, which was registered along with the purchase of an Apple IPhone product 2years back which has a monthly rental of AED 200 per month. I had used this service all these two years without any failure for the bill payments. One week back I was informed by advertising that there was an option to purchase a new Apple IPhone product with the same number by paying AED 799/- and continuing the same monthly rental for another 24 month contract. I was asked to change the SIM card as the new product supports only Nano SIM card and hence the old SIM card was deactivated. From that moment until now, that is almost 5 days my new SIM is not activated. I had registered a complaint very next day with the Du customer service for which I received a huge apology and was explained that it was due to some mistake during the activation. I have made more than 20 follow up calls for the last 4 days for which the most unprofessional explanation from the helpdesk was that they are just answering to the complaints and no action could be done from their side.

I have been out of contact for last 5 days now and it was really difficult as I had several travels during these days. Kindly take up this matter as one of your subject and take proper action against the service provider.

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3:46 pm EDT
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DU credit deduction

This is so irritating. My credit always gets deducted. I use a blackberry curve 9360. I keep my data service and wifi off still it goes... How?! I have called them a 1000 times and all they say is some lame excuses. None of us get free money to put credit. For me, even a.25 fils is valuable. I don't like to waste. It just gets deducted from 20 to 17, from 7 to 5, from 1.48 to 1.24 and so on...
I need a solution for this.

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cipher
, AE
May 06, 2013 10:02 am EDT

Agree, have had this problem. Complained many times, happened again today; switching service provider is the only solution. DU has a problem.

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3:57 am EDT
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DU billing

I have a DU sim bearing [protected] and was surprised to see a call charge of 9 AED for a local call of 30 seconds. Immediately calling the customer care and was just to know that i have used a mobile data which has costed 6.5 AED and a call at 8:19 pm of 63 Fills. Surprisingly, i just reached my home at that time, have used wifi which is etisalat network, and never made a call to any. The amount i lost was just negligeble, but the faith...is totally lost on their mechanism. Attached is my data usage in my mobile.
Vijay. V

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padma priya sriram
, AE
Oct 19, 2012 12:51 pm EDT

du mobile serivce,

TRA of uae is performing at it worst, so many are facing problems. DU servers are down 364 days in a year and their billing system is one of the worst in the world. One of the worst call centers in the world, no one will be able to solve any issues.
hope TRA will wakeup and do the needul. my mobile number is [protected].

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sujeer
, AE
Sep 17, 2013 4:27 am EDT

Iam sujeer.. from 15 th september 2013 onwards I can't able to get incoming calls and texts.. but outgoing is there.. plz help me..

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nikhilbajaj
, AE
Mar 03, 2013 4:48 am EST
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i baught and iphone 5 from du, and im using du simcard, it shows no service sumtimes ... i called customer care, they told me go to du showroom they told replace simcard, i replaced it but still same promblem now they dont know wht to do showroom person is saying sum1 will call u from du, and when they call they saying go to du showroom.. i dunno wht to do, worst service i have evr seen...
its not my job to run arroungd here and thr, they shpold provide me with a new device...

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padma priya sriram
, AE
Oct 20, 2012 9:09 am EDT

As an ordinary residents people are suffering in the hands of service providers like DU and Etisalt, TRA should alter the guidlines to safeguard the endusers and insist to provide the right service to the endusers, instead of making their life difficult. There seem to be basic fault in their billing issue which has to be rectified and they have been given sufficent time to rectify it, yet customers are facing problem which is in no way acceptable, better change or dont do the business which troubles the end users.

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8:24 am EST
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DU worst service

Actually I dunno from where to start. Unfortunately I am a Du customer since 2009 after being a satisfied customer with Etisalat. Currently I have 2 elite mobile lines, 16MB Home Internet, landline phone and 2 TVs with OSN connection from Du. Accordingly, and since I always pay before time I was nominated as a privilege customer through there loyalty program. On 31 Dec 2012 my Tv service stopped out of a sudden, imagine it was new year eve, to be spent with the entire family at home expecting to watch TV...Due to Du, it was the worst night ever for sure and as usual...I logged. Y complaint on the Same day and Imagine that I was promised to be contacted within 48 HOURS... Today is already 2 Jan 2013, and within the past 2 days I have calling Du about 2 times per day to remind them that somebody is supposed to call me to solve the problem... and Hurrayyyy I just knew from the call center age t when I called, that the problem is across Dubai and same for other Du TV customers ( as if I should be relieved), more over DU CRM was under upgrade and it will take at least 2 hours to be operational (the upgrade is done at About 4 pm, which is never supposed to be conducted at this time, always IT applications should be upgraded during low operation time). And the worst was, the. During my last call with the call center agent, I was hearing the staff applauding as if they were cutting a cake without even caring about the suffer of their customers ;) Ahhh, forgot to mention that I am still paying for this faulty service for the past 2 days...Till now nobody called from Dy technical support and I dunno when to expect it... I believe the best way, is to switch again my mobile lines to Etisalat, I will get data package as well for my iPad to surf Internet at home and as for the TV I will have a direct contract with OsN rather than having it through Du... Keep it Du!

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9:33 pm EDT
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DU cheated in gitex

I purchased galaxy note 2 from your shop at gitex on oct 5th and the offers was 1gb internet for 12 months, 1 usb netsetter free along with 3 months data package, 200aed du recharge voucher, 150aed du bill pay voucher, 1 smasung cheap mobile worth 100 aed and 200 aed joy alukkas voucher. when I got my mobile activated they are telling there is only 3 months data for my mobile and no data offers for the usb. what kind of cheating is this? you were displaying as buy for 2699 and get offers worth 2399. i want to know whats the issue you cheaters.

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12:58 am EDT
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DU regarding credit deduction

I am facing problem from last 1 month every time I recharge they deduct my balance, and when I call them they tell the server is down and no one is answering my question why it is happening... I wa having around 200 dhs deduct it... I complained more then 30 times every time they tell there is some problem. Please kindly loook in to the matter n help us out coz its horrrible n no one is gaining money lyke its grown on trees etc. We struggle for money and then if we face such problem and could not get answer then where to go n what to do guys.

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2:37 pm EDT
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DU deduct money with out internet usage

i am facing this problem from last 2 month every time i recharge they deduct my balance, and when i call them they tell the server is down and no is answering my question why it is happening... dfrom last 2 month i have recharged approx 600AED and they deduct it... i complained more then 50 times every time they tell there is some problem with my mobile and tell me the options like remove your sim card and start again... i even cannot use my wifi cos they tell if i was my wifi and you go to internet we will charge you...and when every you use your wifi remove your sim card... i just want my money back...please help where do i go to complain...

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jun Madridejos
, US
Feb 07, 2016 12:14 am EST

dude same thing happens to me... they will not listen to your problem to solve it instead they will tell you lots of lies and cover up.

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padma priya sriram
, AE
Oct 20, 2012 8:50 am EDT

dear sir,

any package without internet will be a great solution for DU, since their billiing system is one of the WORST IN THE WORLD, atleast the customer will not endup calling their call centre (useless staff) since their application or technical problem most of the time they will not be able to answer) so calling them is of no use. Du behaves as if we are living in 17th century, third grade service and lots of basic problem in setting up business. End users are suffering for the ineffiency of du management. Hope they will grow in the right field so that the end users are not victimised.

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7:37 pm EDT
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DU du is completely incompetent avoid completely

Du is the worlds worst company. They operate in the stone ages with stone tablets and a chisel.
Do not do business with du!

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cipher
, AE
May 06, 2013 9:48 am EDT

Beware using DU services.
This company clearly has a problem with its mobile and data services. I have complained several times with regard to my account balance Data & Call credit being zeroed shortly after applying credit. This has now happened today being the second occasion; customer service response is poor. They do not refund the credit and actually tell me its my fault. I have phone and data acounts in several countries and like to think I know how to manage my phone usage re wifi/data via GSM. Never had this problem elsewhere. Switching service provider is the final solution.

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clarjane
, AE
Apr 28, 2013 3:30 am EDT
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DU is TOTALLY INCOMPETENT, UNJUST and CHEATER!

They have been charging me 25dhs every month for a mobile line that was blocked since 2010, i paid my full and final settlement last Oct 2012 And just as 2013 is starting they started to charged me again 25dhs every month, I thought it is already closed after paying the whole amount now im so frustrated of they are doing their business, they are charging anybody for nothing... Im so upset to even recall the scenario but then I will never ever get a postpaid line with DU EVER AGAIN!

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12:53 am EDT
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DU lottery fraud

Hi All,

Two days back I received a call from a number [protected]. A guy said that I have won lottery for 200000Dhs.To prove that he told me the first 7 digits of my sim card, and told me to check and call him back. I too did that and then he told that I should buy Du recharge for 1000DHs and give him the details. I called du customer care and checked and found out it is fraud. So ppl be very careful. These guys have already done this with lot of Etisalat customer and in the net when we search "Du Lottery fruad", no pages are found, but when we search "Etisalat Lottery Fraud ". There are so many pages and posts. Hence I am posting this, so that all Du customers will be alert.

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Poonam Singh
, US
Jul 21, 2018 4:58 am EDT

I would like to inform you this is fraud person calling fro du company as lottery as I won 200000 aed

I also get a call from this same this is from du as I won 200000 dhiram in du lottery as he ask to purchased two calling card of amount 110 total 220..
And ask to go uae exchange.. I went there he speak over call with exchange person.. to transfer the amount
But one same time he said.. sorry your cheque number not opening please again purchases of 450 aed du card and let me know card number.. then it will be applicable..
That is all fraud... he gave me his id card which is showing dubai airport customer card as I am attaching his id and his mobile number..

[protected] adil mohammad whats app number
971 [protected] calling number

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Khalid Osman
, US
Apr 24, 2018 3:10 am EDT

I am sharing the scammer's mobile number. apparently, they are using many other numbers. just be aware of the following number:

+[protected]

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Khalid Osman
, US
Apr 24, 2018 3:00 am EDT

GUYS DONT BE FOOLED...

THE FIRST 7 DIGITS OF THE SIM IS A COMMON NUMBER (WE ALL SHARE THE EXACT NUMBER). so don't be surprised when they give you the number.

stay safe and best regards...

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subinsha
, AE
Apr 11, 2018 2:59 am EDT

[protected] call from this number and they told me like 8007229 this number on the top of the sim you will win the international program

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amarka
, US
Oct 04, 2017 5:47 am EDT

Received call from number [protected] stating DU customer care to inform cash prize. When refused to discuss further the Scrounger get into rubbish talk. Raised compliant with DU & authorities to protect interest of good minds. No one should entertain such calls & provide personal details at any point.

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Kayshoo
, AE
Jul 24, 2017 8:23 am EDT

Yesterday, I received a call from a number 971-.[protected].
A guy said that I have won LOTTERY for 200000 Dhs.
To prove that he told me the first 7 digits of my sim card, and asked to check and call him back.I too did that.!
What led me do this ?
He had all my information ; my name, nationality, credit in my phone, and sent a code on my number at the same moment for the confirmation that he is actually calling from "Du Company"
See the screenshot.. He is from India he told and his name is Mohd.Ali.
Later, he said, that I should tell him my Emirates Id card number so that he can transfer the funds to UAE exchange and I can collect it from there.What bull [censor] .. 😂
I called du customer care to complaint as I knew that its a fraud, I was worried to get such calls.
Today, I got calls from the same number again and again.I had to block the number But I am still worried, how come they have got all our information ? and can send codes and messages with the company name?
So, ppl be very careful.Hence I am posting this, so that all Du customers will be alert.

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Ahmed-123
, US
Jul 10, 2017 6:08 am EDT

I received a call from [protected] claiming to be representative of DU and informing me that I had won AED 200, 000/- :). When he asked "Please provide your name to start the process of claiming the money" i simply replied "Please give your name so that i can lodge a police complaint'. Turns out he did not like this idea and disconnected the call.

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saleh binsawad
, US
May 08, 2017 6:11 am EDT

They fooled me what should i do now i should complain to police ?
Please help somebody i paid AED 30, 000

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GBeri
, AE
May 07, 2017 4:30 am EDT

fantastic, i am not the only one, the only difference is my lottery is bigger than most of you its 500000 and some bugger started talking in Urdu thinking that i would be trapped.. call was from [protected].. So this is the sequence of events, you get a missed call and as regular practice you will call back to a fantastic news ever that "YOU WON 500000 AED in lottery, they give you the lottery ticket id which is same as what is listed on your sim card and they ask you to call them back... I will call them back and check if they ask me to buy a 1000 aed du recharge or not... #gulfnews #dubaipolice so i called them again and they ask me for my EID to transfer the funds in my account, the moment i started questioning them i could hear the guy nervous and i told him i did not buy any lottery ticket, he said its a DUTY FREE contest so Du contest gt changed to Duty free lottery, well this was originated from Pakistan (no offence to any one) as i could figure it out from his accent. This must get reported to police, now i am trying to call them again they keep disconnecting my calls..

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Sachin_m
, AE
Apr 10, 2017 3:32 am EDT

one more similar fraud number +[protected]

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Raj Sekhar 12
, IN
Apr 10, 2017 6:31 am EDT
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Replying to comment of Sachin_m

to get all information please visit du website: http://www.duluckydraw.com/

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8:51 am EDT
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DU blackberry not working

The past 4 days i havent been able to send or receive any blackberry messages, i did call du and logged a call with their customer care regarding this issue. I now have heard 6 different stories of why my bbm is not working. 1 no megabytes on the phone, technical bb isues. Problematic phone(So i bought a new one) no credit on my phone ect. Everytime a different story. That not even the worst part, i went into the du store at ibn battuta mall and the consultant told me to take my new blackberry to sharaf dg. Ive been informed on more then one ocasions the exact time when this issues will be sorted out but up untill now i can still not comunicate to my friends and family, no one has called me back or have been able to give me the exact details of why this is happening. The most popular answer amongst the du staff is "wait a short while" i dont think in any part of the world 4 days is a short while to wait. Is there anyone out there that care about this issue that i am having! Because im beginning to think that this network doesnt care about their clients? I even spoke with a manager and was also promised to be called back the following morning, the only reason why i do not take this du sim out of my phone and throw it in the trash is because i already printed by bussines cards! Even after typing this complaint i know that i probly will not get a reply from these people, because by the look of things they honestly do not care about anything. But you know, miracles do happen. [protected]

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sonuxxl
, AE
Dec 22, 2012 5:05 am EST

Hey same problem with me...since last 3-4 months the whenever m sending message to activate my bb social plan m getting reply that "sorry! We have already recieved your Blackberry social deactivation request .you will receive your deactivation sms soo. you can only activate your service once the deactivation sms has been recieved" . For this matter number of times i have contacted customer care and everytime they raised my complaints and said that i will get call from technical team. But i didn't receive any calls. But got the message that my prpoblem has been resolved. But when i checked the same problem persists. Then again i contacted customer service. but every time m raising complaints...they are closing it unecessarily with the message that my problem has been resolved. After 4 months i had no other option i switched to Etisalat. But really i had hard time with DU...Really the poor service.. m using the du sim till now as i hv given my relatives the same no. ...Still m having hope that some day i can use the no. again. raised a complaint again. M really f**** up with du. The most unreliable network in the universe.

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chintanjoshi
, AE
Oct 06, 2012 2:40 pm EDT

dud you guys get and feedback...

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10:13 am EDT
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DU unwanted billing

After many attempt and talk to Du coustomer care for stopping the du mobile TV charges deduction and also many commitment from them is i am receving in the bill from past 4 months.
i dont know now where to go.
i have all the recorded sms and their mail communication in this regard.
Please somebody help
Om Prakash Gupta
[protected]

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DU cheating/misguided/threating

I have DU data card no ;[protected] I bought theat on 1st January 2011, , withe 180DHM package 10 GB data per monthe... I recharged theat twice till 6the of January & I got 20GB in my account which i can access & I did theat .. On thee date of 15the Jan I recharged withe 200 DHM again to get 10GB data in my account which I didn't got theat day I called DU customer care regarding theis issue theey guided me ...actually that was misguided started by theem to me.. After recharging withe 200DHM theey said theat it would take 2 hrs time to activate thee data bundle package so plz don't worry ..after waiting for 3 hours when notheing happened again I called theey again misguided me to recharge withe 160 DHM again theen thee total would be 360DHM I did theat too after doing theat also I haven't got theat 10GB data in my account, , They have ate my money theey cheated me theey misguided me & theey wasted my 5 days & my 360DHM has been blocked..After made several complaints theey advice me to for time being & urgency matter I can go to theeir website & recharge withe 200DHM & use 2 GB data I did theat theey later on refund me .. Now theey are refusing me to give me 10 GB & misguided me & saying theat They will not give any money & data, Do whatever I ca do to theem. This is Dubai no one can do anytheing to us.. I request to thee UAE autheority to take thee legal action against theem & give me thee appropriate compensation.. still in my account u can see 360DHM... During theis period I spoke withe RUPA (Supervisor), , ESHA (SUPERVISOR), RAJESH SINGH (MANAGER), , & 7 tele executive.. I believe DUBAI is not corrupt & take thee legal actions against DU to give me refund & some compensation..

You can reach me on agarwal.[protected]@gmail.com

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A Salam
, AE
May 04, 2012 5:23 am EDT

Hi
I have also similar issue with du
When I purchase a iPhone from du I subscribe a data facility which is coast me AED 50 and they gave me 1GB Data and they said that if I spend AED 100 for calling next month I will get 1GB Data, I was using the data while they deduct from my account AED 123 for DATA usage when I call customer care they said you are entitled for 1GB Free Data but it's not updated in the system that's way they deducted
Updating is not customer job it's there system for that I have to pay 12 mb data usage AED 123 when it was ETISALAT only in UAE we think that they pick pocketing but du is real thief or smugglers there is no consumer court also in UAE what do ?

DU In-depth Review

Website Design and User Experience: The DU website has a modern and user-friendly design, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search functionality. The overall user experience is smooth and efficient, ensuring a hassle-free browsing experience.

Range of Services and Products: DU offers a wide range of services and products to cater to different customer needs. From mobile plans and devices to home internet and TV packages, they have a comprehensive selection. Whether you're an individual or a business, DU has options to suit your requirements.

Network Coverage and Quality: DU provides extensive network coverage across the UAE, ensuring a reliable and stable connection. Their network quality is commendable, offering fast and consistent internet speeds. Whether you're in urban areas or remote locations, DU's network coverage is impressive.

Pricing and Value for Money: DU offers competitive pricing for their services and products, providing good value for money. They have various plans and packages to suit different budgets and requirements. Additionally, they often have promotions and discounts, allowing customers to save even more.

Customer Service and Support: DU prioritizes customer satisfaction and provides excellent customer service and support. Their customer service representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any queries or concerns, ensuring a positive customer experience.

Transparency and Billing Practices: DU maintains transparency in their billing practices, providing detailed and clear invoices. They ensure that customers are aware of the charges and fees associated with their services. Any changes or updates to billing are communicated in a timely manner, avoiding any surprises.

Innovation and Technological Advancements: DU is committed to innovation and technological advancements. They continuously strive to introduce new services and products that enhance the customer experience. From advanced mobile technologies to smart home solutions, DU stays at the forefront of technological advancements.

Corporate Social Responsibility: DU demonstrates a strong commitment to corporate social responsibility. They actively engage in various initiatives and programs that contribute to the community and the environment. DU's CSR efforts reflect their dedication to making a positive impact beyond their business operations.

Overall Customer Satisfaction: DU has consistently received positive feedback from customers, indicating high levels of satisfaction. Their reliable services, competitive pricing, and excellent customer support contribute to this positive sentiment. DU strives to meet and exceed customer expectations, resulting in overall customer satisfaction.

Pros: - User-friendly website design - Wide range of services and products - Reliable network coverage and quality - Competitive pricing and value for money - Excellent customer service and support - Transparent billing practices - Commitment to innovation and technological advancements - Strong corporate social responsibility initiatives - High overall customer satisfaction

Cons: - None identified

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